Cancel Medical Score: Step-by-Step Guide

How to cancel Medical Score and reclaim control of your health data

About Medical Score and why cancellation matters

Medical Score is a UK-based digital health service that combines artificial intelligence with medical expertise to analyse your symptoms, health metrics, and risk factors, then delivers personalised health insights and recommendations through an online platform. The service appeals to health-conscious individuals across the United Kingdom who want continuous health monitoring without relying on frequent GP appointments.

Here's what catches many subscribers off guard: Medical Score operates on an auto-renewing subscription model, which means your payment method gets charged automatically each month or year unless you take deliberate action to cancel. Simply deleting the app, stopping payments, or ignoring renewal notices will not end your subscription agreement. Medical Score explicitly requires written cancellation notice to formally terminate your contract, a requirement outlined in their terms of service and enforceable under UK consumer law.

This guide walks you through every step of cancelling Medical Score, understanding your consumer rights, and avoiding the common traps that leave subscribers trapped in unwanted recurring charges. At Tocancel, we've helped thousands of UK consumers navigate subscription cancellations with confidence, and we know exactly how to get you out cleanly and on your terms.

Why you might want to cancel Medical Score

You might want to cancel for several legitimate reasons. Perhaps you signed up for an initial health assessment and discovered the ongoing subscription wasn't for you. Maybe the service hasn't delivered the personalised insights you expected, or you've found a competitor that better suits your health monitoring needs. Some subscribers cancel because they prefer consulting their GP directly, or because the monthly cost no longer fits their budget. Whatever your reason, you have the absolute right to terminate your subscription without penalty if you follow the correct procedure.

What happens if you don't cancel properly

If you stop using the service without formally cancelling, Medical Score will continue charging your payment method indefinitely. You might miss renewal notices, mistake them for promotional emails, or assume the service had automatically deactivated. Weeks or months later, you discover unexpected charges on your bank statement. This is why formal written cancellation through official channels is non-negotiable and legally necessary to protect yourself.

Your consumer rights when cancelling Medical Score

UK consumer law gives you strong protections when cancelling digital health subscriptions, and understanding these rights puts you in control of the cancellation process.

The consumer rights act 2015 and your cooling-off period

Medical Score qualifies as a distance contract under the Consumer Rights Act 2015 because you entered into the agreement entirely online, without face-to-face interaction. This classification is crucial for your cancellation rights. The law grants you a 14-day cooling-off period from the date you purchase or sign up, during which you can cancel without providing a reason and receive a full refund. This applies even if you've already used the service.

Your legal position is clear: you have an absolute right to cancel within 14 days, no questions asked. After the 14-day window closes, you retain the right to cancel, but Medical Score may apply reasonable notice periods or contractual terms outlined in their terms and conditions. For monthly rolling contracts, this typically means serving a 30-day notice period. For annual plans, you may be locked into the full 12-month term, though this depends on what you agreed to when signing up.

Your right to clear contract information

Medical Score must provide you with clear, transparent information about all subscription charges, renewal dates, and cancellation procedures before you complete your purchase. If the company fails to provide this information in an accessible format, you may have grounds to dispute charges or pursue a claim with the Financial Conduct Authority (FCA) if the service qualifies as a financial service.

Under the Consumer Contracts Regulations 2013, Medical Score must also give you a copy of your contract terms in writing or in durable form (such as email). Request these documents before you cancel, as they contain the official cancellation address and procedures you need to follow.

Methods to cancel Medical Score

Medical Score requires written cancellation notice sent to their registered address to formally terminate your subscription agreement.

Postal mail cancellation

Medical Score accepts cancellation by postal mail to their registered business address. This is the method most explicitly mentioned in their terms of service and the one that generates the clearest paper trail for your protection.

Send your cancellation letter by Royal Mail Special Delivery (which provides proof of posting and tracking). Address your letter to Medical Score's registered office, and include the following information in your letter:

• Your full name and email address associated with your account
• Your account username or patient reference number (if you have one)
• Your date of birth or the date you signed up
• A clear statement that you wish to cancel your subscription effective immediately
• The payment method you used (last four digits of your card or bank account)
• Your contact telephone number

Keep a copy of your letter and your Royal Mail receipt as proof of posting. You'll need this evidence if Medical Score continues charging you after your cancellation notice arrives.

Account settings and online cancellation options

Log into your Medical Score account and check the account settings or subscription management section for a cancellation button or option. Whilst many digital health services now offer online cancellation through their platforms, Medical Score's terms specify that written notice is required. If you find an online cancellation tool, use it but also send a postal letter as backup confirmation. Do not rely on online cancellation alone without sending written notice, as Medical Score may later claim they never received your cancellation request.

Email contact (secondary method)

Attempt to email Medical Score's customer service address asking for the correct cancellation procedures and the postal address where you should send your written notice. Save all email correspondence in a dedicated folder. Whilst email is less formal than posted mail, it creates a dated record that you requested cancellation information. If Medical Score does not respond or continues charging you, this email becomes useful evidence for escalation to the Citizens Advice Consumer Service.

Step-by-step guide to cancel Medical Score

Follow this process to ensure your cancellation is received, recorded, and acted upon by Medical Score.

1. Locate your Medical Score account details and gather your subscription information
   • Log into your Medical Score account online
   • Find your account username, reference number, and subscription start date
   • Note the payment method you used (card or bank account)
   • Take screenshots of your account dashboard and subscription status as proof
2. Locate Medical Score's registered cancellation address
   • Check Medical Score's terms and conditions for their registered office address
   • Visit their website's contact page or footer for postal address details
   • Email their customer service if you cannot find the address, and request it in writing
3. Draft your cancellation letter using the template below
   • Use formal, clear language
   • Keep the letter to one page
   • Include all your account details and the reason for cancellation (optional but helpful)
   • State that you wish to cancel effective immediately or from a specific date
4. Send your cancellation letter by Royal Mail Special Delivery
   • Print two copies: one to send and one to keep
   • Use Royal Mail Special Delivery with proof of posting
   • Send during working hours Monday to Friday for fastest processing
   • Keep your receipt and tracking details
5. Follow up within 5 business days
   • Track your Royal Mail delivery online using your tracking reference
   • Check that the letter has been delivered
   • Email customer service to confirm they have received your cancellation notice
6. Monitor your payment method for ongoing charges
   • Check your bank statement and card transactions weekly for the next two billing cycles
   • If charges continue after 14 days, contact your bank immediately
   • Request a chargeback if Medical Score refuses to refund unauthorised charges

Completing all six steps ensures you have a complete paper trail and legal evidence that you cancelled properly, giving you maximum protection if Medical Score disputes your cancellation.

Understanding Medical Score pricing and subscription terms

Knowing what you pay and what you're locked into helps you understand the financial impact of cancelling and the refunds you may be entitled to.

If you're within 14 days of purchase, you're entitled to a full refund regardless of which plan you chose. After 14 days, cancellation is free, but you will forfeit any unused balance. For annual plans, cancelling within 14 days gives you a full refund; cancelling after day 14 means you forfeit the full year's payment.

Refunds and what to expect after cancellation

Understanding refund timelines protects you from assuming something has gone wrong when it's simply processing.

Refund eligibility within the 14-day cooling-off period

If you cancel Medical Score within 14 days of purchase, you have an absolute right to a full refund under the Consumer Rights Act 2015. This applies even if you've used the service. Medical Score must process your refund within 14 days of receiving your cancellation notice, using the same payment method you used to purchase. If you paid by debit or credit card, the refund appears in your bank account within 5 to 10 working days after Medical Score issues it.

Refund eligibility after the 14-day period

After the 14-day cooling-off period, you have no statutory right to a refund when you cancel. You forfeit any unused portion of your subscription fee. However, if Medical Score fails to provide transparent cancellation information before purchase, or if they continue charging you after you cancel properly, you may dispute the charges with your bank.

What to do if Medical Score refuses to refund

If Medical Score does not refund you within 14 days of your cooling-off cancellation, or if they continue charging you after your written cancellation notice, take these steps:

1. Contact Medical Score customer service in writing (email and postal letter) with a specific refund demand
2. Give them 7 days to respond with a refund or explanation
3. If they refuse or do not respond, contact your bank and request a chargeback
4. File a complaint with the Citizens Advice Consumer Service, which enforces consumer rights on behalf of trading standards authorities
5. As a last resort, escalate to small claims court if the amount justifies the cost

In practice, most banks process chargebacks within 14 days, and Medical Score will lose the chargeback dispute if you can provide evidence of your written cancellation notice and the company's continued charging.

Common mistakes that trap you in subscriptions

Many subscribers believe they've cancelled when they haven't, because they've made one of these preventable errors. Don't let this happen to you.

Mistake 1: assuming deletion of the app means cancellation

Deleting the Medical Score app from your phone does not cancel your subscription. The app is simply software on your device; cancelling a subscription is a legal action that terminates your contract with the company. Deleting the app actually increases your risk, because you lose access to your account and stop receiving renewal notices, making it harder to track whether charges continue.

Mistake 2: stopping your card payments or chargebacks without written notice

If you stop your card payments or request repeated chargebacks without sending Medical Score formal written cancellation notice, the company can claim you violated your contract by failing to pay. They may then escalate the debt to a collection agency or attempt to sue you for the outstanding balance. Always cancel properly first, then monitor your payments.

Mistake 3: emailing customer service but not following up with postal notice

Customer service emails can be missed, deleted, or misinterpreted. An email requesting cancellation is not formal written notice under contract law. Email customer service to ask for the cancellation address and to create a dated record, but then send your formal cancellation letter by Royal Mail Special Delivery. This two-step approach ensures you have both electronic and postal evidence.

Mistake 4: cancelling within the same month as your billing date

If your billing date is the 15th and you cancel on the 20th, Medical Score has already charged you for that month. Cancelling stops future charges, but you won't receive a refund for the current month (unless you're within the 14-day cooling-off period). Plan your cancellation timing carefully to avoid wasting money on an unused final month.

Mistake 5: not keeping proof of your cancellation notice

Without proof that you sent your cancellation letter and proof that Medical Score received it, you have no legal evidence if disputes arise. Always use Royal Mail Special Delivery (not standard post) and keep your receipt and tracking reference. Take screenshots of your account before cancellation. Save all emails from customer service. These documents are your legal protection.

After you cancel Medical Score

Cancellation isn't complete until you've verified that charges have stopped and your data is handled correctly.

Verify that charges have stopped

After your cancellation notice is received, monitor your bank statement and card transactions for the next two billing cycles. If Medical Score charges you after the cancellation date, contact your bank immediately and request a chargeback for the unauthorised charge. Most chargebacks succeed if you provide evidence of your written cancellation notice.

Request deletion of your health data

Under the UK General Data Protection Regulation (GDPR) and the Data Protection Act 2018, you have the right to request that Medical Score deletes your personal data, including your health information, within 30 days of your cancellation. Email their Data Protection Officer or privacy team and request erasure of your account. Medical Score can retain data only if they have a legal obligation to keep it (such as accounting records for 6 years), but your health information and account details should be deleted.

Request confirmation of cancellation

After 5 to 7 working days, email Medical Score customer service and request written confirmation that your subscription has been cancelled, the cancellation date, and the date of your final charge. This email becomes a valuable record if you later need to escalate a complaint.

When to escalate if Medical Score refuses to cancel

If Medical Score ignores your cancellation notice or claims they never received it, you have regulatory authority and legal options.

Complain to the citizens advice consumer service

The Citizens Advice Consumer Service enforces consumer rights on behalf of trading standards authorities across the UK. File a complaint online at citizensadvice.org.uk, providing copies of your cancellation letter, Royal Mail receipt, and screenshots of ongoing charges. The service will investigate and can compel Medical Score to refund you if they find a breach of consumer law.

Request a chargeback from your bank

Contact your bank or card provider and explain that you cancelled Medical Score but were charged anyway. Request a chargeback (a reversal of the charge). Your bank will contact Medical Score and demand evidence that the charge was authorised. If Medical Score cannot provide evidence that you authorised charges after your cancellation date, your bank will refund you. Most chargebacks succeed within 14 days.

File a complaint with tocancel

At Tocancel, we track complaints about subscription services that refuse to cancel properly. By reporting Medical Score on Tocancel.com, you contribute to our database of company practices and help other UK consumers understand the risks before they sign up. Your experience matters, and Tocancel uses this feedback to hold companies accountable.

Comparison: Medical Score vs. similar UK health services

If you're cancelling because Medical Score doesn't meet your needs, here's how it compares to alternative health monitoring services.

Many of these alternatives offer online cancellation, which is faster and easier than Medical Score's postal-only requirement. If you value convenience and quick cancellation, consider switching to a service that allows you to cancel through your account dashboard.

Your cancellation checklist for Medical Score

Use this checklist to ensure you've completed every step and protected yourself legally.

How to contact Medical Score for cancellation

Send your written cancellation notice to Medical Score's registered address by Royal Mail Special Delivery.

Medical Score cancellation address (verify this on their website before posting):

Medical Score Limited
Registered Office
[Contact Tocancel.com for the most current registered address, as companies periodically change their business addresses]

Customer service email: [Check Medical Score's website for the current customer service email address]
Website: [Check Medical Score's official website for contact details]

For the most up-to-date contact information and to verify the current cancellation address, visit Medical Score's website directly or contact Tocancel.com. At Tocancel, we maintain updated contact information for hundreds of UK subscription services, and our team can confirm the correct postal address and email contacts to ensure your cancellation reaches the right department.

Summary: taking control of your Medical Score subscription

Cancelling Medical Score requires formal written notice sent by post to their registered address. The Consumer Rights Act 2015 gives you a 14-day cooling-off period during which you can cancel and receive a full refund, even if you've used the service. After 14 days, you can still cancel, but you forfeit any unused balance. Always use Royal Mail Special Delivery to create proof of posting, keep all communications, and monitor your bank statement for at least two billing cycles after your cancellation date to ensure charges have stopped.

If Medical Score continues charging you after your cancellation notice, request a chargeback from your bank or file a complaint with the Citizens Advice Consumer Service. Your bank will investigate and refund you if Medical Score cannot prove you authorised charges after your cancellation date.

At Tocancel, we've helped thousands of UK consumers cancel unwanted subscriptions and reclaim control of their finances. Our guides, tracking tools, and complaint services ensure that companies like Medical Score respect your cancellation rights. Visit Tocancel.com today to confirm Medical Score's current cancellation procedures, access email templates, and file a complaint if the company refuses to cancel your account properly. You have the right to cancel, and Tocancel is here to make sure your cancellation is completed legally and on your terms.