Cancel Polycam: The Right Way

How to cancel Polycam and stop recurring 3D scanning charges

Why you might want to cancel Polycam

Polycam is a mobile and web-based 3D scanning platform that lets you capture, edit, and share 3D models directly from your smartphone or LiDAR-equipped device. If you're a designer, architect, hobbyist, or creative professional, Polycam bridges the gap between smartphone convenience and professional-grade 3D output.

You may decide to cancel for several legitimate reasons: your project is complete, you've switched to a different 3D capture tool, or you realise the monthly cost doesn't match your actual usage. Whatever prompted your decision, cancelling promptly stops recurring charges and gives you back control of your subscription spending. This guide will walk you through cancellation step by step, whether you subscribed via the Apple App Store, Google Play Store, or Polycam's official website.

Common reasons to cancel Polycam

Users cancel Polycam when they finish a short-term project, discover they prefer free alternatives, or find that the paid tiers (Plus or Pro) cost more than the occasional 3D scan justifies. Others subscribe during a trial period and forget to cancel before renewal, waking up to unexpected charges. Some professionals migrate to desktop software like Nomad Sculpt or RealityCapture as their workflows grow more complex. No matter your reason, Tocancel is here to empower you to take action immediately.

The financial impact of staying subscribed

If you hold a Polycam Plus or Pro subscription but rarely use it, monthly charges accumulate quickly. Many subscribers lose track of active subscriptions across multiple apps and wake up to renewal notifications they never intended to accept. Cancelling now stops the bleeding-either immediately or at the end of your current billing cycle, depending on Polycam's terms and your subscription source.

Polycam subscription plans and pricing

Understanding what you're paying for helps you decide whether to keep your subscription or cancel.

If you're on the Free plan, you have nothing to cancel-no charges will ever appear on your card. If you pay for Plus or Pro, however, follow the steps in this guide to prevent future billing.

Understanding your consumer rights in canada

Before you cancel, it's important to know your legal standing and what you're entitled to.

Your legal position under canadian consumer protection law

As a Canadian consumer, you are protected by the Competition Act and provincial consumer protection statutes. Under these laws, any company selling digital subscriptions must provide you with a clear, accessible cancellation mechanism. You have the explicit right to cancel your subscription without penalty once your current billing period ends. If Polycam makes cancellation deliberately difficult, unclear, or impossible, they violate these consumer protections, and you can escalate to your provincial consumer protection office or the Competition Bureau.

In practice, this means: Polycam cannot require you to phone a call centre or mail a certified letter simply to cancel. They must offer cancellation through the same platform where you subscribed. If they refuse to honour a cancellation request, you can dispute the charge with your credit card company or payment processor, and you have grounds to file a formal complaint.

Your right to a refund

If Polycam charged you within 14 calendar days of your cancellation request, you may be entitled to a refund for the unused portion of your subscription. Provincial consumer protection acts in Canada (Ontario's Consumer Protection Act, British Columbia's Business Practices and Consumer Protection Act, etc.) protect consumers who cancel within a cooling-off period or receive defective digital services. Check your province's specific rules, but most allow refunds for unused service time if you cancel within 30 days of purchase.

Identifying where you subscribed

Cancelling through the wrong platform will fail, leaving you to face another renewal charge.

The three subscription channels

Your Polycam subscription was created in one of three places. Identifying which one is critical because you must cancel through the exact same channel. Check your most recent receipt or email invoice to confirm.

• Apple App Store: If your receipt says "Apple Inc." or "iTunes," you subscribed through iOS. You must cancel in Apple Settings, not in the Polycam app itself.
• Google Play Store: If your receipt shows "Google Play," you subscribed through Android. You must cancel via Google Play account settings.
• Polycam direct (website): If your receipt shows "Polycam Inc." and was charged to your card directly, you subscribed on their official website and must cancel there.

Open your email and search for "Polycam" or "receipt." The merchant name in the subject line or email body will tell you exactly which channel holds your subscription. This single step saves you hours of wasted effort.

How to cancel Polycam on iOS via apple app store

If Apple charged you for Polycam, you must cancel through Apple's Settings app, not the Polycam app itself.

1. Open the Settings app on your iPhone or iPad.
   • Tap your Apple ID profile photo at the top of the Settings menu.
2. Select "Subscriptions."
   • Scroll down and look for "Polycam" in the active subscriptions list.
3. Tap "Polycam" to open your subscription details.
   • Review the renewal date and your current plan name (Plus or Pro).
4. Tap "Cancel Subscription" (or "Edit" and then "Cancel Subscription").
   • You may see a retention offer. Ignore it and select "Confirm Cancellation."
5. Confirm the cancellation in the popup.
   • Apple will show your final renewal date. Your subscription ends at the end of that billing period-you keep access until then.
6. Take a screenshot of the cancellation confirmation for your records.
   • This proves you cancelled within the Apple system and protects you if you're later charged.

Cancelling through Apple Settings stops your subscription from renewing after your current billing period ends. You retain full access to Polycam until that final date arrives.

How to cancel Polycam on android via google play store

If you subscribed through Google Play, you cancel in your Google Play account settings, not in the Polycam app.

1. Open Google Play Store on your Android phone or tablet.
   • Tap your profile icon in the top right corner.
2. Select "Payments and subscriptions."
   • Choose "Subscriptions."
3. Find and tap "Polycam."
   • Review your current plan and renewal date.
4. Tap "Cancel subscription."
   • Google may ask for a reason. Select any reason that applies to you.
5. Review the final renewal date and tap "Yes, cancel."
   • Your subscription ends at the end of your current billing cycle-access continues until that date.
6. Screenshot the cancellation confirmation.
   • This is your proof that you successfully cancelled through Google Play.

Google Play processes cancellations immediately in their system. Your access to Polycam Plus or Pro ends on your final renewal date shown in the confirmation.

How to cancel Polycam direct subscriptions (website)

If you subscribed directly on Polycam's website using your credit card or PayPal, you cancel within your Polycam account dashboard.

1. Visit the Polycam website (polycam.com) and log into your account.
   • Use the email and password associated with your subscription.
2. Navigate to your account settings or billing section.
   • Look for "Subscription," "Billing," or "Account Management."
3. Review your active subscription plan and renewal date.
   • Confirm the plan name (Plus or Pro) and the card or PayPal account being charged.
4. Click or tap "Cancel Subscription" or "Manage Subscription."
   • You may see a discount offer or downgrade option. Skip these and proceed to full cancellation.
5. Confirm the cancellation request.
   • Polycam should display your final access date and renewal date.
6. Save or screenshot the cancellation confirmation page.
   • Record the confirmation number or final date for your records.

If you cannot find a self-service cancellation option on the Polycam website, send a formal cancellation request via registered mail to their address (see the contact section below). Include your account email, subscription plan, and a clear request to cancel immediately.

What happens after you cancel Polycam

Cancellation is not instant-you need to understand the timeline and what you keep access to.

Your access during the final billing period

When you cancel Polycam, your subscription does not end immediately. Instead, you retain full access to your Plus or Pro plan features until the end of your current billing cycle. If your renewal date is 15 August, and you cancel on 1 August, you keep all paid features until 15 August. On 16 August, your account reverts to the Free tier.

Before that date arrives, export or download any projects you wish to keep. Free accounts have lower export resolution and fewer file format options, so use your remaining Premium access time strategically.

Download your 3D models before losing access

After cancellation, you lose access to advanced export formats (OBJ, GLB, USD) and high-resolution outputs. Download all your 3D models in your preferred formats while your Plus or Pro subscription is still active. Polycam may not retain high-resolution versions of your models once you downgrade to Free.

What you lose immediately

Once your subscription ends, you lose: priority customer support, commercial licensing rights, team collaboration features, and expanded cloud storage. Your scan history and basic account remain, but in read-only or limited form. Free accounts can still view and re-export previous captures, but only in basic formats and lower resolution.

Refunds and billing disputes

If you believe Polycam charged you unfairly or withheld a refund you're entitled to, take action immediately.

When you qualify for a refund

You may be entitled to a refund under Canadian consumer law if: (1) you cancelled within 14 days of your first charge, (2) Polycam made cancellation deliberately obscure or impossible, or (3) the service you paid for was defective or unavailable. Unused portions of your current subscription may also be refundable if you cancel more than halfway through a billing cycle, depending on your provincial law.

How to request a refund

Contact Polycam directly via their website support form or email (if listed in their Terms of Service) and state your case clearly: "I cancelled my subscription on [date] but was charged [amount] for [plan]. Under Canadian consumer protection law, I request a full refund of [amount] for the unused portion of this billing cycle." Include screenshots of your cancellation confirmation and the charge on your statement.

If Polycam refuses, file a dispute with your credit card company or payment processor (Apple, Google, PayPal). Provide them with your cancellation evidence and your refund request. Most processors will reverse the charge within 30-60 days if you can prove you cancelled in good faith.

Escalation to consumer protection authorities

If Polycam ignores your refund request and your payment processor rules against you, contact your provincial consumer protection office or the Competition Bureau of Canada. Tocancel recommends keeping all correspondence (emails, screenshots, cancellation confirmations) for at least one year. These documents are your evidence if a formal complaint becomes necessary.

Common mistakes to avoid when cancelling Polycam

Cancellation seems simple but many subscribers make costly errors that leave them paying for another month or two.

Deleting the app instead of cancelling the subscription

This is the most common trap. Uninstalling Polycam from your phone does nothing to your subscription. Charges will continue until you cancel through Apple, Google, or the Polycam website. Always cancel the subscription first, then delete the app if you wish.

Cancelling in the wrong channel

If you subscribed through Apple but try to cancel on the Polycam website, your cancellation will fail and you'll be billed again. Tocancel strongly advises you to verify your subscription channel (Apple, Google, or direct) before taking any action. Check your email receipts to be absolutely certain.

Missing the final deadline

If you cancel one day before your renewal date, you've already been charged for the next cycle. Some subscription platforms charge at midnight on renewal day, so timing matters. Cancel as early in your billing cycle as possible to avoid accidental double charges.

Not saving your cancellation proof

If a dispute arises later, you need evidence that you cancelled on a specific date. Screenshots of the confirmation page protect you if Polycam claims they never received your cancellation request. Save these images to cloud storage or email them to yourself immediately.

How tocancel helps you stay in control

Cancelling subscriptions should be simple, but companies often make it deliberately hidden or confusing. Tocancel has helped thousands of consumers cancel unwanted services, recover refunds, and understand their rights under Canadian consumer protection law.

Visit Tocancel today to access guides for Polycam and thousands of other services, track your active subscriptions, and receive alerts when renewal dates approach. Tocancel's step-by-step instructions and consumer rights information empower you to cancel on your own terms, without surprises or frustration. Whether you need to cancel Polycam, recover a disputed charge, or escalate a complaint to regulators, Tocancel is your trusted resource.

Contact information for further support

If Polycam refuses to honour your cancellation or ignores your refund request, you have legal recourse.

Polycam's official contact address

According to Polycam's Terms of Service, send formal notices via registered mail to:

Polycam Inc.
San Francisco, CA
United States

Use registered mail (equivalent to Canada Post's Registered Mail service) to ensure proof of delivery. Include: your account email, subscription plan name (Plus or Pro), subscription start date, cancellation request date, and a request for immediate cancellation and refund of any charges made after your cancellation request. Keep a copy for your records.

Canadian consumer protection authorities

If Polycam fails to respond within 14 business days or refuses your cancellation request:

• Competition Bureau of Canada: File a complaint at www.competitionbureau.gc.ca or call 1-800-348-5358. The Bureau investigates unfair or deceptive business practices, including hidden cancellation fees.
• Your provincial consumer protection office: Contact your province's ministry of consumer affairs (Ontario, British Columbia, Alberta, etc.). Each province enforces its own consumer protection act and can force refunds.
• Your credit card company or payment processor: Initiate a chargeback or dispute through Apple, Google, or your bank. Provide your cancellation proof and correspondence with Polycam.

Summary checklist before you cancel

You now have everything you need to cancel Polycam with confidence. Tocancel has walked you through each platform, explained your consumer rights, and shown you how to recover refunds if necessary. Take action today to stop recurring charges and reclaim your subscription spending. Tocancel empowers you to cancel subscriptions the right way-with clarity, proof, and legal protection. Your financial control starts now.