Cancel Quibi: The Right Way

How to cancel Quibi and protect your rights as a canadian subscriber

What happened to Quibi and why you need to act now

Quibi was a mobile-first streaming service that launched in April 2020, promising short-form video content optimized for phone viewing. The platform shut down in October 2020 after just six months of operation. If you subscribed during its brief existence, you may still have lingering questions about your account, outstanding charges, or refund eligibility.

Even though the service no longer exists, your subscription records remain active on payment systems. This means you need to understand your cancellation rights and take documented steps to protect yourself. At Tocancel, we help Canadian consumers navigate shutdowns and billing disputes with services that have ceased operating. This guide walks you through what happened with your Quibi account, your legal protections under Canadian consumer law, and the specific actions you can take to ensure no further charges appear on your statement.

Why the Quibi shutdown affects your rights

When a streaming service shuts down, the company is legally obligated to stop charging subscribers. However, billing systems sometimes continue to process recurring charges even after closure. You may still see historical charges on your credit card or bank statements, and you deserve clarity about whether those charges were legitimate and whether refunds apply.

Your account closure matters because it creates a paper trail-documentation you can reference if disputes arise later. The sooner you understand what happened to your Quibi subscription, the sooner you can verify your account status and dispute any unauthorized post-shutdown charges.

Who needs to read this guide

This guide applies to anyone who subscribed to Quibi through the official website, Apple App Store, or Google Play in Canada. Whether you actively cancelled before the shutdown or your subscription simply ended when the service closed, you'll find relevant information here. If you're concerned about lingering charges, want to formally request a refund, or need to document your cancellation for your records, this resource covers all scenarios.

Quibi subscription plans and canadian pricing

Quibi offered two subscription tiers to Canadian subscribers, each with different features and costs.

How your billing worked

Quibi charged subscribers monthly, either directly through their website or via Apple App Store or Google Play. Depending on your subscription date and which platform you used, your billing continued until the service officially ceased operations in October 2020. Some subscribers received refunds for their final billing cycle; others did not, depending on their subscription status and cancellation method.

Your payment method statements should show exactly when Quibi charged you and when charges stopped. Check your credit card or bank records to identify all Quibi transactions and verify that no charges appear after October 2020.

Your consumer rights under canadian law

Canadian consumer protection law gives you rights that apply even when a service shuts down-and Tocancel believes you should exercise them.

Legal protections that apply to you

Federal and provincial consumer protection laws prohibit companies from charging you for services you no longer receive. The Competition Act (federal) and provincial consumer protection statutes in Ontario, British Columbia, Alberta, Quebec, and every other province protect you against unauthorized charges, misleading billing practices, and failure to deliver promised services.

Your legal position is clear: once Quibi ceased operations, you were entitled to stop being charged. If charges continued after the shutdown, you have grounds to dispute them and request a refund. You also have the right to request deletion of your personal data and to file complaints with your provincial consumer protection authority.

How to contact authorities if needed

If you believe Quibi continued charging you after shutdown or refused to honour a cancellation request, you can file a complaint with your provincial consumer protection office. In Ontario, contact ServiceOntario; in British Columbia, contact the Consumer Protection BC; in Alberta, the Fair Trading Act Dispute Resolution Office handles complaints. Federal complaints can be filed with the Competition Bureau.

Document every communication with Quibi and every charge on your statement so you have evidence to present to authorities. Most provincial offices investigate for free and can help you recover unauthorized charges.

How to cancel Quibi (if charges still appear)

Since Quibi shut down in October 2020, the company no longer accepts new subscriptions. However, if you still see charges on your statement or need to formally document your cancellation, here are the steps you should take.

Cancellation methods available to you

Quibi's official shutdown means standard in-app or website cancellation is no longer possible. Your options are to dispute the charge through your bank or payment provider, or to contact Quibi's parent company directly via mail. Tocancel recommends starting with a chargeback through your financial institution if charges continue to appear after October 2020.

1. Check your payment statements for any Quibi charges dated after October 2020
   • Log into your bank or credit card account online
   • Search your transaction history for "Quibi"
   • Collect the dates, amounts, and transaction IDs of any charges
2. Contact your bank or credit card provider immediately if you find post-shutdown charges
   • Call the number on the back of your card
   • Explain that Quibi shut down and you were charged after October 2020
   • Request a chargeback or dispute for each unauthorized transaction
   • Provide the transaction IDs and dates you collected in step 1
3. Follow up in writing with your bank to document the dispute
   • Send a formal letter or email confirming the chargeback request
   • Keep copies of all correspondence
   • Note the reference number assigned to your dispute
4. If you subscribed through Apple App Store, contact Apple directly
   • Visit reportaproblem.apple.com in your web browser
   • Sign in with your Apple ID
   • Select the Quibi charge and request a refund
   • Explain that the service shut down without providing service
5. If you subscribed through Google Play, contact Google
   • Visit support.google.com/googleplay
   • Select "Request a refund" for your Quibi transaction
   • Explain the shutdown and request reversal of charges

Contacting quibi's parent company by mail

For formal disputes or to request refunds, you can send a registered letter to Quibi's Los Angeles address as specified in their terms of service. Use a trackable delivery method (equivalent to "raccomandata A/R" registered mail) so you have proof of delivery. Address your letter to Quibi's legal department and include your account information, subscription dates, all charges you dispute, and a clear request for refund or charge reversal.

The mailing address should be found in Quibi's original terms of service under the "Complaints" section. Include your full name, email, phone number, and the payment method used so they can locate your account quickly.

Refunds and what you're entitled to recover

Your refund eligibility depends on when you subscribed, when you cancelled, and whether charges continued after the service shutdown.

Refund scenarios and your rights

If you cancelled Quibi before October 2020 and no charges appear after that date, you received the refund you were owed. If you did not cancel and charges continued after shutdown, you are entitled to a full refund for all post-October 2020 charges. If you subscribed in the final month before shutdown, you may also be entitled to a pro-rata refund depending on how much service you received.

At Tocancel, we advise Canadian subscribers to request refunds for any charges after the October 2020 shutdown date. Companies cannot legally charge for services they do not provide. Even if Quibi's payment system was automated, the company remains liable for unauthorized post-closure billing.

How to request a refund

Your strongest refund method is a chargeback through your bank or payment provider (steps outlined in the cancellation section above). Chargebacks typically succeed when the service has ceased to exist, because the company cannot prove they delivered the service you paid for.

If a chargeback does not succeed, escalate to your provincial consumer protection office. Provide copies of your statements, proof of the shutdown, and the chargeback attempt. Most provincial authorities can compel refunds when companies breach consumer protection law.

Common mistakes to avoid when dealing with Quibi charges

It's easy to feel helpless when a service shuts down and you're still seeing charges-but you have more power than you might think.

Mistakes that cost you money

Do not assume that Quibi charges are legitimate just because they appear on your statement. Do not ignore the charges or assume they will resolve on their own. Do not contact customer service hoping for a refund without first documenting the charges and preparing evidence.

Instead, act decisively. Initiate a chargeback within 60-90 days of spotting an unauthorized charge (your bank will tell you the exact deadline). Tocancel recommends acting as soon as you realize Quibi charged you after October 2020. The sooner you report the unauthorized charge, the better your chances of recovery.

What not to do

Do not delete your email confirmations or account statements. Do not communicate verbally with customer service without following up in writing. Do not accept "we'll refund you next month" promises-demand immediate action or a chargeback. Banks are required to honor legitimate disputes; you do not need Quibi's permission to challenge an unauthorized charge.

What to do after cancellation is confirmed

Once you've successfully cancelled or disputed Quibi charges, take steps to protect yourself from similar situations in the future.

Protect yourself going forward

Monitor your credit card and bank statements monthly for at least three months after your cancellation to confirm no further Quibi charges appear. If new charges do appear, immediately initiate another dispute with your bank. Set a phone reminder to review your statements regularly, especially for streaming services and recurring subscriptions.

Keep all documentation of your cancellation, disputes, and correspondence. Store screenshots of statements, copies of emails, and chargeback reference numbers in a secure folder. This evidence is valuable if you need to escalate a complaint to your provincial consumer protection office.

Cancel or manage other subscriptions

Take this opportunity to review all your active subscriptions. Log into each service and verify you're still using it. Tocancel can help you cancel unwanted streaming services, memberships, and recurring charges. Visit tocancel.com to find guides for any subscription you're considering cancelling.

Comparison table: your next steps

Use this table to determine which action is right for your situation.

Contact information and mailing address

If you need to contact Quibi or file a formal complaint, use the legal address provided in their original terms of service.

Where to send formal disputes

Send all formal cancellation requests, refund demands, and disputes by registered mail (trackable) to the address listed under "Complaints" in Quibi's terms of service. This address is typically their Los Angeles headquarters. Use registered mail so you have proof of delivery.

Include in your letter: your full name, account email, phone number, subscription dates, all disputed charge amounts and dates, your request (refund or charge reversal), and copies of statements showing the charges. Do not send originals; keep copies for your records.

Provincial consumer protection contacts

If Quibi does not respond to your formal letter within 30 days, escalate to your provincial authority. Each province has a consumer protection office that investigates billing disputes for free. Your complaint carries legal weight and can compel refunds.

Tocancel recommends documenting everything-your cancellation attempts, charges that appeared, disputes you've filed, and any communication from Quibi. This documentation strengthens your case with provincial authorities and increases your chances of recovery.

Take action today with tocancel

Quibi may have shut down, but your right to fair billing hasn't changed. You deserve clarity about your subscription status and refunds for any unauthorized charges. Whether you're disputing a charge, requesting a refund, or simply confirming your account is closed, Tocancel is here to empower you with the facts and the confidence to act.

Check your statements right now for any Quibi charges, and if you find unauthorized billing after October 2020, contact your bank immediately. Tocancel has helped thousands of Canadian consumers recover unauthorized charges and successfully cancel unwanted subscriptions. Visit tocancel.com today to find guides for cancelling other services and protecting yourself against similar billing issues in the future.