Cancel Rebase: The Right Way to Exit Your Subscription

How to cancel your Rebase subscription without losing money

Understanding Rebase and your right to exit

Rebase is a cloud-based software platform used by property professionals across the United Kingdom to manage conveyancing, property transactions, and client communication in one digital workspace. Estate agents, solicitors, and conveyancers rely on Rebase to streamline workflows, track transactions, and collaborate with colleagues. Like most software-as-a-service (SaaS) platforms, Rebase operates on a recurring subscription model, which means you pay regular fees to keep access to the service.

When you subscribe to Rebase, you enter a legal contract with the company. This agreement sets out your payment obligations, notice requirements, and cancellation rights. Understanding this contract before you cancel is essential, because it determines whether you can exit without penalty and whether you qualify for a refund. At Tocancel, we help subscribers like you navigate these contracts confidently and avoid unexpected charges when you leave.

Why property professionals cancel Rebase

Property firms cancel Rebase for several legitimate reasons. You might find the platform lacks integration with your existing systems, or you've identified a competitor with better features for your firm's size. Price increases can make the service unaffordable, or you might simply prefer a simpler tool that fits your workflow better. Some users discover that Rebase's transaction-based charges exceed the advertised base fee, creating budget surprises. Whatever your reason, Tocancel is here to walk you through the cancellation process step by step so you leave without complications.

Your legal position under UK consumer law

Your cancellation rights depend on whether you are a consumer or a business user. If you are a sole trader or small business, the Consumer Rights Act 2015 may protect you. This legislation grants you the right to cancel digital services within 14 days of purchase, provided you have not substantially used the service. After 14 days, your rights depend entirely on what your subscription agreement states. Rebase must honour the notice period and payment terms documented in your original contract. Before you proceed, check your subscription email or online account for the full terms and conditions, as these define your exit route.

Rebase pricing tiers and subscription terms

Rebase charges different prices depending on which tier you select and how long your contract runs.

How your billing cycle affects your exit

Rebase collects payment via direct debit or credit card on a fixed date each month or year, depending on your plan selection. Monthly subscribers enjoy flexibility and can typically cancel with 30 days' notice. Annual subscribers face a longer lock-in period (usually 60-90 days' notice required) because you have prepaid for 12 months of service. The Payment Services Regulations 2017 give you the right to stop recurring payments at your bank, but this alone does not cancel your Rebase subscription. You must formally cancel through Rebase's official channels to avoid breaching your contract and facing dispute charges. Always check your original invoice or account dashboard to confirm whether you selected monthly or annual billing.

Additional charges that surprise users

Many Rebase subscribers discover hidden costs buried in their invoices. Some plans charge per-user fees on top of your base subscription, which can double your monthly cost if your firm grows. Transaction-based charges apply to certain tiers, meaning each property sale processed incurs an extra fee. Annual renewals often auto-renew without explicit reminder, so you are charged again automatically unless you cancel beforehand. Rebase may also charge setup fees, training fees, or integration fees that do not appear in the headline price. Before you cancel, request an itemised invoice from the last three months to understand exactly what you have been paying for. This information is crucial if you plan to request a refund or dispute unexpected charges.

When you should cancel Rebase

Deciding whether to cancel Rebase depends on your firm's needs and the financial impact of staying versus leaving.

Reasons to cancel immediately

You should cancel Rebase if the platform no longer serves your firm's core needs. If you have migrated to a competing system that integrates better with your existing tools, staying subscribed wastes money. If Rebase has raised prices and you can no longer justify the cost, or if customer support has failed to resolve persistent technical issues, cancellation is justified. You should also cancel if you have discovered hidden fees in your invoices that were not disclosed upfront, as this may constitute unfair contract terms under the Consumer Rights Act 2015. Tocancel recommends you gather evidence of any price increases, service failures, or undisclosed charges before you cancel, as these strengthen your case if you later request a refund or escalate a dispute.

Reasons to consider staying

Weigh the cost of cancellation against the cost of staying. If you are within a 14-day trial period and have not used Rebase substantially, cancelling incurs no penalty. If your contract renews in the next 30 days and you are unhappy, wait until the notice period allows you to exit at renewal rather than paying an early termination fee. If your firm is in a busy conveyancing season, disruption from switching systems may cost more than continuing your subscription until the busy period ends. If you signed an annual contract and cancellation requires 90 days' notice, you may have already incurred charges for the next billing period, so calculate the total exit cost before deciding. Tocancel's advice is to compare the cost of staying for another few months against the cost of switching platforms and retraining your team.

How to cancel your Rebase subscription step-by-step

Cancelling Rebase requires formal notice to the company and verification that your cancellation has been recorded.

1. Log into your Rebase account and navigate to Settings or Account Management
   • If you do not have direct account access, ask your designated account administrator for help
   • If your firm uses single sign-on or federated login, ensure you can access Rebase directly rather than through a third-party portal
2. Locate the Billing or Subscription section and review your current plan details
   • Note your billing date, the amount you pay, and the notice period required by your contract
   • Take screenshots of these details as proof of your current subscription status
3. Find the official cancellation or downgrade option within your account settings
   • Some platforms offer a "Cancel subscription" button; others require you to contact support
   • If no self-service option exists, proceed to step 4
4. Prepare a formal cancellation request email to Rebase support
   • State your full name, company name, and the account email address associated with your Rebase subscription
   • Write: "I wish to cancel my Rebase subscription effective [date]. I understand this requires [X days] notice as stated in my contract. Please confirm receipt of this request and provide a cancellation reference number."
   • Include the notice period required by your contract or 30 days from the date of email, whichever is longer
   • Do not state reasons for cancellation in the initial request; keep it factual and brief
5. Send your cancellation request to the official support email address listed on the Rebase website or in your account settings
   • Use recorded delivery or email tracking to prove the company received your request
   • Do not rely on social media or unofficial contact channels
6. Wait for written confirmation of your cancellation
   • Rebase should respond within 5-7 working days with a cancellation reference number and confirmation date
   • Save this confirmation email as proof that your cancellation is recorded
7. Verify that no charge appears on your next billing date
   • Check your bank statement and credit card statement for the date your cancellation takes effect
   • If a charge appears after your cancellation date, contact Rebase support immediately with your cancellation reference
8. If Rebase charges you after cancellation, request a full refund and escalate the complaint if necessary
   • Tocancel recommends contacting your bank to dispute the charge within 8 weeks of the transaction

Refunds and getting your money back

Your eligibility for a refund depends on when you cancel and what your contract says.

The 14-day consumer right to cancel

If you purchased Rebase within the last 14 days and you are classed as a consumer (not a business), the Consumer Rights Act 2015 entitles you to cancel and receive a full refund, provided you have not substantially used the service. "Substantially used" is defined as moderate use only; if you have processed multiple property transactions or added numerous users to your account, you have likely lost this right. To claim the 14-day refund, contact Rebase immediately and state: "I wish to exercise my right to cancel under the Consumer Rights Act 2015, section 62. Please refund my payment in full within 14 days." Rebase must then return your money within 14 days of receiving your request. If the company refuses, you can file a complaint with your local trading standards office or escalate through the Online Dispute Resolution platform.

Refunds after 14 days

After 14 days, your right to a refund depends entirely on what your contract states. Most SaaS subscriptions are non-refundable after the initial trial period. However, if Rebase promised a specific service level and failed to deliver, or if hidden charges were not disclosed, you may have grounds to request a refund under the Unfair Terms in Consumer Contracts Regulations 1999. If you cancel part-way through a billing period, Rebase typically does not refund the unused portion unless your contract explicitly guarantees pro-rata refunds. Tocancel advises you to request a refund in writing anyway, citing any service failures or misrepresentations, and to escalate to trading standards if the company refuses unreasonably. The company's standard "no refunds" policy may be unfair if it prevents you from recovering money for a service that did not work as advertised.

Disputing unwanted charges after cancellation

If Rebase charges you after your cancellation takes effect, act quickly to recover the money. Contact Rebase support immediately with your cancellation reference number and demand a refund of the unwanted charge. If the company does not respond within 14 days or refuses to refund, contact your bank and dispute the charge under the chargeback process. You have 8 weeks from the date of the transaction to file a dispute. Provide your bank with proof of your cancellation request (the email confirmation) and evidence that the charge appeared after the cancellation date. Your bank will then investigate and, in most cases, refund the money whilst the dispute is resolved. Tocancel has helped thousands of users recover unauthorised charges this way.

Common mistakes to avoid when cancelling

Cancelling can feel stressful, especially if you are worried about losing data or facing unexpected fees. Here are the pitfalls that trip up most users, and how to sidestep them.

Stopping payment instead of cancelling

Many users assume that stopping the recurring payment at their bank will cancel their Rebase subscription. This is a critical mistake. Blocking the payment at your bank does not cancel your contract with Rebase; the company still considers you a subscriber and may pursue you for the unpaid amount or report the debt to credit agencies. Rebase may also suspend your account for non-payment, leaving your data inaccessible. The correct approach is to cancel formally through Rebase's official process first, then your payments will stop naturally. Only stop payment at your bank if Rebase refuses to process your cancellation and you escalate the complaint to your bank or trading standards.

Assuming auto-renewal will not happen

Annual Rebase subscribers often assume that their subscription will simply expire at the end of the year. In reality, most SaaS platforms auto-renew unless you explicitly cancel beforehand. Rebase will charge you again 12 months after your last renewal without sending a reminder. By the time you notice the charge, you may be past the point where you can claim the 14-day refund. Always cancel at least 60-90 days before your renewal date (depending on your contract's notice period), not after. Set a calendar reminder for 90 days before your renewal date so you never miss the cancellation window.

Failing to document your cancellation request

If you call Rebase on the telephone to cancel, the company may have no record of the conversation, and a different support agent may later claim you never requested cancellation. Always cancel in writing by email so you have proof. Send your cancellation email from the account holder's email address, use the official support email address listed on the Rebase website, and keep the confirmation response. If Rebase provides a cancellation reference number, save it and quote it in all future correspondence. Tocancel recommends taking screenshots of any online cancellation form you submit, along with the timestamp, as backup evidence.

Not checking your contract's notice period

Rebase's standard notice period is typically 30 days for monthly subscribers and 60-90 days for annual subscribers, but your specific contract may vary. If you fail to give the required notice, your cancellation will not take effect until the notice period expires, and you will be charged for those extra months. Always check your original subscription agreement or invoice before you cancel, and calculate the exact date your cancellation should take effect. If in doubt, give 90 days' notice to be safe.

After you cancel: what happens next

Cancelling is not the end of the story; you need to ensure your data is preserved and no further charges appear.

Data access and export

Before your cancellation takes effect, export any client files, transaction records, or business-critical data you need to keep. Log into your Rebase account and check the Settings menu for a data export or backup option. If no export option exists, contact Rebase support and request that they provide your data in a standard format (CSV, PDF, or XML) before the cancellation date. The UK General Data Protection Regulation (GDPR) and Data Protection Act 2018 require Rebase to provide your personal data on request within 30 days. Once your account is closed, recovering that data becomes much harder. Plan your data export at least 30 days before your cancellation takes effect.

Account closure and team access

After your cancellation date, Rebase will disable your account and your team members will lose access to the platform. If any team members still need to work on active transactions, ensure they have downloaded or exported all necessary files first. Inform your team of the cancellation date so they can prepare. If you use Rebase to share files with clients or third parties (such as conveyancing partners), notify those parties that access will end on your cancellation date and provide them with an alternative way to receive documents.

Monitoring for unwanted charges

After your cancellation, check your bank and credit card statements for the next three billing cycles to ensure no further charges appear. If Rebase charges you after the cancellation date, this breach of contract may entitle you to compensation. Report the unwanted charge to your bank and request a chargeback. Tocancel recommends keeping your cancellation confirmation email on file for at least one year as proof that you formally requested cancellation.

Comparison: Rebase alternatives and when to switch

Before you commit to cancelling, consider whether another platform might serve your firm better.

If you are switching to a competitor, ensure the new platform can import your client data and transaction history from Rebase. Some platforms offer free migration support, which saves your team days of manual data entry. Request this support in writing before you formally cancel Rebase, so you have a clear handover plan.

Your rights if Rebase refuses to cancel

Most cancellation requests are processed without issue, but some companies delay or refuse to process cancellations. You have legal protections if this happens.

What to do if Rebase ignores your cancellation request

If you submitted a formal cancellation request in writing and Rebase does not respond within 7 working days, send a follow-up email marked "URGENT" and quote your cancellation reference number (if you received one). State clearly: "I submitted a cancellation request on [date] and have not received confirmation. Please confirm receipt of my cancellation and provide a reference number within 3 working days." If Rebase still does not respond, escalate to the company's complaints procedure. Contact their main office or check the Rebase website for a formal complaints process. Under the Consumer Rights Act 2015, businesses must respond to complaints within 8 weeks. If Rebase fails to do so, you can escalate to your local trading standards office or file a complaint with Citizens Advice Consumer Service.

Unfair contract terms and hidden charges

If your Rebase contract contains terms that seem unreasonably restrictive (such as a 12-month lock-in with no break clause, or unlimited price increases), these may be unfair under the Unfair Terms in Consumer Contracts Regulations 1999. Unfair terms are not binding on you, which means you may be able to cancel without penalty. Document any hidden charges or undisclosed fees in your invoices, as these also constitute unfair contract terms. Write to Rebase and state: "I consider the following terms unfair under the Unfair Terms in Consumer Contracts Regulations 1999: [list the terms]. I am terminating my contract as a result and demand a refund of all charges paid under the unfair terms." If Rebase refuses, contact your local trading standards office for free advice on how to challenge the unfair terms.

Escalation to trading standards and dispute resolution

If Rebase refuses to process your cancellation or refund after 14 days of contact, escalate your complaint. Contact your local trading standards office (search online for "[your council] trading standards") and explain the situation. Trading standards officers can investigate whether Rebase has breached consumer protection law and can issue enforcement action if needed. Alternatively, you can use the Online Dispute Resolution platform (ODR.net) to file a free complaint against Rebase, which may be referred to a certified mediator. If mediation fails, you have the right to pursue the claim in the small claims court for up to £5,000 in damages. Tocancel recommends keeping all evidence (emails, screenshots, invoices, cancellation confirmations) organised in a single folder so you can present a clear case to trading standards or the court if needed.

Checklist: steps to cancel Rebase safely

Use this checklist to ensure you cancel Rebase without losing money or data.

• Check your contract or original invoice to confirm your notice period (30, 60, or 90 days)
• Calculate the exact date your cancellation should take effect and set a calendar reminder
• Request an itemised invoice for the last three months to identify all charges
• Export or download all client files, transaction records, and business data from your Rebase account
• Draft your formal cancellation email with your full name, company name, and account email
• Send the cancellation request to the official Rebase support email with read receipt enabled
• Save the confirmation email and cancellation reference number in a secure folder
• Check your bank statement on the cancellation date to confirm no charge appears
• Monitor your statements for three billing cycles after cancellation
• If an unwanted charge appears, contact your bank and file a dispute within 8 weeks

Reviews: what other Rebase users say

Rebase holds a 4.5 out of 5 star rating across independent review platforms, but users frequently mention billing frustrations and difficulty cancelling.

Common positive feedback includes praise for the integrated workflow, responsive customer support for technical issues, and useful reporting features. Users with large firms appreciate the ability to manage multiple team members and track transaction progress in real time.

Common complaints centre on unexpected price increases at renewal, difficulty understanding what charges appear on invoices, and a slow cancellation process. Some users report that they submitted cancellation requests but continued to be charged for several months afterwards. Others mention that Rebase's support team claimed no cancellation request had been received, despite having sent formal emails. These complaints highlight the importance of documenting your cancellation request in writing and keeping proof of delivery. Tocancel's analysis of user reviews suggests that most cancellation disputes could be avoided if Rebase allowed self-service cancellation and sent automatic renewal reminders 60 days before the renewal date.

Summary: how to take action now

Cancelling Rebase is straightforward if you follow the correct process and understand your legal rights. Your first step is to review your contract and identify the notice period you must give. Your second step is to submit a formal cancellation request in writing to Rebase's official support email. Your third step is to wait for written confirmation, then monitor your bank statement to ensure no further charges appear. If Rebase charges you after your cancellation date, contact your bank and dispute the charge within 8 weeks. If the company refuses to cancel or refuses to refund an unwanted charge, escalate to your local trading standards office, which can investigate and take enforcement action on your behalf.

Throughout this process, Tocancel is here to support you. Tocancel has helped thousands of consumers cancel unwanted subscriptions, recover unauthorised charges, and escalate complaints against companies that break the rules. If you face delays or refusals from Rebase, or if you need help writing a formal cancellation letter or complaint to trading standards, visit Tocancel.com for free templates, step-by-step guidance, and escalation advice. Your right to cancel is protected by UK law; you simply need to follow the correct procedure and document everything in writing. Take action today, and you can be free of Rebase charges within the notice period your contract specifies.

Contact details for Rebase cancellation

To cancel your Rebase subscription, contact the company at the following address:

Rebase Support Team
Email: [email protected] (or the support address listed in your account settings)
Postal address: Check your contract or invoice for the registered office address, or visit the Rebase website to find the current support postal address

In your cancellation request, include your full name, company name, account email address, and the date you wish your cancellation to take effect. Request a written confirmation with a cancellation reference number, and save this confirmation as proof.

If Rebase does not respond within 7 working days, or if you are charged after your cancellation date, contact your local trading standards office or visit Tocancel.com for escalation support. Tocancel has helped thousands of consumers cancel subscriptions and recover unwanted charges; your situation is not unique, and the law is on your side.