Cancel Ixact Contact: Step-by-Step Guide

How to cancel Ixact Contact and protect your real estate business data

Understanding Ixact Contact and why you might want to cancel

Ixact Contact is a customer relationship management (CRM) platform designed for real estate agents and teams across Canada. The service combines contact management, email marketing with automated newsletters, responsive agent websites with property listing integration (IDX), mobile apps, and optional add-ons like social media streaming and text marketing. You can subscribe on monthly or annual billing cycles, with pricing tiers scaled for individual agents, team leaders, and team members.

Your reasons for cancelling are legitimate. You might have switched brokerages, found a competing CRM that fits your workflow better, consolidated your technology stack to reduce costs, or left the real estate industry entirely. Annual subscribers often decide to cancel when renewal approaches and they realize the service no longer aligns with their business goals. Whatever your reason, Tocancel is here to guide you through the cancellation process with confidence and clarity.

Who typically cancels Ixact Contact

Real estate professionals cancel Ixact Contact when they migrate to competing platforms such as Follow Up Boss, BoomTown, or proprietary systems built in-house. You might also cancel if you've consolidated your technology to reduce monthly overhead, changed careers, or negotiated better rates with an alternative provider. The timing of your cancellation matters significantly because Ixact Contact bills in advance for your next billing period.

Why timing and billing cycles matter

Ixact Contact charges you upfront for the next billing period. If you cancel mid-cycle, you lose access to prepaid time and the service's subscriber agreement typically does not offer refunds for payments already made. This means you must understand your exact billing date before you submit your cancellation request. Cancelling on the wrong date can cost you hundreds of dollars in wasted prepaid credits. Check your most recent invoice now to confirm when your next billing date falls.

Your cancellation rights under canadian consumer protection law

Canadian law protects your right to cancel subscriptions, and understanding these protections empowers you to exit cleanly and dispute any illegal charges.

Provincial consumer protection acts give you legal leverage

Your province's consumer protection act sets out mandatory seller obligations. Ontario's Consumer Protection Act (2002), for example, requires that subscription sellers clearly disclose cancellation terms before you purchase and grants you the right to cancel within 14 days of purchase or when you receive a material change in contract terms. British Columbia, Alberta, Quebec, and other provinces have similar protections. These laws are enforceable and apply to all subscription services, including CRM platforms like Ixact Contact.

Your legal position is clear: Ixact Contact must provide a simple, no-cost way to cancel that is as easy as the way you signed up. If the company makes cancellation deliberately difficult, slow, or expensive, that violates consumer protection law. Tocancel recommends gathering proof of all cancellation attempts, including emails, delivery confirmations, and billing statements, before escalating to your regulator.

Federal regulations require clear cancellation mechanics

Canada's Electronic Commerce Protection Regulations and the Unsolicited Goods and Services Act mandate that every subscription service offer clear, plain-language cancellation instructions and a simple, low-cost mechanism to cancel. If Ixact Contact has not provided this upfront, you have grounds to dispute any charge made after you submit your written cancellation request. Save this regulation reference if you need to file a complaint with your provincial regulator or the Competition Bureau.

Escalation path if Ixact Contact refuses to honour your request

If Ixact Contact ignores your cancellation request, continues billing after you cancel, or resists honouring provincial law, contact your provincial consumer protection office or the Competition Bureau of Canada. These agencies investigate illegal billing practices, can force refunds, and can impose penalties on non-compliant companies. Document everything: cancellation emails, proof of delivery, billing statements, and correspondence. This record protects you and speeds up the regulator's investigation. Tocancel has helped thousands of consumers escalate disputes successfully by following this simple documentation rule.

How to cancel Ixact Contact step by step

You have multiple cancellation methods available; we walk you through each one so you can choose the approach that leaves the strongest proof of cancellation and aligns with your timeline.

Method 1: email cancellation (fastest and recommended)

Email is the quickest route and the subscriber agreement accepts it as valid written notice. This method creates an instant, timestamped record of your cancellation request.

1. Log into your Ixact Contact account and find your account email address or contact details.
2. Compose a new email from your personal email address (not the account email, so you have a copy in your own inbox).
3. Address it to Ixact Contact support. Check your most recent invoice or contract for the correct support email address. If you cannot find it, search Ixact Contact's website for a "Contact Us" or "Support" page.
   • Subject line example: "Cancellation Request for [Your Name] - Account [Account Number]"
   • In the email body, include: your full name, account email address, account number (if you have it), the date you want cancellation to take effect, and a clear statement: "I request cancellation of my Ixact Contact subscription effective [specific date]."
4. Send the email and immediately save a copy to a secure folder on your computer or cloud storage.
5. Take a screenshot of the sent email with the timestamp visible.
6. Wait for a confirmation response. Ixact Contact should confirm receipt and provide a cancellation date. If you do not receive a response within 5 business days, follow up with a second email marked "Follow-up Cancellation Request."

Email cancellation leaves a clear, verifiable trail. Ixact Contact cannot later claim they never received your request because the email timestamp proves otherwise. This is why Tocancel recommends email as your primary method.

Method 2: registered mail to head office (strongest legal proof)

If you want ironclad proof of delivery and formal legal notice, send your cancellation by registered mail with a return receipt. This method takes longer but creates the strongest possible evidence if you later need to dispute a charge with your bank or escalate to a regulator.

1. Write a formal cancellation letter on plain paper or letterhead. Include your name, account email, account number, the date you want cancellation to take effect, and the statement: "I request cancellation of my Ixact Contact subscription effective [specific date]. Please confirm receipt of this cancellation notice and provide a written confirmation of the cancellation date."
2. Sign and date the letter.
3. Address an envelope to: Ixact Contact, 137 Bentworth Avenue, Toronto, ON M6A 1P6, Canada.
4. Visit Canada Post or an authorized postal outlet and send the letter by registered mail with return receipt requested (Proof of Delivery). Keep your receipt with the tracking number.
5. Note the tracking number and the date you mailed it in your records.
6. The return receipt will arrive in your mailbox within 10 to 15 business days, proving Ixact Contact received your letter. File this with your other cancellation documents.

Registered mail is slower but legally bulletproof. If Ixact Contact later claims they never received your cancellation request, the Canada Post return receipt proves otherwise. Tocancel advises using this method if you are in dispute with the company or cancelling a large account with significant prepaid credits at stake.

Method 3: phone cancellation (document it in writing immediately)

You may be able to cancel by phone if you can locate a direct support line. However, phone cancellations leave no automatic written record, so you must follow up immediately in writing.

1. Call Ixact Contact support and request to speak with an account specialist or cancellation team member.
2. Have your account number and email address ready.
3. Clearly state: "I request cancellation of my Ixact Contact subscription effective [specific date]."
4. Ask for a confirmation number or reference code.
5. Note the date, time, and the name of the representative who assisted you.
6. Send a follow-up email within 24 hours summarizing the call: "I spoke with [representative name] on [date] at [time] and requested cancellation effective [date]. Our reference number was [code]. Please confirm receipt of this follow-up and the cancellation date in writing."

Phone cancellation is convenient but risky without written follow-up. Always convert your phone conversation into a written record by email so you have proof of your request. This is why Tocancel recommends email or registered mail as your primary methods.

Refunds, credits, and what happens to your prepaid balance

Understanding your refund rights before you cancel prevents surprises and helps you time your cancellation strategically.

Prepaid balance and non-refund policy

Ixact Contact's standard subscriber agreement does not offer refunds for prepaid time. If you have paid for a full year and cancel after two months, you typically forfeit the remaining 10 months of prepaid credit. This is why timing your cancellation around your billing cycle is critical. If your renewal date is approaching within the next 30 days, wait until after the renewal hits to submit your cancellation. This way, you lock in another full billing period before exiting.

Disputing charges if the company continues to bill after cancellation

If Ixact Contact continues to charge your payment method after you submit a cancellation request, contact your bank or credit card company immediately and request a chargeback or transaction reversal. Provide your bank with copies of your cancellation email and the billing statements showing charges after your cancellation date. Your bank has the authority to reverse unauthorized charges under the Payment Card Industry rules and the Bank Act (Canada). This process typically takes 30 to 60 days, but it is free and protects you if Ixact Contact ignores your cancellation request.

Asking for a prorated refund or account credit

Although Ixact Contact's policy does not require a refund, you can request one in writing. Send an email titled "Refund Request for Unused Service Credits" and include your account number, the unused portion of your prepaid balance, the dollar amount you are requesting, and a brief explanation: "I cancelled my subscription on [date] and request a prorated refund for the unused period from [cancellation date] to [end of billing period]." The company may refuse, but requesting costs nothing and creates a paper trail if you later need to dispute the charge with your bank or a regulator. Tocancel recommends making this request in your original cancellation email so all communication stays together.

Pricing, billing cycles, and payment methods

Ixact Contact pricing varies by tier and add-ons. Understanding your current plan helps you estimate how much prepaid credit you might lose if you cancel mid-cycle.

Check your most recent invoice to confirm your exact billing date and plan tier. This single step determines whether you lose $0 or several hundred dollars in prepaid credit when you cancel. Tocancel advises making a note of this date on your calendar so you do not accidentally cancel too early.

What happens to your data and account access after cancellation

Cancellation triggers important changes to your account and data access; plan your transition carefully to avoid business disruption.

Data export and access window

When you cancel Ixact Contact, your account access typically terminates immediately or at the end of your paid period (depending on the company's policy). Before you cancel, export all critical data: your contact list, email templates, campaign history, agent details, and any custom configurations. Most CRM platforms offer a data export function in the settings or account management area. Use this before you submit your cancellation request so you retain a backup on your own computer.

Email and domain forwarding

If you use an Ixact Contact-hosted email address or agent website domain, cancellation will terminate these services. Plan your transition to a new email provider or website host at least 30 days before your cancellation date. Notify clients and contacts of your new email address before the old one stops working. Update your business cards, social media profiles, and website with your new contact information so you do not lose leads during the transition.

Third-party integrations and connected apps

Ixact Contact integrates with email platforms, calendar services, payment processors, and other business tools. Cancellation may sever these connections, disrupting your workflow. Before you cancel, audit your integrations by logging into your Ixact Contact settings and reviewing the "Connected Apps" or "Integrations" section. Note which third-party services depend on Ixact Contact and set up alternative connections in those platforms before your cancellation date. This prevents data loss and maintains your business continuity.

Common mistakes to avoid when cancelling Ixact Contact

Many real estate professionals leave money on the table or accidentally trigger unexpected charges when they cancel. These mistakes are avoidable with planning.

Cancelling mid-cycle without checking your renewal date

The most expensive mistake is cancelling on the wrong date and forfeiting a full prepaid period. If you have an annual subscription and cancel two months in, you lose ten months of prepaid credit. Check your invoice now and calculate your next renewal date. If renewal is fewer than 30 days away, wait until after it posts so you capture the full next billing period before exiting. This one step can save you hundreds of dollars.

Forgetting to export your data before cancellation

Once your account is cancelled, your access to data may be restricted or terminated. If you do not export your contacts, emails, and campaign history before cancellation, you may lose them forever. Most CRM providers do not retain customer data after cancellation, and they typically do not provide retroactive exports. Export everything now, while you still have full access, and store it on your personal computer or secure cloud storage.

Not following up in writing after a phone cancellation

Phone cancellations create no written record. If you cancel by phone and do not follow up with an email confirmation, Ixact Contact can later claim you never cancelled and continue to charge you. Always convert any phone conversation into a written email within 24 hours, referencing the date, time, and representative name. This protects you if a dispute arises.

Continuing to use the service after submitting your cancellation request

Some agents cancel but continue to use Ixact Contact. This creates confusion about the actual cancellation date and may trigger billing disputes. If you submit a cancellation request effective immediately, plan to migrate off the platform within 48 hours. If you request a cancellation effective on your next renewal date, do not use the service after that date arrives. Clear delineation prevents misunderstandings and billing errors.

After cancellation: next steps and final checklist

Cancellation is not truly complete until you have confirmed the termination in writing and verified that billing has stopped. Use this checklist to ensure a clean exit.

Verify that Ixact Contact confirms the cancellation in writing

Within 5 to 10 business days of your cancellation request, Ixact Contact should send you a written confirmation that includes the cancellation date, the final billing date, and the effective end-of-service date. If you do not receive this confirmation, send a follow-up email requesting it. Do not assume the cancellation is complete without written proof.

Monitor your bank statement or credit card for unexpected charges

Check your payment method (bank account or credit card) for 30 to 60 days after your cancellation date. If Ixact Contact continues to charge you after your confirmed cancellation date, contact your bank immediately and request a chargeback. Provide your cancellation confirmation email and billing statements as evidence. Most banks will reverse the unauthorized charge at no cost to you. Tocancel recommends setting a phone reminder 30 days after cancellation to review your statement and confirm no further charges appear.

Delete or disable the Ixact Contact app from your phone

Uninstall the mobile app from your smartphone or tablet so you are not tempted to use it after cancellation. Some agents forget they cancelled and attempt to use the app weeks later, only to discover their account is no longer active. Removing the app clarifies the separation and prevents accidental re-engagement.

Cancel any add-on services or credits you purchased separately

If you purchased text marketing credits, social media streaming, or other add-on services separately from your main Ixact Contact plan, these may remain active even after your main subscription cancels. Check your billing history for any separate charges and cancel those services individually if they are not automatically terminated when your main account closes. Ask Ixact Contact support to confirm that all add-ons are cancelled and no future charges will be applied.

Final cancellation checklist

Comparing Ixact Contact with alternative CRM platforms

If you are cancelling Ixact Contact, you are likely migrating to a competitor. This comparison table outlines how Ixact Contact stacks up against other popular real estate CRM platforms in Canada.

When evaluating alternatives, prioritize platforms that offer month-to-month billing with no long-term contracts. This flexibility prevents you from being locked into a service that no longer fits your workflow. Most competitors offer better cancellation terms than Ixact Contact, making it easier to test new platforms risk-free. Tocancel recommends reading the subscriber agreement for any new CRM platform before you sign up, paying close attention to cancellation terms and refund policies.

Contact information and cancellation address

Send your cancellation request to the address below. This is the only verified physical address for Ixact Contact in Canada and is the safest destination for registered mail cancellation notices.

Ixact Contact North American Headquarters
137 Bentworth Avenue
Toronto, ON M6A 1P6
Canada

If you have an email address for Ixact Contact support (typically found on your account invoice or in past support emails), send your cancellation email to that address. If you cannot locate an email address, use the registered mail method above. Retain copies of all cancellation correspondence for your records and any future disputes.

Final steps: take control of your subscription today

Cancelling Ixact Contact is straightforward when you follow the steps outlined above and understand your consumer rights. You have the legal right to cancel your subscription, and Canadian law protects you from illegal billing practices. Whether you choose email, registered mail, or phone cancellation, make sure you have written proof of your request and a confirmed cancellation date from Ixact Contact.

Plan your cancellation around your billing cycle to minimize prepaid credit loss. Export your data before your account closes so you retain access to your contacts and campaign history. Monitor your payment method after cancellation to catch any unauthorized charges and dispute them immediately with your bank.

Tocancel has helped thousands of Canadians cancel subscriptions like Ixact Contact and recover unwanted charges. If Ixact Contact refuses to honour your cancellation request or continues to bill you after you cancel, escalate to your provincial consumer protection office or the Competition Bureau. These regulators have the power to force refunds and impose penalties on non-compliant companies. You are not alone in this process, and you have powerful legal tools at your disposal. Act today and reclaim control of your subscription.