Cancel My Job Quote: Step-by-Step Guide

How to cancel your My Job Quote account and protect your rights

Understanding My Job Quote and why you might want to cancel

My Job Quote is a London-based online platform that connects homeowners across the United Kingdom with local vetted tradespeople and contractors. You post details about your home improvement, repair, or maintenance project-whether plumbing, electrical work, building, decorating, landscaping, or dozens of other trades-and local professionals respond with quotes tailored to your needs.

Most homeowners use My Job Quote entirely free of charge. You can post jobs, receive quotes, and review contractor profiles without paying anything upfront. However, if you've added payment details for premium features, enrolled in an optional membership tier, or opted into an enhanced service package, you may now want to cancel that subscription. Whether your project is complete, you've hired a contractor independently, or you simply don't see the value anymore, understanding your cancellation rights is essential. Tocancel exists to help you navigate this process with confidence and clarity.

The My Job Quote business model explained

My Job Quote operates as a two-sided marketplace. You post jobs for free as a homeowner. Tradespeople pay fees to access your leads and submit competitive quotes. This free consumer model is important to understand because it means most cancellation requests relate to optional premium add-ons rather than the core platform itself. If you've never paid My Job Quote anything, you may not have an active subscription to cancel at all-your account simply exists in a free state.

Common reasons homeowners cancel

You might decide to cancel if you've purchased premium features and no longer need them, if your project is finished and you've already hired a tradesperson, if the volume or quality of quotes has disappointed you, or if you want to stop receiving job notifications. Some homeowners cancel premium subscriptions after their initial project concludes because they don't anticipate needing the service again soon. Others find they can negotiate directly with contractors without paying for platform membership. Whatever your reason, you have the right to cancel, and Tocancel is here to guide you through the process step by step.

Premium subscription plans and pricing at My Job Quote

Before you cancel, you need to know exactly what you're paying for and how much it costs.

What My Job Quote accounts typically cost

The core My Job Quote service is free. You create an account, post your project, and receive quotes without any subscription charge. This remains the primary model and explains why most homeowners never pay anything to the platform.

The company has introduced optional premium services for consumers who want additional benefits. These paid tiers may include priority job listing (your project appears higher in search results and receives faster responses), expedited quote delivery (guaranteed quotes within 24 hours), access to extended contractor guarantees, dispute resolution support, or enhanced contractor verification. Premium costs vary depending on which tier you select and how long you commit to the service-some are one-time purchases, while others renew monthly or annually.

Premium service tiers and what you may have purchased

If you logged into your My Job Quote account and clicked any button offering "upgrade," "add premium features," "priority boost," or "select membership," you've likely signed up for one of these paid options. Common premium tiers include job priority boost (your listing gets enhanced visibility for 48 hours), express quotes (guaranteed response from tradespeople within 24 hours), or annual membership bundles (all premium features combined at a discounted yearly rate).

How to check your current subscription status

Log into your My Job Quote account and navigate to your account settings or billing section. You should see a summary of any active subscriptions, the renewal date, and the amount you're being charged. If you see a recurring payment listed or a "Manage subscription" button, you have an active paid tier. Write down the renewal date and the subscription type-this information is crucial for your cancellation request. If you cannot find this information online, Tocancel recommends contacting My Job Quote's customer support team directly to confirm what you're subscribed to before you attempt to cancel.

Your legal rights and consumer protection when cancelling

The Consumer Rights Act 2015 protects you as a UK consumer and gives you specific rights when cancelling online services.

Your legal position under UK consumer law

Under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013, you have the right to cancel most online subscriptions within 14 days of purchase without providing a reason. This is your statutory "cooling off period." If you've purchased a premium My Job Quote subscription, you can exercise this right immediately after you recognise you don't want it. The company must refund you in full within 14 days of receiving your cancellation notice, provided you haven't already used the service extensively. After the 14-day period ends, your cancellation rights change-you may still cancel, but the company is entitled to charge you for services you've already used up to the point of cancellation.

Your right to cancel after the cooling off period

If you've owned your My Job Quote subscription for longer than 14 days, you still have the right to cancel it. However, the company may charge you a reasonable exit fee or require you to pay for the remainder of your billing period. For example, if you've paid for a monthly subscription and you cancel mid-month, you may lose the unused portion of that month's fee. Annual subscriptions are more restrictive-cancelling early may result in a higher penalty because you're breaking a longer-term commitment. Always check the My Job Quote terms and conditions to understand what exit fees apply to your specific subscription tier. Tocancel recommends reviewing these terms before you pay for any premium service, so you understand what you're committing to financially.

Who to contact if My Job Quote refuses to refund you

If you request a cancellation and refund and My Job Quote refuses to process it or ignores your request, you can escalate your complaint to the relevant consumer authority. In the United Kingdom, contact Citizens Advice Consumer Service or your local Trading Standards office. You can also submit a formal complaint to the Financial Conduct Authority (FCA) if My Job Quote is regulated for payment handling. Document every communication-emails, screenshots, dates, and amounts-because you'll need this evidence if you pursue a formal complaint. Tocancel emphasises that companies rely on consumer silence; most refund requests succeed when you pursue them persistently and formally.

How to cancel your My Job Quote subscription step by step

Follow these sequential steps to cancel your subscription cleanly and document your request for your records.

Cancellation method 1: through the My Job Quote website or app

1. Log into your My Job Quote account using your email address and password.
   • If you've forgotten your login details, use the "Forgot password" option on the login page.
   • Complete the password reset process and confirm your identity via email.
2. Navigate to your account settings or profile page.
   • Look for sections labeled "Account," "Billing," "Subscriptions," or "Manage membership."
   • This option is typically found in a menu icon (three horizontal lines) or at the top right of your screen.
3. Find your active subscription or premium service listing.
   • You should see the service name (e.g., "Priority job boost" or "Annual membership"), the cost, and the renewal date.
   • Look for a "Cancel," "Manage," or "Edit subscription" button next to it.
4. Click the cancellation button and follow the on-screen prompts.
   • My Job Quote may ask you to confirm your cancellation or provide a reason.
   • Some companies offer a discount to tempt you to stay-decline this unless you genuinely want to continue.
5. Confirm your cancellation and take a screenshot of the confirmation message.
   • This screenshot is your proof of cancellation and protects you if the company continues to charge you.
   • Save this image to your computer or cloud storage immediately.
6. Check your email for a cancellation confirmation from My Job Quote.
   • The company should send you a confirmation email within 24 hours acknowledging your cancellation request.
   • If you don't receive this email within 2 business days, follow up with customer support.

Cancellation method 2: written cancellation by post

If the online cancellation option is unavailable or doesn't work, you can cancel by post. Send a formal written letter to My Job Quote's registered address stating your intention to cancel your subscription. Include your full name, account email address, the subscription type you wish to cancel, and the date you want the cancellation to take effect. Request written confirmation of your cancellation in return. Keep a copy of your letter and send it via registered post so you have proof of delivery. This method takes longer-allow 10 to 15 business days for a response-but creates a formal paper trail that protects you legally.

Cancellation method 3: email cancellation

Send an email directly to My Job Quote's customer support team. Your email should clearly state your full name, account email, the subscription you wish to cancel, and your desired cancellation date. Request a written confirmation of your cancellation in the reply. Save this email in a dedicated folder for your records. Although email is less formal than a signed letter, it creates a timestamped record and often receives faster responses than postal mail. Tocancel recommends sending this email during business hours on a weekday to ensure someone reads it quickly.

Timeline and what to expect after you cancel

Understanding the cancellation timeline helps you monitor whether My Job Quote has actually processed your request.

Immediate actions after cancellation

Once you submit your cancellation request-whether online, by email, or by post-monitor your account closely. Your premium features should become inactive within 24 to 48 hours. Check your account settings and confirm that your subscription no longer appears in the active subscriptions list. Verify that you no longer have access to premium features (e.g., priority job listings should no longer work). If your subscription remains active after 48 hours, send a follow-up email to customer support asking for a status update. Keep all communications-they document your good-faith effort to cancel if a dispute arises later.

Refund processing and timescales

If you're entitled to a refund (within the 14-day cooling off period), My Job Quote must process it within 14 days of receiving your cancellation request. The refund should appear in your original payment method-your bank account, credit card, or PayPal account, depending on how you paid. Refunds typically take 3 to 5 additional working days to show in your account because banks process transfers in batches. If you don't see a refund within 21 days of your cancellation request, contact My Job Quote again and ask for a refund receipt or confirmation of the refund amount and date. If the company refuses to refund you without valid reason, Tocancel recommends escalating to Citizens Advice or your bank's dispute resolution team.

Preventing future charges

After your cancellation takes effect, monitor your bank statements or credit card for 2 to 3 months. Occasionally, companies continue billing customers by accident after cancellation is supposed to be complete. If you spot an unexpected charge from My Job Quote after your cancellation date, contact your bank immediately and request a chargeback or dispute. Report this to My Job Quote as well and ask for an explanation. Document the duplicate charge as evidence of a billing error. If the company has charged you repeatedly, you may be entitled to compensation beyond the refund itself.

Refunds and what happens to unused credits

Your refund eligibility depends on how long you've owned your subscription and when you cancel.

Refunds within the 14-day cooling off period

If you cancel within 14 days of purchasing a My Job Quote premium subscription, you have an automatic right to a full refund under UK consumer law. The company cannot charge you an exit fee or claim that you've "used" the service. Full refunds apply even if you've posted jobs, received quotes, or accessed premium features during this period. Submit your cancellation request as soon as you decide the service isn't right for you. The sooner you cancel, the sooner you'll receive your refund. If you're within the 14-day window, Tocancel advises acting immediately to secure your full refund.

Refunds after the cooling off period

Once 14 days have passed, your cancellation rights change significantly. My Job Quote is no longer required to offer a full refund. The company may charge you a proportional fee for the service you've already used. For example, if you've owned a monthly subscription for 20 days and you cancel, the company might charge you for those 20 days and refund only the remaining 10 days' worth of your payment. Annual subscriptions are even more restrictive-cancelling early from an annual commitment often results in substantial penalties, sometimes up to 50% of the total annual cost. Always check the My Job Quote terms and conditions to understand exactly what refund or penalty applies to your specific subscription tier after the 14-day period.

Unused credits and unused services

My Job Quote does not typically offer "credits" in the traditional sense. You pay upfront for a monthly or annual subscription, and you gain access to premium features for the duration of that billing period. When you cancel, you lose access to those features. If you've paid for a monthly subscription and cancel mid-month, you do not carry over unused days to a future subscription-those days are forfeited. This is why cancelling early from long-term subscriptions (especially annual memberships) can be costly. Before you purchase any premium tier, understand that early cancellation may mean losing money for unused time.

Common mistakes people make when cancelling

Cancelling can feel stressful, especially if you're unsure whether you're doing it correctly or what you're entitled to.

Mistake 1: cancelling through the payment provider instead of the company

Some people attempt to cancel by contacting their bank or credit card company and asking them to block future payments from My Job Quote. Whilst this prevents future charges, it does not formally cancel your subscription with the company. My Job Quote may still consider you an active subscriber and may attempt to collect payment through other means, or they may charge your account fees for non-payment. Always cancel directly with My Job Quote first. Inform your bank only if the company refuses to process your cancellation request. A formal cancellation with My Job Quote gives you legal protection and creates a documented record that the company accepted your cancellation.

Mistake 2: assuming deletion equals cancellation

Deleting the My Job Quote app from your phone or computer does not cancel your subscription. The service remains active on My Job Quote's servers, and your subscription will continue to renew automatically on its scheduled date. You must explicitly cancel your subscription through the methods described earlier in this guide. Reinstalling the app or logging back in will show your subscription still active. Always use the formal cancellation process-online account settings, email, or post-to actually terminate your subscription.

Mistake 3: not documenting your cancellation request

If you cancel online, take a screenshot of the confirmation page immediately. If you cancel by email or post, save copies of every message you send and receive. Many consumers cancel verbally (by phone) without getting anything in writing, only to discover later that the company has no record of their request. Documentation is your only protection if My Job Quote continues charging you after cancellation. Tocancel emphasises that a verbal cancellation means nothing if the company denies it later-always get written proof.

Mistake 4: cancelling only the payment method

Updating or removing your payment details does not cancel your My Job Quote subscription. The company will simply flag your account as having payment issues and may contact you to update your payment information. They will not cancel your subscription automatically. Always submit a formal cancellation request directly to My Job Quote before you remove or change your payment details.

Mistake 5: not checking your account settings thoroughly

Some users have multiple subscriptions active simultaneously and cancel only one, believing they've cancelled entirely. Log into your account and look for every premium feature or subscription listed. You may have a monthly express quotes subscription, a priority boost add-on, and an annual membership all running at the same time. Cancel each one individually to ensure you stop all recurring charges.

What to do after cancellation is complete

Once your subscription is cancelled, a few important steps remain to protect yourself and confirm everything is finalised.

Monitoring and verification

Check your My Job Quote account settings weekly for the first month after cancellation to confirm your subscription no longer appears active. Verify that premium features are no longer accessible when you log in. Monitor your bank statements and credit card for 60 days to ensure no further charges appear from My Job Quote. If you spot an unexpected charge after your cancellation date, report it to your bank as a dispute immediately and contact My Job Quote asking for an explanation and a refund.

Keeping your cancellation evidence

Store all cancellation confirmations, screenshots, emails, and refund receipts in a dedicated folder-either physical copies or a digital folder on your computer or cloud storage. Keep these documents for at least one year. If a dispute arises later-for example, if My Job Quote charges you again after cancellation-you'll have proof that you followed the correct cancellation process. This evidence protects you when you contact your bank or file a formal complaint with Citizens Advice.

Reporting problems to the regulator if needed

If My Job Quote refuses to process your cancellation, ignores your refund request, or continues charging you after cancellation, escalate your complaint formally. Report the issue to Citizens Advice Consumer Service, which will contact the company on your behalf and attempt to resolve the dispute. If the company fails to respond to Citizens Advice, you can escalate to your local Trading Standards office. Keep detailed records of every attempt you've made to resolve the issue-dates, times, contact methods, and responses (or lack thereof). This information is essential for a formal complaint.

Comparing cancellation with keeping your subscription

Before you cancel, consider whether the premium features genuinely deliver value or whether cancelling is genuinely in your interest.

Final steps and contact information

Use this section to confirm you have everything you need to cancel My Job Quote successfully.

Cancellation checklist before you submit your request

• Log into your My Job Quote account and confirm what premium subscription you currently have active.
• Note the subscription name, monthly or annual cost, and your next renewal date.
• Confirm whether you're within 14 days of purchase (and eligible for a full refund) or beyond that window.
• Decide whether you want to cancel through the website, email, or post.
• If cancelling by email or post, prepare a clear, formal cancellation statement with your full name and account email.
• Have your bank statement or credit card statement ready to reference your original purchase date and amount.
• Clear your browser cookies and cache to ensure you're seeing the most up-to-date account information.
• Set a calendar reminder to check your account and bank statements 2 weeks after submission to verify the cancellation took effect.

My Job Quote contact information for cancellation

If the online cancellation option doesn't work or you prefer to cancel by post, use the following contact details. Note that My Job Quote's customer support team may take 2 to 5 business days to respond to cancellation requests. For the fastest response, use the online account settings cancellation method first. If that fails, send an email to their customer support address, and follow up with a formal letter by post if necessary.

Email: Contact My Job Quote's customer support team through the "Help" or "Contact us" section on their website.

Postal address: My Job Quote, registered office address (found on the company's website under "About us" or "Legal").

Phone: Check the My Job Quote website for a customer support phone number if available.

Online account settings: Log in to your account and look for "Manage subscriptions" or "Billing" under account settings-this is the fastest cancellation method.

Final summary and next steps

You now understand your rights under the Consumer Rights Act 2015, you know exactly how to cancel your My Job Quote subscription, and you have a clear timeline for when your refund should arrive. Whether you're cancelling because your project is complete, you've found a contractor elsewhere, or you simply don't see the value, Tocancel has helped thousands of consumers cancel online subscriptions cleanly and recover refunds they were entitled to. Your next step is to log into your My Job Quote account, navigate to your account settings, and click the cancellation button-or if that option isn't available, send a formal email or letter using the contact information above. Document every step, save screenshots and confirmation emails, and monitor your account for 60 days to ensure the cancellation is complete and no further charges appear. If My Job Quote refuses to process your cancellation or continues charging you after the cancellation date, report the issue to Citizens Advice Consumer Service or your local Trading Standards office. You have the legal right to cancel, and you deserve a response. Tocancel is here to support you through every stage of this process-from understanding your subscription to securing your refund and protecting yourself from future unwanted charges.