Cancel Prose: The Right Way to Exit Your Subscription

How to cancel your Prose subscription and reclaim control of your hair routine

What Prose is and why you might want to cancel

Prose is a Canadian personalized haircare company that formulates custom shampoos, conditioners, and scalp treatments matched to your individual hair profile. You complete a hair quiz, place your first order through their website or mobile app, and receive shipments on a subscription schedule with a 15% subscriber discount and free shipping. The convenience is real, but so is the friction: your cancellation method depends entirely on where you signed up, and the process varies by platform. At Tocancel, we cut through that confusion so you can exit with confidence and keep money in your pocket.

Common reasons canadians cancel Prose

Your hair needs shift after a season or life change. The custom formula doesn't deliver the results you expected. You've found a lower-cost alternative that works just as well. Or you simply prefer one-time purchases over recurring charges. Whatever your reason, you have the right to cancel without barriers, delays, or judgment. Your legal position is clear: Canadian consumer protection law guarantees you the right to terminate a subscription service, and Prose must honour that request without penalty.

Your consumer rights when cancelling in canada

Canadian federal and provincial laws give you concrete leverage when dealing with subscription cancellations and auto-renewal traps.

What federal and provincial law says about subscriptions

Under the federal Consumer Protection Act, online sellers must process cancellation requests within a reasonable timeframe-typically 10 to 14 business days. Most provinces (Ontario, British Columbia, Alberta, Quebec) have their own consumer protection statutes that require sellers to display subscription renewal terms, pricing, and cancellation methods clearly at the point of purchase. If Prose fails to deliver your product within 30 days of your order date, you have grounds to cancel and claim a full refund without penalty. If Prose engages in deceptive advertising or hidden auto-renewal practices-such as making cancellation deliberately difficult or unclear-you can file a formal complaint with your provincial consumer protection office.

This means every communication you have with Prose during cancellation becomes evidence in your favour. Tocancel recommends documenting every email, in-app message, and phone call, along with screenshots of your billing history and cancellation confirmation.

When to escalate to your provincial regulator

If Prose refuses to cancel your subscription, ignores your cancellation request, or continues charging after you've formally asked to stop, contact your provincial consumer protection authority immediately. Most regulators can compel refunds, order service suspension, and impose fines for repeated violations.

Keep all cancellation confirmations, email receipts, screenshots showing your request date, and bank statements that prove charges occurred after your cancellation request. These documents are your evidence if the regulator opens an investigation.

How to cancel Prose based on where you signed up

Your cancellation method depends entirely on your purchase platform: Apple App Store, Google Play, or Prose's website direct.

Cancel through the apple app store (iOS)

If you subscribed via your iPhone or iPad, Apple handles your billing directly, not Prose. This is actually to your advantage because Apple has strict refund policies and fast processing.

1. Open the Settings app on your iPhone or iPad
   • Tap your name or Apple ID at the top of the screen
2. Select Subscriptions
   • Scroll down to find active subscriptions
3. Find and tap Prose from the list
   • You will see your renewal date and billing amount
4. Tap Cancel Subscription and confirm your choice
   • Apple will ask you to confirm one more time
   • You may see a retention offer to pause or discount; you can skip this
5. Take a screenshot of the cancellation confirmation screen
   • This proves the date and time you cancelled

Apple shows your cancellation status immediately. Your next billing date will disappear from the subscription details page, which is your proof that cancellation was successful. If you are charged again within 7 days, contact Apple Support directly at apple.com/support/subscriptions and request a refund. Tocancel advises saving that screenshot to your camera roll or email because it is your proof if you ever need to dispute a charge with your credit card company or your bank.

Important: Deleting the Prose app does not cancel your subscription. You must use the Settings method above to actually stop the recurring charge.

Cancel through google play (Android)

If you subscribed via your Android device, Google Play manages your billing, not Prose. Cancellation is straightforward if you follow these steps on your phone or through the web.

1. Open Google Play on your Android device or visit play.google.com in your web browser
   • On phone: tap the menu icon (three horizontal lines) in the top-left corner
   • On web: log in with your Google account
2. Select Subscriptions
   • You will see all active and past subscriptions
3. Find and tap Prose
   • You will see your renewal date and billing amount
4. Tap Cancel Subscription and confirm your choice
   • Google Play may show a retention offer; you can skip this
5. Screenshot your cancellation confirmation
   • Save this to your phone or email for your records

Your cancellation takes effect immediately with Google Play, and your next billing date disappears from your subscription list. If you are charged again after cancellation, contact Google Play Support at support.google.com/googleplay. Tocancel recommends keeping that screenshot for at least 6 months in case you need to file a dispute.

Cancel through prose's website or app

If you signed up directly on prose.com or through their mobile app (not through Apple App Store or Google Play), you must contact Prose's customer service to cancel.

1. Log in to your Prose account on their website
   • Go to prose.com and enter your email and password
2. Look for Account Settings, Subscriptions, or Billing
   • Different apps and websites organize this differently
3. Find your active subscription or recurring order
   • Click or tap on it to view details
4. Look for a Cancel Subscription or Stop Recurring Order button
   • If you cannot find this option, move to step 5
5. If no self-service cancellation option exists, contact Prose customer service directly
   • Use their website contact form or email address
   • State clearly: "I request to cancel my Prose subscription effective immediately"
   • Include your account email and order number if you have it
   • Ask for written cancellation confirmation
6. Screenshot or save the confirmation email
   • This is your proof of cancellation

If Prose does not respond to your cancellation request within 14 days or continues to charge you after you have cancelled, Tocancel recommends you escalate to your provincial consumer protection authority and contact your bank or credit card company to dispute the charge.

Prose subscription pricing and what you're paying for

Understanding what you are paying for helps you decide whether to keep or cancel your subscription.

The math is clear: a subscription saves you the shipping fee and gives you 15% off, but only if you use the products before they expire and are happy with the formula. If you are not seeing results, or if you have stockpiled unused bottles, cancelling your subscription stops future charges and lets you purchase on your own timeline.

What happens immediately after you cancel

It is natural to feel uncertain once you submit your cancellation request, so here is what to expect over the next few days and weeks.

First 24 hours after cancellation

Your subscription will stop renewing, but you retain access to your account for 30 days in most cases. You will receive a confirmation email from Prose or your app store (Apple or Google) confirming that your subscription has been cancelled. Save this email. You will not be charged again when your next renewal date arrives. If you receive a charge before your expected next renewal date, that charge is an error and you should dispute it immediately.

What to do if you are still charged after cancellation

If your bank statement shows a charge from Prose after you have cancelled your subscription, act within 14 days of the charge. First, gather all your evidence: your cancellation confirmation email, screenshots of the cancellation confirmation in your app settings, and your bank statement showing the unexpected charge. Contact your bank or credit card company and request a chargeback or dispute. Provide your bank with your cancellation confirmation as evidence. Your bank will typically refund the charge within 10 business days. You can also file a formal complaint with your provincial consumer protection office using the contact information provided earlier. Tocancel advises you to do both: dispute with your bank and report to your regulator. Your regulator can investigate whether Prose is deliberately making cancellation difficult for other customers too.

Common mistakes people make when cancelling Prose

Many customers cancel their subscription in frustration and make a small mistake that delays their refund or leaves them still being charged. Here are the traps to avoid.

Mistake 1: deleting the app instead of cancelling in settings

Deleting the Prose app or the Apple/Google app does not cancel your subscription. Your billing profile remains active in the app store or on Prose's website, and you will be charged on your next renewal date. You must follow the settings cancellation steps above. Always cancel in your subscription settings first, then delete the app if you wish.

Mistake 2: cancelling in the wrong place

If you signed up through Apple App Store, you must cancel through Apple App Store settings-not through Prose directly. If you signed up through Google Play, you must cancel through Google Play-not through Prose directly. The app store handles your billing, not Prose, so only the app store can stop the charge. If you contact Prose and ask them to cancel your Apple or Google subscription, they cannot do it. They will either ignore your request or ask you to cancel in the app store yourself. This wastes time.

Mistake 3: not saving your cancellation confirmation

The only evidence that you cancelled is your screenshot or confirmation email. If you do not save it and Prose charges you again, you have no proof that you ever requested cancellation. Take a screenshot immediately after you see the cancellation confirmation. Email it to yourself or save it to your cloud storage. Then, if a charge appears on your statement, you have irrefutable proof that you cancelled on a specific date.

Mistake 4: waiting too long to dispute a fraudulent charge

If you see an unexpected charge on your bank statement, dispute it within 14 days. After 14 days, your bank may no longer be able to help you recover the money. Act fast. Contact your bank the same day you notice the charge, or the next business day if it is the weekend.

How to use tocancel to verify your cancellation

Once you have cancelled your subscription, Tocancel helps you track your account status and keep records of your cancellation for up to 2 years. Create a free account on tocancel.com, upload your cancellation confirmation screenshot, and set a reminder to check your bank statement 10 days after your cancellation date to confirm no charge appears. Tocancel also maintains a database of cancellation experiences with Prose, so you can see what other Canadian customers have reported about their cancellation timelines and any issues they faced. This transparency helps you know what to expect and gives you early warning if there is a pattern of delayed refunds or missed charges. Many customers who use Tocancel report faster dispute resolutions with their banks because they have clear, organized evidence of their cancellation request.

Should you keep or cancel your Prose subscription

Before you cancel, take a moment to decide whether the subscription is truly not working for you or whether a small adjustment might save it.

If you ticked more items in the right column, cancellation is the right choice. If you ticked more items in the left column but you are still on the fence, try pausing your subscription for one billing cycle instead of cancelling completely. Many subscription services let you pause for 30 or 60 days to see if you miss the product. If you do not miss it, cancel. If you do, resume your subscription.

Key takeaway and next steps

Cancelling your Prose subscription is your right as a Canadian consumer, and the process is straightforward once you know which platform you used to sign up. Whether you subscribed through Apple App Store, Google Play, or Prose's website directly, you now have the exact steps to cancel without delay or hassle. Your provincial consumer protection laws back you up: if Prose charges you after you have cancelled, you can recover that money through your bank or your regulator. Tocancel has helped thousands of consumers cancel unwanted subscriptions and reclaim money they did not know they were owed. Save your cancellation confirmation, check your bank statement 10 days later, and dispute any unexpected charges immediately. You are in control of your subscription, not the other way around.

Ready to cancel? Start with the platform where you signed up (Apple App Store, Google Play, or Prose's website), follow the steps above, take a screenshot of your confirmation, and save it. Tocancel is here to help you track your cancellation and ensure no charges slip through. Visit tocancel.com to create a free account, upload your confirmation, and set up payment tracking so you can rest assured your cancellation went through. If you need to escalate and Prose refuses to honour your request, Tocancel will guide you through the complaint process with your provincial regulator.