Cancel Nab Solutions: The Right Way

How to cancel Nab Solutions and stop the weekly c$20.45 charge

Understanding Nab Solutions and why you might want to cancel

Nab Solutions is a Calgary-based subscription service that bills your account C$20.45 every week. The company claims to connect you with third-party lenders and provide credit education modules. However, many Canadian subscribers report enrolling by accident, discovering surprise weekly charges, and hitting roadblocks when they try to stop the billing cycle.

If you have signed up with Nab Solutions and want to cancel, you are not alone in this frustration. Tocancel has guided thousands of Canadian consumers through confusing subscription cancellations and helped them reclaim control of their bank accounts. This guide walks you through your legal rights, the exact cancellation process, and the traps that keep customers trapped in ongoing billing.

Why customers cancel Nab Solutions

Subscribers cite several recurring reasons for wanting out. Some enrolled believing they were applying for a direct loan, only to discover a recurring weekly subscription activated instead. Others find the credit education content does not match what they expected during signup. Many report that the weekly C$20.45 charge appears without clear explanation on their bank or credit card statement.

The most common complaint is simple: the cancellation process itself is deliberately hard to find and understand. You submit a written request, then wait 30 days while charges continue. This delay is a friction point that keeps frustrated customers paying longer than they intended.

Why the 30-day notice period traps you

Nab Solutions enforces a mandatory 30-day written notice period before your subscription stops. During those 30 days, your account continues to be charged every week. The company also states that all sales are final once you have accessed the digital content, meaning you cannot expect a refund for unused weeks after you submit your cancellation notice.

This combination creates a delay trap: you give notice, but the charges do not stop until the clock runs out. Tocancel recommends submitting your cancellation immediately rather than waiting, so the 30-day countdown starts as soon as possible.

Your consumer rights in canada and how they protect you

Canadian consumer protection law gives you concrete legal protections against unfair billing practices, even if the company's terms claim otherwise.

What federal and provincial law says about digital subscriptions

Canada does not have a blanket 14-day cooling-off period for digital purchases the way some countries do. However, you retain powerful legal rights under the Competition Act (federal) and your province's consumer protection legislation. If Nab Solutions charged you without clear, informed consent, misrepresented the subscription terms, or continued billing after you requested cancellation, the law is on your side.

The Competition Act prohibits misleading advertising and unauthorized billing. If the company's signup process was unclear or you reasonably believed you were applying for a loan rather than signing up for a weekly subscription, you have grounds to dispute those charges. Your province's consumer protection act (for example, the Ontario Consumer Protection Act or Alberta Fair Trading Act) also prohibits unfair practices in digital sales.

Your legal position: If Nab Solutions fails to cancel after you submit written notice within the 30-day window, or if the charges continue without your clear consent, you can file a complaint with your provincial consumer protection office and dispute the charges through your bank.

How to escalate when Nab Solutions refuses to cooperate

If the company ignores your cancellation request or keeps billing you after you have submitted written notice, escalate immediately. Contact your bank or credit card issuer and request a stop-payment or dispute the charges as unauthorized. Your financial institution can reverse charges and launch an investigation on your behalf.

You can also file a complaint with the Financial Consumer Agency of Canada (FCAC) if you believe the company charged you without authorization or refused to honor a cancellation request. Document every communication: your cancellation email, the date you submitted written notice, and all charges that occurred after that date. Tocancel recommends keeping copies of everything for your dispute file.

How to cancel Nab Solutions step by step

Cancelling Nab Solutions requires written notice delivered to their Calgary office, with a 30-day waiting period before the subscription stops.

The two methods to submit cancellation

Nab Solutions accepts cancellation requests via two channels. Email is faster and creates an instant digital record; registered mail is slower but provides legal proof of delivery.

1. Email cancellation to [email protected]
   • Write a clear, subject-line email titled "Subscription Cancellation Request"
   • Include your full name, the email address associated with your account, and the date you wish the subscription to end
   • Request a confirmation email in reply
   • Save the confirmation and note the date you sent the request
2. Send a registered letter (raccomandata with receipt) to their Calgary office
   • Write a brief, formal letter stating your name, account email, and cancellation request
   • Include the date you are submitting the notice
   • Request a signed receipt from Canada Post
   • Keep the receipt as proof of delivery

Email is the fastest method and creates an instant timestamped record. Registered mail takes longer but provides legal proof that Nab Solutions received your notice if a dispute arises later.

What to write in your cancellation email

Keep your email short and professional. Use this template as a starting point:

Subject: Subscription Cancellation Request

Dear Nab Solutions,

I am writing to request immediate cancellation of my Nab Solutions subscription effective [DATE, usually today or tomorrow]. My account is registered under the email address [YOUR EMAIL]. Please confirm receipt of this cancellation request and provide the date my subscription will cease.

I understand the 30-day notice period applies. I expect no further charges after [DATE 30 DAYS FROM TODAY].

Regards, [YOUR NAME]

Send this email and wait for a reply. Tocancel advises you to follow up with your bank immediately if you do not receive a confirmation within 48 hours.

What happens during the 30-day waiting period

After you submit your cancellation notice, Nab Solutions continues to charge you for 30 days. This is standard but frustrating. Track the final charge date on your calendar. Your subscription should stop automatically after that date. If charges continue after 30 days, contact your bank immediately and file a dispute.

Do not assume silence means approval. Send a second email if you receive no reply within 5 business days. Tocancel recommends treating this as your proof that you submitted the cancellation request on time.

Pricing and what you pay weekly

Nab Solutions charges you C$20.45 every week, adding up to roughly C$1,063.40 per year.

The weekly billing model is designed to feel smaller than the true annual impact. When you cancel, you avoid roughly C$1,063 per year in charges going forward.

Common mistakes that trap you in ongoing billing

Cancelling a subscription feels simple until you realize the company did not actually stop the charges. Here are the traps that delay your cancellation.

Mistake 1: assuming the company will cancel on its own

Nab Solutions does not offer a self-service cancellation portal on its website. You cannot cancel by logging in; you must submit a written request. Many customers assume a request to customer support leads to cancellation, only to discover weeks later that charges never stopped. Always wait for written confirmation before you consider the cancellation complete.

Mistake 2: missing the 30-day notice requirement

If you contact the company but do not submit a formal written request, Nab Solutions may argue that your cancellation was merely an inquiry, not a legal notice. Email counts, but make the request explicit and timestamped. Do not rely on a phone call or casual message; submit a formal written email or letter.

Mistake 3: forgetting to stop payment at the bank level

Even after you submit cancellation, if the company continues to charge you after 30 days, your bank can stop the pre-authorized debit. Many customers accept one or two extra charges without realizing they can dispute them. Contact your bank the moment you see an unexpected charge after your expected cancellation date, and your institution will reverse it and stop future charges.

Mistake 4: not keeping proof of cancellation

If Nab Solutions later claims you never requested cancellation, you need evidence. Save the confirmation email, the original sent email, or the Canada Post receipt. Tocancel recommends taking a screenshot of your sent folder and the confirmation reply, because digital records can disappear if you change email providers.

What to do after your cancellation takes effect

Once the 30-day period ends and the subscription officially stops, your work is not finished until you verify the charges have truly stopped.

Check your bank statement in week 31

On the date 30 days after you submitted your cancellation, or shortly after, check your bank or credit card statement. You should see no new charge from Nab Solutions. If a charge appears, take a screenshot and contact your bank immediately to dispute it as an unauthorized charge after cancellation.

Monitor for the next 90 days

Companies sometimes reactivate subscriptions accidentally or deliberately. Continue checking your statement for the next three months to ensure Nab Solutions does not re-charge you. If a surprise charge appears, your bank can reverse it as long as you report it within the dispute window (usually 60 days from the charge date, though some banks extend this).

Request a refund for any overcharges

If Nab Solutions continued to charge you after the 30-day notice period, you have a right to request a refund of those overcharges. Contact the company in writing and specify the dates and amounts of the unauthorized charges. If the company refuses, file a complaint with your provincial consumer protection office or the Financial Consumer Agency of Canada. Tocancel has seen many refunds processed once consumers file formal complaints.

Refund policy and what you can expect

Nab Solutions' stated policy is that all sales are final and non-refundable once digital access has been granted.

When you cannot get a refund

If you subscribed, used the service, and then cancelled, the company will likely refuse to refund your past payments. This is standard for digital subscriptions. Your cancellation ends future charges; it does not reverse past weeks you already paid for. Tocancel recommends accepting that past weeks are sunk cost and focusing on stopping charges going forward.

When you can dispute and recover money

You can dispute charges and recover money in these scenarios:

• The company continued to charge you after your 30-day cancellation notice expired
• You did not consent to the subscription or did not understand you were signing up for recurring billing
• The company charged you more than the agreed amount
• You submitted a cancellation request and the company ignored it

In any of these cases, contact your bank and file a dispute. The bank will reverse the disputed charges and ask Nab Solutions for proof that the charges were authorized. If the company cannot provide that proof, the refund stands.

Contact information and where to send your cancellation

Submit your written cancellation notice to Nab Solutions using one of the methods below.

Email cancellation

Send your cancellation email to:

[email protected]

Include your account email, full name, and the date you want the subscription to end. Request a confirmation reply.

Registered mail cancellation

Send a registered letter to:

Nab Solutions
Calgary, Alberta
Canada

Use Canada Post's registered mail service (raccomandata with signed receipt) to prove delivery. Keep the receipt for your records.

If the company does not respond

If Nab Solutions ignores your cancellation request, escalate to these authorities:

• Financial Consumer Agency of Canada (FCAC): File a complaint at fcac-acfc.gc.ca if the company continues to charge you without authorization
• Your provincial consumer protection office: File a complaint for unfair or misleading billing practices
• Your bank or credit card issuer: Request a dispute or stop-payment for pre-authorized debits

These agencies investigate on your behalf and can force the company to refund unauthorized charges.

Summary and next steps

Cancelling Nab Solutions requires a formal written notice submitted to [email protected] or via registered mail. You must wait 30 days for the subscription to stop, during which charges continue. After 30 days, verify the charges have stopped and dispute any overcharges through your bank. If the company refuses to cooperate, escalate to the FCAC or your provincial consumer protection office.

Your legal rights are clear: you cannot be locked into a subscription without your informed consent, and companies must honor cancellation requests. The 30-day notice period is inconvenient but legal. What is not legal is continuing to charge you after that 30 days ends or ignoring your cancellation request entirely.

Tocancel has helped thousands of Canadian consumers cancel subscriptions like Nab Solutions and recover money from unauthorized charges. Follow the email method for speed and proof, monitor your statement, and escalate immediately if charges do not stop. You have the power to end this subscription and reclaim your spending.