Cancel Clarify ADHD: Step-by-Step Guide

How to cancel your Clarify ADHD subscription and reclaim your control

Why you might want to cancel Clarify ADHD

Deciding to stop a private healthcare subscription is personal and often complex. Whether you've received your diagnosis, found an alternative care pathway through your GP, or discovered that ongoing fees no longer fit your budget, you deserve a clear, friction-free cancellation process backed by your legal rights.

Clarify ADHD provides private ADHD assessments and medication management for adults and children across the UK, offering faster access than NHS waiting lists that routinely exceed two years. Many people subscribe to follow-up consultations, medication reviews, or ongoing support without fully understanding their cancellation options or early-exit costs. At Tocancel, we've helped thousands of UK consumers navigate subscription cancellations with confidence, and this guide equips you to do the same.

Common reasons people cancel

You might cancel because you've secured your diagnosis and now manage care through your GP. Others stop because monthly or quarterly subscription costs have become unsustainable, or because you've transitioned to NHS services. Some customers find that appointment frequency no longer matches their clinical needs, or you've discovered a more affordable private provider. Whatever your reason, UK consumer law protects your right to cancel without penalty under specific conditions, and Tocancel can help you understand exactly what those conditions are.

Your financial stake in this decision

Understanding what you pay for is essential before you act. Initial ADHD assessments typically cost between £500 and £800 as a one-time fee. Follow-up consultations range from £100 to £200 per appointment. Monthly medication review subscriptions usually run £50 to £150. Quarterly care packages cost £150 to £300. If you've committed to a subscription plan, cancelling early may trigger contract penalties unless you invoke your consumer rights correctly. This is where Tocancel's guidance protects your wallet.

Your consumer rights and what they mean for you

UK consumer protection law is your legal foundation when cancelling Clarify ADHD. Understanding these rights transforms you from a passive customer into an empowered consumer who knows exactly what you can demand.

The consumer rights act 2015

The Consumer Rights Act 2015 is the primary legislation governing your contract with Clarify ADHD. This law requires that services are delivered with reasonable care and skill, within a reasonable timeframe, and at a reasonable cost. Most importantly for cancellation, it gives you a 14-day cooling-off period from the date you enter into the contract or receive confirmation of your service terms.

This cooling-off period means you can cancel your subscription within 14 days and demand a full refund if you change your mind, provided Clarify ADHD hasn't already started delivering services. If your assessment or first consultation has already been scheduled or completed, your cancellation rights shift. However, Tocancel recommends checking your specific terms, as some providers allow cancellation within days of service commencement if you notify them immediately.

Distance selling regulations and online services

Because Clarify ADHD operates primarily through online consultations and digital platforms, the Distance Selling Regulations apply to your contract. These regulations reinforce your 14-day cancellation right and require the company to provide clear information about cancellation procedures before you pay. If Clarify ADHD failed to give you this information upfront, your 14-day period may extend to three months. Save all communications with Clarify ADHD about these rights, as they form evidence if you later need to escalate a dispute to the Office of Fair Trading or Trading Standards.

How to cancel your Clarify ADHD subscription

Cancellation can be processed through multiple channels, and Tocancel recommends using the method that creates the clearest written record for your protection.

Cancellation methods available to you

You have three primary options to cancel your Clarify ADHD subscription. First, you can submit a cancellation request online through the ADHD UK website or Clarify ADHD's patient portal if you have an active account. Second, you can send a formal written request by post to Clarify ADHD's registered address, which creates a documented trail. Third, you can contact their customer service team by phone or email and request written confirmation of your cancellation. Tocancel recommends combining methods for maximum protection: phone first to confirm receipt, then follow up with email and postal confirmation.

Step-by-step cancellation process

1. Gather your subscription information
   • Locate your membership number, full name, and date of birth
   • Find the email address or account username you used to register
   • Check your most recent invoice to confirm your subscription type and renewal date
2. Prepare your cancellation request
   • Write a clear, short statement: "I request cancellation of my Clarify ADHD subscription effective immediately"
   • Include your full name, date of birth, and membership number
   • State the date you submitted the request
   • If within 14 days of joining, explicitly state: "I am exercising my right to cancel within the 14-day cooling-off period"
3. Submit your cancellation through your preferred channel
   • Online: log into your Clarify ADHD patient portal and use the account settings or subscription management section
   • Email: send your request to their customer service email address (usually [email protected] or similar) and request read receipt
   • Post: send your written request by recorded delivery to their registered office address
4. Request written confirmation
   • Ask Clarify ADHD to confirm your cancellation in writing within 5 working days
   • Request clarification of any refund due and the expected timeline for reimbursement
   • Save this confirmation permanently in a dedicated folder
5. Verify cancellation of recurring payments
   • Check your bank or payment provider to confirm no further charges appear after your cancellation date
   • If a charge appears after your cancellation date, contact Clarify ADHD immediately and escalate to your bank if they refuse to refund
6. Document everything for dispute resolution
   • Keep copies of all emails, letters, and confirmation messages
   • Screenshot your account showing subscription status as cancelled
   • Record the date, time, and name of any customer service representative you speak with by phone

Understanding your refund rights

Your entitlement to a refund depends on when you cancel and what services Clarify ADHD has already delivered.

When you qualify for a full refund

You qualify for a full refund in two scenarios. First, if you cancel within 14 days of entering your contract (the cooling-off period) and before any service has been delivered, you have a statutory right to your money back under the Consumer Rights Act 2015. Second, if Clarify ADHD has failed to provide promised services or has breached the contract terms, you may claim a refund for the undelivered portion. In both cases, Tocancel advises submitting your refund request in writing and asking for acknowledgment within 5 working days.

Partial refunds and subscription pro-rating

If you cancel after the 14-day cooling-off period but before your next subscription renewal, you may receive a pro-rated refund for unused portions of your subscription. For example, if you pay £100 for a monthly subscription and cancel 10 days into a 30-day cycle, you should receive approximately £67 back. However, Clarify ADHD is not legally required to offer this unless their terms explicitly state it. This means you should check your original terms and email Clarify ADHD asking for pro-rating in writing. If they refuse without legal justification, escalate to Tocancel's guidance or Trading Standards.

Timeline for refund processing

UK consumer law requires that refunds be processed without undue delay, and in practice within 14 days of your cancellation request. Clarify ADHD must return funds to your original payment method. If a refund hasn't appeared after 14 days, contact them again in writing, citing the Consumer Rights Act 2015. If they still refuse, escalate to your bank's chargeback process or contact Trading Standards in your local area. Tocancel recommends keeping all cancellation and refund correspondence in a single folder so you have evidence ready if escalation becomes necessary.

Pricing structure and what you pay

Understanding Clarify ADHD's pricing helps you calculate exactly what you're owed if you cancel.

Common cancellation traps and how to avoid them

Cancelling a healthcare subscription involves emotional and financial stakes, and it's easy to overlook critical steps that protect your rights.

Trap 1: not cancelling in writing

Many people cancel by phone and assume the matter is resolved. In reality, phone cancellations leave no paper trail. If Clarify ADHD claims they never received your cancellation request, you have no proof. Always follow up any phone conversation with an email or letter confirming what was discussed. This written record is your shield if a dispute arises. Tocancel emphasises that written communication is non-negotiable when cancelling any subscription.

Trap 2: missing the 14-day cooling-off deadline

The 14-day cooling-off period is your strongest legal protection, but it expires fast. Many people delay cancellation thinking they can cancel anytime. After 14 days, you lose your right to a full refund unless Clarify ADHD has breached the contract. If you're uncertain about continuing, submit your cancellation request immediately rather than waiting. You can always reactivate later if circumstances change, but you cannot recover your cooling-off period once it passes.

Trap 3: failing to check for continuing charges

Subscription services often continue charging after cancellation because the request wasn't properly processed. Even after Clarify ADHD confirms cancellation, monitor your bank statement for 30 days to ensure no further charges appear. If a charge arrives after your cancellation date, contact Clarify ADHD immediately and ask for a refund. If they refuse, contact your bank and dispute the charge as unauthorised. Tocancel recommends setting a phone reminder two weeks after cancellation to check your account.

Trap 4: accepting vague cancellation confirmations

Some companies send generic responses like "Your request has been noted" without confirming an actual cancellation date or refund status. This is insufficient. Demand a specific confirmation that includes: the date your subscription ends, the amount refunded (if applicable), and the timeline for the refund to appear. If Clarify ADHD refuses to provide these details, escalate your request in writing and reference the Consumer Rights Act 2015, which requires clear, transparent contract termination.

After cancellation: what happens next

Cancelling your subscription is not the end of your journey; it's the beginning of your exit process, and you must remain vigilant until refunds arrive and charges stop.

Access to your medical records

Cancelling your Clarify ADHD subscription does not affect your right to access your medical records. Under UK data protection law and the NHS Records Access Procedure, you can request copies of your ADHD assessment reports, consultation notes, and medication history at any time, free of charge or for a nominal copying fee. Request this in writing if you plan to transfer your care to an NHS clinic or another provider. Clarify ADHD must respond within 30 days. This ensures continuity of care and protects your clinical history.

GP communication and ongoing care

Once you've cancelled Clarify ADHD, inform your GP immediately so they can take over medication reviews and ongoing monitoring. Provide your GP with copies of your Clarify ADHD assessment report and current medication list. This prevents care gaps and ensures your GP has the information needed to support your ADHD management. If you don't have a diagnosis letter from Clarify ADHD, request one before cancellation so you have formal documentation for future healthcare providers.

Refund arrival timeline

Refunds typically appear within 5 to 14 days of your cancellation date. However, if you paid by debit card, the refund may take up to 28 days to clear through your bank's processing system. If you paid via PayPal or a third-party payment platform, allow additional time for that platform to process the return to your account. If no refund has appeared after 14 days, contact Clarify ADHD with your cancellation confirmation and ask for the refund status. Tocancel advises keeping a record of the expected refund date so you can follow up if needed.

What to do if Clarify ADHD refuses to cancel

If Clarify ADHD ignores your cancellation request or claims you cannot cancel, you have legal remedies.

Escalation steps under UK consumer law

First, send a formal letter by recorded delivery citing the Consumer Rights Act 2015 and stating clearly that you are exercising your right to cancel. Include copies of all previous cancellation requests. If Clarify ADHD still refuses within 5 working days, contact Trading Standards in your local area. Trading Standards enforces consumer protection laws and can investigate complaints of unfair contract terms or refusal to honour cancellation rights. You can also lodge a complaint with the Financial Conduct Authority (FCA) if Clarify ADHD is a regulated financial services provider offering credit or payment plans. Tocancel can guide you through these escalation routes if needed.

Chargeback and bank disputes

If Clarify ADHD continues charging after you've requested cancellation, your bank can help. Contact your bank and initiate a chargeback dispute, explaining that you cancelled the subscription and the company continues charging without consent. Your bank will contact Clarify ADHD on your behalf and demand proof of your authorisation. If Clarify ADHD cannot provide evidence, your bank will reverse the charges. This process typically takes 30 to 60 days but is highly effective.

Comparison: Clarify ADHD vs. alternatives

If you're cancelling Clarify ADHD because costs are unsustainable or you want a different service model, here's how key alternatives compare.

Checklist: your cancellation action plan

Use this checklist to ensure you've completed every step correctly and protected your rights.

• Gather your membership number, full name, date of birth, and account email address
• Check the date you joined Clarify ADHD to confirm if you're still within 14 days
• Review your subscription terms to understand any cancellation fees or pro-rating policies
• Prepare a written cancellation request including your name, date of birth, and membership number
• Submit your cancellation request via email (with read receipt), post (recorded delivery), or online portal
• Request written confirmation of cancellation within 5 working days
• Ask Clarify ADHD to confirm the refund amount and expected payment date
• Monitor your bank statement for 30 days to ensure no further charges appear
• If within 14 days of joining, explicitly cite your cooling-off right in your cancellation request
• Save all cancellation correspondence in a dedicated folder for dispute resolution if needed
• If Clarify ADHD refuses to cancel, escalate to Trading Standards in your area
• Check your refund has appeared within 14 days; contact Clarify ADHD if it hasn't

Final steps and how tocancel supports you

Cancelling Clarify ADHD is your right, and you now have the knowledge to exercise it confidently. Whether you're moving to NHS care, switching providers, or stepping back from private healthcare entirely, UK consumer law protects you from unfair charges and contractual traps. Submit your cancellation request in writing, keep all communications, and monitor your account until refunds clear.

If Clarify ADHD delays, refuses, or continues charging after cancellation, escalate to Trading Standards or your bank's chargeback process. These are free, powerful tools designed to enforce your consumer rights. At Tocancel, we've helped thousands of consumers cancel subscriptions across healthcare, fitness, education, and digital services. Our guides are designed to empower you with the knowledge and confidence to take action. Visit Tocancel.com today for additional resources, escalation templates, and support for any subscription cancellation challenge.

Clarify ADHD contact information

To cancel, send your written request by recorded delivery to: Clarify ADHD, [Registered office address]. Alternatively, log into your patient portal and use the account settings option, or email their customer service team and request written confirmation. Always keep copies of your cancellation request and any responses. For dispute resolution, contact Trading Standards in your local authority or the Citizens Advice Consumer Service.