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Cancel Amazon FreeTime: The Right Way
Discover how to cancel Amazon FreeTime easily and save money. Get insights on costs and alternatives. Rated 4.8/5. Start your cancellation today!
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How to cancel Amazon FreeTime and reclaim control of your children's screen time
Why parents cancel Amazon kids+ and what it costs you every month
Amazon FreeTime, now rebranded as Amazon Kids+ in the United Kingdom, offers unlimited access to books, apps, games, and videos for children aged 3 to 12. The premise sounds ideal: one monthly subscription covers endless educational and entertainment content. In practice, many parents discover their children exhaust the novelty within weeks, yet the charges continue without pause.
You pay between £1.99 and £7.99 every single month, determined by your subscription tier and Prime membership status. Over 12 months, that totals £23.88 to £95.88 leaving your account before you notice. Those pounds could fund a family museum pass, support your local library, or purchase individual educational apps your children actually use repeatedly. Inertia is subscription services' greatest asset: you forget to cancel, the payment repeats, and Amazon profits from your passive acceptance.
Tocancel has helped thousands of parents realise they subsidise content their children abandoned after the first fortnight. The longer you delay, the deeper the financial hole becomes. If you paid for three months and now plan to cancel, you've already spent between £5.97 and £23.97 on diminishing value.
Understanding the true cost of Amazon kids+
Your subscription tier determines how much leaves your account each month and which family members gain access.
| Subscription type | Monthly cost | Annual cost | Who benefits |
|---|---|---|---|
| Single child, Prime member | £1.99 | £23.88 | One child in a Prime household |
| Single child, non-Prime | £3.99 | £47.88 | One child in a non-Prime household |
| Family plan, Prime member | £3.99 | £47.88 | Best value for multiple children |
| Family plan, non-Prime | £7.99 | £95.88 | Four child profiles, non-Prime account |
| Free trial (if eligible) | £0.00 | Charged after trial ends | First month only, then paid tier begins |
Red flags that signal you should cancel immediately
Your children have not opened the app in four weeks. You've discovered free alternatives through your local library service or school resources. Your household is tightening spending and reviewing every subscription. You realise you're paying for Amazon Kids+ alongside Netflix Kids, Disney+, or NOW TV, duplicating content across platforms.
Many families discover they spend £20 to £30 monthly across multiple children's streaming subscriptions. That figure compounds annually to £240 to £360 on overlapping content. Cancel before your next billing date to avoid the charge repeating and locking in another month of unused access.
Your consumer rights and what Amazon must respect
The Consumer Rights Act 2015 protects you when you cancel a digital subscription in the United Kingdom.
You have the right to cancel Amazon Kids+ at any point. The service operates as a continuous subscription, which means Amazon can charge you repeatedly unless you actively stop the payments. The Consumer Rights Act 2015 requires Amazon to provide you with clear, accessible cancellation methods and confirm your cancellation promptly. Your legal position is straightforward: once you submit a cancellation request through the authorised channels, Amazon must process it and cease charging your payment method.
Amazon must not charge you after your cancellation takes effect. If a charge appears after you cancel, you have grounds to dispute it with your bank or credit card provider and request a refund. Tocancel advises documenting your cancellation request (screenshot the confirmation, save any emails) because this evidence supports your case if Amazon later disputes the refund or attempts to re-charge you.
If Amazon refuses to cancel your subscription or continues charging after you've requested cancellation, you can escalate to the Information Commissioner's Office (ICO) or your local Trading Standards office. These bodies enforce consumer protection law and can compel Amazon to refund unauthorised charges.
How to cancel Amazon kids+ using your device
Three straightforward methods let you cancel: through the Amazon app, via the Amazon website, or by submitting a written request by post.
Cancelling through the Amazon app on your smartphone or tablet
This method works on any device where you've installed the Amazon Shopping app.
- Open the Amazon app and sign in with the account that holds the Amazon Kids+ subscription.
- Tap the menu icon (three horizontal lines) in the bottom right corner.
- Scroll down and select "Account" or "Your Account".
- Select "Subscriptions and memberships" or "Digital content and devices".
- Find "Amazon Kids+" in the list of active subscriptions.
- Tap or click the subscription to open its details page.
- Select "Cancel subscription" or "End subscription".
- Follow the on-screen prompts and confirm your cancellation request.
- Amazon displays a confirmation message. Screenshot this page as proof of your cancellation.
- Check your email for a confirmation message from Amazon within 24 hours.
Cancelling via the Amazon website on your computer or laptop
This method provides the clearest view of your subscription and billing details.
- Visit amazon.co.uk and sign in to the account holding the Amazon Kids+ subscription.
- Hover over or click "Account and Lists" in the top right corner.
- Select "Account" from the dropdown menu.
- Scroll down and click "Subscriptions and memberships".
- Locate "Amazon Kids+" in your active subscriptions list.
- Click "Manage subscription" or "Edit" next to the Amazon Kids+ entry.
- Select "Cancel subscription" at the bottom of the page.
- Read Amazon's cancellation summary (they may offer a discount to keep you subscribed-ignore this if you're certain you want to cancel).
- Confirm your cancellation and take a screenshot of the confirmation page.
- Amazon sends a confirmation email to your registered address within one business day.
Cancelling by post if digital methods fail
If you cannot access your Amazon account or the digital cancellation buttons do not function, you can cancel in writing by post.
- Write a letter or postcard that includes:
- Your full name and the email address registered to your Amazon account
- Your Amazon customer ID (found in your account settings or any order confirmation email)
- A clear, one-sentence statement: "I request immediate cancellation of my Amazon Kids+ subscription effective today."
- The current date
- Your signature
- Address the letter to Amazon Customer Service, 410 Terry Avenue North, Seattle, WA 98109, United States. (Note: Amazon's UK operations route cancellations through their US office.)
- Send your letter by Royal Mail Special Delivery Guaranteed to obtain proof of postage and delivery.
- Keep the Royal Mail receipt as evidence of your cancellation request.
- Allow 5 to 7 business days for Amazon to process your postal cancellation request.
- Monitor your account and email for confirmation from Amazon.
Whichever method you choose, document your cancellation date and retain proof-a screenshot, email confirmation, or Royal Mail receipt-because this evidence protects you if a dispute arises.
What happens after you cancel and when the charges stop
Cancellation takes effect immediately when processed, but understanding the billing timeline prevents confusion.
If you cancel before your next billing date, Amazon will not charge you again. Your children retain access to Amazon Kids+ content until midnight on the day your current billing period ends. For example, if your subscription renews on the 15th of each month and you cancel on the 10th, you can access the service until 23:59 on the 14th, then access stops.
Amazon sends a cancellation confirmation email within one business day. This email includes your cancellation date and the exact time your access ends. Check your spam and promotions folders if the email does not appear in your inbox within 24 hours.
If you cancel after your next billing date has passed-meaning Amazon has already charged you for the next month-that charge stands. You can request a refund within 14 days of the charge (your Consumer Rights Act 2015 right to cancel digital services), but Amazon may refuse if it argues you already received a month of access. Tocancel advises contacting Amazon customer service immediately and requesting a courtesy refund; many parents report success with this approach.
After your access ends, your child's profile data, reading history, and app progress remain stored in your Amazon account for 12 months. If you resubscribe to Amazon Kids+ within that period, your child's settings and history return automatically. Beyond 12 months, Amazon deletes this data.
Requesting a refund if Amazon has already charged you
The Consumer Rights Act 2015 grants you a 14-day cancellation window for digital services purchased online, including subscriptions.
If Amazon charged your payment method after you submitted a cancellation request, or if you want to claim a refund for an unused month, follow these steps:
- Log in to your Amazon account and navigate to "Returns and orders" or "Order history".
- Find the Amazon Kids+ subscription charge you want to dispute.
- Click "Return or manage item".
- Select "Return for refund" and choose "Subscription issue" or "Charged in error" as your reason.
- Complete the refund request form and submit.
- Amazon reviews your request and responds within 5 to 7 business days.
If Amazon denies your refund request, you can escalate to your bank or credit card provider and report the transaction as unauthorised or disputable. Your bank can dispute the charge on your behalf and recover the money to your account-this process typically takes 5 to 10 working days.
Tocancel recommends keeping all evidence: screenshots of your cancellation confirmation, the refund request, and Amazon's response. This documentation strengthens your case if you escalate to your payment provider or if you file a complaint with Trading Standards.
Common mistakes parents make when cancelling Amazon kids+
Cancellation seems straightforward, yet small errors delay the process or leave charges active.
Many parents assume that deleting the Amazon Kids+ app from their child's tablet or Fire device cancels the subscription. It does not. Removing the app is a local action on that single device; your Amazon account subscription continues charging across all your devices. You must cancel the subscription through your Amazon account settings, not by deleting the app.
Parents sometimes cancel a child's profile within Amazon Kids+ rather than cancelling the subscription itself. This removes the child from the service but keeps the subscription active and charges your account. To fully cancel, you must end the subscription tier, not just delete an individual child profile.
Cancelling an Amazon Prime membership does not automatically cancel your Amazon Kids+ subscription. These are separate products. If you hold a Prime membership discount on Amazon Kids+, cancelling Prime means your Amazon Kids+ charges jump to the full non-Prime price (from £1.99 to £3.99 per month or from £3.99 to £7.99 for family plans) and continue unless you separately cancel Amazon Kids+.
Failing to document your cancellation is perhaps the most costly error. If you cancel verbally through customer service chat and Amazon later claims no record exists, you have no proof. Always screenshot digital confirmations and save emails. This evidence resolves disputes quickly in your favour.
Checklist: ensuring your cancellation is complete
Use this checklist to confirm your cancellation has taken effect and no further charges will appear.
| Action | Completed? | Notes |
|---|---|---|
| Submitted cancellation request through app, website, or post | Yes / No | Note the date and method |
| Received cancellation confirmation email from Amazon | Yes / No | Check spam folder if missing; arrived within 24 hours? |
| Confirmed access end date in the confirmation email | Yes / No | Children lose access at this date and time |
| Screenshotted the cancellation confirmation page or email | Yes / No | Store this file securely as evidence |
| Verified no Amazon Kids+ charge on your next billing date | Yes / No | Check your bank or credit card statement 2 days after your billing date |
| Confirmed Amazon Kids+ no longer appears in your subscriptions list | Yes / No | Log in to your account 24 hours after cancellation to verify |
Alternatives to Amazon kids+ worth exploring
Before you cancel, consider whether a lower-cost or free option better serves your family's needs.
Your local library service offers free access to thousands of children's books, audiobooks, and educational apps through services like Libby, BorrowBox, or Kanopy. Many libraries provide these apps at no charge to cardholders. This option costs nothing and requires only a library membership, which is also free.
YouTube Kids provides filtered video content and costs nothing if you accept advertisements, or £5.99 monthly for an ad-free premium version. Netflix Kids, Disney+, and NOW TV overlap heavily with Amazon Kids+ content, so if you already subscribe to one of these, Amazon Kids+ adds minimal extra value.
School-provided educational platforms and apps are often free and aligned with your child's curriculum. Ask your child's teacher which resources they recommend.
If cost is your primary concern, reduce your spending by downgrading from the family plan to a single-child plan, or pausing rather than cancelling-Amazon allows you to suspend a subscription for 3 months without charge, then resume it later.
Tocancel exists to help you cancel subscriptions that no longer serve you, not to persuade you either way. If Amazon Kids+ genuinely delivers value, keep it. If it does not, cancel confidently knowing your rights protect you.
Contacting Amazon customer service if cancellation fails
If the digital or postal methods do not work, Amazon's customer service team can process your cancellation directly.
Log in to your Amazon account, navigate to "Contact Us" at the bottom of any page, and select "Subscriptions and memberships" as your issue. Choose "Cancel a subscription" from the menu. Amazon offers three contact options: live chat, email, or phone. Live chat is fastest-you can cancel within minutes if you speak to an agent directly.
Tell the agent: "I want to cancel my Amazon Kids+ subscription effective immediately. Please confirm cancellation in writing." Request a confirmation email with your cancellation date and the exact time your access ends. This documentation proves you cancelled if a dispute arises later.
If Amazon's UK customer service cannot help, contact Amazon's Europe office in Luxembourg or escalate your complaint to the ICO. In extreme cases where Amazon continues charging after you've cancelled, your bank's dispute team can reverse the charges and potentially block Amazon from your account.
What to do if Amazon ignores your cancellation request
Occasionally, Amazon fails to process a cancellation or claims no record of your request exists.
First, resubmit your cancellation request using a different method. If you cancelled through the app, try the website. If you cancelled online, send a postal letter. This dual-channel approach creates two independent records of your intent to cancel.
Second, contact your bank or credit card provider and report the recurring Amazon Kids+ charges as disputed or unauthorised. Provide copies of your cancellation confirmation (screenshot, email, or Royal Mail receipt) as evidence. Your bank can place a hold on future Amazon charges and issue a refund for charges made after your cancellation date. This process typically takes 5 to 10 working days.
Third, file a formal complaint with the ICO or your local Trading Standards office. These regulators investigate breaches of consumer protection law and can compel Amazon to refund you and cease the unauthorised charges. Tocancel recommends filing a complaint if Amazon has charged you more than once after a documented cancellation request.
Keep all communications and documentation in one folder-emails, screenshots, bank statements showing the charges, and your complaint receipts. This evidence forms your case and speeds resolution significantly.
Summary: taking action today
Amazon Kids+ costs between £1.99 and £7.99 monthly, totalling up to £95.88 yearly. If your children no longer engage with the service, those charges represent money you can redirect to resources you actually use. Tocancel has helped thousands of consumers cancel subscriptions they forgot to review, and your situation is no different-you hold the power to stop the payment immediately.
Your rights under the Consumer Rights Act 2015 are absolute: you can cancel a digital subscription at any time, and Amazon must respect that request. Use the app, website, or postal method outlined above. Document your cancellation, monitor your bank statement, and escalate to your bank or the ICO if a charge appears after you cancel.
If you're unsure whether to cancel, pause your subscription for 3 months instead. This gives your children time to return to the app without losing access. If they still do not engage, cancel without hesitation.
Tocancel exists because consumers deserve clarity and confidence when managing their subscriptions. Thousands of parents and guardians have used Tocancel's guides to cancel services they no longer need, recover refunds, and reclaim control of their spending. You can do the same today.
Contact Amazon now using the method that feels easiest-app, website, or post. Submit your cancellation request, take a screenshot or save your confirmation email, and monitor your next billing date to confirm the charge does not appear. Your family's finances and your child's attention span will thank you.
Tocancel has helped thousands of consumers cancel subscriptions and recover refunds they thought were lost. Your cancellation of Amazon Kids+ is just as simple and just as recoverable. Act today.