Cancel Care/Of: The Right Way to Claim Your Refund

How to cancel Care/Of and recover your money in canada

Why Care/Of shut down and what that means for your subscription

Care/Of was a personalized vitamin subscription service that sent you custom-packed daily vitamin packets tailored to your health goals. The company ceased all operations on June 17, 2024, and automatically cancelled every active subscription on that date. If you paid for a subscription or made a purchase before the shutdown, you have cancellation and refund rights under Canadian consumer protection law-regardless of whether the company is still operating.

When a subscription service shuts down, many consumers assume they have lost their money. This is not accurate. Canadian law protects you even when a company goes out of business. At Tocancel, we help you understand those rights and take action to recover funds you are entitled to.

What happened to active Care/Of subscribers

When Care/Of ceased operations in June 2024, the company automatically terminated all active subscriptions. You did not need to manually cancel your account-the shutdown itself cancelled your subscription. However, if you had a prepaid monthly or annual plan, or if you made purchases through Apple App Store or Google Play, your refund eligibility depends on the platform and when you made your purchase.

Your legal position is straightforward: if you paid for a service or product that was not fully delivered to you, you have the right to a refund under Canadian consumer protection law.

Should you pursue a refund from Care/Of

Yes. You should absolutely pursue a refund if you paid for Care/Of and did not receive the full value you contracted for. Canadian consumer protection statutes give you explicit refund rights when a merchant fails to deliver goods or services as promised. If you paid for a month or year of vitamins and the company shut down before delivering all boxes, you have strong legal grounds to recover that money.

Tocancel recommends acting quickly: contact the platform you used (Apple, Google, or your credit card issuer) first, as these channels often process refunds faster than pursuing the defunct company directly.

Your consumer rights under canadian law

Canada's consumer protection framework protects you in subscription disputes and service shutdowns.

Statutory refund rights across canada

The Competition Act and provincial consumer protection legislation (Ontario's Consumer Protection Act, British Columbia's Business Practices and Consumer Protection Act, and equivalent laws in every province) give you the right to:

• Receive goods or services as advertised and within a reasonable timeframe
• Cancel a subscription if the company breaches its obligations or fails to deliver
• Obtain a full or partial refund for undelivered or unperformed services
• File a formal complaint with your provincial consumer protection authority if the merchant refuses your legitimate refund claim

Because Care/Of ceased operations, any prepaid services or subscriptions you purchased but did not fully receive are protected. You are not required to accept a loss simply because the company shut down.

Refund protections via payment platforms

If you paid through Apple App Store, Google Play, or a credit card, those payment platforms have their own dispute processes that often exceed the merchant's refund policy. Apple and Google allow refund requests for subscriptions and in-app purchases even after the standard cancellation window has closed, provided you have a legitimate reason (such as non-delivery due to business closure).

Credit card issuers also offer "chargeback" protection under the Payment Card Industry standards-you can dispute a transaction with your bank if the merchant failed to deliver services you paid for. Tocancel advises starting with the payment platform first, as this route typically moves faster than contacting Care/Of directly.

How to cancel Care/Of and request a refund

Your cancellation and refund process depends on where you purchased your subscription and whether you need to initiate the request yourself.

If your subscription was automatically cancelled

Care/Of automatically cancelled all active subscriptions when the company shut down on June 17, 2024. This means you do not need to submit a manual cancellation request. However, you do need to pursue a refund for any prepaid balance or undelivered boxes.

1. Check your email for a notification from Care/Of or your payment platform confirming the cancellation and refund process.
2. If you do not see a refund credited to your account within 14 days of the shutdown date, proceed to step 3.
3. Contact your payment provider (see the platform-specific steps below) to request a refund or dispute the charge.

Requesting a refund through apple app store (iOS)

If you subscribed via an Apple device, use Apple's subscription management system to request a refund:

1. Open the App Store app on your iPhone, iPad, or Mac.
2. Tap or click your profile icon in the top right corner.
3. Select "Subscriptions" from the menu.
4. Find Care/Of in the list and tap it.
5. Tap "Report an Issue" or "Contact Support."
6. Select "I would like to request a refund" and explain that Care/Of ceased operations and you did not receive your full subscription value.
   • Mention the specific months or weeks you paid for but did not receive boxes.
   • Include the date Care/Of announced its shutdown (June 17, 2024).
7. Submit your request; Apple typically responds within 5 to 10 business days.

Apple's refund process is usually faster and more consumer-friendly than contacting Care/Of directly. If Apple denies your request, you can escalate to Apple Support by calling the Apple customer service line for your region.

Requesting a refund through google play (Android)

If you subscribed via an Android device, use Google Play's dispute process:

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon in the top right.
3. Select "Payments and subscriptions" and then "Subscriptions."
4. Find Care/Of and tap it.
5. Tap "Cancel subscription" (if not already cancelled) or "Manage" to access support options.
6. Select "Contact Google Play Support" and choose "Request a refund."
7. Explain that Care/Of shut down and you did not receive your full prepaid subscription.
   • Provide the date range of charges you are disputing.
   • Mention that the company ceased operations on June 17, 2024.
8. Google typically processes refund decisions within 5 to 10 business days.

Google Play's dispute team is accustomed to handling refund requests for defunct services and may approve your claim more readily than direct contact with Care/Of.

Disputing the charge with your credit card or bank

If you paid Care/Of directly with a credit card or debit card, you can file a chargeback dispute with your card issuer:

1. Contact your bank or credit card company's customer service line (check the back of your card for the number).
2. Request to open a "chargeback dispute" or "fraud investigation" for your Care/Of charge(s).
3. Provide the following information:
   • The merchant name (Care/Of) and transaction date(s).
   • The amount(s) charged to your card.
   • A clear explanation that Care/Of ceased operations on June 17, 2024, and did not deliver all prepaid services.
   • Any confirmation email from Care/Of or your payment platform acknowledging the shutdown.
4. Your bank will typically initiate an investigation and credit your account provisionally within 7 to 14 days.
5. The full resolution usually takes 30 to 90 days; Care/Of (or its liquidators) has the right to respond to your dispute.

Chargebacks are a strong consumer protection tool, especially for undelivered services due to business closure. Your bank takes these disputes seriously.

Timeline and what to expect after you cancel

Handling the aftermath of a subscription service shutdown can be frustrating, but understanding the timeline helps you stay on track.

Refund timelines by payment method

What happens after your refund is approved

Once your refund is approved, the timeline for the funds reaching your account depends on your payment method. Credit card refunds appear as credits on your next billing statement (typically 1 to 3 billing cycles). Debit card refunds appear in your bank account within 5 to 10 business days. Apple and Google refunds return to your original payment method on a similar timeline.

Keep records of every refund request you submit, including confirmation numbers, dates, and the names of support representatives you speak with. This documentation is essential if you need to escalate your claim to your provincial consumer protection authority.

Common mistakes to avoid when pursuing your refund

We understand the frustration of dealing with a defunct service and the refund process. Many consumers inadvertently delay their own refunds by making these avoidable errors.

Mistake 1: waiting too long to request a refund

The longer you wait after a service shutdown, the harder it becomes to prove you are entitled to a refund. Payment platforms have time limits on refund requests (typically 60 to 180 days depending on the platform). File your refund request within 30 days of discovering the service failed to deliver your full subscription.

Mistake 2: contacting Care/Of directly instead of your payment platform

Because Care/Of is no longer operating, direct contact with the company is unlikely to yield a response. Tocancel strongly advises contacting Apple, Google, your bank, or your credit card company instead. These payment platforms have dedicated teams to handle merchant disputes and non-delivery claims, and they move much faster than trying to reach a defunct business.

Mistake 3: accepting a partial refund without proof of non-delivery

If Care/Of (or a successor) offers you a partial refund but you believe you are owed more, do not accept it without verifying exactly which boxes you received and which you paid for. Cross-reference your payment records with any delivery confirmations from Care/Of or your shipping carrier. If you paid for 12 boxes and received only 8, you are entitled to a refund for 4 boxes plus any applicable tax.

Mistake 4: filing duplicate claims across multiple platforms

Do not submit refund requests to Apple, Google, your credit card company, and your provincial consumer authority all at once for the same charge. This creates confusion and can actually delay your refund. File one claim with your primary payment platform first. If that platform denies your claim or does not respond within 14 days, then escalate to your bank or provincial authority.

Mistake 5: not documenting your claim in writing

Always follow up verbal refund requests with written confirmation via email. When you contact Apple, Google, or your bank by phone, ask for a ticket or case number and request a follow-up email summarizing your claim. Written documentation is essential if you need to escalate to a provincial consumer protection office later.

Escalating your complaint if the payment platform refuses

If Apple, Google, or your bank denies your refund request, you have the right to file a formal complaint with your provincial consumer protection authority.

Provincial consumer protection authorities in canada

How to file with your provincial authority

When you file a formal complaint, include the following:

• Your full name, address, and contact phone number.
• The merchant name (Care/Of), any company registration number, and the website (if available).
• The date(s) you made your payment and the amount(s) charged.
• A detailed timeline of your interactions: when you tried to cancel, what the company promised, and how it failed to deliver.
• Copies of all email confirmations, payment receipts, shipping confirmations, and refund request confirmation numbers from your payment platform.
• A statement of the refund amount you are claiming and why you believe you are entitled to it under consumer protection law.

Provincial consumer authorities typically investigate within 30 to 60 days and have the power to compel merchants to refund consumers or face regulatory penalties. Filing with your provincial authority is free and often more effective than pursuing the company directly.

Refund and chargeback protection checklist

Use this checklist to ensure you have taken all necessary steps to recover your money from Care/Of.

• [ ] Verify the exact amount you paid to Care/Of and the date(s) of your charges.
• [ ] Confirm which Care/Of boxes you received and which you did not (check your shipping history or email confirmations).
• [ ] Calculate your refund claim: multiply the number of undelivered boxes by the monthly subscription rate, and include any taxes you paid.
• [ ] Identify the payment platform you used: Apple App Store, Google Play, credit card, debit card, or PayPal.
• [ ] File a refund request with your payment platform within 30 days of discovering the non-delivery.
• [ ] Record the case or ticket number, the date you filed, and the name of any support representative you spoke with.
• [ ] Follow up in writing via email to confirm your claim details and request a written response within 14 days.
• [ ] Wait for your payment platform's decision (typically 5 to 10 business days for Apple and Google; 7 to 14 days for banks).
• [ ] If denied or no response after 14 days, file a complaint with your provincial consumer protection authority.
• [ ] If you used a credit card, consider filing a chargeback dispute directly with your card issuer as a backup.

Key takeaways and next steps

Care/Of's shutdown does not eliminate your consumer rights. Canadian law protects you even when a subscription service ceases operations. You are entitled to a refund for any prepaid services or goods you did not receive. The fastest path to your money is through the payment platform you used-Apple, Google, your bank, or your credit card company-not through Care/Of directly.

Act within 30 days of discovering the non-delivery. Document every step of your claim. If your payment platform denies your request, escalate to your provincial consumer protection authority without hesitation. Thousands of Canadians have successfully recovered funds from defunct subscription services by following these steps, and Tocancel has helped thousands of consumers cancel problematic subscriptions and assert their rights.

Visit Tocancel today to explore guides for other subscription services, learn more about your consumer rights, and track your cancellation and refund claims. Tocancel is your trusted resource for navigating subscription disputes across Canada, and we are here to empower you to recover what you are owed.