Cancel Shomi: The Right Way to Stop Charges

How to cancel Shomi charges and protect your account

Understanding Shomi and why charges still appear on your bill

Shomi was a Canadian video streaming service launched by Rogers and Shaw in 2014, but the company shut down operations on November 30, 2016. The service no longer exists and you cannot stream any content through it. However, you may still see Shomi charges appearing on your billing statements months or years after the service closed.

This happens because Shomi subscriptions were often bundled with Rogers or Shaw cable accounts, or stored separately in Apple ID and Google Play accounts. When Shomi shut down, the company stopped delivering content, but billing systems at these platforms did not always remove the subscription entries automatically. Your payment processor continued charging you because no one manually deleted the billing record. At Tocancel, we help thousands of Canadian consumers identify and eliminate these phantom charges permanently.

The good news is straightforward: once you know where the charges originate, you can cancel them in minutes and potentially recover overpaid amounts. Your legal right to cancel applies regardless of whether the service still operates.

Why phantom Shomi charges persist today

Payment platforms operate independently from service providers. When Shomi closed, the company stopped providing content but billing systems at Rogers, Shaw, Apple, and Google did not automatically synchronise that closure across all subscription entries. This created orphaned billing records that continued to charge your account.

Your bank or credit card company would not automatically remove a merchant from your statement simply because the underlying service vanished. This means you continued paying even though you received no service in return. Identifying which platform billed you is the critical first step to stopping these charges.

Your legal position

Under Canada's Consumer Protection Act and provincial consumer protection legislation, you have the right to cancel any subscription at any time. You also have the right to dispute charges for services you did not receive. If Shomi is no longer providing content, charges related to that service constitute billing errors, and your financial institution must investigate them upon your request.

The key to enforcing these rights is documentation: keep screenshots of your billing statements showing the charges, and record the exact merchant name, amount, and dates.

Where your Shomi charges actually come from

Before you cancel, you must identify which billing platform charged you so you can contact the correct company.

Open your most recent credit card, debit card, or bank statement and search for "Shomi." Look for the merchant name on the transaction line. You will find one of these billing platforms:

Write down the exact merchant name, transaction amount, and the date range when charges appeared. Take screenshots of your billing statement showing at least three months of charges. You will need this evidence when you contact the platform or if you need to escalate a dispute. Tocancel recommends keeping these documents for at least one year.

How to cancel Shomi charges step by step

Your cancellation process depends on which platform billed you for Shomi. Follow the correct path below for your situation.

If Shomi was bundled with rogers or shaw cable

This is the most common scenario for Canadian subscribers, as Shomi was jointly owned by Rogers and Shaw.

1. Visit rogers.com or shaw.ca and log into your account using your username and password
   • If you cannot remember your login, use the "Forgot password" option on the homepage
2. Navigate to "My Account," "Manage My Services," or "Subscriptions"
   • The exact label varies by carrier and website version
3. Search for any entry labeled "Shomi," "Shomi subscription," "Premium services," or "Add-ons"
   • Look carefully under both active and inactive services
4. If you find a Shomi entry, click "Remove," "Cancel," or "Delete"
   • Some versions ask you to confirm the cancellation reason
5. Confirm the cancellation on the next screen and save your confirmation email
   • This email serves as proof of cancellation for your records
6. Check your next bill (5 to 10 business days later) to confirm the charge no longer appears

If you cannot find the Shomi entry online, contact Rogers or Shaw customer service directly by phone: Rogers at 1-888-746-3777 or Shaw at 1-855-263-6151. Ask to speak with a representative who can locate and remove Shomi from your account. Request written confirmation of the cancellation via email.

If Shomi charges appear through apple ID

Some subscribers purchased Shomi directly through Apple's subscription system on iPhone, iPad, or Mac devices.

1. Open the Apple ID settings on your device
   • On iPhone or iPad: go to Settings, tap your name, then "Subscriptions"
   • On Mac: go to System Preferences or System Settings, click your Apple ID, then "Subscriptions"
2. Look for "Shomi" in your active or past subscriptions list
3. If you find Shomi, tap or click on it to open the subscription details
4. Select "Cancel Subscription" or "Edit" and confirm the cancellation
   • Apple will ask when you want the cancellation to take effect
5. Take a screenshot of the confirmation screen for your records
6. Check your Apple ID email for a cancellation confirmation within 24 hours

If Shomi does not appear in your subscriptions list, visit appleid.apple.com on any browser, log in, navigate to "Subscriptions," and search there. If you still cannot locate it, contact Apple Support at 1-800-MY-APPLE (1-800-692-7753) and provide them with your billing statement showing the charge.

If Shomi charges appear through google play

Android users may have purchased Shomi through Google Play's subscription system.

1. Open the Google Play Store app on your Android device or visit play.google.com on any browser
2. Tap or click the profile icon in the top right corner
3. Select "Manage subscriptions" or "Payments and subscriptions"
4. Look for "Shomi" in your active subscriptions
5. Tap or click "Shomi" to open the subscription details
6. Select "Cancel subscription" and confirm
   • Google will ask you to confirm the cancellation reason
7. Google will send you a confirmation email within 24 hours

If you cannot find Shomi in your subscriptions, contact Google Support through the help section of your Google Account. Provide your billing statement showing the charges and the email address associated with your Google account.

If Shomi charges appear as direct card charges

Some subscribers may have charged Shomi directly to their credit card or bank account rather than through a bundled service or app platform.

1. Contact your credit card issuer or bank using the phone number on the back of your card
   • Have your billing statement and the Shomi charge details ready
2. Ask your bank to initiate a "dispute" or "chargeback" for charges related to Shomi
   • Explain that Shomi shut down on November 30, 2016, and you received no service
3. Your bank will request documentation: provide screenshots of your statement and any proof of cancellation attempts
4. The bank will investigate the charge and typically resolve the dispute within 30 to 60 days
5. Request a temporary credit to your account while the dispute is pending
   • Many banks provide provisional credits immediately

This method is powerful because your bank has the authority to reverse charges and recover funds directly. Tocancel recommends using this approach if the original billing platform refuses to cancel or refund you.

Refunds and billing credits for Shomi charges

You may be entitled to a refund if you were charged after Shomi shut down on November 30, 2016, or if you cancelled the subscription but continued to be charged.

When you cancel Shomi, your next billing cycle will not include the charge. However, if you were overcharged in previous months, you must request a refund separately. Here is how:

• If Shomi was bundled with Rogers or Shaw: contact customer service and request a credit for all charges after November 30, 2016. Ask for it to be applied to your next bill or sent as a separate refund.
• If Shomi was through Apple ID or Google Play: request a refund through the same app or website where you cancelled. Both platforms allow refunds for accidental or recurring charges within 14 to 90 days.
• If you initiated a bank dispute: your bank will reverse charges once the dispute is resolved in your favour, typically within 30 to 60 days.

Keep records of all refund requests. If a platform refuses to refund you after cancellation, escalate to Tocancel for guidance on filing a formal complaint with your provincial consumer protection agency.

Common mistakes to avoid when cancelling Shomi

Many people rush the cancellation process and accidentally leave billing records active or fail to verify that the charge has stopped. Take your time and follow these precautions to ensure the charges truly end.

• Cancelling without checking your statement. After you cancel, wait 5 to 10 business days and check your next bill. Verify that the Shomi charge no longer appears. If it does, contact the platform again and escalate to a supervisor.
• Confusing Shomi with other Rogers or Shaw services. Rogers and Shaw offer multiple streaming add-ons. Make sure you are cancelling Shomi specifically, not accidentally removing other services you want to keep.
• Not saving confirmation emails. If a billing dispute arises later, you will need proof that you cancelled. Screenshot every confirmation page and save every email receipt.
• Assuming the bank will catch it. Your bank is not responsible for verifying that services have actually shut down. You must initiate disputes yourself if charges continue after cancellation.
• Giving up after one attempt. If your first cancellation attempt fails, contact the platform again by phone. Ask to speak with a supervisor and reference your previous cancellation request.

If you encounter resistance when trying to cancel, Tocancel can help you draft a formal complaint and escalate to the Financial Consumer Agency of Canada or your provincial consumer protection authority.

After you cancel Shomi: what happens next

Cancelling Shomi removes the subscription from your account, but you should monitor your billing carefully to confirm the charge has truly stopped.

Here is your post-cancellation timeline:

• Within 24 hours: You should receive a cancellation confirmation email from the platform (Rogers, Shaw, Apple, Google, or your bank).
• 5 to 10 business days: Your next billing cycle will process. Check your statement to confirm that no Shomi charge appears.
• 30 to 60 days: If you requested a refund for previous overcharges, it should appear as a credit on your account or as a separate deposit.
• Ongoing: For the next 3 months, continue to review your statements to confirm charges have not returned. Companies sometimes accidentally reactivate subscriptions.

If a Shomi charge reappears after you cancelled, contact the platform immediately and request a supervisor. Document this second attempt. This pattern strengthens your case if you need to file a formal complaint with Tocancel's help.

Your consumer rights and how to enforce them

Canada's Consumer Protection Act and provincial legislation give you strong rights when dealing with subscription services.

You have the right to:

• Cancel any subscription at any time without penalty (once the initial term ends, if applicable)
• Receive a clear, written record of your cancellation
• Stop being charged immediately after cancellation
• Dispute charges for services you did not receive
• Recover overcharged amounts through refunds or chargebacks

Your legal position: Shomi ceased operations on November 30, 2016. Any charge after that date for a non-existent service is a billing error and potentially a violation of consumer protection law. You do not need to prove you cancelled; the burden is on the company to demonstrate that you authorised charges for a service that no longer exists.

If a company refuses to cancel your subscription or refund you after cancellation, you can:

1. File a complaint with the Financial Consumer Agency of Canada (FCAC) at fcac-acfc.gc.ca if charges are related to a bank or credit union
2. Contact your provincial consumer protection office (for example, ServiceBC in British Columbia, Consumer Protection Ontario in Ontario, or Éducaloi in Quebec)
3. File a chargeback through your bank or credit card company
4. Request assistance from Tocancel, where consumer advocates can help you draft a formal demand letter

Most companies will cancel and refund immediately when they receive a formal complaint or notice of escalation. Tocancel has successfully resolved thousands of similar cases by helping consumers enforce their rights through proper channels.

Pricing and charges summary for Shomi

Since Shomi no longer operates, there is no current pricing. However, understanding what you were charged historically helps you identify which amounts to request refunded.

If you find charges significantly higher than the above amounts, they may be bundled with other services (cable, phone, or other streaming add-ons). Ask Rogers, Shaw, or the platform to itemise your bill so you can identify exactly which amounts relate to Shomi.

How tocancel helps you cancel Shomi and avoid future phantom charges

Tocancel is a consumer-rights platform designed to help Canadians identify, cancel, and recover refunds for unwanted subscriptions and recurring charges.

Our service includes:

• Step-by-step guides tailored to your billing platform (Rogers, Shaw, Apple, Google, or direct card charges)
• Templates for dispute letters and cancellation requests
• Escalation support if a company refuses to cancel or refund
• Guidance on filing formal complaints with regulators and your bank
• Tracking tools to monitor your accounts for unauthorised charges

Tocancel has helped thousands of consumers cancel forgotten subscriptions, recover overcharged amounts, and protect their accounts from future billing errors. Whether you need to cancel Shomi today or identify other phantom charges on your bill, Tocancel provides the tools and legal guidance to enforce your consumer rights with confidence.

Checklist: confirm your Shomi cancellation is complete

Use this checklist to verify that your cancellation is truly complete and that you will not face future charges.

• ❑ I identified which platform billed me for Shomi (Rogers, Shaw, Apple, Google, or direct card)
• ❑ I successfully cancelled the Shomi subscription on that platform
• ❑ I received a cancellation confirmation email or screen capture
• ❑ I saved screenshots of my billing statement showing Shomi charges
• ❑ I waited 5 to 10 business days and checked my next bill
• ❑ The Shomi charge no longer appears on my next bill
• ❑ I requested a refund for any overcharges and have a reference number
• ❑ I have set a reminder to check my bill in 30 and 60 days to confirm no recharge occurs
• ❑ If the charge returned, I contacted the platform again and escalated to a supervisor
• ❑ If the platform refused to cancel or refund, I filed a complaint with my bank or regulator

Once you have completed all steps on this checklist, your Shomi cancellation is secure. Continue to monitor your bill for the next three months to confirm the charges have not mysteriously reappeared.

Summary: cancel Shomi and protect your account

Shomi shut down on November 30, 2016, but phantom charges related to the service may continue to appear on your bill. These charges are billing errors and you have the legal right to cancel them and recover refunds. Your action today will stop future charges and may recover money owed to you.

The cancellation process is straightforward once you identify which platform billed you. Whether it was Rogers, Shaw, Apple ID, Google Play, or a direct card charge, follow the step-by-step instructions above for your specific situation. Save your confirmation email, check your next bill to confirm the charge is gone, and request a refund for any overcharges.

If a company refuses to cancel or refund you, escalate to your bank, the Financial Consumer Agency of Canada, or your provincial consumer protection authority. Tocancel has helped thousands of consumers cancel unwanted subscriptions and recover overcharged amounts by enforcing their consumer protection rights.

Take action today: identify where Shomi was billed, cancel it using the correct method, and monitor your account for the next 90 days. Tocancel stands ready to support you if you need assistance or escalation at any point in this process. Visit tocancel.com to learn more about how we help Canadian consumers protect their accounts and recover refunds.

Contact information for escalation

If you have cancelled Shomi but charges continue to appear, or if a company refuses to refund you, contact these regulatory agencies:

• Rogers customer service: 1-888-746-3777 (ask for billing dispute department)
• Shaw customer service: 1-855-263-6151 (ask for billing dispute department)
• Financial Consumer Agency of Canada (FCAC): fcac-acfc.gc.ca or 1-866-461-3222
• Your provincial consumer protection authority: Search "[your province] consumer protection" or contact your attorney general's office
• Your bank or credit card issuer: Phone number on the back of your card

Keep all documentation (billing statements, cancellation confirmations, emails) for at least one year. This evidence will support any formal complaint or chargeback you need to file. Tocancel is here to guide you through every step of the process and help you recover what you are owed.