Cancel Vidyard: The Right Way

How to cancel Vidyard and reclaim control of your video platform subscription

What Vidyard is and when cancellation makes sense

Vidyard is a cloud-based video platform designed for sales, marketing and customer-facing teams who need to record, host, share and analyze personalized video content. The service combines screen and webcam recording with video hosting, engagement tracking and detailed analytics so you can see how prospects and customers interact with your videos.

The platform operates on a freemium model. You can use the free tier for basic functionality, or upgrade to Starter, Team, Business or Enterprise plans that unlock advanced analytics, higher-quality video hosting, team collaboration features and deeper personalization options. Canadian users have rated Vidyard 4.5 out of 5 stars overall.

You might decide to cancel Vidyard if video no longer plays a central role in your sales or marketing strategy, your team has downsized, you have found a platform that fits your workflow better, or budget pressures require you to trim subscription costs. Whatever your reason, understanding what happens to your videos, your account data and your money after cancellation will help you move forward with confidence. Tocancel can help you navigate this process by breaking down your legal rights and your cancellation options step by step.

Signs you are ready to cancel

You are likely ready to cancel if you have not logged into Vidyard in several months, your team has shifted away from video-based engagement, you have migrated your content to a competitor's platform, or your current plan no longer matches your actual usage. The key is to make this decision based on your genuine needs rather than inertia. Once you decide to cancel, the next step is to understand your consumer rights under Canadian law, because these rights protect you regardless of what Vidyard's terms of service state.

How your cancellation method depends on where you signed up

Vidyard operates as a subscription service with multiple payment pathways: direct billing through Vidyard's website, payment via Apple App Store, or payment via Google Play. Your cancellation method and your timeline for regaining access depend entirely on which payment method you used when you signed up. Each pathway has different rules around notice periods, feature access after cancellation and refund eligibility. Before you initiate cancellation, identify your billing method by logging into your Vidyard account or checking your credit card or bank statement. This clarity will help you follow the correct cancellation steps and avoid delays.

Your consumer rights under canadian law

Canadian consumer protection laws give you statutory rights that supersede many subscription contract terms, and these protections vary by province.

Federal and provincial protections that apply to you

The federal Competition Act and provincial consumer protection statutes-including Ontario's Consumer Protection Act, Quebec's Consumer Protection Act and British Columbia's Business Practices and Consumer Protection Act-guarantee you the right to cancel within a statutory cooling-off period, typically 14 days from your initial purchase, regardless of what Vidyard's published terms state. This protection applies to distance purchases (online subscriptions) across most Canadian provinces.

Your legal position is clear: if Vidyard billed you without transparent disclosure of cancellation terms, charged you for services you did not receive, or made misleading claims about what you could cancel or refund, you have grounds to dispute the charge. You can escalate the matter through your provincial consumer protection office or the federal Competition Bureau if Vidyard refuses to honour your rights.

Tocancel strongly recommends that you save copies of all billing emails, screenshots of your account settings, records of any customer support conversations, and proof that you submitted a cancellation request. These documents become critical evidence if you need to escalate a dispute with your bank, your credit card company or a provincial regulator. Keep them for at least one year after cancellation.

What to do if Vidyard refuses to cancel or denies your refund

If Vidyard does not honour your cancellation request or denies a refund you believe you are entitled to under provincial law, file a formal complaint with your province's consumer protection authority. In Ontario, contact the Ministry of Government and Consumer Services; in Quebec, reach out to the Office de la protection du consommateur; in British Columbia, contact Consumer Protection BC. These agencies have the power to investigate your complaint and, in many cases, compel Vidyard to issue refunds or honour your cancellation.

Document the date you submitted your cancellation request, the method you used to submit it (email, in-app form, phone call), the names of any support staff you spoke with, and the response you received (or lack thereof). This timeline becomes your proof that you acted in good faith and gives regulators the evidence they need to support your case.

How to cancel Vidyard step by step

Your cancellation process depends on whether you pay Vidyard directly, through Apple App Store or through Google Play.

Cancel if you signed up directly on vidyard's website

1. Log into your Vidyard account using your email address and password.
2. Navigate to your account settings by clicking the profile icon or menu in the top right corner of the dashboard.
3. Select "Billing" or "Subscription" from the account menu.
4. Locate your current plan and look for a "Cancel subscription" or "Downgrade" button.
   • If you see "Downgrade," click it and select the free plan; this will terminate your paid access.
   • If you see "Cancel subscription," click it and confirm the cancellation when prompted.
5. Vidyard will ask you to confirm your cancellation and may offer a discount to stay. Review the offer, but proceed with cancellation if you are certain.
6. Once you confirm, you will receive a cancellation confirmation email. Save this email as proof of your cancellation request.
7. Your paid features will remain active until the end of your current billing cycle. After that date, your account will revert to the free plan.

If you do not see a cancellation button in your account settings, contact Vidyard support directly at [email protected] and request written confirmation of your cancellation. Tocancel advises that you submit this request via email so you have a documented record of your request and Vidyard's response.

Cancel if you signed up through apple app store

1. Open the Apple App Store app on your iPhone, iPad or Mac device.
2. Tap or click your profile icon in the bottom right corner (on mobile) or top right corner (on Mac).
3. Select "Subscriptions."
4. Find Vidyard in your active subscriptions list and tap or click it.
5. Select "Cancel Subscription" and confirm your cancellation.
   • Apple will show you the date your subscription will end.
   • You will receive a cancellation confirmation email from Apple.
6. Save this confirmation email as proof of your cancellation request.

Your Vidyard paid features will remain accessible until the end of your current billing cycle. Apple processes refunds for cancellations submitted within 14 days of the original purchase; if you are outside this window, you are not automatically entitled to a refund, but you can request one through Apple Support if you believe Vidyard failed to deliver the service you paid for.

Cancel if you signed up through google play

1. Open the Google Play app on your Android device or visit play.google.com on your web browser.
2. Tap or click your profile icon in the top right corner.
3. Select "Manage subscriptions."
4. Find Vidyard in your active subscriptions and tap or click it.
5. Select "Cancel subscription" and confirm your choice.
   • Google will display the date your subscription will end.
   • You will receive a cancellation confirmation email from Google.
6. Save this email as documentation of your cancellation.

Your Vidyard paid features will continue to work until the end of your current billing cycle. Google Play allows refunds for cancellations submitted within 48 hours of the original purchase; if you are outside this window, request a refund through Google Play Support if you believe you received defective or undisclosed service.

What happens to your videos and data after cancellation

Understanding what Vidyard does with your videos and account data after you cancel will help you avoid losing important content.

Video hosting and access post-cancellation

When your subscription ends, your videos remain in your Vidyard account, but your access to advanced features will be restricted. On the free plan, you can still download your videos, view view counts and access basic analytics, but you will lose access to custom branding, advanced engagement tracking, personalization features and team collaboration tools. Download any videos you need to archive before your billing date arrives, because Vidyard may eventually delete videos from inactive free accounts after a set period of inactivity (typically 12 months).

If you have embedded Vidyard videos on your website or shared them with clients, those embed links will continue to work on the free plan unless the video itself is deleted. However, you will lose the ability to track who watched the video or how long they watched. Plan ahead: if tracking is mission-critical for your business, export your analytics data before cancellation.

Refunds and billing after cancellation

Vidyard will stop charging you after your current billing cycle ends. If you cancel mid-cycle, you are not entitled to a pro-rata refund unless you fall within your province's cooling-off period (typically 14 days from purchase) or Vidyard's own refund policy explicitly permits one. Check your Vidyard account or your most recent billing email for the refund policy that applied when you signed up.

If you believe you deserve a refund-because you cancelled within 14 days, because Vidyard did not deliver promised features, or because you were charged without clear consent-request the refund in writing to [email protected] and keep a copy of your request. If Vidyard declines, you can dispute the charge through your credit card company or bank using the chargeback process. Your bank will contact Vidyard and ask for proof that you received the service you paid for. Tocancel recommends this escalation step if Vidyard ignores your refund request within 10 business days.

Pricing and subscription tiers at a glance

Understanding Vidyard's pricing structure will help you assess whether cancellation is the right choice or whether downgrading to a lower tier might better suit your needs.

If cost is your primary concern, consider downgrading to the free plan instead of cancelling entirely. This preserves your video library and account history while eliminating monthly charges. Tocancel advises that you review the feature list above and confirm that you are not paying for capabilities you actively need before finalizing your cancellation.

Common mistakes to avoid when cancelling Vidyard

Cancelling a subscription can feel stressful, especially if you have shared videos with clients or built your account over time. Here are the pitfalls that catch most people off guard.

Mistake one: cancelling without downloading your videos first

Once your paid plan expires and your account reverts to the free tier, your ability to download, edit or move your videos may become severely limited. Vidyard may also delete videos from inactive free accounts after 12 months, meaning you could lose access to years of content. Before you submit a cancellation request, log into your account and download any videos you want to keep. Export your analytics data as well, because you will lose access to detailed engagement reports after cancellation.

Mistake two: assuming an immediate cancellation when you cancel mid-cycle

When you cancel a Vidyard subscription, your paid features typically remain active until the end of your current billing cycle. If you signed up on the 15th and cancel on the 20th, you will keep access until the end of that billing period-but you will still be charged for the full month. There is no pro-rata refund unless you explicitly request one within 14 days of your initial purchase or your province's consumer law requires it. Confirm your exact cancellation date with Vidyard support to avoid confusion.

Mistake three: not keeping proof of your cancellation request

If you cancel through the Vidyard website and receive a confirmation email, save that email. If you cancel through Apple App Store or Google Play, save the confirmation emails from those platforms as well. Many billing disputes arise because customers cannot prove they submitted a cancellation request. These emails become essential evidence if you need to dispute a charge or escalate a complaint to your provincial consumer protection authority. Create a folder on your computer or in your email client dedicated to subscription cancellation records and keep these documents for at least one year.

Mistake four: cancelling without checking your contract terms first

Vidyard's terms of service may specify a notice period (for example, 30 days before your next billing date) or other conditions for cancellation. While Canadian consumer law overrides unfair terms, it is still worth reviewing what Vidyard's policy says so you know exactly what to expect. Check your account settings or your original sign-up confirmation email for a link to Vidyard's terms.

After cancellation: what to expect and what to do next

Cancelling your subscription is only the beginning; managing the aftermath will help you avoid surprises and protect your data.

Monitor your bank account and credit card for charges

After your cancellation is complete, watch your bank or credit card statements for the next two billing cycles to confirm that Vidyard has stopped charging you. In rare cases, billing systems experience delays or errors. If you see a charge after your cancellation date has passed, contact your bank or credit card company immediately and report the charge as unauthorized. Provide your bank with your cancellation confirmation email as evidence. Your bank can dispute the charge on your behalf and recover your money.

Export your data if you have not already done so

Before your free-tier account becomes inactive, download all remaining videos, export your contact lists (if Vidyard captured prospect or customer information), and save any custom reports or analytics summaries you created. Some of this data may be useful for your next video platform or for your records. Tocancel advises that you complete this step within 30 days of cancellation, because Vidyard may deprioritize data recovery requests for cancelled accounts.

Identify your next video platform

If you are cancelling Vidyard because you found a better-suited platform, start migrating your content and your team's workflows as soon as your cancellation is confirmed. If you are cancelling to cut costs, revisit this decision in six months when your budget situation may have changed. Many Vidyard users find that the free plan meets their ongoing needs, so downgrading instead of cancelling might be worth reconsidering.

Comparison: Vidyard versus leading alternatives

If you are unsure whether cancellation is the right move, comparing Vidyard to similar platforms may help clarify your decision.

Review this comparison and ask yourself whether your cancellation is final or whether you might benefit from downgrading to Vidyard's free plan while you test a competitor. Switching platforms is disruptive, so make this decision deliberately rather than impulsively.

Your cancellation checklist

Use this checklist to ensure you complete every step of the cancellation process correctly and protect yourself from future charges.

• Identify which payment method you used (direct billing, Apple App Store or Google Play).
• Log into your Vidyard account and navigate to your billing or subscription settings.
• Download and save all videos you need to archive.
• Export your analytics data and any custom reports.
• Submit your cancellation request through the appropriate platform (Vidyard website, Apple App Store or Google Play).
• Take a screenshot of your cancellation confirmation or save the confirmation email.
• Confirm the exact date your paid access will end.
• Wait for the end of your billing cycle and verify that no further charges appear on your bank or credit card statement.
• If Vidyard continues to charge you after your cancellation date, contact your bank or credit card company to dispute the charge.
• Keep all cancellation documentation for at least one year in case you need to file a complaint with a provincial consumer protection authority.

Escalation: filing a complaint if Vidyard refuses to cancel

If Vidyard ignores your cancellation request or refuses to process it after you have followed the steps above, you have the right to file a formal complaint with your provincial consumer protection regulator.

Where to file your complaint by province

Ontario: Contact the Ministry of Government and Consumer Services at 1-800-889-9768 or visit ontario.ca/consumersprotection. File a complaint online or by phone. Include your cancellation request email, your confirmation emails from Vidyard or payment platforms, and any correspondence between you and Vidyard support.

Quebec: Contact the Office de la protection du consommateur (OPC) at 1-800-265-0220 or visit opc.gouv.qc.ca. Submit a complaint in French or English. Provide all billing records and proof of your cancellation attempts.

British Columbia: Contact Consumer Protection BC at 1-888-564-9963 or visit consumerprotectionbc.ca. File a complaint online or by phone. Include documentation of your cancellation request and all communications with Vidyard.

Alberta, Manitoba, Saskatchewan and other provinces: Search "[your province] fair trading office" or "[your province] consumer protection" online to find your local consumer regulator. Most provinces have a dedicated office that investigates subscription disputes. File your complaint and provide all relevant documentation.

Your provincial regulator can investigate Vidyard's billing practices, compel the company to honour your cancellation request and, in some cases, order a refund. This process typically takes 4 to 8 weeks, so file your complaint as soon as Vidyard refuses to respond to your cancellation request.

Why tocancel exists and how we help you cancel with confidence

Subscription services are designed to be easy to join and difficult to leave. Hidden cancellation buttons, complicated processes and vague refund policies often leave consumers frustrated and out of pocket. Tocancel has helped thousands of Canadian consumers navigate cancellation step by step, understand their consumer rights and escalate disputes when companies refuse to honour those rights.

When you use Tocancel, you gain access to clear, plain-language guides for cancelling the services you no longer want. Our resources walk you through every cancellation method, explain your legal protections under provincial consumer law, and show you exactly where to escalate if a company refuses to cancel your subscription or denies a refund you are entitled to.

Vidyard cancellation is straightforward if you know the steps, but many consumers miss critical details-like downloading their videos before the free plan limits their access, or keeping proof of their cancellation request for future disputes. Tocancel ensures you avoid these pitfalls and protect your data and your money throughout the process.

Whether you are cancelling because Vidyard no longer fits your workflow, because you found a better platform or simply because your budget demands it, you have the right to cancel without penalty (provided you fall within your province's cooling-off period or Vidyard's own refund policy). Tocancel empowers you to exercise that right with confidence. We have helped thousands of consumers across Canada reclaim control of their subscriptions, and we are here to help you do the same.

Summary and next steps

Cancelling Vidyard is a straightforward process once you understand your options and your rights. Your cancellation method depends on where you signed up: directly on Vidyard's website, through Apple App Store or through Google Play. Each method has slightly different steps, but all require you to navigate to your account settings, locate your subscription and confirm the cancellation. Your paid features will remain active until the end of your current billing cycle, after which you will have access to the free plan.

Under Canadian consumer protection law, you have the right to cancel within 14 days of your original purchase and receive a full refund. If Vidyard denies this right or refuses to honour your cancellation request, you can escalate your complaint to your provincial consumer protection authority, which has the power to investigate and compel Vidyard to refund your money.

Before you cancel, download your videos, export your analytics data and keep proof of your cancellation request. Monitor your bank or credit card statement for two billing cycles after cancellation to confirm that Vidyard has stopped charging you. If unauthorized charges appear, dispute them through your bank or credit card company.

Your decision to cancel is your own, and you have every right to make it. Tocancel is here to guide you through the process with clarity and confidence. If you encounter resistance from Vidyard or need help understanding your consumer rights, return to this guide or file a complaint with your provincial consumer protection authority using the contact information provided above.

Vidyard cancellation address and support contacts:

Email: [email protected]
Website: vidyard.com
For billing disputes: escalate through your bank, credit card company or provincial consumer protection authority as outlined above.

Tocancel has guided thousands of Canadian consumers through subscription cancellations, and we are committed to helping you protect your rights and your money every step of the way. Take action today and reclaim control of your subscriptions.