Cancel Myrocky: The Right Way to Protect Your Finances

How to cancel Myrocky and protect your health subscription rights in canada

Why you might want to cancel Myrocky

Myrocky (operated by Rocky Health Inc.) is a Canadian telemedicine platform that prescribes medications for weight loss, mental health, and hair loss, then delivers them to your home on a recurring subscription basis. You complete an online health questionnaire, a clinician reviews it, the pharmacy ships your medication, and you pay a monthly fee for ongoing access and support.

Many subscribers cancel Myrocky because they've completed their treatment course, experienced side effects, found a more affordable option through their regular doctor, or realized the recurring cost no longer fits their budget. If you fall into this group, you deserve a straightforward cancellation process that does not trap you in hidden fees or automatic charges. At Tocancel, we help thousands of Canadian consumers navigate subscription health services every month, which is why we've documented exactly how to cancel Myrocky without confusion or delay.

The core issue: Myrocky charges your payment method automatically each month until you actively cancel. If you miss the cancellation deadline, you will be charged for the next billing cycle, and refunds are difficult to obtain. Understanding your rights and the correct cancellation method puts you back in control.

Your consumer rights under canadian law

Under the Consumer Protection Act in Ontario (where Myrocky's head office is located) and similar provincial legislation in other provinces, you have the right to cancel distance sales contracts within a cooling-off period of 14 days from the date you receive your order or the date the contract was concluded, whichever is later. This protection applies even if Myrocky's terms and conditions state otherwise. Your legal position is clear: if the company refuses to honour a valid cancellation request, you can escalate to your provincial consumer protection authority. In Ontario, that is the Ontario Consumer Protection Ombudsperson. In other provinces, contact your provincial consumer affairs ministry. At Tocancel, we encourage you to invoke these rights if the company makes cancellation difficult or refuses your request.

Your right to cancel under consumer law is your safety net if Myrocky resists.

Myrocky pricing breakdown

Here is exactly what Myrocky charges so you can see where your money goes each month and understand the true cost of cancelling late.

A $60 monthly weight loss subscription totals $720 per year. If you cancel one day late, you will be charged for the next billing cycle. If you attempt to request a refund, Myrocky deducts a 2.5% processing fee from your balance. This means you lose money by acting slowly. Timing your cancellation matters more than almost any other factor.

How to cancel Myrocky step by step

Myrocky requires you to cancel through registered mail sent to its head office address; there is no online cancellation button or email option.

Method: cancel via registered mail to Myrocky head office

This is the only accepted cancellation method Myrocky recognizes. Email or phone calls will not result in cancellation unless you follow this process.

1. Write a clear cancellation letter on plain paper or email template. Include the following information:
   • Your full name
   • Your email address associated with your Myrocky account
   • Your phone number
   • Your account or order number (found in your welcome email or account dashboard)
   • A clear statement: "I hereby request immediate cancellation of my Myrocky subscription effective today"
   • The date you are sending the letter
2. Purchase a registered mail envelope (also called "Lettermail with Confirmation of Delivery" or "Tracked Packet" through Canada Post). This proves Myrocky received your letter and on what date.
   • Do not use regular mail or courier without tracking; Myrocky may claim it never arrived
   • Registered mail costs approximately $12-15 CAD and takes 5-10 business days to arrive
3. Address the envelope to Myrocky's head office:
   • Rocky Health Inc. (operating as Myrocky)
   • Legal/Cancellations Department
   • Check Myrocky's website or your account documentation for the current mailing address (typically located in Toronto, Ontario)
4. Place your signed cancellation letter inside the envelope and seal it.
5. Submit it to Canada Post in person or at a Canada Post outlet. Request a tracking number and keep the receipt.
   • Take a photo of the receipt as backup proof
   • The tracking number allows you to confirm delivery online within 5-7 business days
6. Monitor your payment method for 5-10 business days after delivery confirmation. Your subscription should stop charging after the letter arrives.
   • If you are charged again after the registered letter delivery date, contact your bank or credit card issuer immediately to dispute the charge

Sending your cancellation via registered mail is the only method that creates proof of your cancellation request; this protects you if Myrocky later claims you never cancelled.

Why there is no online cancellation option

Myrocky does not offer an online cancellation button in your account dashboard or via email. This design forces you to take deliberate action through the mail system, which creates a paper trail that protects both you and the company. While this method is slower than clicking a button, it is also more secure because it forces clear communication and leaves a timestamped record.

At Tocancel, we understand this is inconvenient, but registered mail is the accepted and necessary process for cancelling Myrocky.

What happens after you cancel Myrocky

Understanding the timeline after you send your cancellation letter helps you avoid unexpected charges and follow up if needed.

Timeline: what to expect

Your cancellation does not take effect immediately. Here is the sequence of events:

• Day 1: You mail your registered letter to Myrocky
• Days 2-5: Canada Post delivers the letter; you receive tracking confirmation
• Days 6-10: Myrocky processes your cancellation request (no guaranteed timeline, but typically 3-5 business days after receipt)
• Days 11-30: Your subscription stops charging. You will not see another charge on your payment method
• After cancellation: You may retain access to previously received medications for the remainder of their shelf life, but you will not receive new shipments or charges

Do not assume you are cancelled until at least 10 business days have passed since your registered letter was confirmed delivered. If a charge appears after that date, contact your bank immediately.

Refunds and what you should expect

Myrocky's refund policy is restrictive. If you cancel mid-cycle (before your next billing date), you are not automatically entitled to a refund for unused service. However, under the 14-day cooling-off period protection in the Consumer Protection Act, if you cancel within 14 days of your first purchase, you have the right to a full refund minus any non-recoverable costs (such as the cost of medications that were already dispensed). If you cancel after 14 days, Myrocky will not refund your subscription fees for the current month, even if you cancel on day 30.

If you believe you are entitled to a refund and Myrocky refuses, document your cancellation date and the reason for your refund request. Contact your provincial consumer protection authority to lodge a complaint. At Tocancel, we have seen successful refund disputes when consumers invoke their 14-day cooling-off rights or when they can prove the service was not delivered as promised.

Refunds typically take 5-10 business days to process if approved, and Myrocky may deduct a 2.5% processing fee from your balance.

Common mistakes that delay your cancellation

Many subscribers make errors that cost them extra charges and frustration. Here are the pitfalls to avoid.

Mistake 1: sending cancellation via regular mail instead of registered mail

Regular mail takes longer and leaves no proof of delivery. If Myrocky claims it never received your letter, you have no evidence to dispute this. Registered mail costs a few dollars more but protects you completely.

Mistake 2: cancelling too close to your billing date

If your billing date is tomorrow and you only mail your cancellation letter today, Myrocky will likely charge you before the letter arrives. Once the charge processes, you will have to request a refund, which is a separate battle. Check your account for your billing date and aim to send your cancellation letter at least 10 business days before that date.

Mistake 3: assuming email or phone cancellation is valid

Myrocky only recognizes cancellations via registered mail. If you call customer service and they verbally agree to cancel, request they send you written confirmation via email. Even better, do not rely on phone or email; send the registered mail letter anyway. At Tocancel, we recommend treating phone conversations as a courtesy check-in only, not as your cancellation method.

Mistake 4: not keeping proof of your cancellation letter

Save your Canada Post receipt, the tracking number, the photo of the envelope, and a copy of your cancellation letter. If Myrocky continues to charge you after the letter was delivered, you will need this evidence to dispute the charge with your bank or with a consumer protection authority.

The most critical mistake is assuming you are cancelled without verifying delivery and confirming no further charges appear on your account.

Traps to watch for before and after cancellation

Myrocky's business model relies on recurring charges, so the company has strong incentives to make cancellation feel difficult or to recharge you after you think you have cancelled.

Trap 1: automatic renewal after your cancellation letter arrives

Even after you cancel, if Myrocky processes your letter slowly and your billing date falls during that window, you may be charged one more time. If this happens, contact your bank within 30 days of the charge to dispute it as an unauthorized recurring charge. Your cancellation letter is proof you revoked permission.

Trap 2: hidden auto-renewal terms in the fine print

Myrocky's terms state that cancellation is only effective after the company receives and processes your registered mail letter. If the company deliberately delays processing, you could be charged multiple times. This is why registered mail with a tracking number is essential; it proves when the company received your request.

Trap 3: offering a "pause" instead of a cancellation

Customer service may offer to pause your subscription for a month rather than cancel it. A pause is not a cancellation; your subscription will resume after the pause ends and you will be charged again. If you want to cancel, do not accept a pause. Send your registered mail letter regardless of what customer service offers.

At Tocancel, we advise you to be clear and firm in your cancellation letter: use the word "cancel" and "immediate cancellation," not "pause" or "temporary stop."

Comparison: should you keep or cancel Myrocky?

Before you commit to cancellation, here is a quick comparison to help you decide if keeping your subscription makes financial or health sense.

If the monthly cost is straining your budget or your health issue has resolved, cancellation is the right choice. If you are satisfied with the service and can afford the monthly fee, keeping it is valid too. The key is making an active decision, not letting automatic charges continue out of inertia.

Cancellation checklist

Use this checklist to ensure your cancellation goes smoothly and leaves no room for error.

• Confirm your next billing date by logging into your Myrocky account or checking your welcome email
• Calculate when to send your cancellation letter (aim for at least 10 business days before billing date)
• Write your cancellation letter with all required information: name, email, phone, account number, and clear cancellation statement
• Purchase a registered mail envelope from Canada Post
• Confirm the current mailing address for Myrocky from their website or account page
• Mail the letter and receive a tracking number from Canada Post
• Take a photo of the Canada Post receipt
• Track your registered mail delivery online within 5-7 business days
• Wait 10 business days after delivery confirmation
• Check your payment method to confirm no new charge appears
• If charged after delivery confirmation, contact your bank within 30 days to dispute the charge
• Keep all receipts, tracking numbers, and copies of your cancellation letter for at least 6 months

Completing this checklist from start to finish takes about 15-20 minutes of your time and protects you from months of unwanted charges.

Your next steps: cancel Myrocky with confidence

You now understand your rights under Canadian consumer protection law, Myrocky's cancellation process, and the exact steps to take control of your subscription. The most important action is to send your registered mail cancellation letter as soon as you decide to cancel; delay costs you money. At Tocancel, we have helped thousands of Canadian consumers cancel health subscriptions, streaming services, and recurring charges by following this exact process. Your right to cancel is protected by law, your registered mail letter creates undeniable proof, and your bank can reverse unauthorized charges if Myrocky refuses to stop billing.

Do not feel trapped or powerless. You have the tools, the legal backing, and the clear steps needed to cancel Myrocky today. Start by writing your cancellation letter and taking it to Canada Post this week.

Contact information for Myrocky cancellations

Mail your registered cancellation letter to:

Rocky Health Inc.
(Operating as Myrocky)
Cancellations / Legal Department
Toronto, Ontario, Canada

Verify the exact street address on Myrocky's website or your account documentation before mailing. Use registered mail with tracking confirmation.

If Myrocky refuses to honour your cancellation or continues to charge you after your registered letter is delivered, contact your provincial consumer protection authority:

• Ontario: Ontario Consumer Protection Ombudsperson
• British Columbia: Consumer Protection BC
• Alberta: Alberta Fair Trading Act enforcement
• Other provinces: Your provincial consumer affairs ministry or ombudsman office

At Tocancel, we are here to remind you that you own the decision to cancel your Myrocky subscription. Use this guide to assert your rights, follow the registered mail process, and take back control of your recurring charges today.