Cancel Yumove: The Right Way to Protect Your Refund

How to cancel your Yumove subscription and claim your refund in canada

Why you might want to cancel Yumove

Yumove is an online retailer specializing in joint supplements designed for pets. The company sells both one-time purchases and recurring subscription boxes through its website, mobile app, and customer account portal. You may have signed up for a Yumove subscription expecting results for your pet's mobility and comfort, but if the supplements haven't delivered, you've found a better alternative, or you simply want to pause your orders, you have clear cancellation rights under Canadian consumer protection law.

Your reason for cancelling doesn't matter legally. What matters is knowing exactly how to cancel, understanding what refunds you're entitled to claim, and acting within the timeframes that protect you. Tocancel exists to walk you through each step so you avoid costly delays and keep full control of your account and money.

Types of Yumove subscriptions

Yumove offers three main ways to subscribe:

• One-off purchases: You buy a single product with no automatic renewals.
• Subscribe and Save (web account): You set up recurring orders on yumove.com that renew at intervals you choose.
• In-app subscriptions (Apple App Store or Google Play): You manage recurring orders directly through the app store's subscription system.

Each type has a different cancellation process. Check your email receipts or log into your account to confirm which subscription model you're using, because the cancellation method and timing requirements vary by platform.

Who should cancel right now

You should cancel immediately if you notice your pet isn't responding to the supplements, if you're being charged unexpectedly, or if you've found a competing product that works better. Don't wait hoping the next shipment will be different. The sooner you cancel, the sooner you can claim your refund and stop future charges.

Your consumer rights under canadian law

Canadian consumer protection law gives you powerful, enforceable rights when cancelling online purchases from Yumove. Understanding these rights is your strongest lever when dealing with the company.

The 14-day cooling-off period

Under the Consumer Protection Act (and equivalent provincial laws in all Canadian provinces), you have at least 14 days from the delivery date to cancel your order and claim a full refund, regardless of whether the product is defective or simply didn't meet your expectations. This applies to all Yumove Subscribe and Save products. Your legal position is clear: within 14 days of delivery, you can cancel without penalty or justification.

Yumove's stated policy is even more generous, often allowing returns and cancellations up to 28 days from delivery. Always work within the longest timeframe available to you, which in this case means you have up to 28 days to initiate your cancellation and refund claim.

The "See the difference" guarantee

Yumove offers an extended six-week trial period under its "See the Difference" guarantee. If you don't notice improvement in your pet's joint health or mobility within six weeks, you can request a full refund without needing to return the product in most cases. This goes well beyond the statutory minimum and is a significant consumer protection. Save your order confirmation email so you can reference the six-week window if you need to invoke this guarantee.

Rights for defective or misdescribed products

If your Yumove supplements arrive damaged, are missing from the package, or are described inaccurately on the website, Canadian consumer law entitles you to a replacement or refund within 30 days for significant defects, and longer if the fault is discovered later. Yumove may ask you to return the defective product first, but you're entitled to a refund once the company receives it or verifiable proof that you shipped it.

Yumove subscription pricing in canada

Understanding what you're paying helps you calculate exactly what refund or credit you're entitled to claim. Here is a breakdown of typical Yumove subscription costs in Canadian dollars.

Note the difference between web subscriptions (14-28 day refund window) and in-app subscriptions, which follow Apple App Store (14 days) and Google Play (7 days) terms. If you subscribed via an app, your refund window is shorter, so act immediately.

How to cancel your Yumove subscription step by step

Follow these platform-specific instructions to cancel your Yumove subscription and initiate your refund. Start by identifying which subscription type you have, then follow the corresponding steps.

Cancel a web-based subscription (Subscribe and save)

If you subscribed directly through yumove.com, follow these steps to cancel your recurring orders.

1. Log into your Yumove account on yumove.com using your email address and password.
2. Navigate to "My Subscriptions" or "Manage Subscriptions" in your account settings (usually in the top right menu under your profile).
3. Locate your active subscription and click "Manage" or "Edit".
4. Look for the "Pause" or "Cancel Subscription" button at the bottom of the subscription details.
   • Do not simply pause if you want a refund; select "Cancel Subscription".
   • If a cancellation reason is requested, select "I found a better alternative" or "Not happy with the product" (the reason doesn't affect your refund eligibility).
5. Confirm your cancellation by clicking the final "Confirm Cancellation" button.
6. Yumove should display a confirmation message. Take a screenshot of this message for your records.
7. Check your email within 10 minutes for a cancellation confirmation email from Yumove. If you don't receive it, contact customer service with your account details and cancellation timestamp.

Cancel an apple app store subscription

If you subscribed to Yumove through the Apple App Store, you must cancel through your Apple account, not through the Yumove app.

1. Open the Settings app on your iPhone, iPad, or Mac.
2. Tap or click your name at the top of the screen.
3. Select "Subscriptions".
4. Find "Yumove" in the list of active subscriptions.
5. Tap "Yumove" and then tap "Cancel Subscription".
6. Select a reason for cancellation when prompted (optional, but helpful for feedback).
7. Confirm the cancellation. Apple will send you a confirmation email.
8. Request a refund by tapping "Report a Problem" in the same subscription settings, or contact Apple Support directly for a refund for the most recent charge if it's within 14 days.

Cancel a google play subscription

If you subscribed through Google Play, cancel directly in your Google Play account. Google Play offers only a 7-day refund window, so act immediately.

1. Open the Google Play Store app on your Android device or visit play.google.com on a web browser.
2. Tap your profile icon in the top right corner.
3. Select "Manage Subscriptions".
4. Tap "Yumove" from the list of active subscriptions.
5. Tap "Cancel Subscription".
6. Choose a cancellation reason when prompted.
7. Confirm the cancellation. Google Play will send a confirmation email.
8. Request a refund immediately by contacting Google Play Support if your charge is within 7 days of the transaction date. Note that Google Play's refund window is shorter than the statutory 14-day Canadian cooling-off period, but Canadian consumer protection law may override it. Tocancel recommends contacting Google Play Support in writing to reference your Canadian consumer rights if they initially deny your refund.

Claiming your refund after cancellation

Cancelling your subscription doesn't automatically trigger a refund. You must take active steps to request one, especially if you've already been charged for the current billing period.

Refund eligibility and timelines

You are eligible for a full refund if you request cancellation within 14-28 days of your most recent delivery. If you've already received the product and used it, the 28-day window under Yumove's policy (or the six-week "See the Difference" guarantee) still applies. If you cancel before the next shipment is dispatched, Yumove will not charge you for future orders, but you may need to request a refund for the current billing period if you've already been charged.

Yumove typically processes refunds within 5-10 business days once your cancellation is confirmed. The refund will be credited back to your original payment method. Check your bank or credit card account 7-14 days after cancellation to confirm the refund has posted.

What to do if your refund is delayed

If you don't see a refund within 14 days of your cancellation date, follow these steps:

• Check your Yumove account to confirm that the cancellation was processed (log back in and verify "Subscriptions" shows "Cancelled").
• Check your email for any communication from Yumove asking for additional information (such as a return shipping label or proof of cancellation).
• Contact Yumove customer service directly with your order number, cancellation date, and the amount you're seeking to refund. Request a response in writing via email.
• If Yumove doesn't respond within 10 business days, or if they refuse your refund, escalate to your provincial consumer protection authority or the Competition Bureau of Canada, which enforces refund obligations under the Competition Act.

Common mistakes that delay or deny your refund

Many consumers lose refunds because they make preventable errors during the cancellation process. Learning what not to do will protect your claim.

Pausing instead of cancelling

This is the most common mistake. If you tap "Pause Subscription" instead of "Cancel Subscription," your account remains active and you will be charged when the pause period ends. Pausing is not cancellation and doesn't trigger a refund eligibility. Always select "Cancel," not "Pause."

Not requesting a refund explicitly

Cancelling your future shipments is not the same as requesting a refund for charges you've already incurred. You must contact Yumove customer service or use their refund request form to claim money back for products you've already purchased. Send an email to their support team stating clearly: "I am requesting a refund for order [order number] under the 14-day cooling-off period" or "under the See the Difference guarantee."

Missing the refund window

If more than 28 days have passed since delivery, Yumove will argue you're outside the return window. Check your delivery confirmation email immediately to calculate your deadline. If you're close to day 28, submit your cancellation and refund request the same day.

Not keeping proof of cancellation

Screenshots and confirmation emails are your legal evidence. If Yumove later claims you never cancelled, you'll need proof. Save the cancellation confirmation message, the confirmation email, and a screenshot of your account showing "Subscription Cancelled" status.

Ignoring app store and google play restrictions

App Store subscriptions allow only 14 days for refunds; Google Play allows only 7 days. These windows are shorter than the statutory 14-day Canadian cooling-off period. If you subscribed via an app and you're past their window, you have a stronger legal claim by citing Canadian consumer law. Contact the app store's support team in writing, explicitly referencing the Consumer Protection Act and your provincial consumer rights. Tocancel has seen consumers successfully recover refunds by escalating beyond the app store's initial denial.

What happens after you cancel

Once your cancellation is confirmed, several things happen automatically. Understanding this timeline helps you track your refund and avoid confusion.

Immediate effects

Within 1-2 hours of confirmation, your subscription will stop appearing as "Active" in your account dashboard. No future shipments will be scheduled. If a shipment was already in transit at the time you cancelled, you have the right to refuse delivery or return it for a refund under Canadian law.

Refund processing

Yumove initiates the refund to your original payment method within 5 business days. If you paid by credit card, your bank may take an additional 5-10 business days to post the credit. If you paid by debit card, the timeline is often the same. If you used PayPal or another third-party payment method, that service may add its own processing time.

Communication from Yumove

Expect one cancellation confirmation email immediately, and one refund notification email within 10 business days. If you don't receive the refund notification, contact customer service with your cancellation confirmation details and request written confirmation of the refund amount and expected posting date.

Your next steps: act today with tocancel

You now understand your rights, the cancellation process, and exactly how to claim your refund. The most important action is to cancel now if you've decided Yumove isn't working for you or your pet. Don't wait for the next billing cycle to charge you again.

If you run into resistance from Yumove, or if your refund doesn't appear within 14 days, you have escalation options. Contact your provincial consumer protection office (search "[Your Province] Consumer Protection Office") or the Competition Bureau of Canada at competition.gc.ca. These authorities enforce refund rights and can compel Yumove to pay you.

Tocancel is built to help consumers like you navigate cancellations with confidence. Whether you're cancelling Yumove or any other subscription service, Tocancel has guides covering cancellation steps, refund timelines, and consumer law across Canada. Visit tocancel.com to browse cancellation guides for thousands of services, find customer service contact details, and access templates for escalation letters if you need to enforce your rights.

Taking back control of your money is your right. Tocancel has helped thousands of consumers cancel unwanted subscriptions, claim refunds they were denied, and avoid future charges. You are not trapped by Yumove. You have legal rights, you have a clear cancellation process, and you have free resources at Tocancel to help you act. Cancel today, and track your refund every step of the way.

Contact information for escalation

If Yumove refuses your cancellation or refund, send a formal letter to:

Yumove Customer Service
Write to their support email address first (found on yumove.com or in your confirmation email). Request a written response within 10 business days outlining why they're refusing your refund.

If they don't respond or refuse, escalate to your provincial consumer protection authority:

Competition Bureau of Canada
Place du Portage, Phase I
50 Victoria Street
Gatineau, Quebec K1A 0C9
Phone: 1-800-348-5358
Website: competition.gc.ca

The Competition Bureau handles subscription and refund complaints across all of Canada and can order Yumove to refund you if you have a valid claim under Canadian consumer law.