Cancel Monkey App: Step-by-Step Guide

How to cancel Monkey App and reclaim control of your subscription

Why UK users cancel Monkey App

Monkey App emerged as a novel way to connect with strangers through video chat, but many UK subscribers discover the reality falls short of the promise. The appeal fades once the novelty wears off, and you realise you're paying for a service you rarely use. Whether you're concerned about safety, frustrated by limited matches, or simply tired of the recurring charge hitting your bank account each month, your decision to cancel is valid and increasingly common.

At Tocancel, we've guided thousands of users through subscription cancellations, and Monkey App consistently ranks among the most requested services to remove. You have the right to cancel this subscription, and this guide will walk you through exactly how to do it, what to expect, and how to protect yourself if the company resists.

Common reasons users decide to cancel

Many UK subscribers cite safety and moderation concerns as their primary reason for leaving. The platform's appeal to users seeking inappropriate interactions creates an uncomfortable environment for those seeking genuine connections. Others recognise the cost-to-value mismatch: paying £7.99 monthly (or significantly more on annual plans) for an app you open sporadically amounts to wasteful spending.

Privacy is another significant concern. Monkey App collects video chat data, and many users feel uncomfortable with how their information is processed and stored. Additionally, the "premium" features often feel like artificial restrictions placed on the free version rather than genuine enhancements worth the monthly fee. Whatever your reason, Tocancel is here to ensure you can cancel without obstacles.

The hidden cost of inactive subscriptions

Subscriptions that roll on unnoticed create surprising financial damage over time. A £7.99 monthly charge becomes £95.88 annually, and over five years, that totals £479.40. Most users don't track these smaller recurring payments, which is precisely why they persist. By taking action today, you reclaim that money for expenses that genuinely matter to you.

Monkey App subscription pricing explained

Understanding your current subscription tier helps you make an informed cancellation decision and estimate potential refund eligibility.

Current subscription tiers and what you pay

Monkey App employs a tiered pricing structure designed to encourage longer commitments through modest per-month discounts. The table below shows the exact costs you face each month and annually, depending on your plan:

Why annual plans trap users into long commitments

Annual subscriptions appear cheaper per month, but they require a larger upfront payment that feels justified by the savings. Once you've committed £59.88 or more, many users feel they've already "spent" the money and continue using a service they don't actually value. The Consumer Rights Act 2015 gives you the right to cancel, regardless of your plan length, but knowing this strategy helps you avoid signing up for annual plans impulsively in future.

Your consumer rights and cancellation options

You possess clear legal protections when cancelling subscription services in the UK, and Tocancel ensures you understand exactly where you stand.

What the consumer rights act 2015 guarantees

The Consumer Rights Act 2015 is your legal foundation when dealing with subscription services. This law requires companies to provide clear cancellation terms upfront, make cancellation as easy as subscription, and honour your request within a reasonable timeframe. Your legal position is straightforward: if Monkey App fails to offer simple cancellation methods or delays the process unreasonably, you have a formal complaint route through the Citizens Advice Consumer Service and Trading Standards.

In practice, this means Monkey App must allow you to cancel through the same method you used to subscribe (for example, if you subscribed via Apple Pay, you should be able to cancel via your Apple account settings). The company cannot impose artificial barriers, hidden fees, or unjustifiable delays. Tocancel advises documenting every cancellation attempt, as this evidence protects you if you later dispute a charge.

How to cancel Monkey App step by step

Monkey App's cancellation process differs depending on your subscription method. Follow these steps based on how you originally subscribed:

1. Determine your subscription method
   • Check your email for a receipt from Apple, Google, or Monkey App directly
   • Review your bank or payment app statement to see how the charge appears
   • Log into your Monkey App account and check payment settings
2. Cancel via your device's app store (recommended method)
   • For Apple users: open the App Store, tap your profile icon, select "Subscriptions," find Monkey App, and tap "Cancel Subscription"
   • For Android users: open Google Play, tap your profile icon, select "Payments and subscriptions," choose "Subscriptions," find Monkey App, and tap "Cancel"
   • For web users: log into your Monkey App account, navigate to "Billing" or "Subscription Settings," and select the cancellation option
3. Request written confirmation
   • Take a screenshot of the cancellation confirmation immediately
   • Email Monkey App's support address (if available) requesting written confirmation of cancellation
   • Save all confirmations and email exchanges
4. Monitor your next billing cycle
   • Check your bank statement on your normal billing date to confirm no charge appears
   • If a charge still appears, contact your bank immediately and mention the cancellation you completed
5. If cancellation fails, escalate through Tocancel
   • Tocancel helps consumers who face resistance from companies refusing legitimate cancellation requests
   • Provide documentation of your cancellation attempts and any unauthorized charges
   • Escalation may involve formal complaints to Trading Standards or chargeback assistance

Refund eligibility and reclaiming charges

Cancellation and refunds are separate legal rights, and understanding the distinction protects you from accepting a "no refund" stance without justification.

When you're entitled to a refund

You can claim a refund if Monkey App fails to deliver the service you paid for, if the service quality is significantly below what was advertised, or if you cancel within 14 days of the initial purchase (the Consumer Rights Act 2015 cooling-off period). For ongoing subscriptions, you also have the right to refund for the current billing period if you cancel before your renewal date passes.

However, most subscription refunds are conditional on timing. If you've actively used the service this month, Monkey App may lawfully decline a refund for the current period while still honouring your cancellation going forward. Tocancel advises checking Monkey App's refund terms in your account settings to understand their specific policy. If they refuse a refund you believe you're entitled to, you can lodge a formal complaint with the Citizens Advice Consumer Service, which investigates unjustified refusal.

How to request a refund after cancellation

Contact Monkey App directly through the app's "Help" or "Support" section within 14 days of the charge you wish to dispute. Explain clearly that you cancelled the subscription and request a refund for either the current billing period or any charges made after your cancellation date. Keep all correspondence and screenshots of cancellation confirmations. If Monkey App refuses, escalate to your bank or payment provider (Apple, Google, or your card issuer) and request a chargeback, citing unauthorised charges after cancellation.

Common mistakes that delay cancellation

Many users encounter unnecessary friction when cancelling because they unknowingly follow ineffective methods. Learning from others' experiences helps you cancel cleanly on your first attempt.

Mistakes that leave you still subscribed

The most common error is deleting the Monkey App from your phone without cancelling the subscription first. Deleting the app changes nothing about your ongoing payment; the subscription continues, and charges keep appearing. Another frequent mistake is cancelling through the app itself rather than through your device's subscription settings, which is the legally required cancellation method. Some users also assume a forgotten app will auto-cancel after inactivity, which is false-subscriptions persist indefinitely unless you explicitly cancel.

Many users also fail to document their cancellation. Without a screenshot or email confirmation, you have no evidence if a charge appears after cancellation. Additionally, some users contact Monkey App support instead of using their device's cancellation method, leading to miscommunication and delays. Tocancel recommends always cancelling through your Apple, Google, or direct payment account settings, then requesting written confirmation from Monkey App afterward.

What to expect after cancellation

Once you've successfully cancelled, understanding the timeline helps you know when to expect the subscription to end and how to confirm it's gone.

Your access and billing timeline

When you cancel, your premium access typically ends on your next billing date, not immediately. If you cancel on 15 March and your renewal date is 1 April, you retain access until 1 April, when the subscription formally ends and no charge appears. Some apps offer immediate access termination upon cancellation request, but Monkey App generally honours access through your paid period. This is lawful and fair-you've paid for the current month, so you retain access until that period expires.

After your final billing date passes, verify that no charge appears on your bank statement. If a charge does appear, contact your bank within 8 weeks (the chargeback window) and reference your cancellation confirmation. Tocancel also helps users dispute unauthorized charges if Monkey App attempts billing after a confirmed cancellation.

How tocancel protects you

Cancelling independently is often straightforward, but some companies resist legitimate cancellation requests, and that's where Tocancel steps in to help.

When to involve tocancel

If you've cancelled Monkey App through your subscription settings and a charge still appears, or if the company refuses your cancellation request, Tocancel assists you in escalating the complaint formally. Tocancel has helped thousands of consumers cancel services that companies refused to release them from, and we understand both consumer law and the pressure points that force companies to comply. Whether you need guidance on the cancellation process, help disputing an unauthorized charge, or formal complaint preparation, Tocancel provides the expertise that empowers you to win.

Checklist before and after cancellation

Use this checklist to ensure you've completed every step correctly and protected yourself throughout the process:

Comparing alternatives before you cancel

Before finalising your cancellation, you may want to consider whether downgrading to the free version is more appropriate for your situation.

Free version vs. complete cancellation

If you occasionally enjoy Monkey App but resent the monthly cost, downgrading to the free version stops all charges while preserving your account. The free version includes limited matches and advertisements but costs nothing. However, if you've decided you simply don't want the app in your life anymore, complete cancellation is the cleaner choice. The table below helps you decide:

Contact information and formal complaints

If Monkey App refuses your cancellation request or continues charging after you've cancelled, you have formal escalation routes through UK consumer protection authorities.

Where to send formal complaints

If direct cancellation fails, file a formal complaint with the Citizens Advice Consumer Service, which investigates breaches of consumer law on your behalf. You can also contact your local Trading Standards office, which has enforcement power over subscription services. For payment disputes, your bank or payment provider (Apple, Google, your card issuer) has a legal obligation to investigate chargeback claims within 8 weeks. Tocancel helps you prepare these complaints and ensures you include the documentation companies cannot dispute.

Tocancel has assisted thousands of consumers in recovering unauthorized charges and forcing companies to honour cancellation requests. If you've cancelled Monkey App but the company continues charging, or if you're unsure whether your cancellation was successful, reach out to Tocancel for guidance and support in escalating your case.