Cancel Ag1: Step-by-Step Guide

How to cancel your Ag1 subscription and get your money back in canada

Why you might want to cancel Ag1

Ag1 (formerly known as Athletic Greens) is a powdered nutritional supplement that combines vitamins, minerals, superfoods, probiotics and adaptogens into a daily drink. The brand positions itself as an all-in-one wellness product designed to support digestion, energy and overall health. You can purchase Ag1 as a single order or enrol in an auto-renewing subscription through their website or mobile app.

Many Canadians initially sign up for Ag1 through promotional pricing or money-back guarantees. However, subscription fatigue, budget shifts, taste changes or health considerations often prompt cancellation. At Tocancel, we recognise that ending a supplement subscription should be straightforward and hassle-free. Unfortunately, Ag1 does not make its cancellation process transparent, which is why we have created this guide to walk you through every option available. Your right to cancel without penalty is protected under Canada's consumer protection laws, and Tocancel is here to ensure you exercise that right with confidence.

Common reasons to cancel Ag1

Your reasons for cancelling are personal and valid. You might discover the product does not deliver the energy boost you expected, or you may have found a more affordable supplement alternative. Perhaps the monthly charge no longer fits your budget, or you have decided nutritional supplements do not align with your wellness routine anymore. Whatever your reason, you have the right to cancel your subscription without penalty or justification.

Should you cancel before giving it a full trial

Before you cancel, consider whether you have given Ag1 a genuine trial period. Nutritional supplements work differently across different bodies, and you may notice benefits after 30 to 60 days of consistent daily use. However, if you have been subscribed for several months and have not seen results, or if the cost outweighs the value you perceive, cancellation is the right decision. Document your experience before and after cancellation so you can make an informed choice about re-subscribing in the future.

Your cancellation methods for Ag1 in canada

Ag1 offers multiple ways to cancel your subscription, depending on how you enrolled and which platform you use. The key is to act quickly once you have made your decision, because your next billing date may be closer than you think. Tocancel recommends reviewing your most recent order confirmation to identify which cancellation method applies to your account.

Cancel through the Ag1 website

Cancelling directly through the Ag1 website is the fastest and most documented method. You will need to access your online account, navigate to your subscription settings, and confirm your cancellation. This method generates an immediate confirmation email, which serves as your proof of cancellation.

1. Visit the Ag1 website and sign in to your account using your registered email and password.
2. Navigate to "My Account" or "Subscriptions" in the account menu.
3. Locate your active Ag1 subscription and select "Manage Subscription" or "Cancel Subscription."
4. Review any cancellation survey or retention offer Ag1 may present.
5. Confirm your cancellation request and select "Yes, cancel my subscription."
6. Save or screenshot the confirmation page and the confirmation email you receive within minutes.

Cancel via email contact

If you prefer written documentation of your cancellation request, you can contact Ag1 directly by email. This method creates a paper trail and gives you a dated record of your request. Email cancellation may take 3 to 5 business days to process, so send your message at least one week before your next billing date.

1. Compose an email to Ag1's customer support address (located on their website under "Contact Us").
2. Include your full name, email address, and account phone number.
3. Write a clear statement: "I wish to cancel my Ag1 subscription effective immediately."
4. Request written confirmation of your cancellation.
5. Send the email and save a copy for your records.
6. Watch for a reply within 3 to 5 business days confirming the cancellation.

Cancel through the apple app store or google play

If you enrolled in Ag1 through the Apple App Store or Google Play Store, you will need to manage your subscription through that platform rather than the Ag1 website. Cancellations made through app stores take effect at the end of your current billing cycle.

1. For Apple App Store: Open the App Store app, tap your profile icon, select "Subscriptions," find Ag1, and tap "Cancel Subscription."
2. For Google Play: Open Google Play, tap your profile icon, select "Manage subscriptions," find Ag1, tap "Cancel," and confirm.
3. Take a screenshot of the cancellation confirmation screen.
4. The cancellation will stop future charges at the end of your current billing period.

Understanding Ag1 pricing and subscription costs in canada

Before you cancel, you should understand exactly what you are paying for and whether a price reduction or pause option might better suit your needs. Tocancel has summarised Ag1's typical Canadian pricing structure below.

If you enrolled in an annual pre-pay plan, cancelling before the year is complete may limit your refund eligibility. Tocancel recommends confirming your plan type before submitting your cancellation request, because Ag1 treats monthly and annual cancellations differently.

Your consumer rights and refund eligibility in canada

Cancelling a subscription is a consumer right protected by Canadian law, and you should understand exactly what protections apply to your situation.

Consumer protection and your legal position

Under the Competition Act and provincial consumer protection laws across Canada, you have the right to cancel a subscription contract within a reasonable timeframe and without penalty. In most provinces, a "cooling-off period" of 14 days applies to distance sales (purchases made online or by phone). Your legal position is straightforward: once you cancel, you should not be charged again, and any charges made after your cancellation request are unauthorised.

If Ag1 charges your card after you have submitted a cancellation request, you have the right to dispute that charge with your bank as an unauthorised transaction. The Competition Act is enforced by the Competition Bureau, and provincial consumer protection offices also monitor unfair business practices. Tocancel recommends keeping all cancellation confirmations as evidence if a dispute arises.

Refund eligibility and timeline

Refund eligibility depends on when you cancel relative to your billing date and which plan you enrolled in. Monthly subscribers who cancel before their next billing date are not owed a refund, because no charge has yet been made. However, if you cancel after being charged and are within the 14-day cooling-off period, you may be entitled to a full refund of that charge under consumer protection legislation.

If you enrolled in an annual prepaid plan and cancel before the year ends, Ag1 may apply a partial refund based on the number of days remaining. Some companies also deduct a restocking or administrative fee. Tocancel advises requesting the company's specific refund policy in writing before accepting any offer, because refund terms vary by province and plan type.

Common mistakes to avoid when cancelling Ag1

Cancelling a subscription feels straightforward until something goes wrong, and then you are left chasing refunds and dealing with unwanted charges. The mistakes below are avoidable if you follow these steps carefully.

Mistake 1: cancelling through the wrong channel

If you enrolled via the Apple App Store but attempt to cancel through the Ag1 website, your cancellation request may not process correctly. App Store and Google Play subscriptions live on those platforms, not on Ag1's servers. Cancelling in the wrong place creates confusion and may result in charges continuing. Always confirm which platform holds your subscription before submitting a cancellation request.

Mistake 2: not saving your confirmation

An email confirmation or screenshot of a cancellation confirmation page is your proof that you took action. Without this documentation, you have no evidence if a charge appears on your statement weeks later. Tocancel strongly recommends taking a screenshot immediately after cancelling and saving the confirmation email. If a dispute arises, send these documents to your bank and to Ag1's customer support.

Mistake 3: cancelling too close to your billing date

If your billing date is in two days and you cancel online, the system may process your charge before it processes your cancellation. Email cancellations take 3 to 5 business days, which may be too slow if your billing date is imminent. Check your order confirmation for your billing date and cancel at least one week in advance to ensure the cancellation takes effect before the next charge.

Mistake 4: assuming cancellation means refund

Cancelling your subscription stops future charges, but it does not automatically generate a refund for charges already made (unless you are within the 14-day cooling-off period). If you have already been charged this month, that charge stands unless you qualify for a refund under consumer protection law. Request a refund separately and in writing if you believe you are entitled to one.

What happens after you cancel Ag1

Once your cancellation is confirmed, several things occur in sequence, and you should monitor each step to ensure the process completes smoothly.

Immediate effects of cancellation

Your Ag1 account will be marked as cancelled, and no further shipments will be scheduled. If you have an active order in preparation, Ag1 may still ship it, depending on whether it has entered the fulfillment process. Contact customer support if you wish to cancel an order that has not yet shipped. Tocancel recommends checking your account status 24 hours after cancelling to confirm the "Cancelled" status appears next to your subscription.

Billing and payment verification

Review your credit card or bank statement 5 to 7 business days after cancelling to confirm no additional charges appear. If Ag1 charges you after you have submitted a cancellation request, contact your bank immediately and request a chargeback (a reversal of the unauthorised charge). Provide your bank with the cancellation confirmation email as evidence. Most banks will reverse the charge within 7 to 10 business days once you file a dispute.

Account access and re-subscription

Your Ag1 account will remain accessible even after cancellation. You can log in and review your order history or re-subscribe if you decide to use the product again in the future. Ag1 may also email you promotional offers designed to win you back; you can ignore these or mark them as spam if you prefer not to receive them.

Avoiding unwanted charges after cancellation

One of the most frustrating experiences is discovering that a company has continued charging you after you cancelled. The steps below help prevent this situation.

Monitor your statements closely

Check your credit card or bank account every 10 to 14 days for the first three billing cycles after cancellation. Look for any charge from Ag1 or from the payment processor Ag1 uses. If you see a charge, contact your bank immediately with your cancellation confirmation email. Banks can reverse charges within 90 days of the transaction, so speed matters.

Request a final confirmation email

When you cancel, reply to the confirmation email you receive and request a second email stating the exact date your subscription ends. This gives you a specific date to reference if a dispute arises. Tocancel has found that companies are less likely to dispute refunds when you can cite a specific confirmation email with a date and time stamp.

Consider a payment method change

If you are concerned about future unwanted charges, contact your bank and request that Ag1's payment authorization be revoked from your card. This prevents the company from reactivating a dormant subscription or charging you without permission. You can always authorise the payment again if you decide to re-subscribe.

Contacting Ag1 and escalation options in canada

If Ag1 refuses to honour your cancellation or continues to charge you after you have cancelled, you have formal escalation options. Tocancel recommends exhausting direct communication first, then escalating to regulatory authorities if necessary.

Direct contact methods

Ag1's customer support is accessible through their website under "Contact Us." You can reach them by email, phone, or online chat during their published business hours. When you contact them, reference your cancellation request date, your confirmation email, and any charges you believe are unauthorised. Request a written response within 5 business days. Keep copies of all correspondence.

Escalating disputes to regulators

If Ag1 ignores your cancellation or refund request, you can file a complaint with the Competition Bureau (Federal) or your provincial consumer protection office. In Ontario, this is the Ministry of Public and Business Enterprise Services; in British Columbia, it is the Consumer Protection BC office. Provide the regulator with copies of your cancellation confirmation, all correspondence with Ag1, and any unauthorised charges. Tocancel advises that regulatory complaints often prompt companies to resolve issues quickly.

Chargebacks and bank disputes

Your bank is your fastest recourse if Ag1 charges you after cancellation. Contact your bank's dispute department, provide your cancellation confirmation email, and request a chargeback. Most banks will reverse the charge and investigate the claim within 10 to 30 days. This process protects you and creates an official record of the dispute.

Comparing Ag1 to alternative supplements in canada

Before you cancel, you may want to consider whether a different supplement product better meets your needs or budget. The table below compares Ag1 to three popular Canadian alternatives.

Ag1 is more expensive than many competitors, though its formulation does include a broader range of adaptogens and probiotics. If cost is your primary concern, you may find a more affordable alternative. If you are considering switching, cancel Ag1 first, then enrol in a new product so you can trial it without dual charges.

Quick checklist for cancelling Ag1

Use this checklist to ensure you have completed every step correctly and have documentation to support your cancellation.

• Identify which platform holds your subscription (Ag1 website, Apple App Store, or Google Play).
• Note your next billing date from your most recent order confirmation.
• Submit your cancellation request at least one week before your next billing date.
• Take a screenshot or save the cancellation confirmation page.
• Save the confirmation email Ag1 sends you.
• Check your bank or credit card statement 5 to 7 days after cancellation to confirm no new charge appears.
• If a charge appears after cancellation, contact your bank and dispute it within 60 days.
• If Ag1 refuses to honour your cancellation, file a complaint with the Competition Bureau or your provincial regulator.

Summary and next steps with tocancel

Cancelling your Ag1 subscription is your right as a consumer, and you should never feel pressured to keep paying for a product you no longer want. The cancellation methods outlined above are straightforward when you follow them carefully and document every step.

Ag1 makes cancellation less obvious than it should be, but once you access your account or contact their support team, the process moves quickly. The key is to act before your next billing date, save your confirmation, and monitor your statement afterward. If unwanted charges appear, your bank and Canada's consumer protection laws protect you.

Tocancel has helped thousands of consumers cancel subscriptions successfully and reclaim control of their recurring payments. Whether your reason for cancelling is budget-related, product dissatisfaction, or a simple change in priorities, you deserve a frictionless exit. Use this guide, follow the steps in sequence, and keep your confirmation emails. If you encounter resistance from Ag1, escalate to the Competition Bureau or your provincial consumer protection office without hesitation.

Your subscription should serve your needs, not trap you. Cancel with confidence, and Tocancel will be here if you need guidance navigating any disputes that arise.