Cancel Treated: The Right Way to Stop Prescription Refills

How to cancel Treated and stop recurring prescription charges in canada

What Treated is and why you might cancel

Treated is an online telehealth service operated by HR Healthcare Ltd that connects you with licensed Canadian healthcare providers for remote consultations and prescription delivery. You complete an online health assessment, receive a prescription from a licensed provider, and have medication shipped directly to your door across Canada. The service covers common conditions from skin care to sexual health, and operates on flexible billing: you can pay per consultation, order single prescriptions, or set up recurring refills.

You might cancel because your condition has improved, you've switched to a local family doctor, your prescription needs have changed, or you're unhappy with service quality or pricing. Whatever your reason, this guide will walk you through your cancellation options and your rights as a Canadian consumer. Tocancel is here to ensure you understand your rights and can take confident action.

Common reasons to cancel Treated

Many Canadian users cancel Treated after their health concern resolves, when they've found an in-person healthcare provider, or when they discover a different telemedicine service better suits their needs. Others cancel because they received unexpected charges, were shipped medication they no longer need, or want to consolidate prescriptions at a local pharmacy. Between consultation fees, medication markups, and shipping costs, some users find traditional pharmacy pricing more affordable.

How Treated handles cancellations

Treated allows you to cancel through your online account, by contacting customer support via email, or by sending formal written notice. The most reliable method for proof is a signed letter sent via certified mail with return receipt, which creates a documented record the company received your cancellation request. Cancelling your subscription stops recurring charges and prescription refills but does not automatically delete your account or medical records. Tocancel recommends you document every cancellation attempt so you have clear evidence if billing disputes occur later.

Your consumer rights when cancelling in canada

Canadian consumer protection law is your legal foundation when you cancel Treated or dispute billing issues.

Federal and provincial protections that apply to you

Your health information is protected under the Personal Information Protection and Electronic Documents Act (PIPEDA) at the federal level. This law grants you the right to request access to your personal health data, correct inaccuracies, or request deletion of information Treated holds about you. Each province has its own consumer protection legislation. Ontario's Consumer Protection Act and British Columbia's Consumer Protection Act, for example, protect you against misleading marketing, failure to deliver services as promised, and improper billing practices.

If Treated charges your card after you cancel, or refuses to refund unused medication, these provincial laws are your escalation tool. Your legal position is clear: you have the right to cancel, and the company must stop billing you once they receive a valid cancellation request. Write down your provincial consumer protection authority's contact information now; you will need it if Treated ignores your refund request.

Your right to dispute unauthorised charges

If Treated continues billing you after cancellation, contact your credit card issuer or bank immediately and request a chargeback or transaction reversal. You typically have 60 to 120 days from the transaction date to dispute an unauthorised charge, depending on your financial institution. Keep all emails and screenshots proving you cancelled; this is your evidence when you file the dispute. Tocancel strongly advises you to file a chargeback in parallel with your written complaint to Treated. Do not wait for the company to refund you voluntarily.

Step-by-step cancellation methods for Treated

Treated offers three main pathways to cancel your account and stop subscription charges.

Cancel through your online account dashboard

The fastest way to cancel is through your Treated user account. Log in to your dashboard, navigate to account settings or subscription management, and look for a cancel or pause subscription option. Most telemedicine platforms place this in settings under "Billing" or "Subscription." If you see an option to pause instead of cancel, read the fine print carefully: pausing may still allow Treated to resume billing after a set period, whereas cancelling stops all charges permanently.

1. Log in to your Treated account at the official Treated website
2. Click on your account menu or profile icon (usually top right)
3. Select "Subscription," "Billing," or "Account Settings"
4. Look for "Cancel Subscription," "Stop Prescription Refills," or "Manage Your Plan"
5. Follow the on-screen prompts to confirm cancellation
6. Take a screenshot of the cancellation confirmation page
7. Forward that screenshot to your own email as backup proof

This method is instant, but it creates no paper trail. Therefore, always take a screenshot and save it to your device or email immediately.

Cancel by contacting customer support

If you cannot find the cancellation option in your dashboard or prefer to speak with someone, contact Treated customer support directly. You can typically reach them via email or their website contact form. In your message, state clearly: "I want to cancel my Treated subscription effective immediately" and include your account email and any account or prescription reference numbers.

1. Visit the Treated website and find the "Contact Us" page
2. Send an email to their customer support address with the subject line: "Cancellation Request - [Your Name]"
3. In the email body, write:
   • Full name and date of birth
   • Email address associated with the account
   • Account number or prescription reference (if you have it)
   • Clear statement: "I cancel my Treated subscription effective today and request all recurring charges stop immediately"
4. Request written confirmation of cancellation
5. Save a copy of the email you sent and any reply for your records

Email creates a timestamped record, which is valuable if you later need to prove you sent a cancellation request. This method works well for most users, but response times vary.

Cancel by certified mail for legal proof

If you want the strongest possible evidence of cancellation, or if email and dashboard attempts have been ignored, send a formal written cancellation letter via certified mail with return receipt requested. This method is slower but creates irrefutable proof that Treated received your cancellation on a specific date.

1. Write a formal cancellation letter that includes:
   • Your full name and date of birth
   • Your email and phone number
   • Your Treated account email
   • Date of the letter
   • A clear statement: "I cancel my Treated subscription effective immediately and request all recurring charges cease"
   • A request for written confirmation of cancellation
2. Sign and date the letter by hand
3. Go to your nearest Canada Post office
4. Purchase certified mail with return receipt service
5. Mail the letter to Treated's address (see contact information at the end of this guide)
6. Keep the return receipt and tracking number for your records
7. Follow up with an email to support noting you sent certified mail on [date] with reference number [number]

This method takes 5 to 10 business days but gives you the strongest proof if you need to escalate to your provincial consumer protection authority or file a chargeback dispute.

What happens after you cancel Treated

Cancellation and service termination work differently; knowing the difference protects you from surprise charges.

Subscription charges stop, but your account remains active

When you cancel your Treated subscription, recurring charges and prescription refills stop immediately or within one billing cycle, depending on your account type and the cancellation method you used. However, your account, medical records, and consultation history remain in the system. You can still log in if you need to view past prescriptions or retrieve medical information. This separation between subscription and account is intentional, but it also means you need to verify billing stopped separately from confirming account access still works.

Refunds for unused medication and charges

If you cancel mid-cycle or have paid for medication you have not yet received, you are entitled to a refund under Canadian consumer protection law. The timeline depends on your payment method: credit card refunds typically appear within 5 to 10 business days, while e-transfer or bank account refunds may take longer. Contact Treated's support team within 14 days of cancellation to request a refund for any unused services or medication.

Unopened, unused medication shipped to you can sometimes be returned for a refund, but Treated's return policy varies. Check your cancellation confirmation email for the return shipping address and deadline. If Treated refuses to refund you, Tocancel recommends filing a chargeback with your bank or credit card issuer as your backup option.

What to do if charges continue after cancellation

If you see a charge from Treated on your credit card or bank statement after cancellation, act immediately. Contact your financial institution first and dispute the charge as unauthorised. In parallel, send Treated a follow-up email or certified letter stating that you cancelled on [date] and that this charge is in violation of your cancellation request. Request a full refund and ask for written confirmation within 7 days. If you receive no response, file a formal complaint with your provincial consumer protection authority.

Pricing and billing structure at Treated

Understanding Treated's charges helps you identify what to cancel and what refunds you may be owed.

If you are on a monthly subscription, cancelling stops the $79-$154 recurring charge. If you cancel mid-cycle, request a prorated refund for the unused portion of the month.

Common mistakes when cancelling Treated

Cancelling a subscription feels like a simple task, but small oversights can leave you vulnerable to continued charges and billing disputes.

Pausing instead of cancelling

Many users accidentally pause their subscription instead of cancelling it. Pausing temporarily stops charges but automatically resumes after a set period (often 30 or 90 days). If your goal is to cancel permanently, make sure you select "Cancel" or "End Subscription," not "Pause" or "Temporarily Stop." Read any confirmation screen carefully; it should say "Your subscription has been cancelled" or "No further charges will be made," not "Your subscription is paused until [date]."

Relying only on phone calls or chat without written proof

If you cancel by phone or live chat without sending a follow-up email, you have no proof of your cancellation request if a dispute arises. Always follow up a phone or chat cancellation with a written email saying: "This confirms I cancelled my subscription on [date] at [time] with [representative name, if provided]." This creates a paper trail and protects you if Treated later claims they never received a cancellation request.

Not checking your first statement after cancellation

Some users cancel but do not verify the charge stopped on their next billing date. Mark your calendar: 3 to 5 days after your expected billing date, log into your bank or credit card account and confirm no new Treated charge appeared. If a charge did post, contact your bank immediately to dispute it. Waiting weeks or months to spot an unwanted charge reduces your dispute window and makes the case harder to prove.

Forgetting to cancel auto-renewal before your trial ends

If you signed up for a free trial, make a note of the trial end date and cancel 2 to 3 days before it ends. Free trials automatically convert to paid subscriptions at the end of the trial period. Do not assume the trial will simply expire; you must actively cancel to prevent the first charge. Tocancel recommends setting a phone reminder on the trial end date minus 2 days, so you have time to cancel without a charge posting.

Steps to take after cancellation

Cancellation is not complete until you verify the company stopped billing and your records are secure.

Keep all cancellation evidence in one place

Create a folder (physical or digital) with copies of every cancellation-related document: confirmation screenshots, email chains, certified mail receipts, and bank statements showing no further charges. If a dispute arises weeks or months later, this folder will be your proof. Tocancel advises keeping these records for at least one year after cancellation, even if everything went smoothly.

Monitor your billing for 60 days

Even after cancellation, check your credit card or bank statement every week for the first month, then monthly for the next 60 days. Some companies process final charges after cancellation is confirmed, or they may have recurring charges tied to different billing cycles. If you spot an unexpected Treated charge, dispute it immediately with your financial institution. The longer you wait, the weaker your dispute claim becomes.

Request deletion of your personal health data if you wish

Once you have cancelled, you may want to request that Treated delete your personal health information from their servers. Under PIPEDA, you have the right to request deletion or correction of your personal data. Send an email to Treated's privacy contact (usually found on their Privacy Policy page) and request deletion of your account data. The company has 30 days to respond. Note that Treated may retain some data for legal or regulatory reasons (prescription records, for instance), but they must delete unnecessary personal information.

If Treated refuses to cancel or keeps charging you

Tocancel stands with consumers who face stonewalling from companies; you have legal remedies.

Step 1: send a final written demand

If Treated ignores your cancellation request or continues billing after you cancel, send one final formal email or certified letter that includes: the date you originally cancelled, all cancellation reference numbers or confirmations, a list of unwanted charges that have posted since cancellation, and a demand for a full refund within 7 days. State clearly: "If I do not receive confirmation of cancellation and a refund of [amount] by [date], I will file a chargeback and complaint with [your province's] consumer protection authority." Save a copy for your records.

Step 2: file a chargeback with your bank

Contact your credit card issuer or bank and file a chargeback or transaction reversal dispute for any charges that posted after your cancellation date. Provide your bank with copies of your cancellation request, confirmation screenshots, and certified mail receipts. You have 60 to 120 days from the transaction date to file a dispute, depending on your financial institution. Your bank will investigate and, if the evidence supports you, will reverse the charge and credit your account.

Step 3: file a complaint with your provincial consumer protection authority

Each Canadian province has a consumer protection office that handles complaints about unfair billing and failure to honour cancellations. If Treated refuses to refund you or continues charging you after cancellation, file a formal complaint. Here are the relevant agencies by province:

• Ontario: Ontario Attorney General, Consumer Protection Bureau
• British Columbia: BC Consumer Protection Office
• Alberta: Alberta Fair Trading Act (Service Alberta)
• Quebec: Office of the Protecteur du consommateur (OPC)
• Manitoba: Consumer Protection Office (Manitoba Shared Services)
• Saskatchewan: Financial and Consumer Affairs Authority
• Nova Scotia: Consumer Services Division (Department of Attorney General)
• New Brunswick: Service and Regulatory Affairs (Consumer Protection)
• Newfoundland and Labrador: Regulatory Affairs Division (Consumer Affairs)
• Prince Edward Island: Consumer, Labour and Financial Services Office
• Northwest Territories, Yukon, Nunavut: Consumer affairs offices in territorial capitals

Provide the authority with your cancellation evidence, copies of all correspondence with Treated, and a clear account of the charges you dispute. The authority will investigate and may take enforcement action if they find Treated has violated consumer protection law.

Comparison: should you cancel or pause Treated?

This table helps you decide whether cancellation or pausing is the right choice for your situation.

If you are certain you will not use Treated again, cancel. If you might return in 3 to 6 months, pause may be more convenient. Either way, set a calendar reminder to verify no charges post after your choice.

How to contact Treated for support or escalation

Below is the contact information for Treated customer support and the mailing address to use for certified mail cancellations.

Always verify current contact information on the official Treated website before sending important correspondence. Mailing addresses can change, so confirming the address on your latest invoice or bill is the safest approach.

Final take: you have the right to cancel, and tocancel is here to help

Cancelling Treated is your right as a Canadian consumer. Whether you cancel through your account dashboard, email, or certified mail, you deserve clear confirmation that charges have stopped and your health data is secure. Tocancel has helped thousands of consumers cancel unwanted subscriptions and recover unauthorized charges by understanding their rights and taking confident action.

Use the methods, templates, and contact information in this guide to cancel Treated safely. If the company resists or continues billing you, escalate to your provincial consumer protection authority or file a chargeback with your bank. You are not powerless; Canadian consumer law is on your side. For more support navigating cancellations, refunds, and consumer rights across dozens of Canadian services, visit Tocancel and use our cancellation tools, guides, and community advice. Your cancellation is just one click away.