Cancel The Rewards Club: The Right Way

How to cancel The Rewards Club and stop recurring charges

What is The Rewards Club and why you might want to cancel

The Rewards Club is a UK-based membership service that promises cashback and exclusive discounts from participating retailers. You pay a subscription fee to access their members-only platform, where you can find vouchers, discount codes, and cashback offers spanning fashion, groceries, travel, entertainment and home goods.

Here's what matters: The Rewards Club operates on automatic renewal. Your membership continues charging your payment method every month or year until you formally cancel. Many members sign up for a discounted trial or introductory offer, then face the full subscription price once the trial period expires-and many don't realise they've been charged until reviewing their bank statement weeks later.

If you've decided this service no longer offers value, or you want to stop the recurring charges altogether, you have clear rights under UK consumer law. Tocancel is here to walk you through the cancellation process with confidence and clarity.

How The Rewards Club works in practice

When you join, you gain access to a members-only portal listing available offers aggregated from multiple retailers. You earn cashback, typically between 2% and 15%, on purchases made through their platform or using their vouchers and codes. Most members shop both online and in-store, applying discount codes at checkout or scanning vouchers at the till.

The reality: you only benefit financially if you actively use these offers enough to justify the monthly or annual subscription fee. Many members discover too late that the time spent finding relevant deals, combined with the membership cost, doesn't represent genuine savings.

Why automatic renewal makes cancellation necessary

The Rewards Club, like most subscription services, relies on auto-renewal to retain members. This means your subscription automatically charges and renews unless you take explicit action to stop it. The burden falls squarely on you to initiate cancellation correctly-and many people delay taking this step because the process isn't immediately obvious.

Under the Consumer Rights Act 2015 and the Privacy and Electronic Communications Regulations, companies must obtain your clear consent before charging you on a recurring basis, and you have the absolute right to cancel at any time. However, you must follow the company's stated cancellation procedure. Tocancel has helped thousands of UK consumers navigate these recurring charges, and we're committed to ensuring you get this right the first time.

The Rewards Club pricing and what you're actually paying for

Understanding the exact cost of your membership helps you decide whether cancellation is the right choice.

Membership tiers and current costs

The Rewards Club structures its membership in several ways, though your exact pricing may vary depending on when you signed up and through which channel:

Many members sign up through promotional offers on third-party websites or competition entries, which can result in different pricing or bundled arrangements. Keep your original sign-up email and confirmation-it contains the exact terms you agreed to and your customer number, both essential for successful cancellation.

Does The Rewards Club deliver genuine value?

The service promises access to cashback ranging from 2% to 15% at participating retailers, printable in-store vouchers, exclusive online discount codes, and member-only promotions. However, whether this justifies your subscription fee depends entirely on your shopping habits and how actively you engage with the platform.

If you find yourself paying £10 monthly for cashback you rarely use, or if the offers don't match your regular retailers, the membership costs you money rather than saving it. Calculate your actual cashback earnings from the past three months against your subscription fee-if the answer is negative, cancellation makes financial sense.

Your consumer rights and The Rewards Club cancellation

As a UK consumer, you hold specific legal protections when cancelling subscription services.

What UK law says about cancelling subscriptions

Your legal position: Under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013, you have the right to cancel any subscription service at any time. The company cannot charge you a penalty for cancelling outside a trial period, nor can they make cancellation deliberately difficult or impose hidden fees.

The company must provide you with a clear, accessible way to cancel-and cancellation must be as easy as the sign-up process. If The Rewards Club makes you call a premium phone line, jump through multiple verification hoops, or wait weeks for confirmation, that breaches your consumer rights. Tocancel exists to help you understand these rights and exercise them confidently.

What happens if The Rewards Club refuses to cancel your membership

If The Rewards Club ignores your cancellation request, delays processing it, or charges you again after you've cancelled, you have enforcement options. Your first step is to contact the company in writing (email or post) with a clear record of your cancellation request. Keep all correspondence.

If the company refuses to comply within 14 days, you can escalate to the Financial Conduct Authority (FCA) if the service qualifies as a financial product, or to Citizens Advice Consumer Service. You can also claim a chargeback through your bank if The Rewards Club charges you after you've clearly cancelled-your bank will investigate and may reverse the charge within 120 days.

This means you're not powerless: the law is on your side, and enforcement bodies will support your claim if the company acts in bad faith.

How to cancel The Rewards Club step by step

The Rewards Club provides three official cancellation methods, and Tocancel recommends using all three for a complete paper trail.

Cancellation method 1: telephone call

You can cancel by calling The Rewards Club customer service team directly:

1. Call 08081108002 during business hours
   • Have your customer number, name, and registered telephone number ready
   • Ask the agent to confirm your cancellation in writing via email immediately after the call
   • Take note of the agent's name, date, time, and confirmation reference number
   • Request they email a cancellation confirmation to your registered email address
2. End the call only once you have a reference number and confirmed next steps
   • Do not assume the call alone cancels your membership-follow up with email the same day

Telephone cancellation offers immediate confirmation, but requires you to be proactive about requesting written proof. Many members cancel by phone, receive verbal confirmation, then continue to be charged because no written record exists.

Cancellation method 2: email

Email offers the strongest paper trail for cancellation proof:

1. Send an email to [email protected] with the subject line "Membership cancellation request"
   • Include your customer number (found on your invoice or membership confirmation)
   • State your full name as it appears on the account
   • Provide your registered telephone number
   • Include your full registered address
   • Write clearly: "I request immediate cancellation of my Rewards Club membership effective today"
   • Include the date and keep a copy for your records
2. Request a cancellation confirmation email in return
   • Do not send this request multiple times (one email is sufficient and legally binding)
   • If you receive no response within 5 working days, send a follow-up email referencing your original request date

Email cancellation creates an auditable record that proves you requested cancellation on a specific date. This becomes invaluable if the company charges you again or disputes your cancellation claim.

Cancellation method 3: written letter

For maximum legal certainty, you can also cancel by post:

1. Write a letter on plain paper (or use a template from Tocancel) that includes:
   • Your customer number
   • Your full name and registered address
   • Your registered telephone number
   • A clear statement: "I hereby cancel my Rewards Club membership with immediate effect"
   • Today's date
2. Send via Royal Mail Special Delivery to the registered address
   • The Rewards Club's registered office is in Sittingbourne, Kent (confirm the exact address before posting)
   • Keep the Royal Mail receipt as proof of delivery
3. Allow 10-15 working days for postal delivery and processing
   • If you're charged after your cancellation date, your Royal Mail receipt proves you took action in time

Written cancellation carries the strongest legal weight, though it takes longer to process than phone or email.

Tocancel's recommended cancellation approach

To guarantee cancellation and protect yourself, Tocancel recommends you use multiple methods simultaneously:

1. Send your email cancellation request to [email protected] today with all required information
   • This creates an immediate digital record with a timestamp
2. Call 08081108002 within 2 working days to confirm verbal cancellation
   • Request the agent email you a cancellation confirmation immediately
   • Note the agent's name and reference number
3. Post a written cancellation letter via Royal Mail Special Delivery
   • This provides the strongest legal protection and proof of timely action
4. Monitor your bank account for the next two billing cycles
   • If you're charged again after cancellation, you have documented proof to challenge the charge

This three-method approach eliminates any ambiguity about whether The Rewards Club received your cancellation request.

Refunds and charges after cancellation

Understanding what happens to your money after you cancel prevents confusion and disputes.

Can you get a refund for the current billing period?

Whether you receive a refund depends on when in your billing cycle you cancel. If you cancel before your next renewal date, you should not be charged again. However, if you've already been charged for the current period and cancel within 14 days of that charge, you may have grounds for a refund under the Consumer Rights Act 2015.

Contact The Rewards Club directly to request a refund, citing your cancellation date and the relevant charge date. Tocancel advises documenting this request in writing (via email) so you have proof if the company disputes your refund claim. If they refuse without justification, escalate to Citizens Advice Consumer Service or your bank.

What charges should stop immediately after cancellation?

After successful cancellation, The Rewards Club must cease all recurring charges effective immediately or on your stated cancellation date. No further monthly or annual fees should appear on your bank statement or credit card.

You may retain access to your membership account briefly for a transition period, but you should not be charged if you cancel before the next renewal date. If you're charged after cancellation, you have the right to demand a full refund and file a chargeback with your bank if the company refuses.

Common mistakes when cancelling The Rewards Club

Many members cancel incorrectly and end up charged again. Here's how to avoid these costly errors.

Mistake 1: assuming verbal cancellation is enough

Calling the company and receiving verbal confirmation feels like you've completed the task-but it often isn't. Without a written record, the company can claim no cancellation request was received, and you lack proof to dispute future charges or refund claims.

Always follow up phone calls with a written email or letter the same day. This transforms a fleeting conversation into documented evidence that holds legal weight.

Mistake 2: forgetting to check your bank account after cancellation

Many people cancel, believe the process is complete, then discover weeks later that The Rewards Club charged them again. By then, the transaction is harder to dispute.

Set a phone reminder to check your bank statement on your next billing cycle date. If you see a charge after cancellation, contact your bank immediately to file a chargeback-you have 120 days from the charge date to do so.

Mistake 3: losing your customer number or account details

The Rewards Club requires your customer number, name, phone number, and address to process cancellation. If you've deleted your sign-up email or lost this information, cancellation becomes harder and can be delayed.

Find your customer number by logging into your account, checking your most recent invoice, or emailing the company asking them to confirm it based on your name and address. Tocancel recommends storing all account details in a single document before you begin the cancellation process.

Mistake 4: cancelling less than 14 days before your next renewal date

Whilst you can cancel at any time under UK law, some companies process cancellations slowly. If you cancel three days before your next renewal and the company doesn't process your request until the day after your renewal date, you may be charged again.

To avoid this, cancel at least 14 days before your next billing date. Check your confirmation email or invoice to identify your exact renewal date, then calculate backwards. This buffer gives the company time to process your cancellation without charging you again.

After you cancel The Rewards Club

Cancellation doesn't end at the confirmation email-you need to verify success and protect yourself going forward.

What to do in the days and weeks after cancellation

Once you've cancelled using one or more of the methods above, take these steps to confirm the process worked:

1. Save all cancellation confirmations
   • Screenshot or print email confirmations from The Rewards Club
   • Keep your phone call reference number and agent's name
   • Store your Royal Mail receipt if you posted a cancellation letter
2. Monitor your bank account on your next scheduled billing date
   • Set a calendar reminder for one week before your renewal date
   • Check your bank statement to confirm no charge appears
3. Request account closure confirmation if available
   • Some companies provide a formal account closure letter on request
   • Ask The Rewards Club to confirm in writing that your account is closed
4. Report any unexpected charges to your bank immediately
   • Do not wait or hope the charge reverses itself
   • Call your bank's fraud team and describe your cancellation request
   • Request a chargeback, which your bank will investigate within 30 days

This follow-up phase is where many people let their guard down-yet it's the most critical period for catching billing errors and protecting yourself.

What access do you lose after cancellation?

After cancellation, you lose access to the members-only portal, all discount codes and vouchers, and any cashback earning potential. You cannot earn or redeem cashback on purchases made after your cancellation date. Any unspent cashback in your account may be forfeited-contact The Rewards Club beforehand if you have outstanding credit you wish to claim.

You may retain login access to view your historical transactions for a limited period, but functionality will be restricted. This is normal and expected.

Comparison: when to cancel versus when to keep The Rewards Club

Not everyone should cancel. Here's how to make the right choice for your circumstances.

If three or more items in the left column apply to you, cancellation will save you money. Tocancel recommends making this decision now rather than delaying-every month you hesitate costs you another subscription fee.

What to do if The Rewards Club refuses to cancel your membership

Occasionally, companies resist cancellation or claim they never received your request. You have escalation options.

Step-by-step escalation if cancellation fails

1. Send a formal written demand by email
   • Reference your original cancellation request (include the date you sent it)
   • State that despite your request, charges have continued
   • Give them 14 days to confirm cancellation in writing or process a full refund
   • State you will escalate the matter to Citizens Advice and your bank if they do not comply
   • Keep a copy of this email
2. Contact Citizens Advice Consumer Service if 14 days pass with no response
   • Provide them with copies of your cancellation requests and the company's responses
   • Explain that The Rewards Club charged you after you requested cancellation
   • Citizens Advice will contact the company on your behalf and investigate
3. File a chargeback with your bank if charges continued after cancellation
   • Call your bank's dispute team and explain that you cancelled your membership
   • Provide your bank with copies of your cancellation request and confirmation emails
   • Your bank will reverse the charge within 30-120 days if your evidence is strong
4. Consider filing a complaint with the Financial Conduct Authority if The Rewards Club is regulated
   • The FCA investigates complaints about financial services and payment handling
   • If The Rewards Club is FCA-regulated, the FCA can take enforcement action

Tocancel emphasises that you have legitimate enforcement options if The Rewards Club acts in bad faith. The company cannot ignore your cancellation requests indefinitely.

Your checklist for cancelling The Rewards Club

Use this checklist to ensure you've completed every step correctly:

• Before you cancel: Write down your customer number, name, registered phone number, and address
• Before you cancel: Check your confirmation email or latest invoice to find your next renewal date
• Cancellation step 1: Send an email to [email protected] with all required information and keep a copy
• Cancellation step 2: Call 08081108002 within 2 working days and request email confirmation from the agent
• Cancellation step 3: Post a written cancellation letter via Royal Mail Special Delivery and keep the receipt
• After cancellation: Save all confirmation emails, reference numbers, and receipts in one folder
• Follow-up: Set a calendar reminder for 3 days before your next renewal date
• Verification: Check your bank statement on your renewal date to confirm no charge appeared
• If charged again: Contact your bank to file a chargeback within 120 days of the disputed charge
• If problems persist: Escalate to Citizens Advice Consumer Service with copies of all correspondence

Completing every item on this checklist eliminates the risk of failed cancellation and unwarranted future charges.

Key takeaways and next steps

Cancelling The Rewards Club is straightforward once you understand your rights and follow the correct procedure. You can cancel by phone, email, or post, and the company must process your cancellation within a reasonable timeframe. Under UK consumer law, you have the absolute right to cancel at any time, and the company cannot charge you penalties for doing so.

Start your cancellation today by sending an email to [email protected] with your customer number, name, phone number, and address. Follow up with a phone call to 08081108002, then post a formal letter via Royal Mail Special Delivery. This three-method approach creates multiple proof points and prevents the company from claiming they never received your cancellation request.

Monitor your bank account closely after cancellation to confirm no further charges appear. If The Rewards Club charges you again, you have 120 days to file a chargeback with your bank, and you can escalate to Citizens Advice Consumer Service if the company refuses to cooperate.

Tocancel has helped thousands of UK consumers cancel unwanted subscriptions and recover unauthorised charges. You are not alone in this process, and you have strong legal protections on your side. Take action today-every month you delay costs you another subscription fee.

Contact details for cancellation

Telephone: 08081108002

Email: [email protected]

Postal address: The Rewards Club, Sittingbourne, Kent (confirm the exact address with the company before posting)

For escalation and further support, Tocancel recommends contacting Citizens Advice Consumer Service or your bank's dispute team if The Rewards Club fails to process your cancellation within 14 days of your request.