Cancel Facetune: The Right Way

How to cancel your Facetune subscription and stop recurring charges

About Facetune and why cancellation matters

Facetune is a photo and video editing application created by Lightricks Ltd, a company specialising in creative mobile software. The app runs on both iOS and Android devices, giving you tools to smooth skin, whiten teeth, reshape facial features, and edit backgrounds in your photos and videos. When you subscribe through the Apple App Store or Google Play Store, you enter a legally binding contract with Lightricks Ltd under UK contract law.

Facetune operates as a paid subscription service with automatic renewal. Your subscription renews at the end of each billing cycle unless you actively cancel. This means charges continue indefinitely if you forget to manage your account. Many UK users discover this the hard way, finding unexpected monthly charges on their bank statements long after they stopped using the app.

The cost of staying subscribed

Facetune subscription costs between £5.99 and £7.99 per month, or £35.99 to £47.99 annually, depending on which plan you choose and whether you subscribe through Apple or Google. If you downloaded the app for a one-off project or event, then forgot to cancel, those charges accumulate quickly. Over a year of unused subscription, you could spend £95 or more on an app you no longer use. Cancelling takes just a few minutes and gives you control over your digital spending.

Why automatic renewal catches so many people

Like most mobile apps, Facetune does not send you a reminder before your subscription renews. Your first warning is usually a charge appearing on your bank statement days after renewal. This automatic billing model is legal under UK consumer law, but it also relies on you remembering to cancel. At Tocancel, we help thousands of UK consumers navigate these auto-renewal traps and cancel subscriptions cleanly and confidently.

Understanding your current Facetune plan and charges

Before you cancel, it helps to understand exactly what subscription tier you are on and when your next charge is due.

Facetune subscription tiers and pricing

Facetune offers two main subscription options, each with different billing cycles and cancellation flexibility. Prices vary slightly depending on your payment method and any active promotions, but the table below shows typical UK pricing.

Always verify the exact amount charged to your payment method, as this is the legally binding contract price. If you notice a discrepancy between what you expected to pay and what appears on your statement, contact Facetune support immediately to clarify before proceeding with cancellation.

How automatic renewal actually works

When you subscribe to Facetune, your payment details are stored by either Apple or Google. On the renewal date, the app automatically charges your payment method without asking your permission again. For monthly plans, this happens every 30 days. For annual plans, it happens every 365 days. You will not receive an email reminder or in-app notification before the charge goes through. This is standard practice in the app subscription industry, but it also means you need to set reminders or act proactively to cancel before the next charge.

Your consumer rights when cancelling a digital subscription

UK consumer law gives you specific legal protections when cancelling subscriptions, even if the terms and conditions appear restrictive.

The consumer rights act 2015 and the 14-day cooling off period

Under the Consumer Rights Act 2015, you have the legal right to cancel a digital subscription within 14 days of purchase without giving a reason, provided you have not substantially used the service. "Substantially used" is defined in law as more than minimal testing to confirm the service works as described. If Facetune denies your cancellation request within this window, you can escalate to the Competition and Markets Authority (CMA), which enforces consumer rights across the UK.

Your legal position is straightforward: if you cancel within 14 days of your first charge and have not heavily used the app, you have a right to a full refund. This right applies regardless of what the app's terms and conditions say.

Unfair contract terms and distance selling rules

The Consumer Contracts Regulations 2013 also protect you when you buy digital services online. Facetune must provide clear information about the subscription price, billing cycle, and cancellation method before you purchase. If the terms are deliberately hidden or misleading, you can challenge them as unfair. In practice, this means Facetune cannot use vague or unclear language to prevent you from cancelling.

What happens after the 14-day window

After 14 days, you no longer have an automatic legal right to cancel. However, Facetune's own terms may allow cancellation, and many apps do permit cancellation at any time. Tocancel's role is to guide you through the cancellation process, whether you are within the legal cooling-off period or cancelling later.

How to cancel your Facetune subscription step by step

You can cancel Facetune through the app itself, via the app store, or by writing to Facetune's UK address. The app and app store methods are fastest.

Cancelling through the Facetune app (iOS and android)

1. Open the Facetune app on your device and log in to your account.
2. Tap the menu icon (three horizontal lines) or settings cog in the top right or bottom right corner, depending on your device.
   • On iOS, this is usually in the top right.
   • On Android, this is usually in the bottom right or top right.
3. Look for "Account", "Settings", "Subscription", or "Manage subscription".
4. Tap "Manage subscription" or "View subscription details".
5. Select your active subscription and tap "Cancel subscription".
6. Follow the on-screen prompts and confirm cancellation. You may see a discount offer to retain you; decline this if you are certain you want to cancel.
7. Take a screenshot of the cancellation confirmation screen as proof.

Cancelling via the apple app store (iOS)

1. Open the Apple App Store app.
2. Tap your profile icon in the top right corner.
3. Tap "Subscriptions".
4. Find and tap "Facetune" in the list.
5. Tap "Cancel subscription".
6. Select your reason for cancelling (optional) and confirm.
7. You will see a confirmation that your subscription ends on a specific date. Screenshot this for your records.

Cancelling via google play store (Android)

1. Open the Google Play Store app.
2. Tap your profile icon in the top right corner.
3. Tap "Payments and subscriptions".
4. Tap "Subscriptions".
5. Find and tap "Facetune".
6. Tap "Cancel subscription".
7. Choose your reason (optional) and confirm cancellation.
8. Screenshot the confirmation showing your subscription end date.

Cancelling by post

If you cannot access your account or the app refuses to process your cancellation, you can cancel in writing. Send a letter to Facetune's UK registered address including your full name, email address, subscription start date, and a clear request to cancel. Keep a copy of your letter and use registered post so you have proof of delivery.

Facetune's registered UK address is:

• Lightricks Ltd, 10 Queen Street Place, London, EC4R 1AG

What to expect after you cancel

Cancellation takes effect immediately in most cases, but your access to premium features may continue until the end of your paid billing period.

Your subscription status after cancellation

When you cancel, Facetune stops future charges from processing. However, if you cancel mid-cycle, you usually retain access to the full app until the end of that billing period. For example, if you cancel on the 15th of a month and your subscription renews on the 20th, you keep premium access until the 20th; you simply will not be charged again.

Log back into the app or the app store within 24 hours of cancelling to verify that your subscription status has changed to "Cancelled" or "Inactive". If it still shows as "Active", contact Facetune support with your cancellation confirmation.

Refund eligibility and timeline

If you cancel within 14 days of your first charge and have not substantially used the app, you qualify for a full refund under the Consumer Rights Act 2015. Apple and Google typically process refunds within 5 to 10 working days; the money will return to your original payment method.

If you cancel after 14 days, you are not entitled to a refund for the current billing period unless there is a specific technical issue or breach of contract. However, Facetune may grant a refund at its discretion. Always ask, providing a brief reason for your request. Tocancel recommends being clear and concise: "I no longer use this app and request a refund for my latest charge" is often enough.

Common mistakes when cancelling Facetune

Many people cancel but forget a crucial step, leaving themselves vulnerable to further charges or missing refund deadlines.

Deleting the app without cancelling the subscription

Simply removing the Facetune app from your device does not stop your subscription. Your subscription lives in the app store (Apple or Google), not on your phone. Deleting the app is a common mistake that leaves your subscription active and charges continuing. Always cancel through the app store or within the app itself before you uninstall.

Assuming the cancellation worked

Do not assume you have cancelled just because you clicked "Cancel" and saw a button press. Return to your subscription list in the app store 24 hours later and confirm your Facetune subscription now shows as "Inactive", "Cancelled", or no longer appears in your active subscriptions list. This is your proof.

Missing the 14-day cooling-off deadline

If you qualify for a refund under consumer law, you have only 14 days from your first charge to request it. After 14 days, you lose this automatic legal right. Mark your calendar and act quickly if you want to claim a refund.

Not keeping cancellation evidence

Screenshot every confirmation screen you see. If Facetune disputes your cancellation or continues charging you, your screenshots are your proof. At Tocancel, we recommend storing these screenshots in a folder labelled "Subscription Cancellations" on your phone or computer for future reference.

What to do if Facetune continues charging you

If you cancel but charges continue to appear on your statement, take action immediately.

Step one: check your subscription status

Log back into the app store (Apple or Google) and confirm your Facetune subscription is truly inactive. Sometimes cancellations fail silently. If it still shows as active, attempt to cancel again using the steps above.

Step two: contact Facetune support

Email Facetune with a screenshot of your cancelled subscription status, your cancellation date, and any charges that occurred after that date. Keep your tone professional and factual. Ask for an immediate refund of any charges that occurred after your cancellation date.

Step three: raise a dispute with your bank

If Facetune does not respond within 7 days or refuses to refund unauthorised charges, contact your bank and request a chargeback or dispute on those transactions. Explain that you cancelled the subscription and that charges continued without your authorisation. Your bank can reverse these charges, and many do.

Step four: report to the competition and markets authority

If your bank will not help and Facetune refuses to respond, you can report the company to the CMA (Competition and Markets Authority) at www.gov.uk/cma. The CMA investigates unfair billing practices and can take enforcement action against companies that breach consumer law. Tocancel works with consumers to gather evidence for these complaints, and your case may contribute to a broader investigation.

Refund policy and what you can recover

Your right to a refund depends on when you cancel and whether you have used the service substantially.

Refunds within 14 days of first charge

If you cancel within 14 days of your first charge and have not substantially used Facetune, you have a legal right to a full refund. Apple and Google process these automatically when you cancel through their platforms. You do not need to request the refund separately; it happens within 5 to 10 working days.

Refunds after 14 days

After 14 days, you have no automatic legal right to a refund for the current billing period. However, Facetune may grant one if there is a technical fault, if you were charged in error, or if you argue the terms were unclear. Always request a refund in writing with your cancellation proof. You may be surprised how often companies refund if you ask politely but firmly.

Partial refunds and prorated charges

If you cancel mid-cycle on an annual plan and Facetune's terms allow, you may be entitled to a prorated refund for the unused portion of your annual subscription. For example, if you pay £47.99 for a year and cancel after 3 months, you might recover roughly 75 percent of that charge. This is not guaranteed by law, but it is worth requesting. Tocancel recommends always asking for a prorated refund on annual plans; the worst that happens is they say no.

Comparison: keeping versus cancelling Facetune

Before you finalize your cancellation, consider whether Facetune still offers value or whether you have found a suitable alternative.

If you use Facetune regularly and genuinely value the results, keeping your subscription may be reasonable. If you cancelled for budget reasons or found a free alternative, cancellation is the sensible choice. Tocancel's advice is to cancel if you have not opened the app in two weeks; that is a clear sign the subscription is not delivering value.

Preventing accidental resubscription

Once you cancel, protect yourself by removing Facetune's access to your payment details if possible.

Remove payment authorisation from Facetune

After you cancel, delete the app from your device. This prevents accidental resubscription if you reinstall it later. If you do need to reinstall the app, you will have to enter your payment details again consciously, which gives you a chance to stop and think before resubscribing.

Set calendar reminders for subscription review

Calendar reminders for every app subscription you use (set for 2 weeks before renewal) help you catch yourself paying for apps you have stopped using. Many people avoid this step, then complain months later that they forgot they were subscribed. Tocancel strongly recommends setting these reminders.

Review your app store subscription list monthly

Log into your Apple or Google subscription list once a month and scan for any active subscriptions you no longer recognise or use. Developers sometimes update app names, making old subscriptions hard to spot. A quick monthly audit catches problems early.

Summary of your cancellation options

You have three quick ways to cancel your Facetune subscription, plus a postal option if all else fails.

In nearly all cases, cancelling through the app or app store is your fastest option and takes just two minutes. Do this first. If cancellation fails or charges continue, escalate to your bank or contact Facetune directly using the postal address below.

Facetune's registered UK address and final steps

Keep this address on file for disputes and complaints.

Lightricks Ltd
10 Queen Street Place
London, EC4R 1AG
United Kingdom

If Facetune refuses to cancel your subscription or continues charging after cancellation, send a formal letter to this address requesting immediate cancellation and refund. Include your full name, email address, the date you requested cancellation, and copies of any charges made after that date. Send it by registered post and keep proof of posting.

Cancelling your Facetune subscription is your right as a UK consumer. You control your spending, and you decide which apps deserve your money. If Facetune no longer serves you, cancel it confidently. Tocancel has helped thousands of consumers take back control of their digital subscriptions by providing clear, legally grounded guidance. You now have all the information you need to cancel safely, reclaim any refunds you are owed, and prevent future unauthorised charges. Act today: check your app subscription list, cancel what you do not use, and review your spending monthly. Tocancel is here to support you through every step.