Cancel Importify: The Right Way

How to cancel Importify on your shopify store and stop charges in canada

What Importify is and why you might cancel

Importify is a product import and dropshipping app designed for Shopify store owners who want to source inventory from multiple suppliers, add product details and images to their stores, and streamline order fulfillment. The app simplifies your sourcing workflow, but if your business model has shifted, your budget no longer allows for the subscription, or you have found a better alternative, cancelling is a straightforward process.

You may have installed Importify directly through the Shopify App Store, or you may have signed up via Importify's own website and separate billing system. Your cancellation path depends on where you signed up, and at Tocancel we help you navigate both routes so you avoid surprise charges and billing gaps. When you understand your options and take action quickly, you stay in control of your subscription and your money.

Common reasons store owners cancel Importify

Many Shopify merchants cancel Importify because they have switched to direct relationships with manufacturers, decided dropshipping no longer fits their business model, or prefer a different product sourcing tool. Others cancel to consolidate their app stack and reduce monthly costs, test competing solutions, or because they have outgrown the app's feature set. Scaling your business or changing your supply chain strategy is completely normal, and cancelling early stops the charges and restores your billing flexibility.

What happens to your data after cancellation

When you uninstall Importify from Shopify, the app loses access to your store admin panel, but Importify may retain your account data for a set period. Check Importify's privacy policy or contact their support team to understand data retention and deletion timelines. Many SaaS apps keep records for 30 to 90 days after cancellation, then delete them. You can request manual deletion if the policy allows, and at Tocancel we recommend sending deletion requests in writing so you have proof of your request.

Your consumer rights in canada and how they protect you

Canadian consumers have strong legal protections when cancelling digital subscription services like Importify.

Federal and provincial protections that shield you

The Canadian Consumer Protection Act (CCPA) and provincial equivalents such as Ontario's Consumer Protection Act establish clear rules that apply to Importify and other SaaS subscriptions. These laws require that subscription terms be transparent before you commit, that cancellation be honoured without unreasonable delay, and that billing stop immediately after you cancel. If Importify or Shopify continues to charge you after cancellation, those charges may be considered unfair or deceptive, and you have the right to dispute them with your credit card issuer or provincial consumer protection authority.

Many provinces also enforce cooling-off periods, typically 14 days, that allow you to cancel digital services without penalty if the terms were not clearly disclosed before you paid. Your legal position is straightforward: you have the right to cancel at any time, and the company must honour that request and stop charging you. At Tocancel, we empower you to use these protections confidently by keeping clear records of your cancellation request and any confirmation emails.

Your escalation options if the company refuses

If Importify or Shopify refuses to cancel your subscription or continues to charge you after you request cancellation, you can escalate to your provincial consumer protection authority. In Ontario, contact the Ministry of Government and Consumer Services; in British Columbia, reach the Office of the Consumer Protection Officer. You can also file a chargeback dispute with your credit card issuer if charges continue without authorization. Document every communication and keep copies of confirmation emails, and Tocancel recommends sending all cancellation requests via email so you have a time-stamped record.

How to cancel Importify through shopify

Most Importify users cancel by uninstalling the app from their Shopify admin panel, which is the fastest and most common method.

Step-by-step guide to uninstall Importify

1. Log in to your Shopify admin dashboard.
   • Open your web browser and navigate to your-store-name.myshopify.com/admin, replacing "your-store-name" with your actual Shopify store name.
   • Enter your email address and password, then complete any two-factor authentication method you have enabled on your account.
   • Once logged in, you will see your Shopify admin home page with a left-hand menu bar.
2. Navigate to the Apps section in the left sidebar.
   • Scroll down the left menu until you see Apps and sales channels.
   • Click on Apps and sales channels to expand the submenu.
   • You will see a list of all installed apps and integrations.
3. Find and click on Importify in your installed apps list.
   • Look for Importify in the alphabetical list of applications.
   • Click on the Importify entry to open its detail page within Shopify.
4. Select the uninstall or remove option.
   • On the Importify app detail page, look for a button labeled Uninstall app, Remove app, or a settings icon (often three dots or a gear).
   • Click that button to initiate the uninstall process.
5. Confirm the uninstall action.
   • Shopify will ask you to confirm that you want to remove Importify. Read the confirmation prompt carefully to understand what data may be removed.
   • Click Uninstall or Confirm to complete the removal.
6. Verify that charges have stopped in your Shopify billing settings.
   • After uninstalling, go to Settings in the left menu, then click Billing.
   • Review your subscription and app charges to confirm that Importify no longer appears.
   • If the charge remains after 24 hours, contact Shopify support to request manual removal.

If Importify was billed separately outside shopify

If you signed up for Importify through their own website and were billed directly by Importify rather than through Shopify, you must cancel through Importify's account portal or by contacting their support team. Log in to your Importify account, look for a Billing, Subscription, or Account Settings section, and select Cancel Subscription. Send a follow-up email to Importify support confirming your cancellation request so you have a written record. At Tocancel we recommend this approach for all direct-billing services, as email confirmation creates proof that you acted to cancel.

What to expect after you cancel Importify

Cancelling Importify is usually final, but knowing what happens next helps you stay organized and catch any billing mistakes.

Immediate changes to your store after uninstall

Once you uninstall Importify from Shopify, the app no longer has access to your store admin and cannot pull new product data or images. Any products you imported using Importify remain in your store, but they become static and will not update automatically. You own the product data that Importify helped you import, and you can manage it using other tools or manually. Charges should stop within one billing cycle, typically within 24 to 48 hours for Shopify app billing.

Monitoring your billing after cancellation

Check your Shopify billing settings one week after you uninstall to confirm that Importify charges have stopped. If you see a charge after cancellation, contact Shopify support immediately and provide a screenshot of the charge along with the date you uninstalled the app. If you were billed directly by Importify, log into your Importify account or check your credit card statement to confirm no further charges appear. Keep your cancellation confirmation emails and any billing records for at least three months so you can dispute any unexpected charges.

Refunds and billing credits for Importify

Understanding Importify's refund policy helps you know whether you can recover charges for the current billing cycle.

When you may receive a refund

If you cancel Importify within the first 14 days of purchase and no terms of service were clearly disclosed before you paid, you may qualify for a refund under provincial cooling-off rules. If you cancel mid-cycle and Importify offers prorated refunds (which many SaaS apps do), you may receive a credit for unused time. Check the cancellation confirmation email or your Shopify billing statement for any credits applied. If no refund is offered and you believe you were charged unfairly, contact your provincial consumer protection authority or file a chargeback dispute with your credit card company. At Tocancel, we help consumers understand their right to seek reimbursement when billing practices are unclear or unfair.

Requesting a refund if charges continue

If Importify continues to charge you after cancellation, request a refund immediately by contacting Importify support with your cancellation request date and copies of your cancellation confirmation. If Importify refuses or does not respond within 14 days, contact Shopify support to escalate the billing dispute. You can also file a chargeback dispute with your credit card issuer by providing evidence that you cancelled the service and were charged anyway. Document every step: the date you cancelled, any confirmation emails, screenshots of continued charges, and all communication with Importify and Shopify support.

Common mistakes to avoid when cancelling Importify

Cancelling a SaaS app can feel confusing, and small oversights sometimes lead to billing headaches that take weeks to resolve.

Mistake 1: uninstalling the app without checking shopify billing settings

Simply removing Importify from your apps list does not always stop Shopify from processing charges. After uninstalling, you must verify in your Shopify billing settings that the app subscription no longer appears. If it does, the charge may continue. Always go to Settings > Billing and review your active app subscriptions within 24 hours of uninstalling. At Tocancel, we emphasize this step because it is the most common reason consumers see unwanted charges after cancellation.

Mistake 2: ignoring a direct Importify billing account separate from shopify

If you signed up for Importify through their own website and were billed outside Shopify, uninstalling the Shopify app does not cancel your Importify account or stop charges. You must separately cancel your Importify subscription in your Importify account portal or contact their support team. Many users forget this step and are surprised by continued charges weeks later. Check your credit card statement to see whether Importify appears as a separate recurring charge; if it does, you have a separate Importify billing account that must be cancelled independently.

Mistake 3: not keeping cancellation confirmation emails

If a billing dispute arises, your cancellation confirmation email is your strongest proof that you acted to cancel. Many users delete these emails and later find themselves unable to prove they requested cancellation. Archive all confirmation emails in a folder, and if you cancel by phone or chat, send a follow-up email asking Importify to confirm the cancellation in writing. This creates a paper trail that protects you if the company claims it never received your request.

Mistake 4: waiting too long to cancel if you are unsure

The longer you wait to cancel, the more billing cycles you complete and the higher your total charges become. If you are uncertain whether Importify fits your business, test it for a few weeks, then cancel if it does not deliver value. Do not wait until you have been charged multiple times to take action. At Tocancel, we encourage you to cancel as soon as you know the service is not working for you, because each day of delay costs you money.

Comparing Importify with alternative product sourcing tools

If you are cancelling Importify because you want to explore other options, understanding how Importify compares to alternatives helps you make a confident choice.

If you are cancelling because of cost, consider DSers, which offers free automation features and lower-cost plans. If you prefer a more hands-on approach, AliExpress sourcing is completely free but requires manual order processing. If you have switched to direct manufacturer relationships, you may not need any import app at all and can manage your store inventory manually through Shopify's native tools. At Tocancel, we help you match your business needs to the right tool so you avoid paying for features you do not use.

Your cancellation checklist for Importify

Use this checklist to ensure you cancel Importify completely and protect yourself from billing mistakes.

Key takeaways and next steps

Cancelling Importify is straightforward when you follow the correct method for where you signed up. If you installed Importify through the Shopify App Store, uninstall it in your admin dashboard and verify that charges stop in your billing settings within 24 hours. If you signed up through Importify's own website, cancel in your Importify account portal and confirm by email. Keep all cancellation confirmation emails and monitor your billing for at least one month to catch any unwanted charges. Under Canadian consumer protection law, you have the right to cancel at any time without penalty, and your subscription charges must stop immediately after cancellation.

If Importify refuses to cancel or continues to charge you after you request cancellation, contact your provincial consumer protection authority or file a chargeback dispute with your credit card issuer. Tocancel has helped thousands of consumers cancel subscriptions, resolve billing disputes, and recover unwanted charges by providing clear guidance and documenting every step. Your money and your peace of mind matter, and you have the legal right to take control of your subscriptions. If you encounter any challenges cancelling Importify, visit Tocancel to connect with consumer advocates who understand your rights and can help you escalate your complaint.

Cancellation address and contact information: If you need to escalate a dispute with Importify, gather your account details and cancellation confirmation, then contact the consumer protection authority in your province. In Ontario, reach the Ministry of Government and Consumer Services; in British Columbia, contact the Office of the Consumer Protection Officer. You can also file a dispute with your credit card issuer by providing proof of cancellation and continued charges. At Tocancel, we recommend sending all escalation requests via email so you maintain a time-stamped record of your communication.