Cancel Audible Premium Plus: The Right Way

How to cancel Audible Premium Plus and reclaim your money

About Audible Premium Plus and why you might want to leave

Audible Premium Plus is Amazon's subscription audiobook service that charges you £7.99 per month for access to thousands of titles. You receive one monthly credit to spend on any audiobook, plus unlimited streaming from the Audible Plus catalogue. While the proposition sounds appealing, many UK subscribers find themselves paying for a service they rarely use, or accumulating credits faster than they listen to books.

The positive news is that cancelling is straightforward, and your consumer rights under UK law are stronger than you might think. At Tocancel, we help thousands of people escape subscriptions they've outgrown, and Audible Premium Plus cancellations rank among the most common requests. Whether you've lost interest, found a cheaper alternative, or simply cannot afford it right now, this guide will walk you through every step and show you exactly what you're entitled to.

What you need to know about your subscription

Audible Premium Plus operates as a continuous payment authority under UK law. This means Amazon has permission to charge your payment method every month until you actively cancel. There is no automatic expiry date, and the service will keep renewing unless you take action. Your unused credits expire 12 months after they are issued, so holding onto them will not preserve them forever.

The contract you have entered into is governed by the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013. These laws provide you with solid protection: you have the right to cancel within 14 days of signing up (if you have not yet made substantial use of the service), and you can withdraw from the contract at any time after that, provided you give notice before the next billing date.

Why people cancel Audible Premium Plus

You might cancel because you are not listening to enough books to justify the monthly cost. Perhaps you have switched to library apps, discovered free podcasts, or simply lost the reading habit. Some subscribers realise they are paying for convenience they do not use. Others face a tough financial month and need to cut back. None of these reasons require justification; your subscription is your choice, and you can end it whenever you want.

At Tocancel, we recognise that subscriptions are tools, not commitments. If a tool no longer serves you, it is time to move on.

Your consumer rights under UK law

UK consumer law exists to protect you, and Audible Premium Plus falls squarely under these protections.

The consumer rights act 2015 and what it means for you

Under the Consumer Rights Act 2015, you have the right to cancel a distance contract (which includes digital subscriptions) within 14 days of purchase, no questions asked. If Audible has charged you during this 14-day cooling-off window and you cancel, you are entitled to a full refund, provided you have not already used substantial portions of the service.

After the 14-day cooling-off period expires, you can still cancel at any time. However, you will not receive a refund for the current billing period unless there is a contractual reason (such as a change of terms you did not agree to) or if you cancel before the next charge date. Unused credits are not refundable under UK law, though they remain valid for 12 months from issue.

Your legal position is clear: you own the right to end any subscription, and the law ensures Audible cannot trap you into paying indefinitely.

The consumer contracts regulations 2013

These regulations reinforce your right to cancel recurring contracts and require Audible to provide you with clear information about cancellation procedures. Audible must make cancellation "as easy as subscription", which means you should not need to call a phone number, pay a fee, or navigate complex hoops. The cancellation process should mirror how simple it was to sign up.

If Audible makes cancellation deliberately difficult or hides the cancel button, you have grounds to escalate your complaint to the Information Commissioner's Office (ICO) or Citizens Advice Consumer Service. These organisations enforce consumer protection law and can intervene on your behalf.

How to cancel Audible Premium Plus step by step

Cancelling Audible Premium Plus takes fewer than five minutes if you follow these steps in order.

Cancellation via the Audible website

The Audible website is the most reliable way to cancel your subscription. Follow this process carefully to avoid mistakes.

1. Log into your Audible account at audible.co.uk using your Amazon credentials.
   • Open your web browser and navigate to audible.co.uk.
   • Click "Sign in" at the top right and enter your Amazon email and password.
2. Navigate to your account settings.
   • Click your name or profile icon in the top right corner.
   • Select "Account details" or "Your account" from the dropdown menu.
3. Find your membership or subscription section.
   • Look for "Membership" or "Subscription" in the left-hand navigation panel.
   • Click on the active subscription (Audible Premium Plus).
4. Select the option to cancel or manage your subscription.
   • Click "Cancel membership" or "Manage your subscription".
   • You may be offered a discounted retention offer; decline this if you want to cancel immediately.
5. Confirm your cancellation.
   • Audible will ask why you are cancelling; answer honestly (this helps them improve the service).
   • Click "Cancel subscription" or "Confirm cancellation" on the final screen.
   • You will receive a confirmation email within minutes.
6. Check your email for confirmation.
   • Amazon will send a cancellation confirmation email to your registered address.
   • Save this email as proof of cancellation for your records.

Cancellation via the Audible mobile app

You can also cancel through the Audible app on iPhone, iPad, or Android devices, though the process varies slightly by platform.

1. Open the Audible app and log in to your account.
   • Tap the menu icon (three horizontal lines) at the bottom right on Android, or top left on iPhone.
   • Select "Account" or "Settings".
2. Locate your subscription or membership settings.
   • Tap "Subscriptions" or "Membership".
   • Select your active Audible Premium Plus membership.
3. Tap "Cancel subscription" or "Manage membership".
   • Confirm your choice if prompted.
   • Decline any discount offers if you wish to cancel immediately.
4. Confirm the cancellation.
   • Answer Audible's feedback questions (optional).
   • Tap "Confirm cancellation" on the final screen.
5. Wait for your confirmation email.
   • Check your inbox and spam folder for the cancellation confirmation from Amazon within 24 hours.

What happens if you cannot find the cancel button

If the cancel option is hidden or difficult to locate, contact Audible customer service directly. Request cancellation via email or chat, and always ask for written confirmation. Keep copies of all correspondence. If Audible refuses to cancel or makes the process unreasonably difficult, you can lodge a complaint with Citizens Advice Consumer Service, who will escalate the matter on your behalf.

Pricing and what you pay

Understanding what you are paying for helps you decide whether cancellation is the right choice for you.

Refunds and what you are entitled to

Your refund entitlements depend on when you cancel and whether you have used your membership substantially.

The 14-day cooling-off period

If you cancel within 14 days of your first charge, you are entitled to a full refund under the Consumer Rights Act 2015, provided you have not downloaded or streamed a significant portion of content. Amazon's interpretation of "significant use" is typically generous; if you have only listened to a small amount, you should receive a refund.

To claim this refund, submit your cancellation request and state clearly that you are invoking your 14-day right. Include the phrase "I wish to cancel within my 14-day cooling-off period and request a full refund" in your communication. Amazon is required to process this within 14 days of receiving your request.

Cancellations after 14 days

After the 14-day period, you cannot request a refund for the current billing month, even if you cancel on the first day after the cooling-off period ends. Your subscription will run until the end of your current billing cycle, and you will lose access to the service after that date. However, any unused credits will remain valid for 12 months from their issue date and can be used to purchase audiobooks even after your membership ends.

Unused credits and the 12-month rule

Audible credits expire 12 months after they are issued. If you cancel your membership, your existing credits do not disappear immediately; you can still use them to buy audiobooks individually after your subscription ends. This means you can extract value from your unused credits even after cancelling. However, once the 12-month expiry date passes, any remaining credits will be forfeited, so use them before that deadline.

At Tocancel, we recommend spending your unused credits on your most-wanted titles before cancelling, rather than hoping to use them later.

After cancellation: what happens next

Once you have cancelled, several important things occur in a specific order.

Immediate access loss

You lose access to the Audible Plus unlimited streaming catalogue on the date your cancellation takes effect, which is typically the day you submit your cancellation request. However, any audiobooks you have purchased with credits or cash remain in your library permanently, and you can download and listen to them offline even after your membership ends. You will not lose the books you have bought; you will only lose the streaming access to the Plus catalogue.

Your subscription will still charge until the end of the current billing cycle

If your next billing date is 15 days away when you cancel, you will not be charged again. However, if your next billing date is 3 days away, you may still be charged for one final month, depending on when you submit your cancellation request. To avoid this final charge, cancel before the billing date shown on your account.

The confirmation email is your proof

Save the cancellation confirmation email from Amazon in a folder or cloud storage. This email proves that you requested cancellation and the date you did so. If Amazon accidentally re-bills you, this email is your evidence that you cancelled properly. You can use it to dispute the charge with your bank or credit card provider.

Common mistakes when cancelling Audible Premium Plus

Cancellation is simple, but rushing through it can lead to problems. Here are the pitfalls to avoid so your cancellation sticks.

Mistake 1: confusing suspension with cancellation

Some subscription services offer a "pause" or "suspend" option that temporarily halts billing. Audible Premium Plus does not have this feature; you must choose between active membership and full cancellation. If you see an option to "pause" or "temporarily suspend", this is likely a retention offer. If you want to cancel permanently, ignore it and select the permanent cancellation option instead.

Mistake 2: accepting a discounted retention offer as your final step

When you request cancellation, Audible frequently offers you a reduced monthly rate (for example, £4.99 instead of £7.99) to keep your membership. If you truly want to cancel, decline this offer and proceed to the final cancellation screen. Accepting a retention offer will restart your subscription, and you will need to cancel again to actually end it.

Mistake 3: not waiting for the confirmation email

Do not assume your cancellation is complete the moment you click "Confirm". Wait for the confirmation email from Amazon, which usually arrives within 24 hours. If you do not receive it, log back into your account and check your subscription status to confirm it shows as cancelled. If the status shows "Active", contact Audible support immediately to resolve the issue.

Mistake 4: cancelling on your billing date

If you cancel on the exact day your subscription renews, you may still be charged for the new billing cycle. To be safe, cancel at least 2 days before your next billing date. You can see your next billing date in your account settings under "Subscription" or "Membership". Plan your cancellation to land well before this date.

Mistake 5: forgetting to download your books first

After you cancel, you retain permanent access to any books you have purchased with credits or money, but only if you have downloaded them to your device while your membership was active. If you did not download a book, you may not be able to re-download it after cancellation (this depends on the individual publisher's terms). Download all your purchased titles before your cancellation takes effect, just to be safe.

How tocancel helps you take control of your subscriptions

Cancelling one subscription is manageable, but tracking multiple subscriptions across different services drains time and mental energy. At Tocancel, we simplify this process by providing clear, step-by-step guides for every major streaming and subscription service in the UK.

Why use tocancel to manage your cancellations

Tocancel gives you five key advantages. First, we translate consumer law into plain language so you understand your rights without reading dense legal documents. Second, we provide exact cancellation steps for each service, updated regularly as companies change their procedures. Third, we remind you of important deadlines so you cancel before unwanted charges. Fourth, we connect you with enforcement bodies if a company refuses to cancel. Fifth, we help you spot predatory practices and avoid common traps.

Tocancel has helped thousands of consumers cancel subscriptions they no longer wanted and reclaim money they did not realise they could recover. Whether you are cancelling Audible Premium Plus or another service, our mission is to put you back in control of your spending.

A comparison of audiobook alternatives to Audible

Before you cancel, consider whether one of these alternatives might suit you better.

Why libraries are a free alternative worth considering

In the UK, your local library service provides free access to audiobooks through apps like Libby, BorrowBox, and OverDrive. You can borrow the same bestsellers and literary classics that Audible offers, and the service costs nothing. The downside is that popular titles have waiting lists, and you cannot keep a borrowed audiobook indefinitely. However, for budget-conscious listeners or those with flexible reading plans, this option eliminates subscription costs entirely.

Checklist: how to cancel Audible Premium Plus safely

Use this checklist to ensure your cancellation is complete and protected.

• Log into audible.co.uk or the Audible app with your correct credentials.
• Navigate to Account > Membership or Subscription.
• Select "Cancel membership" and decline any retention offers.
• Answer Audible's feedback questions (optional).
• Click "Confirm cancellation" on the final screen.
• Wait for a cancellation confirmation email from Amazon (within 24 hours).
• Save this email to your computer or cloud storage as proof.
• Download any purchased audiobooks to your device before your access ends.
• Check your bank or credit card statement after your cancellation date to ensure no further charges appear.
• If you are still charged after cancellation, contact Amazon support and reference your cancellation email.

Why you should cancel now, not later

Procrastination on subscription cancellation costs you money in two ways: first, each month that passes means another £7.99 charge; second, unused credits expire after 12 months, which means waiting reduces the value of what you have already paid for. If you have decided to cancel, the best time to do so is today. Each week you delay is another week of charges and another risk that a credit will expire unused.

At Tocancel, we recommend setting a deadline. If you are unsure whether to keep your subscription, decide by a specific date and cancel if you reach that deadline without using the service meaningfully. This removes the "I'll do it later" trap that keeps you paying indefinitely.

Contact information and next steps

If you encounter problems during cancellation, use these contacts to escalate your complaint.

Audible customer service

Contact Audible directly through your account page at audible.co.uk. Select "Help & Support" or "Contact Us" and choose "Subscription and membership". Describe your issue clearly and request written confirmation of your cancellation request. Audible typically responds within 24 to 48 business hours.

If Audible refuses to cancel or ignores you

If Audible does not process your cancellation after you have submitted a clear, written request, you can escalate to the Information Commissioner's Office (ICO) or Citizens Advice Consumer Service. Both organisations investigate complaints about unfair contract terms and refusal to cancel. Provide them with copies of your cancellation request and Audible's response (or lack of response). These enforcement bodies have the power to force Audible to comply with UK consumer law.

Disputing charges on your bank or credit card

If Amazon continues to charge you after you have cancelled, contact your bank or credit card provider immediately. Request a chargeback or reversal for any charges made after your confirmed cancellation date. Provide your cancellation confirmation email as evidence. Your bank can usually reverse unauthorised charges within 30 to 60 days.

Cancelling Audible Premium Plus is your right under UK law, and it should be simple. If you follow the steps in this guide, your cancellation will be complete and protected. Tocancel has helped thousands of consumers cancel unwanted subscriptions and reclaim their money. Whether this is your first cancellation or you are ending multiple services, our guides at Tocancel are here to support you every step of the way. Take action today, and stop paying for a service you no longer use.