Cancel Citytv+: Your Step-by-Step Guide

How to cancel Citytv+ in canada: your complete step-by-step guide

What is Citytv+ and why cancellation matters

Citytv+ is a Canadian streaming service owned by Rogers that bundles live over-the-air channels including Citytv, Bravo, HGTV, Food Network, Discovery, ID, FX, FXX and Magnolia Network alongside on-demand programming. New subscribers receive a 7-day free trial before your first charge. The service offers both monthly ($9.99) and annual ($99.00) plans, plus a combined Citytv+ and Sportsnet+ bundle starting at $16.99 per month if you want sports coverage alongside entertainment.

If you've decided this service no longer matches your viewing habits or budget, or if you signed up during the free trial and want to cancel before being charged, you have clear cancellation rights. Your path forward depends on how you subscribed and which province you live in. At Tocancel, we've guided thousands of Canadian consumers through subscription cancellations like this one, and the process is simpler than many people expect once you know the correct steps.

When cancellation makes sense

You might cancel Citytv+ if you're reducing your monthly streaming costs, if the channel lineup no longer appeals to your viewing preferences, or if you've worked through the on-demand library. Perhaps you subscribed through the Apple App Store or Google Play and prefer managing subscriptions directly with Rogers instead. You may also be consolidating services after discovering overlapping content elsewhere. Whatever your reason, Tocancel recommends cancelling during your free trial period whenever possible-this way, no charges hit your account at all, and you avoid any billing disputes.

Your cancellation rights in canada

As a Canadian consumer, you are protected under provincial consumer protection legislation. Your legal position is straightforward: you have the right to cancel any subscription service you no longer want. In Quebec specifically, the Consumer Protection Act gives you the explicit right to request immediate cancellation with a prorated refund, regardless of your billing cycle. In other Canadian provinces, subscription services like Citytv+ typically honour cancellation at the end of your current paid period. If you subscribed through the App Store or Google Play, Apple and Google's refund policies govern your account, not Citytv+'s terms alone. Tocancel advises you to understand these protections before you proceed-they are your leverage if a dispute arises with Rogers or your payment processor.

Citytv+ pricing and plan overview

Understanding your current plan and pricing helps you make a quick decision about cancellation and estimate any potential refunds.

If you cancel during your 7-day free trial, no charge will appear on your payment method. If you have already been billed one or more times, your refund eligibility depends on your province and which cancellation method you use-keep reading for those details.

How to cancel Citytv+ by subscription method

Your cancellation route depends on where you originally subscribed. Follow the method that matches your account type to ensure your cancellation is processed correctly.

Cancel your direct Citytv+ subscription (Rogers account)

If you signed up directly on the Citytv+ website or through a Rogers account, use this cancellation method.

1. Visit the official Citytv+ website and sign in with your email address and password.
   • Use a desktop or mobile browser-the steps work the same on both.
   • If you cannot remember your password, click "Forgot password" and follow the reset email.
2. Navigate to your Account settings.
   • Look for a menu icon, gear icon, or your profile name in the top-right corner.
   • Select "My Account" or "Account Settings" from the dropdown menu.
3. Select Billing or Subscription settings.
   • You will see your current plan, next billing date, and payment method on file.
   • Look for a button or link labeled "Manage subscription" or "Cancel subscription."
4. Click Cancel subscription and confirm your choice.
   • Rogers may offer you a retention discount or pause option-decline these if you want to proceed with cancellation.
   • Read the cancellation confirmation carefully and save or screenshot the confirmation number for your records.
5. Check your email for a cancellation confirmation from Rogers within 24 hours.
   • This email confirms your cancellation date and any refund eligibility.
   • Keep this email as proof of cancellation in case of future billing disputes.

Cancelling via the website is the fastest and most documented method, and Tocancel recommends this approach for most subscribers because you receive an immediate on-screen confirmation and email proof.

Cancel your Citytv+ subscription via apple app store

If you subscribed to Citytv+ through the Apple App Store on an iPhone, iPad, or Mac, you must cancel through Apple, not through Rogers directly.

1. On your Apple device, open the Settings app.
   • On iPhone or iPad: tap Settings, then scroll down and tap your name at the top.
   • On Mac: open System Settings, then click your Apple ID name in the sidebar.
2. Tap Subscriptions (or click Subscriptions in the sidebar on Mac).
   • You will see a list of all active subscriptions tied to your Apple ID.
3. Find Citytv+ in the list and tap or click on it.
   • If you do not see Citytv+ listed, check that you are looking at the correct Apple ID.
4. Tap or click Cancel subscription and confirm your choice.
   • Apple will ask you to select a reason for cancellation-choose the option that best matches your situation.
   • You will see a confirmation that your subscription will end on your next billing date.
5. Check your email for a subscription cancellation confirmation from Apple.
   • Save this email as proof that you cancelled via the App Store.
   • Your access to Citytv+ will end on the date Apple specifies in the confirmation, and you will not be charged again.

Cancelling through Apple ensures that Rogers cannot charge you through the App Store after your current billing period ends, because Apple controls the payment relationship in this scenario.

Cancel your Citytv+ subscription via google play

If you subscribed through Google Play on an Android phone or tablet, cancel your subscription through Google, not directly with Rogers.

1. On your Android device, open the Google Play Store app.
   • Tap your profile icon in the top-right corner of the screen.
2. Tap Manage subscriptions.
   • You will see all active subscriptions linked to your Google account.
3. Tap Citytv+ in the list.
   • If you do not see it, scroll down to find it or use the search function.
4. Tap Cancel subscription and confirm your choice.
   • Google will ask you to confirm the cancellation and may offer a retention incentive-proceed with cancellation if you are certain.
   • You will see a confirmation that your subscription will end on your next billing date.
5. Check your email for a subscription cancellation confirmation from Google.
   • Keep this email as proof of cancellation.
   • Your Citytv+ access will end on the date Google specifies, and no further charges will occur.

Google Play subscriptions work similarly to Apple App Store subscriptions-Google controls the payment and billing, so Rogers cannot charge you once Google's cancellation takes effect.

Refund eligibility and timeline for Citytv+

Your refund rights depend on your province, your plan type, and when you cancel relative to your billing cycle.

Refunds during the free trial period

If you cancel within your 7-day free trial, no charge will ever appear on your payment method. This is guaranteed-Rogers will not bill you for a trial period subscription that you cancelled before the trial ended. You can cancel at any point during those 7 days without financial consequence.

Refunds after you have been billed

Once Rogers has charged you for a billing period, your refund eligibility depends on your province. In Quebec, the Consumer Protection Act entitles you to an immediate refund if you cancel and have used less than half of your subscription period. In other Canadian provinces, Rogers typically does not offer refunds for monthly or annual subscriptions after the billing period begins, but you will not be charged again once your cancellation takes effect. If you subscribed through Apple App Store or Google Play, you may be entitled to a refund under Apple or Google's refund policies, which can extend to 14 days after purchase in some cases. To request a refund through Apple or Google, you must contact their support teams directly, not Rogers. Tocancel recommends filing a refund request within 48 hours of noticing an unwanted charge to increase your chances of approval.

Timeline for cancellation to take effect

When you cancel Citytv+, your subscription continues until the end of your current billing period. If you cancel on the 15th of the month and your billing cycle resets on the 30th, you retain access until the 30th. After that date, your account becomes inactive and you cannot log in. You will not see a final charge on the day after cancellation if you cancel before your next billing date.

Common mistakes when cancelling Citytv+

Many Canadian consumers accidentally create friction in the cancellation process by making preventable errors. Let us walk you through the pitfalls Tocancel sees most often, so you can avoid them.

Deleting the Citytv+ app instead of cancelling

Simply removing the Citytv+ app from your device does not cancel your subscription. Removing the app leaves your subscription active, and Rogers will continue to charge you on your billing date. You must formally cancel through your account settings or through Apple or Google, depending on how you subscribed. Always cancel your subscription first, then delete the app if you wish.

Assuming your subscription cancelled after a failed payment

If a credit card charge fails, Rogers does not automatically cancel your subscription. Instead, Rogers will attempt to re-bill you one or more times, and late payment fees may apply to your account. If your payment method has expired or been denied, contact Rogers or check your account settings to confirm cancellation status. Do not assume cancellation has occurred simply because a payment failed-log in and verify the status yourself.

Cancelling only through email without written confirmation

While Rogers has a Legal Department that accepts written cancellation requests, email alone may not provide sufficient proof that you sent a cancellation request or when you sent it. If you choose to cancel by email, use a method that generates a read receipt or delivery confirmation, or follow up with a phone call to Rogers customer service to confirm receipt. Tocancel recommends using the website or app method instead, since these create immediate on-screen and email confirmations that are harder to dispute.

Failing to save your cancellation confirmation

After you cancel, save your confirmation number, email, and the date of cancellation in a folder on your device or in your email. If Rogers charges you again after cancellation (which occasionally happens due to billing system delays), you will need this proof to dispute the charge with your bank or credit card company. A screenshot of your cancellation confirmation screen is also valuable backup documentation.

What to do after cancelling Citytv+

Once your cancellation is confirmed, a few follow-up actions will protect your interests and prevent future billing problems.

Monitor your next billing statement

Check your credit card or bank statement 5 to 7 days after your cancellation is supposed to take effect (i.e., after the end of your current billing period). Confirm that Rogers has not charged you again. If an unexpected charge appears, contact your bank immediately and tell them you cancelled this subscription. Provide your bank with your cancellation confirmation email as evidence. Your bank can dispute the charge and recover your money if Rogers billed you after cancellation.

Confirm login access has ended

Try logging into your Citytv+ account a few days after your subscription end date. You should be unable to log in or see a message stating your subscription has ended. If you can still access the service, contact Rogers customer service immediately to confirm your cancellation was processed correctly. Active access after cancellation suggests a system error that needs correction before your next billing cycle.

Delete your payment method from your rogers account (optional)

If you do not plan to resubscribe to Rogers services, log into your Rogers account and remove the credit card or payment method you had on file. This extra step prevents accidental re-billing if Rogers ever re-activates your subscription by mistake or if a Rogers employee reactivates it without your consent.

Your consumer protection rights and legal position

Canadian consumer protection law is on your side when dealing with subscription cancellations.

Provincial consumer protection acts

Your cancellation rights fall under provincial consumer protection legislation. In Quebec, the Consumer Protection Act (sections 72 and 73) explicitly grants you the right to cancel a distance contract within 7 days and receive a full refund if you do not want the service. You also have the right to cancel immediately and receive a prorated refund for any period you did not use. In Ontario, the Consumer Protection Act protects you against misleading billing and unauthorized charges. In British Columbia, Alberta, and other provinces, equivalent consumer protection statutes give you the right to cancel subscriptions and dispute unauthorized charges. If a company refuses to honour your cancellation request or continues to charge you after you cancel, you have the right to file a complaint with your provincial consumer protection agency.

Your enforcement options if rogers refuses to stop billing

If Rogers continues to charge you after you cancel and ignores your cancellation confirmation, you have several escalation options. First, contact Rogers customer service by phone and provide them with your cancellation confirmation number-ask them to flag your account and stop all future charges. Second, file a formal dispute with your credit card company or bank, providing them with your cancellation confirmation as proof that you requested the cancellation. Your bank can force Rogers to return the charge (called a chargeback). Third, if the disputed charge is large or if Rogers has repeatedly billed you, file a complaint with your provincial consumer protection agency. In Ontario, contact the Ministry of Government and Consumer Services. In Quebec, contact the Office of the Protecteur du Consommateur (OPC). In British Columbia, contact the Consumer Protection BC authority. These agencies investigate complaints against companies for violating consumer protection laws and can compel Rogers to issue refunds.

Your rights if you were charged during the free trial

If you cancelled during your 7-day free trial and Rogers charged you anyway, this is a clear violation of the free trial offer. Contact Rogers immediately and request a full refund of the charge. Provide them with proof of your cancellation during the trial period. If Rogers refuses, file a chargeback with your bank or credit card company-this charge is unjustifiable, and your financial institution will almost certainly reverse it in your favour. Tocancel has guided consumers through this exact scenario, and banks consistently rule in favour of consumers who were charged after cancelling a free trial.

Pricing comparison and plan summary

Use this table to compare the cost and value of your current plan against alternatives, to confirm whether cancellation is the right choice.

If you are cancelling because you found better value elsewhere, use this comparison to ensure your replacement service actually saves you money or offers content you watch more regularly.

When to contact rogers customer service directly

In some situations, you may need to reach out to Rogers instead of cancelling through the website or app.

Contact information for rogers customer support

You can reach Rogers customer service by phone, online chat, or through Rogers' official social media accounts. For Citytv+ cancellations, call Rogers at 1-888-696-7747 (English) or visit the Rogers support website. Have your account number, phone number, and confirmation email ready when you call. If you are unable to cancel through the website or app due to a technical error, customer service can process the cancellation for you over the phone and email you a confirmation right away.

Legal department for formal written cancellation (registered mail option)

If you prefer to send a formal written cancellation notice by registered mail (with proof of delivery), send your request to the Rogers Legal Department address. Include your name, account number, service email address, the date you want the cancellation to take effect, and your signature. Use registered mail with acknowledgement of receipt so you have proof that Rogers received your cancellation request on a specific date. This method is the most formal and creates a paper trail that is difficult to dispute. However, it takes longer (typically 5 to 10 business days) than cancelling through the website.

Contact Rogers to request the current Legal Department mailing address, as addresses can change. Tocancel recommends this method only if you have had previous billing disputes with Rogers or if you need a formal legal record of your cancellation date.

Checklist to confirm your cancellation is complete

Before you consider your cancellation done, work through this checklist to ensure nothing was missed.

• I have cancelled through the correct method (website, app, Apple, Google, or phone).
• I saved my cancellation confirmation number and email.
• The confirmation specifies the exact date my subscription ends.
• I understand that my access will end on the date specified-not immediately.
• I checked my Rogers account login to confirm I can still access the service until the end date.
• I have not been charged any cancellation fees or early termination fees.
• I will monitor my next billing statement to confirm no charge appears.
• I did not delete the app before cancelling (or I cancelled first, then deleted).
• I saved my confirmation email in a dedicated folder or notebook for future reference.
• If I subscribed through Apple or Google, I cancelled through those platforms, not directly with Rogers.

Completing this checklist dramatically reduces the risk of accidental re-billing or disputes.

Why tocancel exists and how we support you

Thousands of Canadian consumers struggle with subscription cancellations every year because companies bury cancellation options, use confusing language, or make the process deliberately difficult. Tocancel exists to cut through that confusion and give you clear, legal, empowered steps to cancel any subscription you no longer want. Our mission is straightforward: your money, your choice, your rights.

Whether you are cancelling Citytv+, or any other Canadian streaming service, the principles remain the same. You have the right to cancel. You have the right to understand your refund eligibility. You have the right to escalate a complaint if a company refuses to honour your request. Tocancel has helped thousands of consumers cancel subscriptions and recover unwanted charges by knowing these rights and acting on them confidently.

If you encounter unexpected charges after you cancel, or if Rogers ignores your cancellation request, contact your provincial consumer protection agency using the details provided in this guide. Document everything, save all confirmations, and do not hesitate to dispute a charge with your bank. You are not powerless in this situation-Tocancel is here to show you that you can fix this.