Cancel Who Gives A Crap: Step-by-Step Guide

How to cancel your Who Gives a Crap subscription in canada

What is Who Gives a Crap

Who Gives A Crap is a direct-to-consumer subscription service that delivers sustainable paper products-toilet paper, tissues, paper towels and more-straight to your Canadian home. The company specializes in eco-friendly alternatives made from recycled fibres and bamboo, and you choose whether to receive one-time purchases or set up automatic recurring deliveries. If you've decided this service no longer fits your needs, Tocancel is here to walk you through cancellation step by step.

Why subscribers choose this service

Customers are drawn to Who Gives A Crap for its environmental commitment, convenient home delivery and product quality. The company donates a percentage of profits to global sanitation projects, which appeals to socially conscious shoppers. Your subscription gives you control over delivery frequency and product selection, making it simple to adjust your order timing.

Common reasons to cancel

You might cancel because you've built up inventory at home, discovered a lower-cost competitor, prefer in-store shopping, experienced delayed shipments, or simply reassessed your household paper needs. Whatever prompted your decision, your right to cancel should be honoured without friction or unnecessary delays. Tocancel helps you assert that right with confidence.

Your consumer rights in canada

Canadian consumer protection laws give you specific rights when dealing with subscription services, and understanding these protections empowers you to cancel without guilt or hesitation.

What federal and provincial law protects you

Canada's federal Competition Act and provincial consumer protection statutes work together to regulate online retailers. Your province has its own Consumer Protection Act (or equivalent legislation) that covers distance sales and subscription contracts. These laws require companies to honor their stated cancellation policies and to process refunds within a reasonable timeframe-typically 5 to 10 business days. If Who Gives A Crap fails to follow its own published policy or violates provincial consumer law, you have grounds to escalate your complaint to your provincial consumer protection office. Your legal position is straightforward: the company must either cancel your subscription or refund your money according to its stated terms.

Who Gives a crap's 30-day money-back guarantee

The company offers a voluntary "Love it, or your money back" guarantee within 30 days of delivery. This is a commercial promise, not a statutory right, but it creates a contractual obligation that you can rely on. Refunds go back to your original payment method within 5 to 10 business days. Note that shipping charges are excluded from refunds under this policy. This guarantee gives you a safety window to evaluate your first order before committing to future deliveries.

Your right to cancel ongoing subscriptions

You have an absolute right to cancel your recurring subscription at any time. The company cannot lock you into indefinite commitments or charge you without permission after you cancel. If you encounter resistance or unauthorized charges, Tocancel recommends documenting every communication and escalating to your provincial consumer protection authority. Your cancellation request should be honored within one billing cycle, and any future charges should stop immediately.

Cancellation methods and their speed

Who Gives A Crap offers multiple paths to cancel, each with different response times and reliability levels.

Cancel via your online account dashboard

The fastest and most reliable method is to cancel directly through the company's website using your account dashboard. This approach gives you immediate confirmation and a digital record of your cancellation.

1. Visit the Who Gives A Crap website and log in using your email address and password.
   • If you have forgotten your password, click the "Forgot Password" link on the login page to reset it immediately.
2. Navigate to your account settings or the "My Subscriptions" section in your dashboard.
   • Look for a "Manage Subscriptions" menu or similar option within your account.
3. Review your active subscriptions-each product (toilet paper, tissues, paper towels) will be listed separately.
   • Remember that cancelling one product does not automatically cancel others; you must handle each subscription individually.
4. Click the "Cancel Subscription" button or link next to the product you wish to remove.
   • The system may ask you to confirm your cancellation and optionally provide feedback on why you are leaving.
5. Complete the cancellation process and wait for a confirmation email.
   • Save this email as proof of your cancellation for your records.
6. Verify within 24 hours that the subscription no longer appears as active in your dashboard.
   • If it still shows as active, contact customer service immediately with your cancellation confirmation email.

This method typically takes fewer than 5 minutes and provides instant proof that you cancelled. Tocancel strongly recommends this approach as your first option.

Cancel via email or customer service

If you cannot access your account or prefer written correspondence, email works as a backup cancellation method. Send your request to the company's customer service email address with your full name, account email, and the date you wish your subscription to end. Request a confirmation email in response. Email cancellations typically take 2 to 5 business days to process. Keep copies of all emails for your protection. This method is slower than dashboard cancellation but creates a documented trail if disputes arise later.

Cancel by phone

You can also call Who Gives A Crap's customer service team during business hours to request cancellation over the phone. Have your account details ready, and take notes of the date, time, and name of the representative who assists you. Ask for a confirmation number or follow-up email. Phone cancellation is immediate but leaves no written record unless the company emails confirmation. For that reason, Tocancel recommends following up with an email that says "This confirms our phone conversation on [date] to cancel my subscription effective [date]."

Step-by-step cancellation walkthrough

Follow this detailed process to ensure your cancellation goes through without complications.

Before you cancel: what to check

Verify a few details before you submit your cancellation request. Log into your account and note your next scheduled delivery date-you may be able to cancel before charges are applied. Check if you have any outstanding orders or pending refunds that should be resolved first. Review your payment method to confirm there are no billing issues. This preparation prevents complications and speeds up the cancellation process.

Submitting your cancellation request

Once you are ready, use the dashboard method described above. Click "Cancel Subscription," confirm your choice, and wait for the confirmation email. Do not rely on screen messages alone; you need written confirmation. If the system does not send you an email within 30 minutes, contact customer service with a screenshot of your cancellation screen. Tocancel has helped thousands of consumers avoid future charges by insisting on written proof of cancellation. Save that confirmation email to your phone, your email, and your computer-redundancy protects you.

Verifying cancellation has taken effect

Check your account dashboard two to three days after cancelling to confirm the subscription no longer appears as active. Your next scheduled delivery should no longer be listed. If the subscription is still showing, contact customer service immediately and reference your cancellation confirmation email. Request a manual cancellation and ask for a new confirmation. Do not wait for the next billing cycle to address this; act within 48 hours of noticing the problem.

Refunds and billing after cancellation

Understanding what happens to your money after you cancel protects you from unexpected charges.

When you receive a refund

If you cancel before your next billing date, you should not be charged. If you cancel after a charge has already been applied to your payment method, the company should refund that amount within 5 to 10 business days. The refund will return to your original payment method-credit card, debit card, or PayPal account. Check your bank or credit card statement to confirm the refund has posted. If 10 business days pass without a refund, contact customer service with your cancellation date and the transaction number from your statement.

Protecting yourself from future charges

After you cancel, watch your bank and credit card statements for at least one billing cycle to ensure no further charges appear. If an unauthorized charge occurs after your cancellation date, contact your bank or credit card company immediately and report the charge as unauthorized. Your financial institution has a legal duty to investigate and can reverse fraudulent charges. Simultaneously, send Who Gives A Crap a written notice (email or registered mail) stating that you cancelled on [date] and that the recent charge violates your cancellation request. Keep copies of everything.

Refund disputes and escalation

If the company refuses to refund a post-cancellation charge or disputes that you cancelled, do not give up. Contact your provincial consumer protection office and file a formal complaint. Provide your cancellation confirmation email, your account statements, and your correspondence with the company. Tocancel emphasizes that these offices exist to enforce consumer law and can compel refunds when companies fail to comply. Your province's authority has the power to investigate and impose penalties on businesses that ignore cancellation requests.

Common mistakes to avoid during cancellation

Even with good intentions, small errors can delay your cancellation or leave you vulnerable to additional charges-so take these pitfalls seriously.

Mistake 1: cancelling only one subscription when you have multiple

Who Gives A Crap lets you subscribe to different products separately. If you have toilet paper, tissues, and paper towels all scheduled to deliver, cancelling one does not stop the others. You must manually cancel each product line. Review your full subscription list before you begin, and check off each item as you cancel it. This prevents the frustration of thinking you have cancelled everything only to be charged for a forgotten item.

Mistake 2: assuming a verbal cancellation is complete

If you cancel by phone or chat, do not assume the job is done. Always request a confirmation email or follow-up message that states your cancellation date and effective date. Verbal-only cancellations leave no proof, and if a charge appears later, you have no evidence to dispute it. Written confirmation is your legal protection.

Mistake 3: not checking for confirmation and allowing next billing date to pass

Cancellation works best when you act before your next billing date. If you cancel after charges have been applied, you must then wait for a refund. If you do not confirm your cancellation within 24 hours, contact the company again. Do not let several days pass without verification. The sooner you confirm, the sooner you are protected from future charges.

Mistake 4: ignoring unauthorized post-cancellation charges

If a charge appears on your statement after your cancellation date, address it immediately. Contact the company, reference your cancellation email, and demand a refund. If they do not respond within 5 business days, contact your bank or credit card company and dispute the charge. Waiting too long to dispute unauthorized charges can reduce your protection window.

After cancellation: what to expect

Your subscription has been cancelled, but a few loose ends remain to tie up.

Timeline for your final delivery

If you cancelled before your scheduled delivery date, that shipment should not occur. If you cancelled after the delivery window had already begun, your final shipment may still arrive. Check the tracking information in your account if it appears. Once your final order arrives, inspect it and keep the packaging in case you need to return items or reference proof of delivery for a dispute.

Account deletion and privacy

Cancelling your subscription does not automatically delete your account. Your personal information, order history, and payment details remain on file. If you wish to remove your account entirely, contact customer service and request account deletion. The company may ask you to confirm your request via email. Deleting your account prevents future marketing emails and removes your data from their system. This step is optional but recommended if you do not plan to return to the service.

What if you change your mind

You can reactivate your subscription at any time by logging back into your account and switching subscriptions back on. There is no penalty for reactivating. However, if your account has been fully deleted, you will need to create a new account and start fresh.

Comparison of cancellation methods

Different cancellation paths offer different advantages in terms of speed, documentation, and reliability.

Your legal recourse if cancellation is refused

If Who Gives A Crap resists your cancellation request or ignores it, you have legal remedies at your disposal.

Document everything and escalate

Keep copies of all communications-emails, screenshots, confirmation numbers, and dates. If the company does not honour your cancellation or charges you after you cancel, compile these documents and file a complaint with your provincial consumer protection authority. In Ontario, contact Consumer Protection Ontario; in British Columbia, reach out to the Office of the Regulator of Mortgage Brokers; in Alberta, contact the Fair Trading Act authority for your region. Each province has its own enforcement body, and these organizations have the power to investigate and compel refunds. Tocancel recommends filing your complaint within 30 days of the disputed charge for maximum impact.

Dispute the charge with your bank or credit card company

You also have the right to dispute any charge you believe is unauthorized or fraudulent. Call your bank or credit card company, explain that you cancelled your subscription on [date] and that a subsequent charge violates that cancellation, and request a chargeback or reversal. Your financial institution can reverse the charge and investigate Who Gives A Crap independently. This is a powerful tool if the company ignores your cancellation request. Do not hesitate to use it.

Small claims court as a final option

If the company owes you a refund and refuses to pay, and the amount falls within your province's small claims court limit (typically $5,000 to $35,000 depending on your province), you can file a small claims action. You will need your cancellation confirmation email and bank statements showing the unauthorized charge. Many small claims cases are won by consumers who simply show up with evidence. Tocancel advises that taking this step often motivates companies to settle quickly.

Pricing summary

Understanding Who Gives A Crap's subscription costs helps you assess whether cancellation or pausing is the right choice.

If cost is your reason for cancelling, you might also consider pausing your subscription temporarily instead. This keeps your account active but stops charges until you resume. Tocancel suggests asking customer service about pause options if price is the only issue.

Helpful resources and next steps

You now have all the information you need to cancel confidently and protect your rights.

Your provincial consumer protection contact

If you need to escalate a cancellation dispute, contact your provincial authority. In Ontario, reach out to Consumer Protection Ontario; in British Columbia, contact the Office of the Regulator; in Alberta, the Fair Trading Act office; in Quebec, the Office of the Protecteur du Consommateur. These offices investigate complaints and can compel refunds and penalties. Tocancel recommends bookmarking your provincial office's contact page so you have it ready if needed.

Contacting Who Gives a Crap directly

For cancellation questions or to request account deletion, contact Who Gives A Crap's customer service team. Visit their official website for current email addresses and phone numbers. Email is preferable for cancellation requests because it creates a written record. When you email, include your full name, account email address, the subscription product you are cancelling, and your requested cancellation effective date.

Filing a formal complaint

If the company fails to honour your cancellation, file a complaint with your provincial consumer protection office online or by mail. You will need your order confirmation numbers, cancellation confirmation email, and bank statements showing disputed charges. The office will notify the company and investigate. This step is free and can result in compensation for you.

Final summary: take action today

Cancelling your Who Gives A Crap subscription is your right, and you now have the knowledge to exercise it without hesitation. Use the online dashboard method for immediate cancellation; save your confirmation email; and verify within 24 hours that your subscription is no longer active. If you encounter any resistance, escalate to your provincial consumer protection office-that is exactly why these bodies exist. Tocancel has helped thousands of consumers assert their cancellation rights and recover unauthorized charges. You can do this too. Log into your account right now, navigate to your subscriptions, and click cancel. Your confirmation email will arrive within minutes, and you will have taken back control of your billing.