Cancel Logmein: Step-by-Step Guide

How to cancel LogMeIn in canada and avoid unwanted renewal charges

Why you might need to cancel LogMeIn

LogMeIn (now part of the GoTo brand for some products) is remote-access software that lets you connect to computers and mobile devices from anywhere. You may use LogMeIn Pro for personal device access, LogMeIn Rescue for remote support, or LogMeIn Resolve for endpoint management across your organization.

Many Canadian users find themselves paying for LogMeIn long after they no longer need it. Your subscription renews automatically, which means charges continue to accumulate without active use. Whether you've switched to a competitor, downsized your business, or simply discovered you no longer require remote access capabilities, the cost adds up quickly if you don't take action before the next billing cycle.

The good news: you have clear legal rights as a Canadian consumer, and Tocancel exists to help you understand exactly how to exercise them. Cancellation is straightforward once you know where you purchased the subscription and which platform holds your billing information.

Where you likely purchased LogMeIn

Your cancellation method depends entirely on how you subscribed. Identify your purchase channel first to avoid misdirected cancellation attempts.

• Direct from LogMeIn or GoTo website: You created an account, entered a credit card, and pay LogMeIn directly
• Apple App Store: Your iOS device shows LogMeIn under Settings, then Subscriptions
• Google Play Store: The subscription appears in your Google Play Store account under Subscriptions
• PayPal: Your PayPal account processes payments to LogMeIn or GoTo
• Third-party reseller: You purchased through an authorized partner or bundled package

Each platform maintains separate billing systems and cancellation portals. This is why cancelling through the wrong channel can delay your request or create confusion with customer support. Tocancel guides you to the correct cancellation pathway for your specific purchase method.

The automatic renewal window and why timing matters

LogMeIn contracts typically include a renewal window of 30 days before your billing date. If you cancel after this window closes, the system may charge you for the next billing term before your cancellation takes effect. This is a critical detail: you must cancel well before your renewal date, not after the charge appears on your statement.

Canadian consumer law recognizes this problem, which is why advance notice requirements exist. You need to know your exact billing date and plan your cancellation accordingly.

Your consumer protection rights under canadian law

Canadian federal and provincial law protects you when companies use automatic renewal or fail to disclose cancellation terms clearly.

Federal protection under the competition act

The Competition Act prohibits false or misleading advertising about subscription terms. If LogMeIn did not clearly show the renewal date, cancellation deadline, or method to cancel at the point of purchase, you have grounds to dispute the charge.

The CRTC (Canadian Radio-television and Telecommunications Commission) also regulates pre-authorized payments under the Unsolicited Telecommunications Rules. If LogMeIn charged you without express consent or failed to provide clear, accessible cancellation instructions, file a complaint directly with the CRTC at www.crtc.gc.ca. The CRTC can order refunds and reverse unauthorized charges.

Your legal position: if LogMeIn made renewal terms difficult to find or cancel, the burden of proof lies with them, not you.

Provincial consumer protection laws

Most Canadian provinces (Ontario, British Columbia, Quebec, Alberta) have consumer protection statutes that grant cooling-off periods for online purchases, typically 7 to 30 days. If you purchased LogMeIn within that window and the company's no-refund policy conflicts with your provincial law, you can request a refund or initiate a chargeback through your bank.

Ontario's Consumer Protection Act Section 17 explicitly covers automatic renewals and requires companies to obtain clear, express consent before charging. Quebec's Law 24 similarly protects consumers from undisclosed renewal terms. These laws give you leverage when disputing charges.

Your payment processor as an enforcement tool

Your credit card issuer or bank can reverse charges you dispute as unauthorized or fraudulent. Keep all cancellation confirmations, emails, and correspondence. Tocancel recommends saving screenshots of every step you take, because this proof strengthens your dispute claim if LogMeIn refuses to honour your cancellation.

Cancellation methods by purchase platform

Follow the correct cancellation process for your specific purchase channel to ensure your request is processed immediately.

Cancel LogMeIn if you purchased directly from the LogMeIn or GoTo website

1. Visit the LogMeIn account portal at secure.logmein.com or the GoTo platform at gotomeeting.com (depending on your product)
2. Sign in with your email and password
3. Navigate to Account Settings or Billing Settings
4. Locate Subscriptions or Plans and select your active subscription
5. Choose Cancel Subscription or End Subscription
6. Review the cancellation confirmation page and note the cancellation date
7. Screenshot the confirmation and email it to yourself as proof
8. Check your email for a cancellation confirmation message from LogMeIn within 24 hours

Do not delay after clicking cancel. LogMeIn may require you to confirm cancellation via a second link sent to your email inbox. Verify your cancellation is complete by logging back into your account and confirming no active subscription appears.

Cancel LogMeIn if you purchased through apple app store

1. Open the Settings app on your iPhone, iPad, or iPod Touch
2. Tap your name at the top of Settings
3. Select Subscriptions
4. Find LogMeIn in the list of active subscriptions
5. Tap Cancel Subscription
6. Confirm the cancellation and choose your reason (optional but helpful for feedback)
7. Apple will process your cancellation and send a confirmation email

Your access to LogMeIn ends at the end of your current billing period. You will not receive a refund for the unused portion, but future charges stop immediately. If Apple charged you in error, you can request a refund directly through the App Store within 30 days of the charge.

Cancel LogMeIn if you purchased through google play store

1. Open the Google Play Store app on your Android device
2. Tap your profile icon in the top right corner
3. Select Subscriptions
4. Choose LogMeIn from your active subscriptions
5. Tap Cancel Subscription
6. Follow the prompts to confirm and select your cancellation reason
7. Google will send a confirmation email to your Gmail account

Your subscription ends at the next renewal date. Google does not issue refunds for partial months, but all future charges stop immediately upon cancellation.

Cancel LogMeIn if you purchased through PayPal

1. Log in to your PayPal account at www.paypal.com
2. Click Settings (gear icon) in the top right corner
3. Select Payments from the left menu
4. Choose Automatic Payments or Subscriptions (depending on your PayPal version)
5. Find LogMeIn or GoTo in the list of recurring charges
6. Click Cancel or Turn Off next to the LogMeIn subscription
7. Confirm the cancellation in the pop-up window
8. PayPal will send a confirmation email within minutes

Cancellation takes effect immediately through PayPal, but LogMeIn may still attempt to charge at the next billing date. If this happens, contact PayPal customer support and dispute the charge as an unauthorized payment.

Pricing and billing timeline for LogMeIn in canada

Understanding what you currently pay helps you calculate how much you save by cancelling now.

Prices vary based on your region, product tier, and whether you commit to an annual contract. Check your last invoice or account statement to see exactly what you pay. If you subscribed to annual billing, cancelling early may not yield a refund, but Tocancel helps you understand whether your provincial law entitles you to one.

Refund eligibility and how to request your money back

LogMeIn's standard refund policy denies refunds for used subscriptions, but Canadian consumer law may override this policy in your favour.

When LogMeIn will refund you

• You cancel within the free trial period (usually 7 days)
• You cancel within your provincial cooling-off period (7 to 30 days, depending on your province)
• You dispute a charge with your credit card company or bank as unauthorized
• LogMeIn's refund or cancellation terms were not clearly disclosed at purchase
• The service was not provided as advertised or promised

How to request a refund from LogMeIn directly

1. Contact LogMeIn customer support at support.logmein.com or by phone (check your invoice for your region's number)
2. Provide your account email, order number, and the exact date you want the refund for
3. Explain your reason: trial cancellation, cooling-off period, service failure, or unclear terms
4. Reference the relevant consumer protection law (Competition Act, provincial Consumer Protection Act, or CRTC rules)
5. Request a full refund or credit to your original payment method
6. Save all correspondence in case you need to escalate

LogMeIn rarely approves refunds voluntarily, so escalation is often necessary. This is where Tocancel's knowledge of your rights becomes essential.

Dispute the charge through your bank or credit card company

If LogMeIn refuses a refund you believe you are entitled to, initiate a chargeback immediately. Contact your bank or credit card issuer and report the transaction as unauthorized or fraudulent. Provide your cancellation confirmation email, screenshots of your cancellation steps, and a copy of the consumer protection law that supports your claim.

Banks typically reverse charges within 10 to 30 business days if you provide clear evidence of your cancellation attempt.

What happens after you cancel LogMeIn

Cancellation is not always instantaneous, and understanding what to expect next prevents confusion.

Access and billing after cancellation

• You retain access to LogMeIn until the end of your current billing period
• No new charges appear on your statement after cancellation is confirmed
• Your account remains in the system for 6 to 12 months (you can reactivate without re-entering payment details)
• If you cancel mid-month, you do not receive a pro-rated refund unless your provincial law requires one

Log into your account weekly for the first two weeks after cancellation to confirm no unexpected charges appear. If a charge does post after you cancelled, contact your bank immediately and reference your cancellation confirmation.

Confirmation checklist after cancellation

Tocancel recommends saving this checklist to track your post-cancellation verification.

• Cancellation confirmation email received and saved
• Account portal shows no active subscription
• No charge appears on your next billing date
• Credit card or bank statement shows zero balance for LogMeIn
• Screenshots of cancellation saved to cloud storage or email
• Cancellation date noted in your personal records

Common mistakes to avoid when cancelling LogMeIn

It is frustrating when a cancellation fails silently or a charge reappears weeks later. Here are the pitfalls that delay or derail your cancellation.

Mistake one: cancelling after the renewal window closes

If your renewal date is January 15 and the renewal window closes December 15, you must cancel by December 15. If you cancel on December 20, LogMeIn has already charged you for January. You will then need to request a refund, which takes longer than preventing the charge in the first place.

Solution: set a calendar reminder for 45 days before your renewal date, then cancel at day 40.

Mistake two: cancelling through the wrong platform

If you purchased via Apple App Store but attempt to cancel via the LogMeIn website, your cancellation will not process. Apple and LogMeIn maintain separate billing systems. Your attempt creates confusion, delays, and the risk that you think you cancelled when you actually did not.

Solution: verify where you purchased before you cancel, then follow that platform's cancellation steps exactly.

Mistake three: not saving your cancellation confirmation

If LogMeIn charges you after you cancelled and you cannot produce a confirmation email or screenshot, your dispute becomes much harder. The company can claim they never received a cancellation request, and your bank may side with them without proof.

Solution: screenshot every cancellation screen and email the confirmation to yourself immediately.

Mistake four: assuming free-trial cancellation happens automatically

Many users believe that cancelling during a free trial is automatic and do not follow through with the cancellation steps. When day 8 arrives, the system charges them because the cancellation was never submitted.

Solution: cancel your free trial on day 5 or 6, then log back in on day 7 to confirm no charge appears.

Your legal escalation path if LogMeIn refuses to cancel or refund

If LogMeIn ignores your cancellation request or disputes your refund claim, you have formal complaint channels backed by law.

Step one: file a complaint with the CRTC

The CRTC enforces pre-authorized payment rules across Canada. If LogMeIn failed to provide clear cancellation instructions or charged you without consent, file a complaint at www.crtc.gc.ca under the Telecom Consumer Complaint Process.

Include your cancellation confirmation, screenshots, account details, and a summary of the company's response (or lack thereof). The CRTC can order refunds and penalty payments.

Step two: report to your provincial consumer protection office

Ontario: ServiceOntario Consumer Protection Act Office, www.ontario.ca/consumerrights

British Columbia: Consumer Protection BC, www.consumerprotectionbc.ca

Quebec: Office de la protection du consommateur (OPC), www.opc.gouv.qc.ca

Alberta: Consumer Protection Act Complaints, www.alberta.ca/consumer

File a written complaint with details of your cancellation attempt, LogMeIn's response, and the date of any unauthorized charge. Provide copies of all supporting documents.

Step three: dispute with your bank or credit card company

Initiate a formal chargeback within 60 days of the unauthorized charge. Your bank will investigate and typically reverse the charge if you provide evidence of your cancellation attempt. Tocancel recommends this step in parallel with CRTC and provincial complaints.

Step four: small claims court (if amount justifies)

If LogMeIn owes you more than $500 and refuses to pay, small claims court is an option. Most Canadian provincial courts accept claims up to $15,000 to $35,000 depending on your province. Bring your cancellation confirmation, correspondence with LogMeIn, and evidence of the unauthorized charge. Many cases settle before trial once the company knows you are serious.

Comparison table: cancellation by platform

Cancelling directly through LogMeIn's website or Apple App Store is fastest and least error-prone. If you purchased via a reseller, expect longer processing times and contact that reseller first before reaching out to LogMeIn.

Registered mail cancellation as a final option

If you have attempted to cancel via the website or customer support and LogMeIn continues to charge you, send a formal cancellation notice by registered mail.

How to send cancellation by registered mail

1. Write a letter stating your name, account email, account number, and the date you wish to cancel (make it effective immediately)
2. Include "CANCELLATION REQUEST" in bold at the top of the letter
3. State that you are exercising your right to cancel under the Competition Act and applicable provincial consumer protection law
4. Request confirmation of receipt and cancellation in writing
5. Include copies (not originals) of your cancellation confirmations and proof of previous cancellation attempts
6. Send via Canada Post Registered Mail with Return Receipt (Raccomandata A/R) to LogMeIn, Inc., Attention: Cancellations (check your invoice or online for the correct mailing address)
7. Keep the tracking number and return receipt as proof of delivery

Registered mail creates a legal record that you submitted a cancellation request. If LogMeIn charges you after receiving registered mail cancellation, your dispute becomes significantly stronger because you have proof of delivery.

Why tocancel helps you take control

Cancelling LogMeIn should be simple, but automatic renewal systems, unclear cancellation methods, and multi-platform billing create barriers. You have legal rights under the Competition Act, provincial consumer protection laws, and CRTC regulations, but exercising those rights requires knowing where to start and how to escalate if the company resists.

Tocancel has helped thousands of Canadian consumers cancel unwanted subscriptions like LogMeIn, understand their refund rights, and escalate complaints when companies ignore cancellation requests. By providing clear, platform-specific cancellation steps and explaining the consumer protection laws in your favour, Tocancel empowers you to act with confidence.

You do not have to accept automatic charges or unclear cancellation policies. Start your cancellation today using the method that matches your purchase platform, save your confirmation, and know that Tocancel is here if you need guidance on refunds or escalation.