Cancel Eaglemoss: Step-by-Step Guide

How to cancel your Eaglemoss subscription and get a refund in canada

What is Eaglemoss and why canadians cancel

Eaglemoss is a collectibles publisher that specializes in die-cast models, figurines, and monthly subscription boxes tied to popular sci-fi franchises like Star Trek, The Expanse, and Battlestar Galactica. The company operates across multiple platforms: the Apple App Store, Google Play, and its own website. This means you may have subscribed through different channels depending on where you first made your purchase, and each channel has its own cancellation process.

Canadian subscribers typically cancel Eaglemoss for three core reasons: shipments arrive irregularly or stop arriving altogether, monthly charges accumulate faster than anticipated, or your collecting interests shift away from the subscription theme. Whatever your reason for cancelling, Tocancel is here to walk you through the exact steps to cancel where you subscribed, request a refund if you qualify, and understand your consumer rights under Canadian law.

When you should consider cancelling

You might want to cancel if your monthly charges are piling up without shipments arriving, if you have lost interest in the collection theme, or if you are facing unexpected financial pressure. Since Eaglemoss subscriptions renew automatically, the sooner you act, the sooner you stop paying. Delays cost you money with each billing cycle.

How Eaglemoss operates across platforms

Eaglemoss sells through three distinct channels: Apple's ecosystem (iPhone and iPad), Google Play (Android devices), and direct web purchases through their own website. Each platform has different cancellation procedures, refund eligibility rules, and processing timelines. This guide covers all three so you can cancel exactly where you subscribed, no matter which route you took.

Your consumer rights in canada

Canadian consumer protection law gives you clear rights when it comes to subscriptions, and you need to know exactly what you are entitled to claim.

Federal and provincial protections for subscription cancellation

Under the Competition Act and provincial consumer protection statutes-including Ontario's Consumer Protection Act, British Columbia's Business Practices and Consumer Protection Act, and Alberta's Fair Trading Act-you have the legal right to cancel a subscription without penalty within a reasonable timeframe, typically 14 days from purchase for digital goods. Your legal position is strong: the law assumes you should have an easy exit from recurring charges.

If Eaglemoss fails to deliver products within a promised timeframe or misrepresents shipment schedules, you can file a complaint with your provincial consumer protection authority or the federal Competition Bureau. Keep all order confirmations, shipping tracking numbers, and correspondence with the company. These records are your evidence if you need to escalate.

What to do if Eaglemoss refuses to cancel

If the company ignores your cancellation request or disputes a refund you believe you are owed, escalate to your provincial consumer protection office. In Ontario, contact the Consumer Protection Act complaint line; in British Columbia, reach the Office of the Consumer Protection BC; in Alberta, contact the Fair Trading Act Complaint Unit. These agencies have the power to investigate and compel refunds. Document everything you send and keep records of dates, times, and names of any representatives you speak with.

How to cancel Eaglemoss on each platform

Your cancellation route depends entirely on where you subscribed, so follow only the section that matches your purchase method.

Cancel Eaglemoss on apple app store

If you subscribed through an Apple device, you cancel through Apple's subscription manager, not through Eaglemoss directly.

1. Open Settings on your iPhone, iPad, or Mac.
   • On iPhone or iPad: tap your name at the top of Settings, then select Media and Purchases, then tap Subscriptions.
   • On Mac: open System Preferences, click your Apple ID, then select Subscriptions.
2. Find Eaglemoss in your active subscriptions list.
3. Tap or click the Eaglemoss subscription.
4. Select Cancel Subscription (or End Free Trial if applicable).
5. Confirm your cancellation when prompted.
6. Check your email for an Apple receipt confirming the cancellation.

Apple processes cancellations immediately, but your access to the Eaglemoss app may continue until your current billing period ends. You will not be charged on the next renewal date. Tocancel advises you to take a screenshot of the cancellation confirmation for your records.

Cancel Eaglemoss on google play

If you subscribed through an Android device or the Google Play Store, follow this process to cancel directly through Google.

1. Open Google Play on your Android device or visit play.google.com from a web browser.
2. Tap or click your profile icon in the top right corner.
3. Select Payments and Subscriptions, then Subscriptions.
4. Find and tap or click Eaglemoss.
5. Select Cancel Subscription.
6. Choose your reason for cancellation from the list provided (optional but helpful).
7. Confirm the cancellation by tapping or clicking Cancel Subscription again.

Google processes the cancellation immediately, and you will receive a confirmation email within minutes. Your access typically continues until the end of your current billing period, after which you will not be charged again. Keep the confirmation email as proof of your cancellation request.

Cancel Eaglemoss on their website

If you subscribed directly through Eaglemoss's website, you must contact them through their website or customer service to cancel.

1. Log into your Eaglemoss account on their website.
2. Navigate to Account Settings or Subscription Management (look for these in your profile menu).
3. Select your active subscription.
4. Click or tap Cancel Subscription.
5. Follow any prompts to confirm your cancellation.
6. If you cannot find a self-service cancellation option, locate their customer service contact information on the website.
7. Send an email to their support team requesting cancellation. Include your account number, email address, and the subscription name.
8. Request written confirmation of your cancellation.

Direct website cancellations can take 3 to 5 business days to process. If you do not receive a cancellation confirmation within one week, Tocancel recommends sending a follow-up email and copying it to their support email. Keep all correspondence for your records.

Understanding Eaglemoss pricing and billing

Eaglemoss subscription costs vary depending on the collection and your location within Canada, but understanding the pricing structure helps you make an informed cancellation decision.

Your billing date and renewal date determine when your cancellation takes effect. If you cancel mid-cycle, most platforms allow you to keep access until the end of the current billing period, then stop charging you. Tocancel recommends cancelling as soon as you decide you no longer want the subscription to avoid unexpected charges.

Refunds and what you are entitled to claim

Your refund eligibility depends on when you cancel, which platform you used, and whether you received your shipments as promised.

Refund eligibility within 14 days

Canadian consumer protection law typically entitles you to a refund within 14 days of purchase for digital or subscription services you did not receive or that were misrepresented. If you cancel your Eaglemoss subscription within 14 days of your first charge, you have a strong legal claim to a full refund. Document your original purchase date and send a written request for a refund within this window.

Refunds after 14 days

After 14 days, your refund eligibility narrows unless Eaglemoss failed to deliver on their promises. If you paid for shipments that never arrived, or if delivery dates were significantly delayed beyond what the company advertised, you can claim a partial or full refund. Contact your provincial consumer protection authority if Eaglemoss refuses to refund you for non-delivery.

How to request a refund

Send a clear, dated email to Eaglemoss customer service stating your subscription cancellation date, your reason for cancellation, and your refund request. If you cancelled through Apple or Google, state that clearly and provide your order confirmation number. Request a response within 10 business days. If Eaglemoss does not respond or denies your refund without valid reason, Tocancel advises you to file a complaint with your provincial consumer protection office.

What happens after you cancel

Cancelling your subscription is only the first step; you need to confirm the process worked and monitor your account for any unexpected charges.

Immediate steps after cancellation

Once you cancel, take these actions immediately to protect yourself:

• Save or screenshot the cancellation confirmation message or email.
• Note the exact date and time you cancelled.
• Check your email for confirmation from the platform (Apple, Google, or Eaglemoss directly).
• Do not delete your account entirely; keep it active so you can log in later if a dispute arises.

Monitor your account and credit card for 60 days

After cancellation, watch your credit card or bank account for 30 to 60 days to ensure no further charges from Eaglemoss appear. Billing systems sometimes take several days to stop charging. If you see a charge after cancellation, contact your bank or credit card issuer immediately and report it as unauthorized. You can also file a chargeback dispute, which gives you added protection.

Keep access to your account

Do not close your Eaglemoss account or delete your profile. Keeping your account active helps you provide proof of your cancellation if a dispute arises. Your account history will show when you cancelled and will be useful evidence if you need to escalate to your provincial consumer protection authority.

Common mistakes when cancelling Eaglemoss

Cancelling a subscription can feel stressful, and it is easy to make a mistake that delays your exit or costs you money. Here are the pitfalls to avoid.

Cancelling through the wrong platform

Many Canadian subscribers mistakenly try to cancel through Eaglemoss's website when they actually subscribed through Apple or Google. This does not work. You must cancel through the exact platform where you made your purchase. Check your original confirmation email to see which platform charged you. If you cancel in the wrong place, the subscription will keep charging you.

Confusing cancellation with account deletion

Deleting your Eaglemoss account is not the same as cancelling your subscription. Deleting your account may remove your ability to access past invoices and proof of cancellation, but it does not always stop the charges. Always cancel the subscription first, then delete your account if you wish. Tocancel advises you to cancel before deleting.

Not requesting written confirmation

If you cancel by phone or chat, always ask for a written confirmation email. Verbal cancellations can be disputed by the company later. Insist on receiving a confirmation number or email before you hang up or end the chat. This protects you if a charge appears later.

Cancelling too late in the billing cycle

If you wait until the day before your next charge, the system may process the charge before your cancellation takes effect. Cancel as soon as you decide you no longer want the subscription, ideally at least 3 to 5 business days before your renewal date. This gives the platform time to process your request and stop the charge.

Ignoring follow-up charges after cancellation

If you notice a charge after cancellation, do not ignore it. Contact Eaglemoss customer service immediately and reference your cancellation confirmation number. If they do not refund you within 10 days, escalate to your bank or credit card company and file a chargeback dispute. Tocancel has helped thousands of consumers recover unauthorized charges by acting quickly.

Comparison of cancellation methods by platform

Each platform offers different cancellation speeds and support options. This table compares your choices.

How to escalate if Eaglemoss refuses to cancel or refund you

If Eaglemoss ignores your cancellation request or denies a refund you believe you deserve, you have legal options through your provincial consumer protection authority.

Filing a complaint with your provincial authority

Each Canadian province has a dedicated consumer protection office that investigates subscription disputes:

• Ontario: Contact the Consumer Protection Act complaint line through the provincial attorney general's office or visit ontario.ca/consumerrights.
• British Columbia: File a complaint with the Office of the Consumer Protection BC at consumerprotectionbc.ca.
• Alberta: Contact the Fair Trading Act Complaint Unit through Alberta's consumer protection office.
• Quebec: File a complaint with the National Consumer Complaints Office (Office nationale de la protection du consommateur) at protecteurconsommateur.qc.ca.
• Other provinces: Search "[your province] consumer protection office" online for contact details.

Before filing a complaint, send Eaglemoss one final written request (by email) giving them 14 days to respond. Keep a copy of this email. If they do not respond or refuse, file your complaint with your provincial office and provide all documentation. Your provincial authority has the power to investigate and compel the company to refund you.

Chargeback through your bank or credit card

If Eaglemoss refuses to refund unauthorized or duplicate charges, contact your bank or credit card issuer immediately. Report the charge as unauthorized, provide your cancellation confirmation as evidence, and request a chargeback dispute. Your bank will investigate and typically reverse the charge within 30 to 60 days. This is your fastest path to a refund if the company refuses.

Checklist before you cancel

Use this checklist to ensure you cancel successfully and protect yourself.

• Identify which platform you subscribed through (Apple, Google, or Eaglemoss website).
• Note your current billing date and subscription renewal date.
• Take screenshots of your subscription settings before cancelling.
• Gather your order confirmation numbers and receipts.
• Calculate if you are within the 14-day refund window.
• Cancel through the correct platform only.
• Request and save written confirmation of your cancellation.
• Mark your calendar to check for charges 5 to 7 days after your normal billing date.
• Keep your account active for at least 60 days after cancellation.
• Contact your provincial consumer protection office if a charge appears after cancellation.

Final steps and what tocancel recommends

Cancelling your Eaglemoss subscription is your right, and you now have a clear roadmap to execute it. Acting quickly protects your wallet and prevents unwanted future charges. Whether you subscribed through Apple, Google, or Eaglemoss directly, follow the step-by-step instructions in this guide that matches your platform. Keep written proof of your cancellation, monitor your account for 60 days, and escalate to your provincial consumer protection authority if charges continue after you cancel.

Your consumer rights in Canada are strong, and you do not have to accept unauthorized charges or poor service from subscription companies. Tocancel has helped thousands of Canadians cancel subscriptions, recover unauthorized charges, and understand their rights under consumer protection law. If you are ready to cancel today, start with the platform-specific section above that matches where you subscribed. If Eaglemoss refuses your cancellation or refund request, contact your provincial consumer protection office without delay. Your money is yours to protect.

Contact Eaglemoss directly

Before escalating to a provincial authority, try contacting Eaglemoss customer service in writing:

• Email: [email protected] (check their website for the most current support email)
• Send your request with your account number, subscription details, and cancellation request date
• Request a written response within 10 business days
• Keep all correspondence for your records

Tocancel is here to support you through every step of your cancellation journey. If you need further guidance on your consumer rights or have questions about refunds, your provincial consumer protection office is your ultimate resource and ally.