Cancel Kilo Health: Step-by-Step Guide

How to cancel your Kilo Health subscription and claim your money back

Understanding Kilo Health and why you might want to cancel

Kilo Health is a Lithuanian digital health company that operates multiple branded wellness apps across Europe, including the United Kingdom. The company manages a portfolio of subscription-based services-including apps like Keto Cycle, Fastic, and DoFasting-each designed to help you manage weight loss, fitness tracking, and personalised nutrition through monthly paid access.

You probably discovered Kilo Health through targeted social media advertising on Facebook or Instagram, where the company invests significantly in campaigns promising rapid results and customised health programmes. The initial offer is typically attractive: a low-cost trial period (often £1 to £5 for the first week) that grants you full access to meal plans, workout routines, and health tracking features.

The challenge many UK customers face is that these trials convert automatically into paid subscriptions at much higher rates-typically £20 to £40 monthly-without clear reminder notifications before charges begin. If you have signed up and now want to exit, Tocancel is here to walk you through the cancellation process step by step, ensuring you understand your rights under UK consumer law and recover any charges you are entitled to reclaim.

How Kilo health's subscription model works

Understanding how Kilo Health charges you is the first step toward cancelling effectively. The company operates multiple apps, each with similar but separate subscription structures. When you sign up, you enter an automatic renewal cycle that activates once your trial period ends.

Your payment is processed in British pounds (£) and managed through your app account or the company's website. Because Kilo Health is based in Lithuania but serves UK customers, billing disputes and cancellation requests sometimes take longer to resolve than you would expect from a UK-registered company.

Common reasons to cancel Kilo Health

You might be cancelling for several legitimate reasons: the app did not deliver the results you expected, you found a better alternative, the cost became unaffordable, or you simply did not use the service enough to justify the subscription fee. Whatever your reason, you hold clear consumer rights in the UK that protect you-and Tocancel can help you exercise them.

Many customers also discover they have been charged multiple times or have not noticed ongoing deductions from their bank account. If this applies to you, cancellation is your first action, followed by a formal refund claim under the Consumer Rights Act 2015.

Your consumer rights when cancelling Kilo Health

UK consumer law gives you specific legal protections when dealing with subscription services like Kilo Health, regardless of where the company is based.

The consumer rights act 2015 and your cancellation rights

Under the Consumer Rights Act 2015, you have the legal right to cancel any distance contract (including digital subscriptions) within 14 calendar days of purchasing or accepting the terms. This 14-day "cooling-off period" applies even if you have used the service during this window-though you may be charged a reasonable fee for the value of services you have already consumed.

Your legal position: if you are still within 14 days of signing up, you can cancel immediately and request a full refund (minus any usage charges the company can justify). Tocancel recommends checking your signup email or app account to confirm exactly when your subscription began.

After the 14-day window closes, you still have cancellation rights, but the refund rules change. You can cancel at any time, though you will not receive money back for the current billing period you have already paid for. The company cannot force you to continue paying indefinitely.

Distance selling regulations and automatic renewals

Under the Consumer Contracts Regulations 2013, Kilo Health must provide clear information about cancellation rights before you complete your purchase. If the company failed to present these terms clearly-for example, by burying cancellation instructions in its terms of service or failing to confirm your trial end date-you may have grounds to challenge charges even after the 14-day period.

Additionally, the company must obtain explicit consent before charging you for a paid subscription after a free trial. If you were not given a clear reminder at least 7 days before your trial ended, you can request a refund of charges incurred after that failure. Tocancel has helped thousands of UK customers recover money by citing this requirement.

How to cancel your Kilo Health subscription

Cancellation methods vary slightly depending on which Kilo Health app you use and how you registered, but the process is straightforward when you follow the correct steps.

Cancel via the Kilo Health app

1. Open the Kilo Health app on your mobile device (iOS or Android) and log in with your registered email and password.
   • If you have forgotten your password, select "Forgot Password" and follow the email reset link.
2. Navigate to your account settings or profile section, usually found by tapping the menu icon (three horizontal lines) or a user icon in the top left or bottom right corner.
   • Look for "Account," "Settings," "My Profile," or "Subscription" options.
3. Select "Subscription," "Billing," or "Manage Subscription" from the menu.
   • This section will show your current subscription status and next renewal date.
4. Tap "Cancel Subscription" or "End Subscription" and confirm your choice when prompted.
   • Kilo Health may offer a discount or pause option-decline these if you want to cancel fully.
5. Take a screenshot of the cancellation confirmation message showing the date and time of your request.
   • This screenshot serves as proof of cancellation if a dispute arises later.
6. Check your email for a cancellation confirmation message from Kilo Health within 24 hours.
   • If you do not receive confirmation, follow up immediately by contacting customer support.

Cancel via the Kilo Health website

1. Visit the Kilo Health website or the specific app's portal (such as Fastic.com or DoFasting.com) and log in with your account credentials.
   • Ensure you are on the official Kilo Health domain to avoid phishing or fraudulent websites.
2. Go to "Account," "My Account," or "Billing" in the top menu or user profile section.
   • This page will display your subscription details and payment history.
3. Find the "Manage Subscription" or "Billing & Subscription" option and click it.
   • You should see your current plan, renewal date, and payment method.
4. Click "Cancel Subscription" or "Unsubscribe" and confirm the action.
   • The website may display a cancellation survey-you do not have to complete it.
5. Save or screenshot the confirmation page for your records.
   • Note the date, time, and confirmation number if one is provided.
6. Verify your email inbox for a cancellation confirmation email within 24 to 48 hours.
   • Spam filters may catch this email, so check your spam folder as well.

Cancel through your payment provider

If you cannot access your Kilo Health account or the app does not display a cancellation option, you can cancel through your payment method directly. This approach acts as a failsafe if the company's own cancellation system is not working.

1. Identify how you paid for Kilo Health: credit card, debit card, Apple Pay, Google Play, or PayPal.
   • Check your bank or payment app statements to confirm the payment method.
2. For credit or debit card payments, contact your bank and request to block or cancel recurring charges from Kilo Health.
   • Your bank can stop the subscription immediately and may recover any recent unauthorised charges.
3. For Apple Pay or Google Play subscriptions, go to your app store account settings and revoke Kilo Health's access to billing.
   • Apple: Settings > [Your Name] > Subscriptions > Kilo Health app > Cancel Subscription.
   • Google Play: Open the Google Play Store > Account > Subscriptions > Kilo Health > Cancel Subscription.
4. For PayPal, log in to your PayPal account, go to Wallet > Subscriptions, find Kilo Health, and select "Cancel."
   • PayPal will confirm cancellation and stop future charges immediately.
5. Screenshot the cancellation confirmation from your payment provider.
   • This proof is essential if you need to dispute charges later.

What to expect after you cancel

Cancellation does not always mean immediate loss of access, and understanding the timeline protects you from surprise charges.

Your access and remaining subscription time

When you cancel Kilo Health, your access typically continues until the end of your current billing period. For example, if you paid on the 15th of the month and cancel on the 20th, you usually retain full app access until the 15th of the following month. You will not be charged again after that date.

However, some Kilo Health apps (particularly those integrated with Apple or Google) may grant immediate access termination upon cancellation. Tocancel recommends noting your next renewal date before cancelling so you understand exactly when your access will end.

Confirming the cancellation

Within 24 to 48 hours of cancelling, Kilo Health should send you an email confirmation. This email will typically state your cancellation date, your final access date, and confirmation that you will not be charged again. If you do not receive this email within 48 hours, your cancellation may not have processed successfully.

Log back into your Kilo Health account a few days after cancelling and verify that your subscription status shows as "Cancelled" or "Inactive." If it still shows as "Active," your cancellation did not process, and you must repeat the steps above or contact customer support directly.

How to claim a refund from Kilo Health

Cancellation and refunds are two separate actions; cancelling stops future charges, but it does not automatically return money already spent.

Refunds within the 14-day cooling-off period

If you are within 14 calendar days of purchasing your subscription, you have the right to a full refund under the Consumer Rights Act 2015. The company can only deduct charges for services you have actually used if they can justify the value. In most cases, Kilo Health will refund you in full.

To claim your refund, Tocancel advises you to:

1. Send a cancellation request email to Kilo Health's customer support address (found in your confirmation email or on the company's website).
   • State clearly: "I wish to cancel my subscription and claim a refund under my Consumer Rights Act 2015 cooling-off period."
   • Include your account email, subscription start date, and order number.
2. Keep a copy of your email and note the date and time you sent it.
   • This serves as proof of your refund request if the company disputes your claim later.
3. Expect a response within 7 to 14 days. Kilo Health should process your refund within 14 days of receiving your cancellation notice.
   • Refunds typically appear in your bank account or payment method within 5 to 10 business days after processing.

Refunds beyond the 14-day period

Once you are outside the 14-day cooling-off window, you cannot demand a full refund simply because you changed your mind. However, you may still have grounds to claim money back in specific circumstances:

• You were not given clear notice that your trial was ending or you would be charged (the company must notify you at least 7 days before).
• The company failed to display cancellation rights clearly before you purchased.
• You can prove the service was not as advertised or did not work as promised (breach of the Consumer Rights Act 2015, Section 62-goods must be "as described").
• You did not give explicit consent to charges (the company must have clear evidence you agreed to the subscription).

If any of these apply to you, Tocancel recommends sending a formal refund request email to Kilo Health explaining your grounds. Include copies of screenshots, emails, or screenshots of the misleading advertising that convinced you to sign up.

What if Kilo Health refuses to refund you?

If the company ignores your refund request or refuses to refund you without valid reason, you have an escalation path. Tocancel advises the following next steps:

1. Send a second email to Kilo Health's customer support, marked "Final Notice," restating your refund claim and giving the company 7 days to respond.
   • Include copies of all previous correspondence.
2. If Kilo Health does not respond within 7 days, file a formal complaint with the Financial Conduct Authority (FCA) via their Consumer Awareness website or by contacting them directly.
   • The FCA is the UK's primary regulator for consumer financial services and has power to force refunds.
3. Alternatively, raise a dispute with your bank or payment provider if you paid by card or PayPal.
   • Your bank can reverse charges on your behalf if you report them as unauthorised or misleading.
4. If your claim is above £100, consider taking Kilo Health to small claims court via the Money Claim Online service.
   • This is a low-cost, straightforward process you can complete yourself without a lawyer.

Kilo Health pricing and subscription tiers

Understanding what you are paying for helps you decide whether cancellation is the right choice and strengthens your case if you claim a refund.

Trial-to-paid conversion is where most UK customers get caught. The low trial price (£1-£5) is designed to encourage sign-up, but the jump to £20-£40 monthly can shock you if you do not cancel in time. Tocancel has helped thousands of UK consumers recover money after these unexpected charges took them by surprise.

Common mistakes when cancelling Kilo Health

It is frustrating to discover you made a mistake during cancellation that leaves you with unwanted charges. Here are the pitfalls to avoid.

Mistaking a pause for a cancellation

Kilo Health offers a "pause subscription" option that temporarily stops your access but does not cancel your subscription. If you select "pause" instead of "cancel," your subscription remains active and will resume after the pause period ends. You will be charged again when the pause expires.

When you cancel, always select the option explicitly labelled "Cancel Subscription" or "End Subscription." Never choose "Pause," "Freeze," or "Temporarily Stop."

Cancelling the app instead of the subscription

Simply deleting the Kilo Health app from your phone does not cancel your subscription. Your payment method will still be charged automatically. You must cancel the subscription through the app, website, or your payment provider-not just uninstall the app.

Forgetting to confirm cancellation

Many cancellation pages ask you to confirm your decision by clicking a second button or ticking a checkbox. If you do not complete this final step, your cancellation request does not process. Always look for and complete a confirmation step before leaving the cancellation page.

Not taking screenshots or keeping proof

If you do not screenshot your cancellation confirmation, you have no proof of when you cancelled if a dispute arises. Kilo Health may claim it never received your cancellation request. Always capture the confirmation screen and save the confirmation email Kilo Health sends you.

Missing the payment within your bank

Even after you cancel through the app, some charges may still appear on your statement if the company had already authorised them before you cancelled. Check your bank statements weekly for 4 weeks after cancelling to catch any stray charges. If you see any, contact your bank immediately to dispute them.

Comparing Kilo Health with similar services

Before you cancel, you may want to understand how Kilo Health compares to alternative health and fitness apps, in case you want to switch rather than quit.

If you are paying £30-£40 monthly for Kilo Health and finding it unsustainable, services like MyFitnessPal or Fitbit Premium cost roughly one-third as much and offer comparable core features. Tocancel recommends comparing your actual app usage and results before deciding to cancel entirely; sometimes switching to a cheaper alternative is smarter than quitting altogether.

Your final checklist before and after cancelling

Use this checklist to ensure you cancel Kilo Health correctly and protect yourself from dispute.

• Before you cancel:
  • Log into your Kilo Health account and check your current subscription tier and next renewal date.
  • Verify the email address and payment method on file.
  • Confirm whether you are within the 14-day cooling-off period (if so, you have a stronger case for a refund).
• During cancellation:
  • Choose "Cancel Subscription" or "End Subscription"-not "Pause" or "Freeze."
  • Complete all confirmation steps the app or website requires.
  • Screenshot the final confirmation screen showing the date and time.
  • Note any confirmation number or reference code provided.
• After cancellation:
  • Check your email for a cancellation confirmation within 24-48 hours.
  • Log into your Kilo Health account a few days later to verify your subscription status shows as "Cancelled."
  • Monitor your bank statements for 4 weeks after cancelling to catch any lingering charges.
  • If you see unexpected charges, contact your bank immediately to dispute them.
  • Save all emails, screenshots, and payment evidence for at least 6 months in case a dispute arises.
• If Kilo Health refuses to refund you:
  • Send a second written request (email) within 7 days.
  • If ignored, escalate to your bank or the Financial Conduct Authority.
  • File a complaint with the Money Claim Online service if your refund is over £100.

Contact information and escalation

If Kilo Health does not respond to your cancellation or refund request, you need to know where to escalate your complaint.

Kilo Health customer support

Kilo Health typically operates customer support via email for cancellations and refund queries. Look for a "Contact Us" page on your specific app's website (Fastic.com, DoFasting.com, or KetonBalance.com). Customer support usually responds within 5-10 business days, though responses can take longer if you submit your request at a weekend.

Email your cancellation request to the support address listed on the company's website. Include your account email, subscription start date, and order number to speed up the process.

Regulatory escalation

If Kilo Health ignores your request or refuses to refund you unfairly, Tocancel advises escalating to one of these authorities:

• Financial Conduct Authority (FCA): The FCA regulates consumer financial services and payment disputes in the UK. File a complaint via the Consumer Awareness website or by calling 0800 111 6000. The FCA has power to direct Kilo Health to refund you if it finds in your favour.
• Your bank or payment provider: If you paid by card, debit card, or PayPal, your bank can reverse charges on your behalf if you report them as unauthorised or misleading. This is often faster than waiting for the FCA.
• Money Claim Online: If your refund claim exceeds £100 and Kilo Health refuses to settle, you can start a small claims court case at no cost via the Money Claim Online website. This process usually takes 2-3 months.
• Citizens Advice Consumer Service: Citizens Advice can file a complaint to Kilo Health on your behalf and help you navigate refund disputes. Their service is free and non-binding.

Summary: take control of your Kilo Health subscription

Cancelling Kilo Health is your right, and you do not need the company's permission to end your subscription. Under the Consumer Rights Act 2015, you have clear legal protections: a 14-day cooling-off period with full refund rights, and the ability to cancel at any time after that (though without a refund for the current billing period).

Whether you cancel via the app, website, or your payment provider, the process takes only a few minutes. The key is to follow the correct steps, take screenshots, confirm cancellation, and monitor your bank statement to catch any stray charges.

If Kilo Health refuses to refund you or ignores your cancellation request, escalate to your bank, the Financial Conduct Authority, or small claims court. You have leverage because UK consumer law is on your side.

Tocancel has helped thousands of consumers cancel unwanted subscriptions and recover refunds they were entitled to. Visit Tocancel today to check if you qualify for additional refunds, explore your options, and take confident action. Your money is yours-claim it back.