Cancel Enerjoy: The Right Way to Get Your Refund

How to cancel your Enerjoy subscription and reclaim your money in canada

What Enerjoy is and why cancelling matters now

Enerjoy operates popular fitness and nutrition apps like JustFit, available through their website and major app stores (Apple App Store and Google Play). You can subscribe directly through Enerjoy's platform or purchase through iOS and Android. Here's the critical issue: your cancellation method and refund eligibility depend entirely on where you bought the subscription. If you bought on the web, Apple, or Google Play, you face three completely separate cancellation paths. This is why Tocancel exists-to guide you through the exact method for your situation so you don't overpay by accident.

Where you bought your subscription determines how you cancel

Deleting the app does nothing. Your billing continues silently in the background until you take direct action. Most people make this mistake, and it costs them hundreds of dollars over months. Your legal position is straightforward: you own the right to stop paying, and Enerjoy must respect that request when you make it through a valid channel. The method you use depends on your purchase location-web, Apple, or Google Play.

Why canadians cancel Enerjoy

People cancel for real reasons: they've hit their fitness goals, the app doesn't match their lifestyle, unexpected charges appeared, or they found a better fit. Whatever your reason, Canadian consumer protection law stands behind you. Your right to cancel is not negotiable, and Tocancel is here to walk you through every step.

Your consumer rights under canadian law

Canadian law protects you when you buy digital subscriptions, regardless of what Enerjoy's terms claim.

Competition act and provincial consumer protection

Canada's Competition Act prohibits false or misleading claims about subscription renewal terms, cancellation difficulty, or charges. If Enerjoy charged you without clear disclosure of how renewal works or made cancellation deliberately hard to find, that violates federal law. Most Canadian provinces also provide a cooling-off period (typically 14 days) for distance and digital contracts-though this right sometimes expires once you access the content. Quebec's Consumer Protection Act is particularly strong: it grants you up to 30 days to cancel certain digital contracts without penalty.

Your legal position: if Enerjoy misled you about renewal terms, charges, or cancellation procedure, you have grounds to dispute the charge with your bank or credit card company, and you can escalate to your provincial consumer authority.

Refund windows and app store policies

Enerjoy itself offers a 30-day full refund window for subscriptions purchased directly through their website. However, Apple App Store and Google Play each control their own refund windows, which typically range from 48 hours to 15 days. Enerjoy does not manage those refunds. If you believe Enerjoy violated your rights under the Competition Act or your provincial consumer protection law, you can escalate to your provincial consumer protection authority or the Canadian Competition Bureau. Tocancel recommends documenting every communication-save emails, screenshots of charges, and dates-before you escalate.

How to cancel your Enerjoy subscription by platform

Your cancellation steps depend entirely on where you purchased; follow the exact method for your platform to avoid billing surprises.

Cancel an Enerjoy web subscription

Web purchases require direct contact with Enerjoy support. There is no online self-service cancellation on their website.

1. Gather your account details before you contact them.
   • Your account email address (the one tied to your Enerjoy login)
   • Your order or receipt number (from your confirmation email)
   • Your subscription ID if you have it
   • The subscription start date
2. Send an email to [email protected] (Singapore office) or [email protected] (global contact). Use "Cancellation Request" as your subject line.
3. In your email body, write clearly:
   • Your full account email address
   • Your subscription ID or purchase date
   • A direct statement: "I request immediate cancellation of my Enerjoy subscription, effective today."
   • Your preferred refund method (original payment card)
   • Your Canadian province (this signals you are protected under provincial consumer law)
4. Request a cancellation confirmation email. Ask Enerjoy to confirm the cancellation date and any refund timeline in their reply.
5. Save all emails and correspondence. Screenshot your account if you can access it, showing the active subscription.
6. If you don't hear back within 7 business days, follow up with a second email referencing your original request. Note the date of your first email.

Expect a response within 5 to 10 business days. Tocancel advises you to request that Enerjoy process your refund within 14 days under the provincial cooling-off period, if applicable to your purchase date and use.

Cancel an Enerjoy subscription on apple app store

Apple controls refunds and cancellations for all in-app subscriptions. You must cancel through Apple's system, not through Enerjoy directly.

1. On your iPhone or iPad, open the Settings app.
2. Tap your name at the top of the screen.
3. Select "Subscriptions."
4. Find Enerjoy (or the app name-JustFit or whatever you subscribed to) and tap it.
5. Tap "Cancel Subscription" or "Cancel Free Trial" (the label depends on your status).
6. Follow the prompts to confirm. Apple will ask why you're cancelling; you can skip this or provide feedback.
7. You'll see a cancellation confirmation screen. Save or screenshot this as proof.

Your access ends at the end of your current billing cycle. If you purchased within the last 48 hours and want an immediate refund, you can request it through Apple's support website (reportaproblem.apple.com) or by emailing Apple Support directly. Tocancel reminds you that Apple's 48-hour refund window is strictly enforced-act quickly if a charge was incorrect.

Cancel an Enerjoy subscription on google play

Google Play manages cancellations and refunds for all Android subscriptions.

1. On your Android device, open the Google Play app.
2. Tap your profile icon in the top-right corner.
3. Select "Payments and subscriptions," then "Subscriptions."
4. Find Enerjoy (or JustFit) and tap it.
5. Tap "Cancel Subscription."
6. Select your reason for cancellation (optional).
7. Tap "Cancel" to confirm. Google will show you your final billing date.

Your subscription ends at the end of your current billing period. If you were charged in error or purchased within the last 15 days, you can request a refund directly through Google Play. Go to "Payments and subscriptions," select "Purchases," find the charge, and tap "Report a Problem." Google typically refunds within 5 to 7 business days for valid disputes.

Refunds, timing, and what to expect after cancellation

Understanding refund windows protects you from extended billing and ensures you recover money you're entitled to.

Web purchase refunds

Enerjoy offers a 30-day full refund for subscriptions purchased directly on their website, provided you request cancellation within that window. After 30 days, refunds are at Enerjoy's discretion. Submit your cancellation email as soon as possible and reference the 30-day refund window in your request. Refunds typically process within 14 days to your original payment method. If you don't see the credit after 14 days, contact your bank or credit card company and provide them with your cancellation confirmation email from Enerjoy.

Apple app store and google play refunds

Apple provides up to 48 hours from the initial charge for a refund. Google Play typically allows up to 15 days, though this depends on the nature of the issue. If you believe the charge was misleading or unauthorized, both platforms will investigate if you file a dispute through their support channels. Tocancel recommends filing a refund request immediately if you're within the refund window-delays reduce your chances of approval.

What happens to your account after cancellation

After you cancel, your account remains on file but you lose access to premium features at the end of your current billing cycle. You can resubscribe anytime. Download any data or content you created (workouts, nutrition logs, etc.) before your access ends if you want to preserve it. Enerjoy does not automatically delete your account; you must request account deletion separately if you want your personal data removed entirely.

Common mistakes that cost you money

Cancellation seems simple, but most people stumble over the same traps. Recognizing these mistakes now saves you from months of accidental charges.

Deleting the app without cancelling the subscription

This is the most expensive mistake. Deleting the app from your phone does absolutely nothing to your subscription. Billing continues silently. You must cancel through the platform where you bought it (Enerjoy's website, Apple, or Google Play)-not through the app itself. Delete the app only after you've confirmed your cancellation is processed.

Missing the refund window

Enerjoy's 30-day refund window starts from your purchase date, not from today. If you purchased 25 days ago and cancel now, you have 5 days left to claim the full refund. After 30 days, Enerjoy may deny your refund request. Check your original purchase email to confirm the exact date you bought the subscription. If you're close to the edge, submit your cancellation immediately and mention the 30-day window in your email.

Not documenting your cancellation request

If you email Enerjoy and receive no confirmation, you have no proof you asked to cancel. Always request written confirmation of your cancellation in the same email. Save the confirmation. This protects you if Enerjoy claims they never received your request and continues billing. Tocancel advises screenshotting every confirmation email and storing it for at least 6 months.

Assuming apple or google refunds automatically

Cancelling your subscription stops future charges but does not refund past ones. You must request a refund through Apple or Google within their refund window if the original charge was incorrect or within 48 hours (Apple) or 15 days (Google) of a legitimate dispute. Most people cancel but forget to file the refund request separately.

Your refund and cancellation checklist

Use this checklist to stay on track and protect yourself throughout the cancellation process.

Pricing and subscription comparison

Understanding what you're paying for helps you decide whether cancellation is the right choice.

If you purchased through Apple or Google, your pricing may vary slightly due to currency conversion and platform fees. Refund windows for app store purchases are controlled by Apple (48 hours) and Google (15 days), not by Enerjoy's 30-day window.

When to keep your Enerjoy subscription versus cancelling

Not every person should cancel. Consider these factors before you decide.

Reasons to keep your subscription

Keep Enerjoy if you're actively using the app and seeing progress toward your fitness or nutrition goals. If the monthly cost (CAD $9.99 to $24.99) fits your budget and you're engaged with workouts or meal planning, the subscription delivers value. You also benefit from regular app updates and new features included in your plan. Tocancel respects that some people find real value in the service-our job is to ensure you can cancel easily if that changes.

Reasons to cancel

Cancel if you haven't opened the app in 30 days, if you've reached your fitness goals and no longer need it, if you found a better alternative, or if unexpected charges surprised you. Cancel immediately if you were charged without your consent or if Enerjoy misled you about renewal terms. You should also cancel if the monthly cost strains your budget-your financial health comes first. Tocancel believes every dollar counts, and you should only pay for services you genuinely use.

What to do if Enerjoy refuses to cancel or refund

Most cancellation requests are processed smoothly, but sometimes companies push back. Know your escalation options.

Dispute the charge with your bank or credit card company

If Enerjoy ignores your cancellation request or refuses to refund, you have the right to dispute the charge with your bank or credit card issuer. Contact your bank and explain that you requested cancellation but were not refunded. Provide your cancellation email (or screenshot showing you requested it) as evidence. Your bank can reverse the charge within 30 to 90 days if they find the dispute valid. This is your strongest lever-banks take unauthorized billing seriously.

File a complaint with your provincial consumer authority

If Enerjoy violated the Competition Act or your provincial consumer protection law, you can file a complaint. In Ontario, contact ServiceOntario Consumer Protection; in British Columbia, contact the Consumer Protection Office; in Quebec, contact Office of the Ombudsman or the Union des consommateurs. Each province has its own agency. Provide documentation: your cancellation request, any responses from Enerjoy, and proof of charges. These agencies investigate false billing and misleading cancellation practices.

Escalate to the canadian competition bureau

The Canadian Competition Bureau (part of Innovation, Science and Economic Development Canada) investigates misleading advertising and unfair business practices related to subscriptions. If you believe Enerjoy misrepresented renewal terms or made cancellation deliberately difficult, you can file a complaint at competition.ca. The Bureau takes subscription complaints seriously, especially if multiple consumers report the same issue. Tocancel recommends including this option in your escalation strategy if Enerjoy continues to deny your cancellation.

Key takeaways and your action plan

Cancelling Enerjoy is straightforward when you know the right method for your purchase platform. Your consumer rights in Canada are strong: you can cancel your subscription, request a refund within the applicable window, and escalate to regulators if Enerjoy refuses. Here's what you must do today.

1. Identify where you bought your subscription: directly from Enerjoy's website, Apple App Store, or Google Play.
2. Follow the cancellation steps for that platform in this guide.
3. Save all confirmation emails and documentation.
4. Monitor your bank statement for the refund within 14 days.
5. If you encounter delays or refusal, dispute the charge with your bank and escalate to your provincial consumer authority.

You have the right to cancel. Enerjoy must respect that right. Whether you're stepping away from fitness apps, switching to a competitor, or simply tightening your budget, your choice is valid. Tocancel has helped thousands of Canadian consumers cancel subscriptions and recover refunds they were entitled to. Visit Tocancel today to confirm the exact steps for your situation and keep copies of this guide for your records. Your cancellation is one email or app setting away-take action now.

Contact information for cancellation

Send your cancellation request to one of these addresses:

Email (preferred): [email protected] or [email protected]

Postal mail: Enerjoy Support, [contact address available on Enerjoy's website-verify current mailing address before sending]

For disputes or complaints, contact your provincial consumer protection authority or the Canadian Competition Bureau at competition.ca. Tocancel is here to guide you through every step-your subscription cancellation is your right, and you deserve clarity and support.