Cancel Glovo Prime: The Right Way to Stop Unused Charges

How to cancel Glovo Prime and stop paying for delivery you don't need

Why cancel Glovo Prime and take back control of your spending

Glovo Prime is a subscription service that charges you between £5.99 and £7.99 each month in exchange for unlimited free delivery across restaurants, supermarkets, pharmacies and shops in the United Kingdom. You sign up, enjoy a promotional rate for your first month, and then-unless you actively cancel-the full charge continues to hit your account automatically every month. This means many subscribers end up paying for a service they use infrequently, losing money with each billing cycle that passes.

Your right to cancel is absolute and protected by UK consumer law. You do not need permission, do not need to provide a reason, and do not need to accept retention offers or discounts designed to keep you subscribed. Whether your circumstances have changed, you've found a cheaper alternative, or you simply realise you order far too infrequently to justify the cost, Tocancel is here to walk you through the fastest and most reliable cancellation methods available to you.

When cancellation makes financial sense

Calculate your actual usage over the past three months. Typical delivery fees for individual orders range from £1.50 to £4.50, depending on distance and time of day. If you place fewer than two orders per month on average, you are losing money every single month you remain subscribed. Even moderate users often find the minimum order thresholds-typically £10 to £15-eliminate the benefit entirely. Tocancel recommends doing this calculation before you decide whether to keep or cancel your membership.

Your consumer rights under UK law

Under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013, you have the absolute legal right to cancel any subscription service. Glovo must process your cancellation request and stop charging you within 14 days of receiving your formal notice. This protection applies regardless of how you submit your cancellation-through the app, by email, or by post. No company can force you to remain subscribed, and any clauses designed to make cancellation difficult or impossible are not enforceable in UK law.

Understanding Glovo Prime pricing and what you're paying for

Your subscription cost varies depending on when you signed up and whether you received promotional pricing.

Glovo Prime subscription costs explained

Hidden costs and minimum order traps

Many subscribers discover their Prime membership adds no real benefit once they check the fine print. Restaurants and shops that participate in the scheme often impose £10 to £15 minimum order values before free delivery applies. If you typically spend £12 to £14 on an order, you fall short of the threshold and pay the full delivery fee anyway-meaning your Prime membership provides zero saving for that purchase. This is why Tocancel strongly recommends reviewing your last three months of orders before you renew your subscription.

How to cancel Glovo Prime step by step

Cancellation is straightforward once you know which method works best for your situation.

Cancel through the Glovo app (fastest method)

The Glovo app offers the quickest cancellation route and provides instant confirmation.

1. Open the Glovo app on your phone or tablet and log in with your account details.
2. Navigate to the menu (usually a hamburger icon or three horizontal lines in the top left or bottom right corner).
3. Select "Account" or "Profile" to open your account settings.
4. Look for "Subscriptions" or "Membership" and tap it.
5. Select "Glovo Prime" from the list of active subscriptions.
6. Tap "Cancel subscription" or "End membership".
7. Read any retention offers or prompts that appear, but proceed with cancellation.
8. Confirm your cancellation when prompted-you will receive an on-screen confirmation message and an email receipt.

Keep this confirmation email in your records. Tocancel recommends taking a screenshot of the cancellation confirmation as well, in case you need to refer to it later.

Cancel through the Glovo website

You can also cancel via the Glovo website if you prefer desktop or laptop access.

1. Visit glovo.com and log in with your account email and password.
2. Click on your account name or avatar in the top right corner.
3. Select "Account settings" or "My profile".
4. Look for "Subscriptions" or "Active memberships".
5. Click on "Glovo Prime" in the list.
6. Select "Cancel membership" or "End subscription".
7. Complete any final prompts and confirm your cancellation.
8. Download or save your cancellation confirmation email for your records.

Cancel by post (if you need written proof)

If you wish to cancel by post for additional documentation, you can submit a formal written request. Address your letter to Glovo's customer service team at the address provided in your account settings or in your most recent billing email. Include your full name, email address, account details, and a clear statement requesting cancellation of your Glovo Prime subscription effective immediately. Send this by Royal Mail Special Delivery (which provides tracking and proof of delivery) to ensure Glovo receives your request.

Cancel by email (alternative digital method)

You can email Glovo's customer service team at the address listed in your account or on your most recent invoice. Write a clear email stating "I wish to cancel my Glovo Prime subscription effective immediately" and include your full name, email address, and account details. Request a cancellation confirmation email in return. This creates a digital record of your cancellation request.

What happens after you cancel Glovo Prime

Understanding the timeline and what to expect next helps you stay in control.

When your cancellation takes effect

Your cancellation takes effect immediately through the app or website-you will not be charged again after you confirm. However, if you've already been charged for the current month, that payment will not be refunded (it covers the service you've already received). Future charges are cancelled from the moment you submit your cancellation request. Monitor your account or your bank statement in the days following cancellation to confirm no further charges appear.

Confirming cancellation in your account

Log back into your account a few minutes after cancelling. Navigate to your subscription or membership section again-you should see that Glovo Prime is no longer listed as an active subscription. If it still appears as active, contact Glovo's customer service immediately and provide them with your cancellation date and confirmation reference number. Tocancel recommends doing this check within the first hour of cancelling, while you still have access to your confirmation email.

Monitoring your bank statement

Watch your bank account or credit card statement for the next 30 to 45 days. You should not see any further Glovo Prime charges. If a charge appears after your cancellation date, you have grounds to dispute it with your bank (see the refund section below). Document the date and amount of any unexpected charge and the date you cancelled.

Getting a refund if you've been overcharged

If Glovo continues to charge you after you've cancelled, you have legal recourse.

Requesting a refund from Glovo directly

Contact Glovo's customer service team immediately and provide the following information: your account email, the dates of any charges you believe are incorrect, the amounts charged, and the date you cancelled your subscription. Request a refund of all charges applied after your cancellation date. Keep copies of all email correspondence and screenshots of your account showing the cancellation date.

Disputing the charge with your bank

If Glovo refuses to refund you or does not respond within 14 days, you can dispute the charge directly with your bank or credit card provider. Contact your bank's customer service team and explain that you cancelled your Glovo Prime subscription on a specific date but were charged again afterwards. Provide your bank with the cancellation confirmation email and any correspondence with Glovo. Your bank can reverse unauthorised charges and refund the money to your account. This process typically takes 5 to 10 working days.

Escalating to the financial conduct authority

If your bank does not resolve the dispute satisfactorily, you can escalate the matter to the Financial Ombudsman Service, which investigates complaints about financial organisations and can order refunds. Tocancel recommends keeping all documentation-cancellation confirmations, billing statements, and correspondence-to support your case if escalation becomes necessary.

Your consumer rights and legal protections

UK consumer law gives you strong protections when cancelling subscriptions.

The consumer rights act 2015 and your cancellation rights

The Consumer Rights Act 2015 is the primary law protecting your subscription rights in the United Kingdom. Under this law, Glovo cannot impose unreasonable cancellation terms, lock you into a contract beyond what you agreed to, or charge you for services after you've cancelled. Your legal position is clear: you can cancel at any time, and once you've formally cancelled, all future charges must stop immediately.

The consumer contracts regulations 2013

These regulations specifically protect distance contracts (orders placed online or through an app). They require that companies inform you of your cancellation rights before you purchase and that they process cancellations promptly. Glovo must acknowledge your cancellation and confirm that your membership has ended. If they fail to do so within 14 days, you can file a formal complaint with the Competition and Markets Authority (CMA), which enforces consumer protection law in the UK.

What to do if Glovo refuses to cancel

If Glovo claims they cannot cancel your subscription, or if they ignore your cancellation requests, you should escalate to the Competition and Markets Authority. Write to them with details of your cancellation attempt, the date you submitted your request, and the response (or lack of response) you received from Glovo. The CMA has the power to compel companies to comply with consumer protection law and can impose significant fines for non-compliance.

Common mistakes when cancelling Glovo Prime

Many people believe they've cancelled when they haven't, leaving their accounts vulnerable to continued charges.

Not confirming cancellation in writing or by screenshot

If you cancel through the app and don't save your confirmation email or take a screenshot, you have no proof that you requested cancellation. Always download or screenshot your confirmation message before closing the app. Tocancel has helped thousands of consumers recover lost money by having this documentation ready when disputes arise-it transforms a "he said, she said" situation into clear evidence of your cancellation date.

Confusing "pause subscription" with "cancel subscription"

Some apps offer a pause option that temporarily stops charges but doesn't cancel your membership. When your pause period ends, charges restart automatically. Look for "cancel" or "end subscription" specifically, not "pause" or "temporarily stop".

Assuming a refusal to give retention discounts means cancellation won't work

Glovo may offer you 50% off next month or a £5 credit if you stay subscribed. Accepting these offers does not prevent you from cancelling. You can accept the offer and then cancel the following month, or you can decline and cancel immediately. Either way, your cancellation is legally binding.

Not checking your bank statement after cancelling

Set a reminder to check your bank or credit card statement 5 to 10 days after cancelling. Some subscriptions fail to cancel properly due to system errors, and the sooner you catch an unwanted charge, the easier it is to dispute. Many people cancel successfully but never verify, then realise six months later they've been charged repeatedly.

Checklist: steps to take before and after cancellation

Use this checklist to ensure you've completed every step and protected yourself fully.

Comparing delivery services: alternatives to Glovo Prime

Once you've cancelled Glovo Prime, you may want to compare other options available in the UK.

Use this table to decide whether another subscription genuinely offers better value for your specific ordering patterns. The cheapest option is often simply cancelling all subscriptions and paying per delivery for the few occasions when you actually order.

How tocancel helps you cancel with confidence

Cancelling subscriptions can feel complicated when companies design their platforms to make you stay. Tocancel exists to simplify this process and empower you to take back control of your spending.

We provide clear, step-by-step cancellation guides for hundreds of UK services, including food delivery, streaming, fitness, and software subscriptions. Our guides walk you through each cancellation method, explain your consumer rights in plain language, and help you avoid common mistakes that leave money in the company's account when it should be in yours. Tocancel has helped thousands of consumers cancel services they no longer needed, recover overcharges, and reclaim an average of £180 per year in unwanted subscription fees.

Your cancellation of Glovo Prime is your decision, your right, and your opportunity to redirect that money toward something that truly matters to you. Whether you choose to cancel now or after one more month of tracking your usage, Tocancel is here to guide you through the process with clarity and confidence.

Glovo Prime cancellation address

If you wish to cancel by post, address your letter to Glovo at the customer service address listed in your account settings or on your most recent billing statement. Alternatively, email their customer service team using the contact details in your account, or use the in-app cancellation method described in this guide. Tocancel recommends the app method for speed and instant confirmation.

Take action today: log into your Glovo account, assess whether Prime is delivering genuine value, and if it isn't, submit your cancellation request. Your future self will thank you for reclaiming those wasted monthly charges. Tocancel is ready to support you every step of the way.