Cancel Tryinnerly: Step-by-Step Guide

How to cancel Tryinnerly and stop recurring charges in canada

Why you might want to cancel Tryinnerly

Tryinnerly is a mobile and web-based cognitive assessment platform that charges a one-time fee of $1.30 CAD for an initial IQ test, then offers a monthly subscription at $52.00 CAD for ongoing access to premium features. You can access the service through their website, the Apple App Store (iOS), or Google Play (Android).

Many Canadian users sign up expecting a simple one-time assessment but discover the monthly subscription renews automatically without clear warning. Others find the recurring charge catches them off guard, or they realize the value no longer matches their needs. Whatever your reason for wanting to cancel, Tocancel is here to walk you through the process so you take back control of your billing immediately.

Common reasons people cancel Tryinnerly

Subscribers typically cancel because unexpected monthly charges appear after their initial purchase, the subscription value doesn't align with what they need, or they've completed their cognitive assessment and see no ongoing benefit. Some users switch to competing services with better pricing or more relevant features. Others simply prefer to avoid automatic renewals altogether. The bottom line: stopping unwanted charges now prevents another billing cycle from hitting your account.

When you should cancel right now

Cancel immediately if you notice charges you don't recognize, if Tryinnerly renewed without your explicit consent, or if you never activated a subscription yet see recurring billings. Under Canadian consumer protection law, you may qualify for a full refund if you cancel within 14 days of your first subscription charge, so act fast and request your money back at the same time. Beyond 14 days, cancellation still stops future charges and prevents waste.

Your consumer rights in canada before you cancel

Canadian consumer protection law gives you concrete legal protection when dealing with digital subscriptions and recurring billing.

What the law requires Tryinnerly to do

The Competition Act and provincial consumer protection regulations require Tryinnerly to disclose recurring billing terms clearly before you authorize any charge. The company must obtain your explicit, informed consent for the subscription, provide a straightforward cancellation method, and process your cancellation request within a reasonable timeframe. If Tryinnerly charged your account without clear disclosure or without your affirmative agreement to auto-renew, you have grounds to dispute the charge and request a refund. Your legal position is strong: the burden is on Tryinnerly to prove you knowingly agreed to the subscription terms.

Your chargeback and dispute rights

If Tryinnerly refuses to refund you, you can dispute the charge directly with your bank or credit card company. Contact your financial institution and explain that you did not authorize the recurring subscription or that Tryinnerly failed to provide clear disclosure. Your bank will investigate and may reverse the charge within 30 to 90 days. You can also file a complaint with your provincial consumer protection authority or the Competition Bureau if the company engages in deceptive billing practices. Tocancel recommends documenting everything: screenshot your account, save all emails, and note the dates of unauthorized charges.

Tryinnerly pricing and subscription breakdown

Below is a clear breakdown of what Tryinnerly charges in Canadian dollars so you know exactly what you're paying for and what you'll stop paying once you cancel.

Most cancellations happen because users don't realize they've agreed to the $52.00 monthly renewal after the initial $1.30 charge. By the time they spot the recurring billing, two or three months of charges may have already appeared on their bank statement. This is why reaching out to Tocancel for guidance on cancellation and refunds is so important.

How to cancel Tryinnerly step by step

Tryinnerly does not list a postal address for cancellations, so you will cancel by email or through their web contact form. Follow these steps to end your subscription immediately.

Cancel via email (fastest method)

Sending a direct email to support gives you a written record of your cancellation request, which is legally important if you later need to dispute a charge or file a complaint.

1. Locate your Tryinnerly account email address and the email address you used to register with the service.
   • Log into your Tryinnerly account and check your registered email in the account settings or profile section.
   • Keep this information in front of you when you draft your cancellation email.
2. Compose a clear cancellation email to [email protected].
   • Write a straightforward subject line: "Subscription cancellation request - [Your name]"
   • Include your full name, registered email address, and account username (if applicable).
   • State: "I request immediate cancellation of my Tryinnerly subscription effective today. Please confirm cancellation in writing and confirm no further charges will occur."
   • If you're owed a refund, add: "I am cancelling within 14 days of my first subscription charge and request a full refund of all recurring subscription fees."
3. Send the email and wait for confirmation.
   • Tryinnerly should respond within 1 to 2 business days confirming your cancellation.
   • Save this confirmation email for your records.
   • If you don't receive confirmation within 3 business days, send a follow-up email or use their contact form.
4. Check your bank account to confirm no further charges appear.
   • After 5 to 10 business days, verify that your next monthly charge does not post.
   • If a charge appears after your cancellation request, contact your bank immediately to dispute it.

Cancel via their web contact form

If you prefer not to email, Tryinnerly's website contact form provides another documented channel for your request.

1. Visit the Tryinnerly website and locate the contact or support page.
   • Look for a "Contact Us," "Help," or "Support" link, typically found in the website footer or main navigation.
2. Complete the contact form with the following information:
   • Full name and registered email address
   • Subject or reason: "Subscription cancellation"
   • Message: "I request immediate cancellation of my Tryinnerly subscription. Please cancel my account and confirm that no further charges will occur. If I am within 14 days of my first subscription charge, please process a refund."
3. Submit the form and note the date and time.
   • The company should send you a confirmation email within 1 to 2 business days.
4. Follow up by email if you don't receive confirmation within 3 business days.
   • Send your cancellation request directly to [email protected] as backup.

Cancel through your app account settings (if available)

Some subscription apps allow you to cancel directly within the app. Check your Tryinnerly app first before relying solely on email.

1. Open the Tryinnerly app on your iPhone or Android device.
   • Log in with your account credentials if you're not already signed in.
2. Navigate to your account settings or subscription settings.
   • Look for "Account," "Settings," "Subscription," or "Billing" options in the app menu (usually three horizontal lines or a gear icon).
3. Select the option to manage or cancel your subscription.
   • If this option exists, tap it and follow the prompts to confirm cancellation.
   • A confirmation message should appear; take a screenshot for your records.
4. If no in-app cancellation option exists, proceed to email cancellation immediately.
   • Many apps don't allow in-app cancellation, so don't assume it's available.

How to request a refund after you cancel

Cancellation stops future charges, but a refund recovers money you've already paid. You have specific legal windows for refunds in Canada.

Refund eligibility within 14 days

Canadian consumer protection law gives you the right to cancel most digital subscription contracts within 14 days of your first charge and receive a full refund of any subscription fees. The clock starts from the date your subscription first renewed (not from the date you opened your account). If you cancel within this window, you are entitled to a refund; Tryinnerly must process it within 30 days of your cancellation request.

How to request your refund

Include your refund request in the same cancellation email you send to Tryinnerly. State clearly: "I am cancelling within 14 days of my first subscription charge and request a full refund of all subscription fees charged to my account." Include the date your subscription began and the total amount you were charged. If Tryinnerly denies your refund or ignores your request, you can escalate to your bank or provincial consumer protection authority.

What to do if Tryinnerly refuses to refund

If the company denies your refund without valid reason, you have leverage. Contact your bank or credit card company and file a chargeback dispute, stating that you cancelled within the legal refund period or that the subscription was unauthorized. Your bank will investigate at no cost to you. You can also lodge a formal complaint with your provincial consumer protection agency or the Competition Bureau if Tryinnerly refuses to honour consumer rights. Tocancel recommends keeping all email correspondence and screenshots as evidence.

Common mistakes to avoid when cancelling Tryinnerly

Cancelling can feel stressful, especially if you feel you've been wrongly charged. Here are the pitfalls Tocancel sees most often so you don't repeat them.

Mistake one: deleting the app instead of cancelling the subscription

Simply removing the Tryinnerly app from your phone does not cancel your subscription. The charges continue silently in the background because your subscription remains active in Tryinnerly's billing system. You must formally cancel through email or contact form to stop the recurring charges. Always confirm cancellation in writing before deleting the app.

Mistake two: assuming the company received your cancellation

Never assume silence means consent. If you don't receive a confirmation email from Tryinnerly within 2 to 3 business days, send a follow-up message or call your bank to dispute the next charge. Companies sometimes miss or ignore cancellation requests, so documentation is your shield. Keep records of every communication attempt.

Mistake three: missing the 14-day refund window

The 14-day refund window is strict. Once you're beyond 14 days from your first subscription charge, you lose the automatic right to a full refund. Act quickly and cancel as soon as you decide you no longer want the service. If you're close to the deadline, cancel immediately and request a refund in the same message.

Mistake four: not requesting a refund separately from cancellation

Some users assume cancellation automatically includes a refund. It doesn't. You must explicitly request a refund in writing and reference the 14-day consumer protection period. Make your refund request clear and separate from the cancellation request so there's no confusion about what you're asking for.

What happens after you cancel Tryinnerly

Cancellation doesn't happen instantly, and understanding the timeline helps you stay calm and take action if needed.

Immediate (within 24 hours)

You should receive a confirmation email from Tryinnerly acknowledging your cancellation request. If you don't see it, check your spam or junk folder. This email is your proof that you acted, so save it permanently.

Within 5 to 10 business days

Your subscription access may be restricted, and your next scheduled monthly charge should not post to your bank account. Log into your Tryinnerly account or the app to confirm you can no longer access premium features. This signals the cancellation has taken effect in their system.

Within 30 days (refund window)

If you requested a refund, Tryinnerly must process it by this deadline. Check your bank account or credit card statement to confirm the refund has been posted. Refunds typically appear as a credit within 5 to 10 business days after Tryinnerly initiates them. If you don't see the refund by day 30, contact your bank or Tocancel for next steps.

After cancellation: protect yourself going forward

Once you've cancelled, take steps to prevent this situation from happening again. Review your bank and credit card statements monthly to catch unauthorized charges early. Before signing up for any future subscriptions, read the terms carefully and note the auto-renewal date. Consider using a separate credit card for trial subscriptions so you can track them easily. If you spot recurring charges from Tryinnerly after your cancellation, dispute them immediately with your bank.

Comparison: cancel vs. keep your Tryinnerly subscription

Use this table to weigh the financial and practical impact of cancelling versus keeping your subscription active.

Contacting Tryinnerly for cancellation and support

Use these official contact methods to submit your cancellation request and track your request in writing.

Email support: [email protected]

Web contact form: Visit the Tryinnerly website and look for "Contact Us," "Help," or "Support" in the footer or main menu.

Mailing address: No physical mailing address is publicly listed for Tryinnerly. Email is your primary documented channel for cancellation.

Phone support: Tryinnerly does not appear to offer phone support. Email or the web contact form are your official options.

Take control of your subscription today

You have the right to cancel any subscription that no longer serves you, and Canadian consumer protection law is on your side. Whether you were surprised by unexpected charges, no longer use Tryinnerly's cognitive assessments, or simply prefer to avoid automatic renewals, cancellation is straightforward when you know your rights and follow clear steps.

Act now by sending your cancellation email to [email protected], request a refund if you're within 14 days, and save every confirmation for your records. If Tryinnerly refuses to honour your request or process a refund, your bank and provincial consumer protection authority stand ready to escalate on your behalf. Tocancel has helped thousands of Canadian consumers cancel unwanted subscriptions and recover unauthorized charges, and we're here to guide you through every step of the process. Visit Tocancel (tocancel.com) for additional resources, complaint templates, and chargeback instructions tailored to your province.