Cancel Magnolia Network: Step-by-Step Guide

How to cancel Magnolia Network in canada: your complete rights and step-by-step guide

Why you might want to cancel Magnolia Network

Magnolia Network is a lifestyle and home-improvement streaming service available to Canadian viewers through bundled packages rather than as a standalone subscription. If you access it via Citytv+ or a Rogers-managed bundle, you're paying for design, renovation and home-focused programming alongside other channels. If you've stopped watching this content or found better value elsewhere, cancelling makes financial sense. At Tocancel, we help thousands of Canadian subscribers navigate cancellations across multiple platforms every month, and we understand that Magnolia Network often requires you to cancel an entire bundle rather than the channel alone.

When to cancel vs. when to downgrade

Before you cancel completely, consider whether downgrading to a lighter plan might save you money without losing channels you actually watch. If you subscribed through a bundle (Citytv+ with Sportsnet+, for example) and you only use Magnolia Network occasionally, you might be overpaying. In some cases, Rogers or other providers let you remove individual channels or switch to a cheaper tier. Contact your provider's customer service first to explore these options, as downgrading often takes seconds and preserves your account history. Your decision should reflect your actual viewing habits, not the channels you think you should watch.

How Magnolia Network reaches canadian homes

In Canada, you cannot subscribe to Magnolia Network directly. Instead, you access it through bundled streaming packages managed by providers like Citytv+ or Rogers. This structure matters because your cancellation process depends entirely on which provider you subscribed through and which payment method you used (credit card, Apple App Store, Google Play, etc.). Understanding your subscription path is the first step toward a smooth cancellation.

Magnolia Network pricing and bundle costs in canada

Your current plan determines both what you pay and the cancellation process you'll follow.

How to find your current plan details

Before you cancel, log into your account portal and record your subscription ID, plan name, email address and current monthly or annual charge. Take a screenshot of your billing summary as backup evidence in case you later need to dispute a charge or request a refund. This documentation also helps Tocancel resolve cancellation issues faster if the provider disputes your request. Check your email for the most recent invoice, which will list your exact plan and billing date.

Your consumer rights before you cancel

Canadian law protects your right to cancel subscriptions and get refunds under certain conditions.

What the consumer protection act says about cancellations

The Competition Act and provincial consumer protection laws (such as Ontario's Consumer Protection Act) require that streaming providers clearly disclose their cancellation terms at the point of sale. You have the right to cancel any subscription within 14 calendar days of purchase with a full refund, provided you have not yet substantially used the service. After 14 days, you can still cancel, but your right to a refund depends on the provider's stated cancellation policy. If Citytv+, Rogers or your payment processor did not make this policy clear before you bought the subscription, you may have grounds to request a refund even after 14 days. Your legal position is strong if the terms were hidden, confusing or not presented in your language.

Your right to cancel for any reason

You do not need to justify your cancellation. Canadian consumer law does not require you to prove you dislike the service or that it failed to deliver. You can cancel simply because you changed your mind, found a cheaper alternative or decided streaming entertainment is no longer a priority. The provider cannot refuse cancellation based on your reason; they can only enforce their stated cancellation policy (such as the 14-day refund window or pro-rata adjustments for annual plans). If a provider claims you cannot cancel, contact the Competition Bureau or your provincial consumer protection authority immediately.

How to cancel Magnolia Network by subscription method

Your cancellation path depends on how you signed up, so identify your method first and follow the matching steps.

Cancel if you subscribed through citytv+ online (web browser)

This method applies if you signed up directly on the Citytv+ website using a credit card or debit card.

1. Visit the Citytv+ website and log into your account using your email and password
2. Navigate to Account Settings or Manage Subscription (usually found in the top-right menu under your profile)
3. Locate the Subscription Management or Billing section
4. Find your active Magnolia Network bundle (listed as Citytv+ Monthly, Citytv+ Annual, or a multi-service bundle)
5. Select Cancel Subscription or Remove Subscription
6. Read the cancellation confirmation terms carefully; note any refund eligibility based on your billing date and plan type
7. Confirm cancellation by clicking the final button; Citytv+ will send a confirmation email within minutes
8. Save the confirmation email as proof in case billing continues after cancellation

Cancel if you subscribed through the apple app store

If you signed up on an iPhone, iPad or iPod Touch and Apple handles your billing, follow these steps to cancel.

1. Open Settings on your Apple device
2. Tap your name at the top of the screen
3. Select Subscriptions
4. Find Magnolia Network or the bundle name (Citytv+ Monthly, for example)
5. Tap the subscription name
6. Tap Cancel Subscription
7. Choose your cancellation reason from the menu (optional but helps providers improve)
8. Tap Confirm Cancellation
9. You will receive a confirmation message on screen; take a screenshot
10. Apple processes all refund decisions independently of Citytv+, so if you cancel within 14 days of purchase, contact Apple Support directly if a refund is refused

Cancel if you subscribed through google play

Android users who signed up via Google Play Store should use this method.

1. Open the Google Play Store app on your Android device
2. Tap your profile icon in the top-right corner
3. Select Manage subscriptions
4. Tap Magnolia Network or your Citytv+ bundle
5. Tap Cancel subscription
6. Choose a reason (optional) and confirm
7. Google will display a cancellation confirmation; screenshot this for your records
8. Like Apple, Google handles refunds independently; escalate to Google Support if Citytv+ tries to charge after cancellation

Cancel if you subscribed through rogers

If your Magnolia Network access is bundled with Rogers cable, internet or phone services, cancellation is handled separately.

1. Call Rogers customer service at 1-888-746-7747 (toll-free in Canada) or visit a local Rogers store
2. Provide your account number and confirm the service you wish to cancel (the Magnolia Network bundle tier)
3. Ask the representative whether you can downgrade to a cheaper tier instead of cancelling entirely, as this saves Rogers revenue and may preserve a discounted rate on other services
4. If you proceed with cancellation, request written confirmation via email and ask when the service will terminate (usually within 24 to 48 hours)
5. Request the representative note any outstanding balance or credit on your account
6. Confirm the cancellation in writing by sending a follow-up email to Rogers support with the date and time of your call and the representative's name
7. Save the confirmation email and any receipts showing the cancellation was processed

Cancel if you subscribed via sportsnet+ or another third-party bundle

If you access Magnolia Network as part of a Citytv+ and Sportsnet+ combined plan, you have two options: cancel both services or downgrade to Citytv+ alone.

1. Visit the Sportsnet+ account portal or the Citytv+ website (whichever manages billing)
2. Log in and navigate to Subscription Management
3. Identify your bundle (Citytv+ with Sportsnet+ Standard, for example)
4. Select Cancel or Downgrade
5. If downgrading, choose Citytv+ Monthly or Annual plan to keep Magnolia Network access at a lower price
6. Confirm your choice and check for immediate email confirmation
7. If cancelling the bundle entirely, note that you will lose access to both Citytv+ (including Magnolia Network) and Sportsnet+ on the same date

Understanding refunds and pro-rata adjustments

Your refund eligibility depends on when you cancel relative to your billing date and plan type.

The 14-day refund window

Canadian consumer law entitles you to a full refund if you cancel within 14 calendar days of your initial purchase and have not substantially used the service. Substantial use typically means watching more than one or two shows. If you cancel on day 10, you qualify for a full refund regardless of your plan type. Count the 14 days from the date your first charge appeared on your billing statement, not from the date you created your account. Tocancel recommends requesting your refund in writing (by email to [email protected] or through your account portal) so you have proof of your request date.

Refunds after the 14-day window

After 14 days, refund eligibility depends on your provider's stated policy. Most streaming services offer no refunds for the remainder of your billing period; instead, you can cancel and your subscription expires at the end of that month or year. If you paid for an annual plan and cancel three months in, you typically forfeit the nine remaining months unless the provider's terms explicitly offer pro-rata refunds. However, if the provider buried its refund policy in unclear language or did not present it in a format you could reasonably understand before purchase, contact the Competition Bureau or your provincial regulator to file a complaint. Tocancel has helped Canadian subscribers recover refunds in these situations by appealing to consumer protection authorities.

Checking your refund status

After cancelling, allow 5 to 10 business days for a refund to appear. If you paid via credit card, the refund will credit to that same card. If you used Apple Pay or Google Pay, the refund goes to your associated account. Log into your bank account or payment processor and verify the refund has posted. If 10 business days pass and no refund appears, contact Citytv+ or Rogers support with your cancellation confirmation email and request a refund status check. Document all communication in case you need to escalate to your credit card company or the Competition Bureau.

What happens after you cancel

Knowing what to expect after cancellation prevents confusion and unwanted charges.

When does your access end?

In most cases, your Magnolia Network access ends immediately upon cancellation if you cancel via web browser, Apple App Store or Google Play. With Rogers, access typically terminates within 24 to 48 hours after the representative processes your request. Some bundles let you finish watching the current episode or use the service until the next billing cycle, but this varies. Ask your provider for the exact termination date and time when you cancel, then mark your calendar so you're not surprised when the app stops working.

Unwanted charges after cancellation

It's unsettling to see a charge after you've cancelled, but it happens more often than it should. If Citytv+, Rogers or your payment processor bills you after your confirmed cancellation date, you have rights. Contact the provider immediately with your cancellation confirmation email and demand a refund. If the provider refuses, dispute the charge with your credit card company or bank within 60 days of the unwanted transaction. Canadian banks are required to investigate billing disputes within 30 days and credit your account temporarily while the investigation proceeds. Save all cancellation confirmations and communication with the provider as evidence.

Protecting yourself from auto-renewal

Some providers attempt to re-enrol users after cancellation if they sign in to the app or revisit the website without realizing their subscription has lapsed. Do not log back into the Magnolia Network app or Citytv+ portal for at least 48 hours after cancellation. If you accidentally re-enrol, you have another 14-day window to cancel again and request a refund. To avoid this trap, delete the app from your device after cancellation, or log out completely and change your password so re-entry requires deliberate action.

Common cancellation mistakes to avoid

Even careful consumers sometimes make missteps when cancelling streaming services, and these errors can cost you money or delay your cancellation.

Mistake 1: cancelling only the app instead of the subscription

Deleting the Magnolia Network app from your phone does not cancel your subscription. Your provider will continue billing you every month. You must actively cancel the subscription through your account settings (web browser, Apple App Store, Google Play or Rogers customer service), not just remove the app. After you cancel, then delete the app as a final cleanup step.

Mistake 2: assuming bundle cancellation is automatic

If you cancel one part of a bundle (such as removing Sportsnet+), the rest of the bundle (Citytv+ with Magnolia Network) continues and you keep paying for it. Bundle components are billed together but must be managed separately. When you cancel, confirm which services are terminating and which (if any) will remain active.

Mistake 3: not documenting your cancellation

Confirmation emails are your only proof that you cancelled on a specific date. If billing continues and you must file a dispute with your bank or the Competition Bureau, that email proves you acted in good faith. Screenshot or forward every confirmation to a personal email account you check regularly. Tocancel advises keeping these records for at least one year after cancellation.

Mistake 4: missing the 14-day refund deadline

The 14-day refund window is firm. Once day 15 arrives, your refund eligibility drops significantly unless you have strong evidence the provider's terms were unclear. Mark your calendar immediately after subscribing so you don't accidentally miss this window if you change your mind.

How to verify your cancellation was processed

Don't assume cancellation is complete until you confirm it multiple ways.

What to do if your cancellation is refused or billing continues

If a provider refuses to cancel or keeps charging after you've submitted a cancellation request, you have enforcement options.

Your legal escalation path

Contact the Competition Bureau (Competition.ca) or your provincial consumer protection office if Citytv+, Rogers or another provider refuses to honour your cancellation request or stop billing. Provide your cancellation confirmation email, screenshots of your account statements and any communication with the provider. The Competition Bureau investigates violations of the Competition Act (including unfair billing practices) and can force providers to issue refunds. Your legal position is clear: Canadian law requires providers to process cancellations promptly and cease billing immediately upon cancellation.

Disputing charges with your bank or credit card company

If the provider refuses to issue a refund, contact your bank or credit card company and request a chargeback for the unwanted charge. You have 60 days from the transaction date to file a dispute. Provide your bank with your cancellation confirmation email and proof that you requested the refund. Banks are required to reverse the charge temporarily (usually within 10 business days) while they investigate. The provider then has an opportunity to respond, but most of the time the reversal sticks because your documentation is solid.

Filing a complaint with tocancel

At Tocancel, we track patterns of provider non-compliance and use your cancellation experience to inform future content and escalation strategies. If you encounter refusal, suspicious billing or other barriers, report it through Tocancel so other subscribers benefit from your experience. Tocancel has helped thousands of Canadian consumers recover funds and resolve disputes by connecting them with the right agency and providing step-by-step guidance.

Should you keep or cancel? a quick decision framework

Before you finalize your cancellation, use this checklist to confirm it's the right move.

Contacting citytv+, rogers and Magnolia Network support

If you need help during cancellation or want to confirm a policy, here are the official contacts.

Citytv+ support

Email: [email protected] | Web: citytv.ca/help | Phone: 1-855-248-9386 (toll-free) | Hours: Monday to Friday, 9 a.m. to 9 p.m. Eastern Time

Rogers customer service

Phone: 1-888-746-7747 (toll-free, 24/7) | Online chat: rogers.com | In-store: Visit any Rogers store in Canada

Apple app store support (for billing issues)

Visit support.apple.com or email support within the App Store app under your account

Google play support (for billing issues)

Visit support.google.com/googleplay or email through your Google account

Your next step: cancel with confidence

Cancelling Magnolia Network in Canada is straightforward once you identify your subscription method and follow the matching steps. You have clear legal rights under the Competition Act and provincial consumer protection laws: you can cancel for any reason, you qualify for a full refund within 14 days, and providers must stop billing immediately upon cancellation. If a provider resists, the Competition Bureau and your provincial regulator stand ready to enforce your rights. Document your cancellation with screenshots and emails, verify the charge stops within 30 days, and dispute any unwanted billings with your bank if necessary. Tocancel has helped thousands of Canadian consumers navigate cancellations and recover refunds by applying these exact steps, and we're here to support you too. Take action today: log into your account, follow the method that matches your subscription type, and confirm cancellation within the hour.