Cancel Very: The Right Way to Exit

How to cancel your Very account and protect your refunds

Understanding Very and why you might want to cancel

Very is one of the UK's largest online retailers, combining a shopping platform with a regulated credit facility. When you create a Very account, you enter two separate legal agreements: a retail purchase contract and a consumer credit arrangement governed by the Financial Conduct Authority (FCA). This means cancelling involves more than stopping orders-you need to understand your rights under consumer credit law and retail regulations.

Whether you've experienced poor service, found better value elsewhere, or want to close an unused account, Tocancel helps you navigate the cancellation process with clarity. Understanding your options protects your refunds, prevents hidden charges, and ensures you exit cleanly from both your credit and shopping agreements.

How very's business model affects your cancellation

Very operates a running-account credit agreement under the Consumer Credit Act 1974. This means you're not simply buying products-you're using an FCA-regulated credit facility with interest charges, payment terms, and specific legal protections. Very holds your personal and financial data and maintains a credit file with credit reference agencies, which directly affects your credit score.

Very's model combines immediate product delivery with flexible payment options, often including interest-free promotional periods. Once those periods expire, any remaining balance accrues interest at rates typically starting from 39.9% APR. Understanding this framework is essential before you decide to close your account, because your cancellation decision has implications for both your outstanding balance and your credit history.

Common reasons customers cancel Very

You might cancel your Very account because promotional interest-free periods have ended, leaving you with high-rate credit you no longer want. You may have experienced poor customer service, found better deals on competing platforms, or simply prefer to manage your finances without a running credit facility. Some customers cancel after settling their balance and no longer need the shopping service. Others want to protect their credit file by closing unused accounts.

All these reasons are valid, and your consumer rights protect you throughout the cancellation process-regardless of why you've decided to leave Very.

Your consumer rights when cancelling with Very

The Consumer Rights Act 2015 and the Consumer Credit Act 1974 give you substantial legal protections when you cancel accounts or return goods.

Distance selling and your 14-day cooling-off period

Since you created your Very account online or by phone, you have a 14-calendar-day cooling-off period under distance selling regulations. This period starts the day after you opened your account. During this window, you can cancel your account without giving reasons and receive a full refund of any payments made, provided no goods have been dispatched to you.

After the 14 days expire, you can still close your account at any time, but you lose the automatic cooling-off protection. However, if you've received faulty goods or items that don't match Very's product description, you keep your right to returns and refunds for up to 30 days from delivery under the Consumer Rights Act 2015.

Your legal position: You have an automatic right to cancel within 14 days of account creation with a full refund, provided goods have not been dispatched.

Credit agreement termination rights under the consumer credit act 1974

Section 94 of the Consumer Credit Act 1974 gives you the right to end your credit agreement with Very by giving written notice. You can terminate your account even if it's in good standing. When you do, you remain liable for all debts already incurred, but you stop accruing new debt on the account.

Very cannot charge you early settlement penalties under current credit regulations. They can only request the outstanding balance plus any accrued interest. This is a crucial protection: ending your credit agreement doesn't wipe your debt, but it stops it growing, and the company cannot penalise you for closing the facility early.

Document your termination request in writing and keep proof of sending-this evidence protects you if Very disputes your cancellation later.

Your rights if you've been mis-sold credit

If Very offered you a credit facility without properly assessing whether you could afford it, or failed to explain the terms clearly, you may have been mis-sold. The FCA regulates this conduct, and you can lodge a complaint with the Financial Ombudsman Service (FOS) if Very refuses to put things right. Mis-selling claims can result in refunds of interest charged and compensation for financial losses.

If you believe you were mis-sold credit, report the issue to Tocancel and the FOS-this is your most powerful lever for recovering overcharged interest.

Methods to cancel your Very account

You have several channels to cancel your Very account, each with different timeframes and confirmation trails.

Cancelling through the Very website or app

The fastest way to cancel is through the Very website or mobile app. Log in to your account, navigate to account settings, and select the option to close your account. This method generates an immediate confirmation email, which you should save as proof of your cancellation request.

The online method works best if you have no outstanding balance or pending orders. If you do, you'll be prompted to settle or clarify these before the system allows full closure.

Cancelling by phone with Very customer service

You can call Very's customer service team to request account cancellation. This method creates a verbal record, but you must follow up with written confirmation. Note the date, time, name of the representative, and reference number they provide. Send a follow-up email or letter restating your cancellation request and referencing this conversation.

Phone cancellation suits customers who prefer speaking to a person or who need to discuss outstanding balances before closing their account.

Cancelling by post

You can cancel by post using Very's customer service address. Write a clear letter stating your intention to cancel your account, include your account number and full name, and request written confirmation of closure. Send it via Special Delivery so you have proof of posting and delivery.

Postal cancellation is the slowest method but creates the strongest paper trail, which is valuable if disputes arise later.

Step-by-step guide to cancelling your Very account

Follow these steps to cancel your Very account safely and protect your refunds.

Before you cancel: preparation steps

1. Check your account balance
   • Log in and review any outstanding balance, interest charges, and pending orders
   • Download or screenshot your account statement for your records
2. Review your rights
   • If you opened your account within the last 14 days, you're eligible for a full cooling-off refund
   • If you have outstanding credit, confirm you can pay the balance or negotiate a settlement plan
3. Gather proof of identity
   • Have your account number, full name, and registered email address ready
   • If cancelling by post, include a copy of your ID
4. Collect any pending refunds
   • Check if you have any returns in progress or refunds owed
   • Ensure these complete before closure to avoid complications

The cancellation process: your action steps

1. Choose your cancellation method
   • Online (fastest): Log in and close your account through settings
   • Phone (verified): Call customer service and request written confirmation
   • Post (strongest evidence): Send a Special Delivery letter to Very's customer service address
2. Submit your cancellation request
   • Include your account number, full name, and date of birth
   • State clearly: "I request to cancel my Very account and credit agreement effective immediately"
   • If you have an outstanding balance, confirm whether you're paying it in full or requesting a settlement plan
3. Request written confirmation
   • If cancelling by phone, ask for a confirmation email or letter
   • If cancelling online, save the confirmation page and email
   • If cancelling by post, request acknowledgement of receipt and closure confirmation
4. Settle any outstanding balance
   • Very will not close your credit agreement until debts are resolved
   • If you cannot pay in full, negotiate a payment plan before cancellation
   • Make payments promptly to avoid additional interest charges
5. Verify closure with credit agencies
   • After 30 days, check your credit file with Experian, Equifax, or CallCredit to confirm the account shows as closed
   • Contact Tocancel if the account still shows as active

After you've cancelled: what to expect

Very will process your cancellation within 14 working days. You'll receive written confirmation of closure, and your account will be marked as closed on your credit file. This closure is recorded with credit reference agencies, which may temporarily lower your credit score because you're reducing your available credit. However, this effect is short-lived, and an inactive credit facility has minimal impact on your creditworthiness.

You cannot place new orders once your account is cancelled, but you can still return items purchased before closure for up to 30 days from delivery.

Understanding refunds after cancellation

Your refund entitlements depend on when you cancel and whether goods have been delivered.

Refunds within the 14-day cooling-off period

If you cancel within 14 calendar days of opening your account and no goods have been dispatched, Very must refund 100% of any payments you've made. This includes any deposits, payments, or interest charged. Very must process this refund within 14 days of receiving your cancellation request.

If goods have already been dispatched but not delivered, you can still exercise your cooling-off right. You must refuse delivery or return the goods. Very will refund your full payment minus reasonable costs for returns.

Refunds after the 14-day period

Once the 14-day cooling-off window closes, refunds are limited to faulty goods or items not matching Very's description. You have 30 days from delivery to claim these refunds under the Consumer Rights Act 2015.

If you've paid interest on a balance you return within 30 days, Very must refund the interest on those returned items.

Handling refunds if you're disputing charges

If you believe Very has overcharged you or applied unfair interest rates, you can dispute these charges before closing your account. Tocancel recommends raising a formal complaint with Very first. If Very rejects your claim, you can escalate to the Financial Ombudsman Service (FOS), which is free and independent.

The FOS can order Very to refund overcharged interest and pay you compensation. Keep all documentation-statements, emails, promotional terms-to support your case.

Very account cancellation pricing and charges

Understand what you'll pay when you cancel Very.

Common mistakes when cancelling with Very

Cancelling can feel overwhelming, but these mistakes are avoidable with the right approach.

Mistake one: not requesting written confirmation

If you cancel by phone without following up in writing, you have no proof if Very disputes your cancellation later. Always send a follow-up email or letter confirming the cancellation conversation, including the date, time, and representative's name.

Written proof protects you if Very tries to charge you after closure or denies your cancellation request.

Mistake two: cancelling before settling outstanding balances

Very will not formally close your account if you have an unpaid balance. If you attempt to cancel without addressing this, the closure process stalls, and you remain liable for accruing interest.

Settle your balance or agree a payment plan before submitting your cancellation request-this accelerates closure and prevents additional charges.

Mistake three: returning goods after 30 days without refund protection

You lose your refund right 30 days after delivery. If you discover a fault or receive the wrong item after this period, Very can refuse a refund and charge you return postage.

Inspect orders immediately and report faults within 30 days to protect your refund rights.

Mistake four: ignoring your credit file after cancellation

Very is required to report your closure to credit reference agencies within 30 days. However, if your file still shows the account as active after 60 days, contact Tocancel and request that Very correct this. An incorrect record damages your credit score and makes future borrowing harder.

Verify closure on your credit file 30 days after cancellation-this takes five minutes and prevents future problems.

What happens after your Very account closes

Cancellation is the start of a transition, not the end of your relationship with Very's data systems.

Your credit file after closure

Your closed Very account remains on your credit file for six years from the date of closure. During this time, it shows as inactive, which has minimal impact on your creditworthiness. After six years, the record is deleted automatically.

A closed account actually improves your credit score over time because it demonstrates responsible credit management-you opened an account, managed it, and closed it cleanly.

Liability for fraud after cancellation

Once your account is closed, you're no longer liable for fraudulent purchases made by someone else using your account details. However, if fraud occurs before closure, you remain responsible unless you reported the suspicious activity to Very immediately upon discovery.

If your Very account has been compromised, report it before cancelling so Very and your bank can investigate and potentially refund fraudulent charges.

Returning items after cancellation

You can return items purchased before cancellation for up to 30 days from delivery, even after your account is closed. Use the original order number and contact Very's returns team. Refunds will be processed to your original payment method.

If you cancel your account before submitting a return, initiate the return request beforehand to avoid complications.

Comparison: cancellation methods and their strengths

Choose the method that best fits your situation and comfort level.

Your cancellation checklist

Use this checklist to confirm you've completed every essential step.

• I've checked my account balance and any pending orders
• I've confirmed whether I'm within the 14-day cooling-off period
• I've noted my account number, registered email, and phone number
• I've chosen my cancellation method (online, phone, or post)
• I've submitted my cancellation request with clear, written confirmation
• I've agreed to settle any outstanding balance or arranged a payment plan
• I've saved the cancellation confirmation email or letter
• I've checked my credit file 30 days after closure to confirm the account shows as inactive
• I've initiated any returns within 30 days of delivery
• I've kept all documentation for reference if any disputes arise

When to escalate your cancellation complaint

If Very refuses to cancel your account, delays closure beyond 14 working days, or continues charging you after cancellation, you have formal escalation options.

Raising a formal complaint with Very

Very is required to acknowledge complaints within three working days and provide a full response within 8 weeks. Submit your complaint in writing (email or post), explaining the issue clearly and requesting closure or a refund.

Reference the relevant consumer law (Consumer Credit Act 1974, Section 94, or Consumer Rights Act 2015) in your complaint. This demonstrates you know your rights and increases the likelihood of a swift resolution.

Escalating to the financial ombudsman service (FOS)

If Very rejects your complaint or fails to respond within 8 weeks, you can escalate to the FOS. The FOS is independent, free, and can order Very to refund charges, pay compensation, or correct credit file errors.

You can only escalate to the FOS after Very has issued a final response or 8 weeks have passed. Visit www.financial-ombudsman.org.uk to make your case.

Reporting Very to the financial conduct authority (FCA)

If you believe Very has breached FCA regulations-for example, by mis-selling credit or refusing to honor cancellation rights-you can report them to the FCA. The FCA investigates serious breaches and can impose penalties on Very.

Reporting does not directly recover your money, but it protects future customers and creates regulatory pressure on the company.

Key takeaways for cancelling your Very account safely

Cancelling your Very account is your right, not a privilege. The Consumer Credit Act 1974 and Consumer Rights Act 2015 protect you throughout the process. You can cancel online, by phone, or by post-choose the method that leaves the strongest proof trail for your situation.

Within 14 days of opening your account, you have an automatic right to cancel and receive a full refund, provided goods have not been dispatched. After 14 days, you can still terminate your credit agreement, but refunds are limited to faulty goods or items misrepresented by Very.

Very cannot charge you a cancellation fee or early settlement penalty. You remain liable for any balance incurred before cancellation, but interest stops accruing once your account is closed.

Always request written confirmation of your cancellation and verify closure on your credit file 30 days later. If Very refuses to close your account or continues charging you, escalate to the Financial Ombudsman Service.

Tocancel has helped thousands of consumers cancel accounts safely, recover refunds, and dispute unfair charges. If you're unsure about your cancellation rights or need expert guidance, Tocancel provides step-by-step support and full documentation to protect your case. Visit Tocancel today to ensure your cancellation is handled correctly and your refunds are secured.

Very customer service contact details

To cancel your Very account by post, send your letter to:

Very Customer Service
Very.co.uk
Postal Address: Unit 1, Sanderson Road, Preston, Lancashire, PR2 9ZX, United Kingdom

Include your full name, account number, and a clear statement requesting account closure and credit agreement termination. Send via Special Delivery to receive proof of posting and delivery.

For online or phone cancellation, log in to your Very account or call their customer service number listed on your statement or the Very website.