Cancel Prequel: Step-by-Step Guide

How to cancel Prequel and stop unwanted charges in canada

Understanding Prequel and why cancellation matters

Prequel is a mobile photo and video editing application that provides filters, effects and professional-grade editing tools to enhance your creative content. The app is available on iOS through the App Store, Android via Google Play and through a web-based interface, so you can edit across multiple devices. While Prequel offers a free tier with basic features, many advanced tools are locked behind Prequel Gold, a paid subscription tier.

You might be considering cancellation for several reasons: unexpected charges appearing on your credit card statement, a trial period that renewed automatically without clear warning, or simply discovering that the subscription no longer fits your creative needs or budget. Whatever prompted your decision, Tocancel is here to guide you through the exact steps to stop charges and regain control of your account. The good news is that cancelling is straightforward once you know where to look.

How prequel's subscription model catches people off guard

Prequel's free-to-premium model is common in mobile apps, but the transition can feel sudden when features you once accessed for free suddenly require payment. The app also offers multiple subscription tiers with different price points and billing cycles (weekly, monthly, annual), which means many users cannot quite remember which plan they enrolled in or when it renews. This confusion drives many Tocancel readers to seek help with cancellation.

Common reasons canadians cancel Prequel

Users frequently cancel because they stopped using the app regularly, found alternative editing software, or felt the subscription cost no longer reflected their actual usage. Others cancel after realizing that simply deleting the app from your phone does not stop billing, leading to surprise charges weeks or months later. The lesson is clear: act immediately once you decide Prequel is not right for you.

Your consumer rights in canada

When you subscribe to Prequel in Canada, federal and provincial consumer protection laws give you specific rights, especially if the company misled you about subscription terms or made cancellation deliberately difficult.

Consumer protection act and your legal position

Canada's Consumer Protection Act requires that all subscription terms, including cancellation procedures, renewal dates and exact charges, be disclosed clearly and prominently before you complete payment. If Prequel buried these details in small print or made the cancellation process unreasonably hard to find, you have grounds to dispute charges or request a full refund. Your legal position is strong here: the burden is on Prequel to prove it disclosed everything fairly. Many Canadian provinces including Ontario, British Columbia and Quebec have equally strong or stricter rules, so your province's rules may offer you additional protection.

When to contact your provincial consumer authority

If Prequel refuses to refund you or continues charging after you request cancellation, escalate your complaint to your provincial consumer protection office. For example, Ontario consumers contact Service Ontario, while British Columbia residents reach out to the Consumer Protection Branch. These agencies investigate unfair billing practices and can pressure the company to reimburse you. Tocancel strongly advises documenting all communication with Prequel before escalating, including dates, screenshots, confirmation numbers and copies of any responses you receive. This documentation becomes your evidence if the dispute reaches a formal investigation.

How to cancel Prequel on iOS, android and the web

Your cancellation method depends on which device or platform you used to start your subscription, because Prequel subscriptions do not always sync across iOS, Android and web accounts.

Cancelling Prequel on iOS through the app store

1. Open the App Store application on your iPhone or iPad.
   • Do not open Prequel itself; you must use the App Store app.
2. Tap your account icon in the top right corner of the screen.
   • This is usually your profile picture or your initials inside a circle.
3. Select Subscriptions from the menu that appears.
   • This shows all active subscriptions linked to your Apple ID.
4. Find Prequel in your list of active subscriptions and tap it.
   • Scroll down if you have multiple subscriptions.
5. Tap Cancel Subscription or Edit Subscription.
   • If you see "Edit Subscription," tap it and then select "Cancel Subscription."
6. Confirm cancellation by tapping Confirm or Yes, Cancel.
   • Keep a screenshot of the cancellation confirmation for your records.

Timeline: Your subscription remains active until the current billing cycle ends. You will not be charged on your next renewal date. Take a screenshot immediately to prove cancellation.

Cancelling Prequel on android through google play

1. Open the Google Play Store app on your Android device.
   • Do not open Prequel itself; the App Store app is where subscriptions are managed.
2. Tap your profile icon in the top right corner.
   • This icon is usually in the search bar area or top navigation.
3. Select Payments and Subscriptions or Manage Subscriptions.
   • You may see "Manage Subscriptions" as the primary option.
4. Find Prequel in your active subscriptions list and tap it.
   • Swipe left or scroll if you have multiple subscriptions.
5. Tap Cancel Subscription.
   • You may see a prompt asking why you are cancelling; this is optional to answer.
6. Confirm the cancellation by tapping Yes, Cancel Subscription or OK.
   • Save a screenshot of the confirmation screen immediately.

Timeline: Your subscription remains active until the end of your current billing period. You will not be charged again after that date. Save your confirmation immediately.

Cancelling Prequel through the web portal

1. Visit the Prequel website and log in using your email and password.
   • If you do not have a web login, you may need to create one using the email linked to your app account.
2. Navigate to Account Settings or Billing in your profile menu.
   • This is usually in a dropdown menu under your profile picture or name.
3. Locate Active Subscriptions or Manage Plans.
   • You should see a list of all current subscriptions on this page.
4. Click Cancel next to your Prequel Gold subscription.
   • Do not click "Pause Subscription" if you want to stop charges completely.
5. Confirm cancellation by clicking Yes, Cancel or following the on-screen prompts.
   • Take a screenshot of the final confirmation page.

Timeline: Web-based cancellations typically take effect at the end of your current billing period. Keep your confirmation email or screenshot as proof of cancellation.

Prequel pricing and subscription tiers

Understanding what you have been paying for helps you decide whether cancellation is right for you.

Prices in the table are approximate and may vary based on promotions or regional pricing adjustments. Many users are surprised to discover they are on a weekly renewal cycle rather than monthly, which accelerates charges. If you have been billed more frequently than you expected, this may explain why.

What happens after you cancel Prequel

Knowing what to expect after cancellation prevents confusion and helps you catch any billing errors.

Immediate effects of cancellation

When you cancel, Prequel marks your account as "cancelled at end of billing period." You retain full access to Prequel Gold features until your current billing cycle ends. For example, if you cancel on the 10th of a month and you are billed on the 20th, you keep access until the 20th. After that date, your account reverts to the free tier and you lose access to premium filters, advanced editing tools and the ability to remove watermarks.

Verifying that charges have stopped

Monitor your credit card or bank statement for 4 to 6 weeks after your billing cycle ends. You should see no new charges from Prequel after the cancellation takes effect. If a charge appears after your cancellation date, contact Prequel support immediately and reference your cancellation confirmation. Tocancel recommends keeping your cancellation screenshot in a folder labelled "Subscriptions" on your phone or computer so you can find it quickly if needed.

Getting your data back

Before your free tier access expires, download or export any photos, videos or presets you created in Prequel. The company does not guarantee how long free-tier data persists, so act quickly to preserve your work. Check Prequel's settings menu for an export or backup option.

Requesting a refund if you were charged unfairly

If you cancelled within the free trial period or believe you were charged without consent, you have a right to request a refund.

When you qualify for a refund

You qualify for a refund if any of the following apply: you cancelled within a free trial period and were still charged, Prequel continued billing after you cancelled, charges appeared on your statement without your authorization, or the company failed to disclose cancellation terms clearly before your first charge. Under Canada's Consumer Protection Act, companies cannot charge you without explicit informed consent, and "informed" means you understood the terms before payment.

How to request a refund from Prequel

1. Gather your evidence: screenshots of your cancellation confirmation, your bank or credit card statement showing the disputed charges, and any emails from Prequel about your subscription.
   • Include the date, amount and reason for each charge you dispute.
2. Visit the Prequel support page or email address (usually [email protected] or a similar address).
   • If you cannot find a support email, check the app's settings menu or the website footer.
3. Write a clear, factual refund request that includes all your evidence.
   • Example: "I cancelled my subscription on [date] but was charged on [date]. Please refund $14.99 and confirm cancellation."
4. Send your request and wait 7 to 10 business days for a response.
   • Keep a copy of your email for your records.
5. If Prequel denies your refund or does not respond, escalate to your provincial consumer authority.
   • Tocancel recommends filing a complaint with Service Ontario, the BC Consumer Protection Branch or your equivalent provincial office.

Your legal position: Under Canadian consumer law, you have the right to a refund if the company breached its obligation to disclose terms fairly or charged you without consent. The burden is on Prequel to prove you agreed to the charge knowingly.

Disputing charges through your bank or credit card company

If Prequel ignores your refund request, contact your bank or credit card company and initiate a chargeback or dispute. Explain that the charge was unauthorized or that you cancelled before the charge occurred. Provide your cancellation screenshot and any emails from Prequel. Your financial institution will investigate and, in many cases, reverse the charge on your behalf. This process typically takes 2 to 4 weeks.

Common mistakes people make when cancelling Prequel

It is frustrating to cancel only to find you are still being charged. Here are the traps to avoid.

Deleting the app instead of cancelling the subscription

This is the number one mistake: removing Prequel from your phone does not cancel your subscription or stop charges. The app data is separate from your subscription account, which lives on Prequel's servers. You must explicitly cancel through the App Store, Google Play or the web portal. Deleting the app is like throwing away a magazine subscription; the publisher still has your payment method and will keep billing you. Always cancel through the official platform first, then delete the app if you wish.

Cancelling during a free trial and still being charged

Free trials are designed to convert into paid subscriptions automatically unless you cancel before the trial ends. If you received a trial offer (often 3 or 7 days free), your cancellation must happen before that period expires, not after your first charge. Mark your calendar for the trial end date and cancel at least 1 day before. If you missed the deadline and were charged, contact Prequel support and request a refund as a one-time courtesy because you cancelled immediately.

Not keeping a copy of your cancellation confirmation

The moment you complete cancellation, take a screenshot of the confirmation screen. This screenshot is your proof that you cancelled on a specific date. Without it, if a dispute arises, you have no evidence and the company can claim you never cancelled. Store this screenshot in a cloud backup or email it to yourself so you can access it months later if needed.

Cancelling one device but not others

If you subscribed to Prequel on both iOS and Android, or through both the app and the web, you have separate subscription accounts. Cancelling on iOS does not cancel your Android subscription. Check all devices and platforms where you might have a Prequel account and cancel each one individually. Tocancel recommends creating a list of all subscriptions across all your devices so nothing gets missed.

Ignoring post-cancellation charges

If a charge appears 2 weeks or 2 months after you cancelled, address it immediately. Do not assume it is a mistake that will sort itself out. Contact Prequel support with your cancellation confirmation and ask for an explanation. If they refuse to refund, escalate to your provincial consumer protection office. The longer you wait, the harder it becomes to prove the timeline and your good faith cancellation attempt.

Should you keep Prequel or cancel

Before you cancel, consider whether the subscription actually serves your creative needs.

If you fall into the "keep" column, consider switching to an annual plan because the yearly rate often saves you 30 to 40 percent compared to weekly billing. If you fall into the "cancel" column, proceed with the steps outlined above. Trust your budget and your usage patterns, not marketing promises.

Cancellation address and official contact information

If you cannot cancel through the app or web portal, you can contact Prequel directly or file a formal complaint with your provincial consumer authority.

Prequel support contact

Visit the Prequel app or website and look for a "Help" or "Support" menu. You can typically submit a cancellation request through an in-app form or email the support team at [email protected] (or the email address listed in the app). Include your full name, email address, account details and a clear statement that you want to cancel your subscription immediately. Request written confirmation of cancellation.

Formal complaint channels in canada

If Prequel ignores your cancellation request or continues charging after you cancel, file a formal complaint with your provincial consumer protection office:

• Ontario: Service Ontario, Consumer Protection Branch (ontario.ca/consumerprotection)
• British Columbia: Consumer Protection Branch, Fair Trading Act (gov.bc.ca/consumerprotection)
• Quebec: Office of the Protecteur du consommateur (protecteurduconsommateur.qc.ca)
• Alberta: Fair Trading Act Administration (aum.ab.ca/fair-trading)
• Other provinces: Search "[Your Province] Consumer Protection Act complaint" online or contact your provincial government's consumer affairs office

File your complaint within 1 to 2 years of the disputed charge (most provinces allow 2 years; check your province's limitation period). Include copies of your subscription confirmation, cancellation proof, credit card statements showing charges, and any emails with Prequel.

Your next step: cancel with confidence

Cancelling Prequel is straightforward once you know the exact platform where your subscription lives. Whether you are cancelling because you switched to another editor, your budget shifted or you simply stopped using the app, your decision is valid and your rights are protected under Canadian consumer law. Tocancel has helped thousands of consumers cancel unwanted subscriptions and recover refunds, and the same protections that worked for them work for you.

Start now by choosing your device (iOS, Android or web) from the steps above. Take a screenshot of your cancellation confirmation the moment it appears. Monitor your credit card for any charges after your cancellation date takes effect, and if a charge does appear, escalate it to your provincial consumer authority using the contact information in this guide. Tocancel is committed to empowering you to reclaim control of your subscriptions and your budget, and you can do this today.