Cancel Voy: Your Step-by-Step Guide

How to cancel Voy and protect your weight-management refund in canada

Understanding Voy and why canadian users cancel

Voy is a prescription-based weight-management platform available to Canadian residents. The service combines personalized medications, one-on-one coaching support, and app-based tracking delivered through 3-month or 6-month subscription commitments. You receive regular medication shipments (where medically appropriate), unlimited access to your coaching team, and digital tools to monitor your progress toward weight-loss goals.

Many users find Voy effective - but life circumstances change, budgets tighten, and results don't always match your initial hopes. If you've decided Voy no longer fits your needs, understanding your cancellation rights under Canadian consumer law is your first step toward taking back control. Tocancel is here to guide you through every option, so you know exactly what happens to your subscription, your remaining balance, and your data.

Common reasons canadian users cancel Voy

You might cancel because the cost no longer fits your budget, because you've achieved your weight-loss goal and no longer need ongoing medication, because the coaching support hasn't matched your expectations, or because you want to try a different weight-management approach. Each reason is legitimate, and none of them should trap you in unwanted charges.

Should you cancel or pause instead?

Before you submit a cancellation request, consider whether a temporary pause might better serve your needs. Voy offers pause options on some plans, which preserve your account and subscription tier without ongoing charges. Tocancel recommends asking Voy's support team whether you qualify for a pause before committing to full cancellation - this protects your refund eligibility and lets you restart if your circumstances change.

Your legal rights as a canadian consumer

Canadian consumer protection law gives you specific rights when cancelling subscription services like Voy.

Consumer protection act and your cancellation rights

Your rights are protected under the Consumer Protection Act in your province (Ontario, British Columbia, Alberta, or elsewhere) and federally under the Competition Act. These laws require that subscription cancellations be processed promptly, that you receive clear documentation, and that you cannot be charged for services after you submit a valid cancellation request.

More specifically, many provincial consumer protection frameworks require that subscription services offer you a simple, non-punitive cancellation mechanism. If Voy charges you a cancellation fee that appears unreasonable or excessive, or if they refuse to process your cancellation within a stated timeframe, you have the right to file a complaint with your provincial consumer protection authority.

Your legal position in plain language

You have the right to cancel your Voy subscription at any time. Early cancellation fees are permitted under Canadian law, but they must be reasonable and clearly disclosed before you purchase. Medications already dispensed cannot be refunded - this is standard across all Canadian prescription services. Any remaining balance on your account after cancellation should be refunded within 30 days, unless Voy's terms explicitly state otherwise and you agreed to those terms in writing.

Voy pricing and subscription plans in canada

Understanding what you're paying for helps you anticipate cancellation costs and refund eligibility.

Subscription tiers and early cancellation fees

Voy offers several subscription options in Canada, each with different terms, costs, and cancellation consequences. The following table shows the most common plans and what you'll owe if you cancel early.

If you subscribed through Apple App Store or Google Play, you have a significant advantage: you avoid Voy's CAD $50 early cancellation fee entirely and cancel directly through the platform you used to purchase.

How to cancel Voy: step-by-step for each method

Your cancellation path depends on how you subscribed and how quickly you need confirmation.

Cancellation method 1: direct cancellation via your Voy account (fastest)

This is the quickest route for users who subscribed directly through Voy's website. You'll receive an immediate confirmation email, and your cancellation takes effect on your next billing date or end of your current billing cycle.

1. Log in to your Voy account at voy.com or through the Voy mobile app.
2. Navigate to your Account Settings or Subscription Management section (typically under "Profile" or "My Plans").
3. Select the option to "Cancel subscription" or "End membership".
4. Review any final charges or remaining balance information Voy displays.
5. Confirm your cancellation by selecting the final "Confirm cancellation" button.
6. Take a screenshot of your confirmation screen, or wait for a confirmation email.
7. Save the confirmation email in a dedicated folder for your records.

Once you submit this cancellation, Voy will stop all future billing immediately. Any medication shipments already dispatched will still arrive - contact Voy's support team if you wish to refuse delivery or request a refund for unopened, sealed medication shipments.

Cancellation method 2: apple app store (for iPhone and iPad users)

If you subscribed through Apple, you have full control over your subscription and can cancel without contacting Voy directly.

1. Open the Apple App Store on your iPhone, iPad, or Mac.
2. Tap your profile icon in the top-right corner.
3. Select "Subscriptions".
4. Find and tap "Voy" in your active subscriptions list.
5. Select "Cancel Subscription" (not "Remove" - that removes the app itself).
6. Confirm that you wish to cancel, and Apple will stop charging you immediately.
7. You'll receive an email confirmation from Apple; save this as proof of cancellation.

Your access to Voy ends on your next renewal date. Apple does not charge an early cancellation fee, and you will not pay Voy's CAD $50 cancellation penalty.

Cancellation method 3: google play (for android users)

Android users benefit from the same direct cancellation path as Apple users, with no extra fees and immediate confirmation.

1. Open Google Play on your Android device.
2. Tap your profile icon in the top-right corner.
3. Select "Manage subscriptions" or "Payments and subscriptions".
4. Tap "Manage subscriptions".
5. Find "Voy" in your active subscriptions.
6. Select "Cancel subscription".
7. Follow the on-screen prompts to confirm your cancellation.
8. Google will send you a confirmation email; keep this for your records.

Like Apple, Google Play charges no cancellation fee, and Voy cannot assess you a penalty for leaving through this channel.

Cancellation method 4: email to customer support (documented cancellation)

If you want a formal, documented cancellation trail, contact Voy's support team via email. This method takes longer but creates a clear paper trail for dispute resolution.

1. Collect your Voy account number or email address associated with your account.
2. Draft a clear, direct cancellation email to [email protected] (or the support email listed in your account or invoice).
3. In your email, state: "I request immediate cancellation of my Voy subscription, effective today. Please confirm this cancellation and provide a final billing statement."
4. Include your account number and the email address on your Voy account.
5. Send the email and wait for a response (typically 2-5 business days).
6. Save the confirmation email Voy sends back, along with your original cancellation request.
7. If you do not receive a response within 5 business days, resend your request and note the date in your records.

Email cancellation creates a legal record that you submitted a valid cancellation request. If Voy charges you after this date, you have documentation to dispute the charge with your credit card company or bank.

Cancellation method 5: registered mail (formal legal notice)

For the most formal cancellation record, you can send a registered letter to Voy's Canadian office. This is particularly useful if you're in dispute over fees or believe Voy has ignored your cancellation request.

1. Write a cancellation letter that includes: your full name, account number, current subscription plan, and a clear statement: "I hereby cancel my Voy subscription, effective immediately. Please cease all billing and send a final statement to the address below."
2. Include your return address and phone number.
3. Send the letter via Canada Post Registered Mail (this provides proof of delivery).
4. Keep the Canada Post receipt showing the tracking number and delivery confirmation.
5. Wait for Voy to acknowledge receipt (typically within 10 business days).
6. If you do not receive a response, contact Voy by phone to confirm they received your letter, and note the date and representative's name.

A registered letter is the strongest form of cancellation notice under Canadian law. If Voy continues to charge you after you send this letter, you have proof that they received your cancellation request.

Refunds and what you'll receive after cancellation

Your refund eligibility depends on when you cancel and which plan you hold.

What Voy will refund and what it won't

Voy's refund policy is strict in one area and flexible in another. Medications already dispensed to you cannot be refunded - this is standard for all prescription services in Canada and is governed by federal pharmaceutical regulations. Once a medication leaves Voy's pharmacy, it becomes your responsibility, and Voy cannot legally take it back.

However, any remaining balance in your account after you cancel - such as prepaid coaching credits or unused subscription months - should be refunded within 30 days of your cancellation date. If Voy claims you have no remaining balance, ask them to provide a final accounting of all charges and credits to your account.

Voy's money back promise and your refund eligibility

Voy advertises a "Money Back Promise" that offers a refund if you do not lose at least 10% of your body weight after completing a 6-month plan. This is a conditional refund, not a blanket guarantee. To claim it, you typically must have completed the full 6 months, followed the program as directed, and provided medical documentation of your weight at start and end of the period.

If you cancel early - before the 6-month mark - you generally do not qualify for the Money Back Promise, because you have not completed the program. However, you may still qualify for a refund of any prepaid months beyond the month in which you cancelled. Tocancel recommends contacting Voy's customer support to ask specifically: "If I cancel today, what portion of my prepaid fees will be refunded?"

Timeline for receiving your refund

Once Voy processes your cancellation, allow 30 days for your refund to appear in your bank account or credit card. If you paid by credit card, Voy should issue a credit to your card; if you paid by direct withdrawal or debit, the refund goes to your bank account. If you do not see the refund after 35 days, contact your bank and ask whether the refund is pending. If your bank confirms no refund has been received, contact Tocancel or your provincial consumer protection office to file a formal complaint.

Common mistakes to avoid when cancelling Voy

Cancellation can feel stressful, especially if you're frustrated with the service. Here are the pitfalls that catch users off guard.

Mistake 1: cancelling only in the app, then forgetting to confirm

Many Voy users open the app, start the cancellation process, then abandon it mid-way without confirming. The subscription remains active, and you're charged again on your next billing date. Always complete the cancellation to the final "Confirm" screen and save the confirmation message or screenshot.

Mistake 2: cancelling through one channel but not others

If you subscribed directly through Voy's website but also downloaded the Voy app and linked it to your Apple or Google account, cancelling in one place does not cancel the others. If your subscription is tied to both Voy directly and Apple, you must cancel in both places to fully stop all charges. Check your Apple and Google subscriptions, even if you primarily used the Voy website.

Mistake 3: not saving your cancellation confirmation

Email confirmations can get lost, deleted, or marked as spam. Take a screenshot of your cancellation confirmation screen the moment you see it, and save it to a dedicated folder on your computer or cloud storage. This screenshot becomes your proof if Voy claims you never cancelled and tries to charge you again.

Mistake 4: cancelling just before a major medication shipment

Voy often ships medications several days before your billing date. If you cancel on the 25th but your medication ships on the 27th, you may still receive the package and be charged for it. Contact Voy's support team before cancelling to ask whether a medication shipment is scheduled within the next 7 days. If yes, ask whether you can delay your cancellation until after that shipment arrives, or request that Voy refuse the shipment on your behalf.

Mistake 5: ignoring a CAD $50 early cancellation fee

If you subscribed directly through Voy (not through Apple or Google), early cancellation typically incurs a CAD $50 fee. Many users are surprised by this charge and don't realize it was disclosed in their subscription agreement. Review your original purchase confirmation email or Voy's terms before you cancel - this way, you won't be shocked when you see the fee. If the fee seems unfair or excessive, you have the right to dispute it with your credit card company or contact your provincial consumer protection authority.

After cancellation: what happens to your data and account

Cancelling your subscription doesn't automatically delete your personal health information or coaching history.

Your health data and privacy after cancellation

Once you cancel, Voy retains your health records, weight data, and coaching notes according to its privacy policy. In Canada, personal health information is protected under PIPEDA (Personal Information Protection and Electronic Documents Act) federally and under provincial health information privacy laws. You have the right to request that Voy delete your personal health information, or at minimum, anonymize it so you cannot be identified.

Send a written data deletion or anonymization request to Voy's privacy team (typically [email protected]). Include your account number and a clear statement: "I request that you delete or anonymize all personal health information associated with my account." Keep a copy of this request for your records.

Re-accessing your account after cancellation

You can typically log in to your Voy account for 30-90 days after cancellation to download your health records, export your coaching notes, or retrieve any documents you need. After that window closes, Voy may disable your account. If you think you'll want your data later, download it before your cancellation takes effect.

What if Voy continues to charge you after cancellation?

If you submit a valid cancellation request but Voy charges you again on your next billing date, this is a violation of Canadian consumer protection law. Immediately contact your bank or credit card company and dispute the charge as "unauthorized" or "cancelled service". Provide your cancellation confirmation email or screenshot as proof that you cancelled.

Tocancel also recommends filing a formal complaint with your provincial consumer protection authority (e.g., Consumer Protection Ontario, Consumer Protection BC). Include your cancellation confirmation, proof of the unauthorized charge, and any emails with Voy's support team. Your province's regulator has the power to investigate Voy's billing practices and can order a refund if the company acted in bad faith.

Your consumer rights and escalation pathway

If Voy refuses to cancel your subscription, denies your refund request, or continues to charge you after cancellation, you have formal legal remedies available in Canada.

Step 1: contact voy's customer support escalation team

Begin by contacting Voy's support team in writing (email or registered mail). State clearly: "I submitted a cancellation request on [date]. I have not received a cancellation confirmation. Please cancel my subscription immediately and provide proof of cancellation within 5 business days."

Step 2: file a complaint with your provincial consumer protection authority

If Voy does not respond within 10 days, contact your provincial consumer protection regulator. In Ontario, this is the Ministry of Government and Consumer Services. In British Columbia, it's the Office of the Registrar of Mortgage Brokers and other agencies under Consumer Protection BC. In Alberta, it's Fair Trading Alberta. Each province has its own process, but all accept written complaints about subscription billing and cancellation disputes.

When you file your complaint, include all documentation: your cancellation request email, your confirmation screenshots, your account statements showing unauthorized charges, and a summary of all dates and attempted contact with Voy. Your provincial authority can investigate and, if Voy violated consumer protection law, order the company to refund you and cease the unlawful practice.

Step 3: dispute the charges with your bank or credit card company

Contact your bank or credit card issuer and formally dispute all charges made after your cancellation date. Tell them you cancelled the service and have proof, but the merchant continued to charge you. Your bank can reverse these charges and may even refund you for multiple billing cycles if Voy acted in bad faith. This process typically takes 30-60 days.

Step 4: consider small claims court

If Voy owes you money (a refund that was denied, or repeated unauthorized charges), and the amount is within your provincial small claims court limit (typically CAD $25,000), you can file a claim against Voy directly. You do not need a lawyer for small claims court. Tocancel recommends gathering all your documentation and consulting a legal aid clinic in your area if you need guidance on how to file.

Checklist: before you cancel Voy

Use this checklist to ensure you're ready and won't face surprises after you submit your cancellation request.

Why users choose to cancel Voy: real reasons from canadian subscribers

Understanding why others cancel can help you decide whether cancellation is right for you.

Cost and budget constraints

The most common reason Canadian users cancel is cost. Voy subscriptions range from CAD $300-$800 per cycle, and when combined with other health expenses, the subscription becomes unsustainable. If your budget has shifted, cancellation is a legitimate choice, and you should not feel obligated to continue paying for a service you cannot afford.

Plateaued or missed results

Some users plateau in their weight loss, or their body doesn't respond as expected to the medication or program. If you've been on Voy for three months and haven't lost weight despite following the program, you have the right to stop and try a different approach. Your health is personal, and no single program works for everyone.

Side effects from medication

Voy prescriptions can cause side effects, including nausea, fatigue, or appetite suppression that's more severe than anticipated. If you experience bothersome side effects, cancellation is the right move. Contact your doctor immediately about any severe side effects, and then cancel your Voy subscription. Your health and safety come first.

Coaching experience didn't match expectations

Some users report that Voy's coaching felt generic, slow to respond, or not tailored to their specific needs. If you subscribed for personalized coaching but felt like you received a template approach, cancellation allows you to seek coaching from a provider that better matches your needs.

Summary: your cancellation options compared

Here is a quick comparison of all your cancellation channels, so you can pick the one that best fits your situation.

Contact information and mailing address for Voy

If you need to reach Voy directly or send a formal cancellation letter, use the contact details below. Note that Voy's office locations and email addresses can change; verify current contact information on your Voy account or invoice before sending mail or email.

Email and online support

For general inquiries and cancellation requests by email: [email protected]. For privacy-related requests or data deletion: [email protected]. Expect a response within 2-5 business days for standard inquiries and 10-15 business days for privacy requests.

Mailing address for registered mail cancellation

If you're sending a formal cancellation letter by registered mail, address it to Voy's Canadian office. Note: Voy may operate through multiple regional offices in Canada. Check your most recent Voy invoice or account statement for the office address tied to your account, as this is the authoritative address for your cancellation letter.

General mailing format: Voy Cancellation Request, [Your Name], [Your Account Number], [Your Address], sent via Canada Post Registered Mail to Voy's stated office address (verify on your account).

Why tocancel recommends keeping records

Whether you cancel online, by email, or by phone, always request and keep a confirmation of your cancellation. This proof protects you if Voy claims you never cancelled and attempts to charge you again. Tocancel has helped thousands of consumers cancel subscriptions and dispute unauthorized charges - and every successful dispute started with clear documentation of the cancellation request.

Your decision to cancel is valid, and you have the right to stop paying for Voy at any time. Use the method that gives you the most comfort and documentation. Follow the steps in this guide, keep your confirmation safe, and monitor your next billing cycle to ensure no charges appear. If Voy charges you after a valid cancellation, contact your bank immediately and file a complaint with your provincial consumer protection authority. Tocancel and your provincial regulators stand ready to help you recover your money and hold Voy accountable.