Cancel EasyPark: Step-by-Step Guide

How to cancel your EasyPark account and stop recurring charges in ireland

What EasyPark is and why you might want to cancel

EasyPark is a digital parking platform operating across Europe that lets you pay for on-street and off-street parking through your mobile phone. You can use the service on a pay-per-use basis or subscribe to a monthly plan (often called a "Go" subscription) that replaces per-session fees with a flat monthly charge. The platform is widely used in Ireland and across Europe, but many users find themselves locked into recurring subscriptions they no longer need or use regularly.

If you have signed up for an EasyPark subscription and no longer require the service, you are paying a fixed monthly charge that you can cancel. This guide from Tocancel walks you through every step to stop those charges before your next billing cycle, protect your payment method, and understand your rights under Irish consumer law.

How EasyPark's pricing and subscriptions work

EasyPark charges you in two main ways, and understanding the difference is crucial when you decide to cancel. First, you can pay per parking session and add a service fee on top of the parking cost. Second, you can subscribe to a monthly Go plan that replaces per-session fees with a flat monthly price. The monthly subscription is where most cancellation problems occur, because the charges keep renewing automatically until you actively cancel your account.

The key takeaway is this: if you are on a monthly subscription, your charges will continue automatically every month unless you cancel before your renewal date.

Your consumer rights when cancelling in ireland

You have legal protections under Irish consumer law that apply to your EasyPark subscription, and understanding these rights empowers you to act with confidence.

The 14-day cooling-off period for distance contracts

Under the Consumer Rights Act 2015 (the main consumer protection law in Ireland), you have a statutory 14-day cooling-off right for distance contracts - that is, services purchased online or remotely. This means if you signed up for EasyPark online, you can cancel within 14 days of purchase and request a full refund, provided the service has not yet been fully consumed or used.

However, there is a critical exception that applies to EasyPark. Once you have actively used the parking service - once you have parked a car through the platform - the digital service is considered "consumed" and your cooling-off right is likely lost. EasyPark will argue (and Irish law supports this position) that because the service has already been performed, you no longer qualify for the 14-day cancellation period.

Your legal position: The 14-day right exists, but only if you cancel before using the service. If you have parked even once, you must follow EasyPark's own cancellation process to stop future charges.

Recurring payment authorisations and your bank protection

When you signed up for EasyPark and provided your payment card or bank details, you authorised them to take recurring payments. Under Irish law and the EU's Payment Services Directive 2015/2366 (which applies in Ireland), you have the right to withdraw this authorisation at any time.

This means you have two options: cancel directly through EasyPark's system, or contact your bank and ask them to stop the recurring payment (called a "chargeback" or "dispute"). Most consumers find it simpler to cancel directly with EasyPark, but if the company refuses to cancel, your bank is your safety net. You can ask your bank to block all future EasyPark charges, and they must act within a set timeframe.

If EasyPark takes payment after you have withdrawn your authorisation, you can report this to your bank, and they will investigate and refund the unauthorised charge.

Unfair contract terms and automatic renewal traps

Irish consumer law (Consumer Rights Act 2015) also protects you against unfair terms in contracts. If EasyPark's subscription terms make cancellation deliberately difficult, hide the cancellation method, or charge hidden fees for cancellation, those terms may be considered unfair and unenforceable.

For example, if EasyPark requires you to cancel by phone during specific hours, or charges a cancellation fee, or buries the cancellation link behind multiple screens, you have grounds to challenge this with the Competition and Consumer Protection Commission (CCPC) - the government body that enforces consumer rights in Ireland.

Your legal position is clear: cancellation must be as easy as the sign-up process, and it must be free.

How to cancel your EasyPark subscription step by step

Follow these steps in order to cancel your EasyPark account and stop all recurring charges before your next billing cycle.

Step 1: gather your account information

Before you contact EasyPark, collect the following details so you can provide them in your cancellation request:

• Your full name as it appears on the account
• Your email address or username registered with EasyPark
• Your phone number associated with the account
• Your account or customer ID (if visible in the app or account settings)
• The payment card or bank account linked to the subscription
• The date you want the cancellation to take effect (ideally before your next renewal date)

Having this information ready speeds up the cancellation process and reduces the risk of the company claiming they could not identify your account.

Step 2: contact EasyPark's customer service

EasyPark offers multiple cancellation channels. Choose the method that leaves you with a clear record of your request.

1. Email cancellation (recommended)
   • Send an email to [email protected]
   • In the subject line, write: "Cancellation request - [Your full name]"
   • In the body, include:
     • Your full name and account email
     • Your phone number
     • Your customer or account ID (if known)
     • Clear statement: "I request the immediate cancellation of my EasyPark subscription effective [date]"
     • Optionally: the reason for cancellation (not required, but helpful for your records)
   • Send the email from the email address registered to your account if possible
   • Keep the email and any response in a folder for your records
2. Postal cancellation (if email fails)
   • Write a formal cancellation letter including the same information above
   • Mail it to:
     • EasyPark Customer Service
     • Herikerbergweg 102
     • 1101 CM Amsterdam
     • Netherlands
   • Send it by registered mail or tracked courier so you have proof of delivery
   • Keep the receipt and your copy of the letter
3. Phone cancellation
   • Call EasyPark customer service at +31 (0)85-0657180 (note: this is a Netherlands number, so standard international rates apply from Ireland)
   • Ask to speak to a representative about cancelling your subscription
   • Provide your account details and clearly state: "I want to cancel my subscription effective immediately"
   • Ask the representative to confirm your cancellation in writing by email and request a cancellation reference number
   • Follow up with an email reiterating what you discussed on the call

Email is the strongest option because you have a written record that you can present to your bank or the CCPC if there are problems.

Step 3: wait for confirmation and set a reminder

After you submit your cancellation request, EasyPark should respond within 5 to 10 business days. They will typically send you a confirmation email with a cancellation reference number and the effective date of your cancellation.

Set a phone reminder for your next expected billing date (usually the same day of the month you signed up). If a charge appears after that date, contact EasyPark immediately with your cancellation reference number to dispute it. If they do not respond, contact your bank to report the unauthorised charge.

Always keep your confirmation email - this is your proof that you cancelled, and you will need it if you have to escalate.

What happens after you cancel your EasyPark subscription

Understanding what changes after cancellation helps you avoid confusion and ensures you are not charged again.

Access and payment after cancellation

Once your cancellation takes effect, your EasyPark account will be closed or downgraded to a pay-per-use account (depending on EasyPark's policy). You will no longer be able to use the Go subscription benefits, but you can still park in EasyPark locations if you pay per session with a service fee on top.

No further monthly charges will appear on your payment method. If a charge does appear after your cancellation date, that is a breach of your cancellation request and you have the right to dispute it with your bank.

The EasyPark app will remain on your phone, but it will no longer draw recurring funds. You can delete the app if you prefer.

Requesting a refund for unused time

If you cancel in the middle of a billing cycle - for example, you paid on the 1st of the month but cancelled on the 15th - you may be entitled to a refund for the unused portion of your subscription. This depends on EasyPark's terms and Irish consumer law.

Under the Consumer Rights Act 2015, if you have paid for a service you did not use, you have the right to claim a refund for the unused part. Email EasyPark with your cancellation reference and ask: "Please refund the pro-rata charge for [date] to [date], as I have cancelled my subscription and did not use the service during that period."

Include your original payment proof (bank statement or card transaction) so they can verify the amount. Most companies will refund within 14 days of receiving a reasonable refund request, but you may need to follow up if they delay.

Tocancel recommends keeping records of all communications and always requesting written confirmation of refunds - this protects you if you need to escalate to your bank.

Pricing summary: what you will stop paying

Once your cancellation is effective, here is what you will no longer pay:

Most users save between €5 and €10 per month by cancelling their Go subscription - money that will stay in your account once the recurring charge stops.

Common cancellation mistakes and how to avoid them

Many people attempt to cancel EasyPark but end up still paying because they miss a critical step. Here are the pitfalls to watch for.

Mistake 1: assuming deletion of the app cancels your subscription

Deleting the EasyPark app from your phone does not cancel your subscription. Your recurring payment authorisation remains active with your bank, and charges will continue. You must contact EasyPark directly via email or post and request cancellation explicitly. Tocancel has seen hundreds of cases where users deleted the app, checked their bank statement weeks later, and discovered charges were still being taken.

Always cancel through official channels, not by deleting the app.

Mistake 2: calling customer service without following up in writing

If you cancel over the phone, the company has no written record of your request, and they can claim you never asked. A few weeks later, your subscription renews and the company says there was a miscommunication. Instead, always email or post your cancellation request so you have proof in writing.

If you do call, follow up with an email the same day: "This confirms our phone call at [time] on [date], in which I requested cancellation of my subscription effective [date]. Please send written confirmation to this email address."

Mistake 3: missing your renewal date

If you forget to cancel before your renewal date, another month's charge will be taken. Set a phone reminder at least one week before your expected renewal date. Check your bank statement on that date to confirm the charge did not go through.

If you missed the deadline, contact EasyPark immediately with a cancellation request and ask for a refund of the charge you did not authorise. Provide proof that you requested cancellation (your email or postal receipt) before the renewal, and they should honour the refund.

Mistake 4: not keeping your proof of cancellation

Without a confirmation email or cancellation reference number, you have no evidence of your request if a dispute arises. Always save the confirmation email in a folder, screenshot the cancellation reference, and keep it until at least one full billing cycle has passed after your cancellation date.

If Tocancel helps you understand your cancellation rights, keeping documented proof is the single most important step to protect yourself.

When to escalate to the competition and consumer protection commission

If EasyPark refuses to cancel your subscription, ignores your cancellation request, or continues to charge you after you have cancelled, you have the right to escalate your complaint to the CCPC - Ireland's government authority for consumer protection.

Before you escalate: escalation within EasyPark

First, give EasyPark one final opportunity to resolve the issue. Send a formal complaint email to [email protected] with the subject line: "Formal complaint - failure to cancel subscription [Your account ID]." In the email:

• State the date and method of your cancellation request
• Explain that EasyPark has failed to cancel or has continued charging you
• Request either a refund of all charges since your cancellation date or proof that your cancellation was processed
• Give them 10 business days to respond

If they respond with a resolution, document it. If they ignore you or refuse to help, move to the CCPC.

Filing a complaint with the CCPC

You can file a free complaint with the Competition and Consumer Protection Commission online at www.ccpc.ie or by post to:

Competition and Consumer Protection Commission
4 Harcourt Road
Dublin 2
D02 W773
Ireland

When you file, provide:

• A copy of your cancellation request (email or postal receipt)
• A copy of any confirmation from EasyPark
• Screenshots or statements showing the unauthorised charges
• A clear explanation of what went wrong and what you want (refund, cancellation, or both)

The CCPC will investigate and can force EasyPark to refund you or cancel your subscription if they find a breach of consumer law. You do not need a lawyer; the process is free and straightforward.

Checklist for cancelling your EasyPark subscription

Use this checklist to ensure you do not miss any step:

EasyPark cancellation contact details

Here is the definitive contact information for cancelling your EasyPark subscription. Use this information to ensure your cancellation request reaches the right department:

Always start with email - it is your strongest protection because you have a permanent record of your request.

Summary: your rights and your next step

Cancelling your EasyPark subscription is your legal right, and you do not need permission or a reason. Under Irish consumer law (Consumer Rights Act 2015), you can withdraw your recurring payment authorisation at any time. If EasyPark charges you after you cancel, you have the right to dispute that charge with your bank and file a complaint with the CCPC.

Here is what you need to do now:

1. Send a cancellation email to [email protected] today, including your account details and the date you want cancellation to take effect
2. Save the email you send and any response you receive
3. Wait for confirmation within 10 business days
4. Set a reminder for your next billing date and check your bank statement to confirm no charge appears
5. If a charge does appear, contact your bank immediately and report the unauthorised transaction

Do not delay - every day you wait is another day of charges. Tocancel has helped thousands of consumers cancel unwanted subscriptions and recover refunds by following these exact steps. Your cancellation will be processed, your charges will stop, and you will have clear evidence of your request if anything goes wrong.

Take action today, and you could save between €5 and €10 per month starting next month. That is your money, and you have the right to keep it.