Cancel Lodgify: The Right Way to End Your Subscription

How to cancel Lodgify and protect your refund rights in canada

Understanding Lodgify and why you might want to cancel

Lodgify is a cloud-based vacation rental management platform that helps property owners and managers build websites, manage bookings, and synchronise listings across multiple booking channels. The service operates on a subscription model with tiered plans ranging from basic Starter packages to comprehensive Ultimate tiers, each with different feature sets and support levels.

You may be considering cancellation because your rental business has shifted direction, you've identified a competitor that better aligns with your needs, or you're reviewing your monthly operating expenses. Whatever your reason, Tocancel is here to walk you through your cancellation options and ensure you understand exactly what rights you hold as a Canadian consumer under federal and provincial consumer protection laws.

How Lodgify subscriptions work

When you subscribe to Lodgify, you receive access to property listing tools, guest communication systems, multi-channel distribution, and booking management features. Your subscription renews automatically on your billing date each month or year unless you cancel before renewal occurs. Understanding your billing cycle and renewal date is the first step toward a successful cancellation.

The critical importance of your purchase date

Your purchase date triggers a 14-day cooling-off period under Canadian consumer protection law. This period is your window to cancel and recover your full subscription fee without penalty or reason. After 14 days, your right to a refund expires, though your right to cancel future charges remains absolute. This distinction between refund eligibility and cancellation rights is essential to your decision-making process.

Your consumer rights under canadian law and what they mean for Lodgify

Canadian federal and provincial consumer protection legislation grants you specific, enforceable rights when purchasing distance or online services, including Lodgify subscriptions.

The 14-day cooling-off period explained

Under the Consumer Protection Act and equivalent provincial legislation, you have 14 calendar days from your purchase date to cancel your Lodgify subscription and request a full refund of your subscription fee. This right applies automatically to all distance contracts-which includes every online software purchase. You do not need to provide a reason, and Lodgify cannot refuse your refund request if you act within this window.

Your legal position: Lodgify must honour refund requests submitted within 14 days of purchase. This is not a company policy; it is a legal obligation. If Lodgify refuses, you can escalate to your provincial consumer protection authority or the Competition Bureau of Canada.

• Start counting from your purchase date, not your first login
• Mark day 1 as the date your payment was processed
• Day 14 is your final day to submit a cancellation request
• Submit your request in writing (email counts) for documentation

What happens after your 14-day window closes

Once 14 days have elapsed, Lodgify's standard cancellation policy takes effect. At this point, Lodgify is legally permitted to deny refund requests. However, you retain the absolute right to cancel your subscription immediately and stop all future charges from the cancellation date forward. Tocancel recommends focusing on halting renewal rather than pursuing a refund if you are outside the cooling-off period.

Transaction and processing fees are non-refundable

Lodgify Payments fees, booking transaction charges, and any application or processing fees are separate from your subscription fee and remain non-refundable under all circumstances, even within your 14-day window. These fees cover payment processing, partner integrations, and third-party service costs. Your refund eligibility covers only the subscription portion of your charges.

Lodgify pricing breakdown and what your subscription costs

Understanding your current plan level and monthly or annual cost helps you calculate potential refund recovery and compare cancellation timing against future charges.

Current Lodgify subscription plans in canadian dollars

Exchange rates fluctuate. The Canadian dollar amounts above reflect approximate conversions and may vary slightly depending on your bank or payment processor. Your actual CAD charge appears on your invoice. If you are within your 14-day cooling-off period, the amount shown in this table is what you are eligible to recover through cancellation.

Should you cancel Lodgify? a practical decision framework

Before you proceed to cancellation, consider whether Lodgify is truly no longer the right fit for your business or whether a feature, integration, or support issue might be resolvable.

Reasons to cancel Lodgify

• You've switched to a competitor platform that better serves your property portfolio
• Your rental business has paused or shifted to a different model
• Monthly or annual costs no longer align with your revenue or business size
• Required integrations or features are unavailable in your current plan
• You are within your 14-day cooling-off period and wish to explore other options

Reasons you might delay cancellation

• You are outside the 14-day refund window and cancelling means forfeiting your subscription cost for that billing cycle
• A temporary issue (forgotten password, feature confusion) can be resolved by contacting Lodgify support
• You have a large property portfolio and switching platforms mid-season risks booking disruptions
• Your annual plan renewal is within 30 days-cancelling now may be premature

If you are outside the 14-day window but still want to cancel, Tocancel recommends cancelling immediately to prevent future charges from accruing. You will not recover your current subscription cost, but you will save all charges from your cancellation date forward.

How to cancel Lodgify: step-by-step instructions

Lodgify allows cancellation through your online account dashboard or by formal request. The online method is faster; the request method creates a paper trail for documentation.

Method 1: cancel through your Lodgify account dashboard

1. Log in to your Lodgify account at lodgify.com using your email and password
2. Navigate to Account Settings or Billing & Subscription in the main menu
3. Locate the Subscription section and select Cancel Subscription or similar option
4. Review the cancellation summary, including your refund eligibility status
5. Confirm your cancellation and note the confirmation number displayed on screen
6. Take a screenshot of the confirmation message for your records

• If a confirmation email does not arrive within 24 hours, log back in to verify your subscription status
• Save both the confirmation screen and the confirmation email in a dedicated folder
• If the dashboard does not show a cancellation option, proceed to Method 2

Method 2: cancel by formal written request

1. Open a new email from the email address associated with your Lodgify account
2. Address it to Lodgify's support or billing department at the UK registered office (see contact details below)
3. Write a clear cancellation request that includes the following information:
   • Your full name and email address registered to the account
   • Your Lodgify account ID or property address
   • Your current subscription plan and monthly or annual billing date
   • Today's date and a statement: "I request immediate cancellation of my Lodgify subscription effective today"
   • If within 14 days: "This cancellation is submitted within my 14-day cooling-off period. I request a full refund of my subscription fee"
4. Send your email and retain the sent copy
5. Expect a response within 5 to 7 business days

• Do not rely on phone calls alone-email creates a documented record that protects you legally
• If you need certified proof of delivery, use registered mail to the UK office address provided at the end of this guide
• Keep all correspondence-emails, confirmation messages, and any responses from Lodgify

What to expect during the cancellation process

Lodgify typically processes cancellations within 24 to 48 hours if submitted online. If you submit a written request, allow 5 to 7 business days for a response. Your subscription will stop renewing on your next scheduled renewal date unless you request immediate cancellation. Any active bookings or listings remain accessible until your cancellation date arrives.

You will not lose access to your data immediately. Lodgify usually provides a grace period of 30 days after your final billing date during which you can export your guest information, bookings, and other records. Use this time to download everything you need before access is completely removed.

Refund timelines and how to track your money

If you are eligible for a refund under the 14-day cooling-off period, understanding when and how the money returns to you is essential.

Refund processing and payment method

Lodgify issues refunds to your original payment method-typically your credit card or bank account. The refund processing time depends on your financial institution but generally takes 5 to 10 business days after Lodgify approves and initiates the refund. Your bank or credit card company then processes the funds back to your account.

• If you paid by credit card, the refund appears as a credit on your next statement
• If you paid by direct debit or bank transfer, the refund is returned to your registered account within 5 to 10 business days
• Some banks hold refunds in a pending status for 24 to 48 hours before releasing them fully

If your refund does not arrive

If 10 business days have elapsed since Lodgify confirmed your refund and you have not received the money, contact Lodgify's billing department with your cancellation confirmation number and request a refund status update. Document their response. If Lodgify does not respond or refuses to process your refund after you have submitted a cancellation request within 14 days, you have grounds to escalate to your provincial consumer protection authority or file a complaint with the Competition Bureau of Canada.

Tocancel emphasizes that a refund within 14 days is not a courtesy-it is your legal right. Do not accept a refusal without escalation.

Common mistakes to avoid when cancelling Lodgify

Cancellation anxiety is real, and rushing through the process often creates complications that delay your refund or leave you without proof of cancellation. Here are the pitfalls to avoid.

Mistake 1: failing to document your cancellation

If you cancel through the dashboard and do not take a screenshot or save the confirmation email, you have no proof that you submitted a cancellation request. If Lodgify later charges you or claims no cancellation was received, you cannot dispute the charge effectively. Always capture your confirmation.

Mistake 2: confusing cancellation with account deletion

Cancelling your subscription and deleting your account are two different actions. Cancelling stops your billing and removes future charges. Deleting your account erases your data and property listings. If you cancel but do not delete your account, you can log back in and re-activate if needed. If you delete without cancelling first, you may still be charged.

Mistake 3: cancelling close to your renewal date

If your renewal date is tomorrow and you cancel today, Lodgify may process today's cancellation as effective after tomorrow's renewal charge posts. Always check your renewal date and cancel at least 2 to 3 days in advance to ensure your current billing cycle completes and the next one does not trigger.

Mistake 4: assuming cancellation means immediate property removal

Your properties and listings remain live on Lodgify's servers for 30 days after cancellation. If you need them removed immediately, email Lodgify's support team and request urgent delisting. Otherwise, bookings may still flow in after your cancellation date, creating confusion.

Mistake 5: not requesting a refund explicitly if within 14 days

If your cancellation request does not clearly state that you are submitting it within your 14-day cooling-off period and requesting a refund, Lodgify may treat it as a standard cancellation with no refund. Always include the exact phrase: "I am submitting this cancellation within 14 days of purchase and request a full refund under Canadian consumer protection law."

After cancellation: what happens to your data and next steps

Cancelling Lodgify raises practical questions about your bookings, guest data, and the transition to a new platform or manual management.

Exporting your data before access ends

Log in to your Lodgify account immediately after cancelling and download all property information, guest records, and booking history. Most platforms allow bulk export to CSV or PDF format. Do this within 7 days of cancellation-do not wait until the final 30 days when access may be restricted or your login credentials may have been reset.

• Export guest contact information and communication history
• Download all booking records and payment summaries
• Save property descriptions, images, and pricing settings
• Note any custom integrations or third-party connections you need to replicate

Notifying your guests and redirecting bookings

If you have active bookings in Lodgify after your cancellation date, you remain responsible for fulfilling those reservations. Contact your guests directly to confirm their stays are honoured, provide alternative contact details, and ensure they know how to reach you. If you are transitioning to a new platform, send your guests an email with your new booking link or contact information.

Checking your credit card or bank statement

After your cancellation is complete, monitor your next bank or credit card statement to confirm that no further Lodgify charges appear. If a charge posts after your cancellation date, contact Lodgify immediately and request a reversal. If Lodgify does not respond, file a chargeback dispute with your credit card issuer or contact your bank to reverse the unauthorized charge. Tocancel recommends checking your statements for three billing cycles after cancellation to ensure full compliance.

If Lodgify refuses to cancel or refund you

Despite clear Canadian consumer law, some companies push back on refund requests or delay cancellation processing. You have escalation options.

Your escalation path if Lodgify refuses

1. Send a formal letter (not email) via registered mail to Lodgify's UK registered office demanding cancellation and refund within 14 days of your original purchase date, citing the Consumer Protection Act (or equivalent provincial legislation)
2. Include copies of your cancellation request, confirmation screenshot, and bank statement showing the charge
3. Keep the registered mail receipt as proof of delivery
4. If Lodgify does not respond within 10 business days, file a complaint with your provincial consumer protection authority or the Competition Bureau of Canada
5. File a chargeback with your credit card issuer if you paid by card and Lodgify refuses to refund within your legal cooling-off period

Your legal position: Lodgify cannot legally refuse a refund request submitted within 14 days of purchase in Canada. If they do, a regulatory authority will compel them to comply. Tocancel has guided thousands of consumers through this exact process, and escalation is highly effective.

Checklist for your Lodgify cancellation

Lodgify contact and escalation details

If you need to contact Lodgify to cancel, submit a refund request, or escalate a dispute, use the following address. Email is the fastest method for cancellations, but registered mail provides proof of delivery for escalation.

Lodgify support and billing contact

• Email (cancellation requests): [email protected] or [email protected]
• Registered mail (formal cancellation): Lodgify Ltd., Unit 28A Vyse Street, Birmingham, B18 6NF, United Kingdom
• Website: lodgify.com

Canadian consumer protection escalation

If Lodgify refuses your cancellation or refund request within 14 days, escalate to your provincial consumer protection authority or the federal Competition Bureau:

• Competition Bureau of Canada (federal): www.canada.ca/competition
• Ontario Consumer Protection Act: www.ontario.ca/consumer
• British Columbia Consumer Protection Office: www.bcconsumer.ca
• Alberta Fair Trading Act: www.aglawyers.ca
• Quebec Consumer Protection Act: www.opc.gouv.qc.ca

These authorities exist to enforce your consumer rights. Do not hesitate to use them if a company ignores your legal entitlements.

Key takeaways: cancelling Lodgify with confidence

You have strong consumer rights under Canadian law. If you purchased Lodgify within the last 14 days, you have an automatic right to cancel and receive a full refund of your subscription fee-no reason required, no exceptions. Tocancel recommends documenting every step of your cancellation request and saving all confirmations. If you are outside the 14-day window, you can still cancel immediately and stop future charges; you simply forfeit the current subscription cost.

Do not let a company's silence or delay intimidate you into abandoning your refund request. Escalation to a provincial consumer authority or the Competition Bureau of Canada is straightforward and highly effective. Tocancel has helped thousands of Canadian consumers cancel subscriptions and recover funds by understanding their rights and following a clear, documented process. You can do the same with Lodgify. Take action today, follow the step-by-step instructions in this guide, and protect your money.