Cancel Othership: Step-by-Step Guide

How to cancel Othership and protect your wellness membership in canada

Why you might cancel Othership

Othership is a membership-based wellness platform that combines physical studio access (primarily in Toronto's Yorkville neighbourhood) with a digital Breathwork app subscription. You pay a monthly fee for unlimited studio access, guided breathing sessions, and community events. If you've decided this membership no longer serves your needs, you deserve a straightforward cancellation process without obstacles or surprise charges.

Your reasons for cancelling are entirely valid. Perhaps the studio location no longer fits your schedule, the monthly cost no longer aligns with your budget, or you've found an alternative wellness platform that better suits your goals. Maybe you're relocating, facing financial constraints, or simply pausing your wellness journey for now. Whatever your reason, Canadian consumer law protects your right to cancel, and Tocancel is here to guide you through every step with clarity and confidence.

Common reasons members decide to cancel

The most frequent cancellation triggers include schedule changes (studio hours no longer work), relocation (moving away from the Toronto Yorkville location), cost concerns (the C$244 monthly fee becomes unaffordable), or discovering competing services that better match your fitness and wellness priorities. You might also be cancelling because you've exhausted the membership benefits, prefer a different breathwork approach, or simply want to pause and reassess your spending. None of these reasons require justification; your decision to cancel stands on its own merit.

How tocancel empowers you through cancellation

Cancelling wellness and fitness memberships can feel unnecessarily complicated. Companies often bury cancellation links, impose unclear notice periods, or refuse to honour cancellation requests submitted through informal channels. Tocancel exists to demystify this process and protect your rights. We provide step-by-step instructions tailored to Othership's specific cancellation requirements, alert you to potential traps (like auto-renewal policies), and remind you of your consumer protections under Canadian law. By the end of this guide, you'll understand your legal position, know exactly how to submit your cancellation request, and recognise what happens next.

Understanding othership's pricing and membership plans

Knowing what you're paying for helps you understand your cancellation rights and any potential refunds.

If you're paying the recurring C$244 monthly fee, you're enrolled in an auto-renewing subscription. This means your card will be charged automatically each month until you formally cancel. If you're on the introductory plan, cancellation is usually simpler, but Tocancel still recommends following the formal process to prevent any surprise charges.

Your consumer rights under canadian law

Canadian consumer protection laws give you specific, enforceable rights when cancelling memberships and subscriptions.

Federal and provincial protections that apply to you

Under the federal Competition Act and provincial consumer protection laws (including Ontario's Consumer Protection Act if you're in that province), you have fundamental rights. These include the right to cancel a contract within a reasonable timeframe, the right to receive clear information about cancellation terms before you commit, the right to have unauthorized charges reversed, and the right to lodge complaints with consumer protection authorities if a company fails to honour your cancellation.

Your legal position is straightforward: you have the right to cancel your Othership membership at any time, provided you follow the company's stated cancellation process and give reasonable notice (typically 30 days or less). If Othership charges you after you've cancelled, or refuses to process your cancellation, you can escalate to your provincial consumer protection authority (such as the Ontario Ministry of Government Services if you're in Ontario) and request a chargeback through your bank or credit card company.

What happens if Othership refuses to cancel

If Othership ignores your cancellation request or continues charging after you've cancelled, you have recourse. Contact your provincial consumer protection authority, file a dispute with your bank or credit card company, or submit a complaint to the Canadian Consumer Protection Database. Document every cancellation attempt (screenshots, email confirmations, dates) so you have evidence if you need to escalate. Tocancel recommends always requesting a written confirmation of your cancellation, even if the company only offers email.

Othership cancellation methods and contact details

Othership accepts cancellations through multiple channels, though written methods offer stronger proof of cancellation.

How to submit your cancellation request

You can cancel Othership using one of these approaches, ranked by strength of evidence:

1. Registered mail with proof of delivery (strongest option)
   • Send a formal cancellation letter to Othership's legal address (address details below)
   • Use Canada Post Registered Mail or equivalent, which provides proof of delivery
   • Include your full name, membership email, account number, and effective cancellation date
   • Keep the tracking number and delivery receipt as evidence
   • This method creates an official paper trail that protects you if disputes arise
2. Email to support (faster, but requires confirmation)
   • Send your cancellation request to [email protected]
   • Use the subject line "Membership Cancellation Request"
   • Include your full name, membership email, and the date you want your membership to end
   • Request a written confirmation of cancellation in the same email
   • Save the email chain and any confirmation receipt
3. In-studio request (acceptable, but document it)
   • Visit the Toronto Yorkville studio and request cancellation from staff
   • Ask for a written confirmation or receipt acknowledging your cancellation date
   • Request the staff member's name and note the date and time

Tocancel recommends combining methods for maximum protection: email your cancellation request and then follow up with registered mail. This dual approach ensures you have both speed and ironclad proof of your request.

Othership's legal contact address

If you choose registered mail, send your cancellation letter to Othership's legal address. If Othership's website does not display a mailing address, contact [email protected] first and ask for the correct legal address to send cancellation requests. Once you have the address, include it in your registered mail letter.

Step-by-step cancellation process

Follow this sequence to cancel your Othership membership cleanly and securely.

Before you cancel: gather your information

Prepare these details before submitting your cancellation:

• Your full name as it appears on the Othership account
• Your membership email address
• Your account or membership number (if available)
• The date you want your membership to end (typically 30 days from now, or check Othership's notice requirement)
• Your current payment method (card ending in X digits)
• Any refund you expect (pro-rata amount for unused time)

Submitting your cancellation via email (fastest method)

1. Open your email and compose a new message to [email protected]
2. Use the subject line: "Membership Cancellation Request - [Your Name]"
3. Write a clear, brief message including:
   • "I am writing to formally cancel my Othership unlimited monthly membership, effective [date 30 days from today or your preferred date]."
   • Your full name, membership email, and account number
   • "Please confirm this cancellation in writing and advise of any refund due for unused days."
4. Send the email and save a copy to your records
5. Allow 3-5 business days for a response confirmation
6. If you don't receive confirmation within 7 days, send a follow-up email or escalate to registered mail

Submitting your cancellation via registered mail (strongest proof)

1. Write a formal cancellation letter on plain paper, including:
   • Your name and contact email
   • Your Othership membership number (if available)
   • Statement: "I am formally cancelling my Othership unlimited monthly membership effective [date]."
   • Request for written confirmation of cancellation and any refund due
   • Your signature and today's date
2. Place the letter in an envelope and address it to Othership's legal mailing address
3. Visit Canada Post and purchase Registered Mail with proof of delivery
4. Hand the envelope to the postal clerk and request a tracking number
5. Keep the receipt and tracking number in a safe place
6. Monitor your account for confirmation and the refund within 5-10 business days

What to expect after you cancel

Understanding the post-cancellation timeline helps you stay vigilant and catch any billing errors early.

Immediate and short-term changes

Once you submit your cancellation request, Othership should acknowledge receipt within 3 business days. Your membership will typically remain active until your requested end date (usually 30 days from now), unless you request an immediate cancellation. On your cancellation date, your access to the studio and Breathwork app should terminate. Check your account login a few days after your cancellation date to confirm you no longer have access; if you can still log in, contact support immediately.

Most importantly, monitor your credit card or bank account for the next two billing cycles. Watch for any charges dated after your cancellation date; if you see a post-cancellation charge, contact your bank immediately and file a dispute.

Refunds and pro-rata credits

If you cancel partway through a billing month, you may be entitled to a pro-rata refund for unused days. For example, if you cancel on the 15th of a 30-day cycle, you might receive a refund for 15 days of unused membership (roughly C$122). Othership should calculate and process this automatically, but if it doesn't appear within 7-10 business days of your cancellation date, contact support and request it explicitly. Keep a record of all communication.

If Othership refuses to refund unused time, escalate to your provincial consumer protection authority. Many provinces consider unused subscription fees a valid complaint, especially if you provided proper notice and cancelled in good faith.

Common cancellation mistakes to avoid

Many members make avoidable errors that complicate their cancellation. Learning from these mistakes now will save you frustration later.

Relying solely on verbal cancellation requests

Never cancel in person or by phone without following up in writing. Staff members may forget to process your request, or there may be no record of your conversation. Always email or mail a formal cancellation letter within 24 hours of any verbal request. This creates a documented trail and protects you if disputes arise.

Failing to request written confirmation

Always ask Othership to confirm your cancellation in writing. A simple reply email saying "Your membership has been cancelled effective [date]" is sufficient. Without this confirmation, you have no proof you cancelled if Othership continues charging. Tocancel strongly recommends saving all email confirmations in a dedicated folder.

Cancelling too close to your renewal date

If you cancel fewer than 5-7 business days before your renewal date, Othership may process your monthly charge before your cancellation takes effect. Check your membership renewal date before cancelling and aim to submit your request at least 7-10 days in advance. If you miss this window and get charged, contact support and request a refund for that final month; most companies will honour this if you can show your cancellation request was submitted before the charge.

Not monitoring your account after cancellation

Set a phone reminder to check your account and bank statement one week after your cancellation date. Confirm your studio and app access has been revoked, and verify no unexpected charges appear. If you spot a problem early, you can resolve it quickly; waiting weeks or months makes disputes harder to win.

Comparing Othership with alternative wellness platforms

If you're cancelling because Othership doesn't meet your needs, exploring alternatives may help you make a better choice next time.

If cost is your primary concern, digital-only platforms like Calm or Headspace offer breathing and meditation at a fraction of Othership's price. If you value in-person instruction and community, research local yoga studios or fitness centers in your area that may offer monthly memberships without long-term contracts. Tocancel encourages you to read reviews and test free trials before committing to any new membership.

Checklist: ensure your cancellation is complete

Use this checklist to confirm every step of your cancellation is complete before you consider the process closed.

• [ ] Gathered membership number, email, and account details
• [ ] Submitted cancellation request via email or registered mail
• [ ] Received written confirmation of cancellation from Othership
• [ ] Confirmed the cancellation date in writing matches your request
• [ ] Verified your account login no longer works after the cancellation date
• [ ] Checked bank and credit card statements for charges after cancellation
• [ ] Received refund for unused days (if applicable) within 7-10 business days
• [ ] Saved all cancellation emails and confirmation receipts in a secure folder
• [ ] Removed Othership login from your phone or browser to avoid accidental re-engagement

If any of these items remain unchecked two weeks after your cancellation date, follow up immediately with Othership or escalate to your bank and consumer protection authority.

Escalation: what to do if Othership refuses to cancel

If Othership ignores your cancellation request or continues charging after you've cancelled, you have formal escalation options.

Document everything and contact your bank

Save all emails, confirmation receipts, and screenshots of your account showing unauthorized charges. Contact your bank or credit card company and file a dispute for the post-cancellation charges. Your bank can reverse the transaction and investigate Othership's billing practices. This is often the fastest way to recover unauthorized funds.

File a complaint with your provincial consumer protection authority

Each Canadian province has a consumer protection agency that investigates complaints about unfair business practices. If you're in Ontario, contact the Ministry of Government Services or the Office of the Ontario Attorney General. If you're in another province, search "[your province] consumer protection" to find the correct authority. Provide your cancellation evidence, documentation of charges, and a summary of what happened. These agencies take billing disputes seriously and can compel companies to refund charges.

Tocancel has helped thousands of Canadian consumers file successful complaints after membership companies refused to honour cancellations, and the process typically results in a full refund of disputed charges.

Final steps and protecting your information

Once your cancellation is complete, take steps to secure your personal information and close any lingering connections to Othership.

Remove payment methods and reset passwords

Log into your Othership account one final time and delete any saved payment methods. Change any passwords you may have used elsewhere that are similar to your Othership password. If Othership offers a data deletion option in account settings, use it to remove your profile.

Unsubscribe from marketing emails

Othership may continue sending promotional emails after cancellation. Click the "unsubscribe" link at the bottom of these emails to stop them, or contact [email protected] and request removal from their mailing list.

Keep cancellation records for one year

Save all cancellation confirmations, bank statements, and correspondence in a secure folder (digital or physical) for at least one year. If a billing dispute arises or you need to file a complaint, you'll have complete documentation ready. Tocancel recommends keeping these records for longer if possible, as some disputes can take months to resolve.

Summary and next steps

Cancelling your Othership membership is a straightforward process if you follow the right steps and know your rights. You have the right to cancel your membership at any time under Canadian consumer protection law. Submit your cancellation request via email to [email protected] or registered mail to Othership's legal address, request written confirmation, and monitor your account for the next two billing cycles to ensure the cancellation takes effect and no unauthorized charges appear.

If Othership continues charging or refuses to honour your cancellation, escalate immediately by filing a dispute with your bank and submitting a complaint to your provincial consumer protection authority. Save every piece of communication as evidence.

Tocancel has helped thousands of Canadian consumers cancel memberships with confidence and secure refunds when companies refused to cooperate. Visit Tocancel.com to access additional cancellation guides, find contact details for other services, and learn more about your consumer rights. Your membership is yours to cancel whenever you choose, and Tocancel is here to ensure you do it correctly.