Cancel Launchpass: The Right Way

How to cancel Launchpass and stop unnecessary charges

Understanding Launchpass and why cancellation matters

Launchpass is a membership management platform built for creators, communities, and organizations that need to monetize exclusive access to spaces like private Slack or Discord channels. The service handles member administration, payment processing through Stripe, and subscription billing. However, if your community isn't growing as planned, you've found a better platform, or your membership model has changed, cancellation becomes necessary.

You may be paying for Launchpass without realizing the true cost. The Premium plan charges $29 USD per month plus 3.5% per transaction, which compounds quickly if you're managing even a modest member base. If you're not actively using these features, every month that passes represents money you could reclaim. Tocancel is here to walk you through your cancellation options with clarity and confidence, ensuring you understand your rights as a Canadian consumer.

When cancelling Launchpass makes sense

Consider cancellation if you're running a basic free membership program that doesn't require Stripe payment processing, or if you've migrated your community to a competitor platform. You should also cancel if your subscriber count has plateaued, making the per-transaction fee uneconomical, or if you're consolidating tools and no longer need a dedicated membership manager.

Your decision to cancel is valid regardless of reason, and no company should make that process deliberately obscure.

The costs of staying with Launchpass

If you're on the Premium tier, you're committing $348 CAD annually (at current exchange rates, approximately $29 USD/month × 12 months) before any transaction fees. If your membership base generates even $5,000 in monthly transactions, the 3.5% fee adds another $1,800 yearly. For many creators and small communities, a simpler or free alternative eliminates this expense entirely. Tocancel recommends auditing your actual usage before renewing-many users discover they could switch to free tools and save thousands.

Your consumer rights in canada and how they protect you

Before you cancel, understand that Canadian consumer protection law is your ally. These laws give you specific rights when dealing with subscription services and auto-renewals.

What canadian law says about subscriptions

Under the federal Consumer Protection Act and equivalent provincial legislation across Canada, companies must disclose all material terms clearly before you subscribe. This includes the cost, billing frequency, cancellation method, and any auto-renewal terms. If Launchpass charges your credit card without explicit ongoing consent, or makes cancellation unreasonably difficult, that violates the law. The Competition Bureau enforces these rules federally and can issue compliance orders if companies persist in unfair practices.

Your legal position: You have the right to cancel a subscription service at any time without penalty, provided you pay for the current billing period. Auto-renewals require your affirmative consent-silence or inaction cannot obligate you to pay again.

Disputing charges and chargebacks

If Launchpass continues billing you after you've submitted a cancellation request, or if you find an unauthorized charge, contact your bank or credit card issuer immediately. Canadian financial institutions must investigate billing disputes within 30 days and can reverse charges if the merchant failed to provide service or honor a cancellation. This process is called a chargeback, and it's your legal right-not a penalty.

Document everything: your cancellation email, any support responses, and your bank statements showing charges after cancellation. Tocancel strongly recommends keeping these records for at least 12 months. Your bank will ask for this evidence to support your dispute.

When to escalate

If Launchpass support ignores your cancellation request or refuses a legitimate refund, your next step is formal complaint. Contact your provincial consumer protection office (for example, Consumer Protection BC or Ontario's consumer protection division) or file a complaint with the Competition Bureau at www.competitionbureau.gc.ca. Include screenshots, email chains, billing statements, and any correspondence with support. These agencies can investigate, issue warnings, or levy fines against non-compliant companies.

Your documented complaint becomes a legal record and increases the likelihood of a resolution.

Launchpass pricing breakdown

Understanding your exact costs helps you evaluate whether cancellation saves money and what refunds you might be owed.

Current plans and monthly costs

Note: Launchpass publishes all pricing in USD. Your actual CAD charge depends on your credit card's exchange rate on the billing date. Always check your statement to confirm the exact amount charged.

Hidden costs and transaction fees

The per-transaction fee of 3.5% is not optional if you process payments through Stripe. This means a $100 membership charge costs you $3.50 in Launchpass fees alone, plus Stripe's own processing fee (typically 2.2% plus $0.30). Together, these fees can consume 5-6% of every transaction. For creators with thin margins, switching to a platform with fixed-rate or lower percentage fees may save significantly over a year.

If you're on Premium but have zero paying members, you're paying $348 CAD annually for features you don't use-a clear signal to cancel.

How to cancel Launchpass step by step

Cancellation requires direct contact with Launchpass support, as the platform does not offer self-service cancellation through your account dashboard.

Step-by-step cancellation process

1. Log into your Launchpass account dashboard.
   • Visit launchpass.com and enter your email and password.
   • Navigate to your account settings or billing section if accessible.
2. Locate the support or billing contact information.
   • Look for a "Contact Support," "Billing Help," or "Account Settings" menu within the dashboard.
   • If no cancellation option appears, note the support email address (typically [email protected] or similar).
3. Send a formal cancellation email to Launchpass support.
   • Use the subject line: "Subscription cancellation request for [your account email]".
   • Include your full name, account email address, and the date your cancellation should take effect.
   • State clearly: "I request immediate cancellation of my Launchpass subscription, effective [today's date or your preferred end date]. Please confirm cancellation and provide a final invoice."
   • Include a secondary email address where they can confirm receipt.
4. Request a cancellation confirmation.
   • Ask Launchpass to confirm in writing that your subscription has been cancelled.
   • Request the exact date your access will be terminated and when the final charge will post.
5. Monitor your credit card for charges.
   • Check your statement weekly for the next 30 days to ensure no additional charges appear.
   • If a charge posts after your cancellation date, immediately contact your bank to dispute it.
6. Save all confirmation emails.
   • Archive the cancellation confirmation, final invoice, and any support responses in a dedicated folder.
   • Take screenshots of important emails in case they're deleted later.

Your goal is a written cancellation confirmation from Launchpass support-this is your proof if a billing dispute arises later.

Timeline and what to expect

Launchpass typically responds to support emails within 24-48 hours on business days. Your subscription will usually remain active through the end of your current billing period, even if you request immediate cancellation. This means if you're billed on the 15th and you cancel on the 20th, you'll have access through the end of that month, and no prorated refund applies unless company policy or applicable law requires it.

If you don't receive a cancellation confirmation within 72 hours, follow up with a second email and copy a secondary support contact if available. Document the follow-up attempt-this demonstrates good faith if you later need to file a complaint or chargeback.

Refunds and what you're entitled to

Canadian law does not guarantee refunds for cancelled subscriptions, but specific circumstances may entitle you to one.

When Launchpass may owe you a refund

You have a strong refund claim in these situations:

• You cancelled within 14 days of purchase and haven't used the service materially. (Many consumer protection laws include a 14-day "cool-off" period for digital services.)
• Launchpass failed to provide the features or service you paid for.
• You were charged after submitting a valid cancellation request.
• The charge was unauthorized (you didn't consent to the transaction).
• The company's cancellation policy violates the Consumer Protection Act.

How to request a refund

When you submit your cancellation email, add this line: "I request a refund for my recent charges to account [your email address] under the Consumer Protection Act, which prohibits unauthorized or deceptive billing practices." This alerts the company that you're aware of your rights and may increase the chance of a refund.

If support denies your refund request without explanation, escalate to your provincial consumer protection office with your documentation. Tocancel recommends this approach: don't argue with support repeatedly-gather evidence, file a formal complaint, and let the regulatory authority intervene.

Common mistakes when cancelling Launchpass

Many users unknowingly damage their own cancellation case by making these preventable errors. You deserve a smooth cancellation, so avoid these traps.

Error 1: cancelling through stripe instead of Launchpass

Your Stripe payment method and your Launchpass subscription are separate. If you delete your Stripe card from Launchpass or revoke Stripe's access, your membership may not cancel-it may simply fail to charge, leaving your account in limbo. Always cancel through Launchpass directly, not through your payment processor. Tocancel has seen dozens of users assume Stripe cancellation = Launchpass cancellation, only to discover they're still on the hook weeks later.

Error 2: not requesting written confirmation

A verbal promise to cancel, or a chat message from support, may not be documented. Always request email confirmation. If support tells you "it's cancelled" in a chat, follow up with an email asking them to confirm in writing. This gives you legal evidence if a charge appears later.

Error 3: ignoring charges after cancellation

If you see a charge post after your cancellation date, act within 30 days. Contact your bank immediately to dispute it. After 30 days, many financial institutions won't reverse the charge. Tocancel advises checking your statement at least weekly for one month post-cancellation-don't assume silence means success.

Error 4: failing to document everything

Screenshots fade from memory. Save your cancellation email, support responses, billing statements, and any chat transcripts to a folder titled "Launchpass Cancellation." If you later need to file a complaint or chargeback, you'll have evidence in seconds rather than scrambling to recover emails.

What to do after cancellation

Cancellation is the beginning, not the end. These follow-up steps protect you from surprise charges and help you transition smoothly.

Immediate actions (first week)

• Confirm your access has been revoked. Log into Launchpass a few days after your cancellation date and verify you can no longer access member management features or view your Stripe integration.
• Update any integrations or automations. If you connected Launchpass to other apps (Slack, Discord, email tools), remove those connections manually in each app to prevent orphaned automations.
• Notify your members if needed. If you operated a membership community, inform members that their Launchpass-based access will end and direct them to your new platform or archive their content.
• Test your backup. If you exported member data or community archives, verify the files are readable and complete before deleting them from Launchpass.

Medium-term monitoring (one month post-cancellation)

• Check your credit card statement weekly. Watch for any Launchpass charges or unidentified transactions.
• Document any rogue charges immediately. Take a screenshot and contact your bank the same day.
• Review your recurring payments in your online banking portal. Many banks list active subscriptions-confirm Launchpass no longer appears.

Long-term records (one year)

Retain your cancellation email, final invoice, and any refund correspondence for 12 months. If a dispute arises, you'll need this evidence. After one year, you can safely delete the files unless you're preparing a formal complaint to a regulatory body.

You've completed your cancellation-now focus on your new platform and reclaim the money you're saving.

Comparison: Launchpass vs. free and low-cost alternatives

Before finalizing cancellation, consider whether a genuinely better platform exists for your needs.

How Launchpass stacks up against competitors

If you're paying $29/month for Launchpass and manage fewer than 50 paying members, switching to Patreon (5% fee) or a free tier of Discord or Mighty Networks could save you $200-300 CAD annually. Tocancel recommends running the numbers for your specific member count and transaction volume before renewing.

Protecting yourself: key checklist before cancelling

This checklist ensures you've covered all bases before hitting send on your cancellation email.

• Confirm your current billing date and next renewal date.
• Export all member data, community content, and analytics you need to retain. (Launchpass may delete your data after cancellation.)
• Identify and disable any integrations or automations connected to Launchpass.
• Notify members, customers, or community participants of the change at least two weeks before your access ends.
• Have your bank or credit card account details handy for the refund dispute process if needed.
• Write and save your cancellation email in a text editor before sending it. Double-check the wording and subject line.
• Send your cancellation email and immediately save a copy in a dedicated folder.
• Set a calendar reminder to check your statement 7 days post-cancellation and again at 30 days.

A few minutes of preparation now prevents weeks of frustration later.

Contact information and next steps

If Launchpass support does not respond to your cancellation request within 72 hours, or if they refuse a legitimate refund, escalate your complaint formally.

Launchpass support contact

Email your cancellation request to [email protected] with the subject "Subscription cancellation request." If an alternative support email or contact method appears in your account settings, use that channel as well to ensure redundancy.

Canadian consumer protection authorities

If Launchpass fails to respond or honor your request:

• Competition Bureau (Federal): www.competitionbureau.gc.ca or 1-800-348-5358. File a complaint about deceptive billing, unauthorized charges, or unfair cancellation practices.
• Your provincial consumer protection office: Each province has its own office. Search "[Your Province] consumer protection" online.
• Your bank or credit card issuer: Initiate a chargeback if Launchpass continues billing after cancellation.

Documentation you'll need

When you file a complaint or chargeback, have ready:

• Your cancellation email and Launchpass's response (or lack thereof).
• Billing statements showing charges before and after your cancellation date.
• Screenshots of your account dashboard or any relevant communications.
• The date you submitted your cancellation request.
• Your account email address and any reference or transaction IDs.

Tocancel has helped thousands of consumers cancel SaaS subscriptions and recover owed refunds by following this exact process. You have rights under Canadian consumer protection law, and those rights are enforceable. Take action today, and you'll stop the charges and reclaim your money tomorrow.

Visit Tocancel at tocancel.com to find step-by-step guides for cancelling dozens of other services, and to connect with resources that support your consumer rights across Canada.