Cancel Avantcard: Step-by-Step Guide

How to cancel your Avantcard in ireland and protect your consumer rights

What is Avantcard and why you might want to cancel

Avantcard operates in Ireland under the brand name Avant Money, offering credit cards and personal lending products designed for Irish consumers. The company provides several card variants-Everyday+, One, and Reward+-each marketed toward different spending habits, from grocery cashback to balance transfer offers and interest refunds on selected purchases. You may have opened your account to take advantage of a promotional offer, or the card suited your financial needs when you first applied. However, your circumstances change. Interest rates drop elsewhere, better rewards emerge from competitors, or you simply decide to reduce your available credit to strengthen your financial position. Whatever your reason, cancelling your Avantcard is your right, and Tocancel is here to guide you through every step with clarity and confidence.

Common reasons you might cancel Avantcard

You cancel your Avantcard for straightforward, practical reasons. Perhaps you discovered a competing credit card offering lower annual percentage rates (APR) or more generous cashback rewards on categories you use regularly. You may want to reduce your total credit exposure across all your accounts-a strategy that can improve your credit score and demonstrate financial restraint to future lenders. Some customers close accounts after clearing a balance transfer, having achieved their goal of moving debt at a lower rate. Others switch to a different financial institution entirely and consolidate their borrowing there. An additional reason many people close cards they no longer actively use is to reduce fraud risk; an unused card is simply one less target for identity theft or unauthorised transactions. Whatever your motivation, closing your account is your legal right as a consumer in Ireland, and Tocancel recognises that you deserve a transparent, hassle-free cancellation process.

What customers say about avant money service

Customer feedback on Avant Money reveals a mixed but instructive picture. Many users praise the speed of account onboarding and appreciate the company's mortgage support services. However, other customers report frustration with slow response times, delays processing refunds, and difficulty resolving payment disputes. A consistent pain point in customer reports is the time it takes Avant Money to handle formal complaints. The pattern is clear: straightforward requests tend to receive prompt attention, while complex queries or contested charges can drag on for weeks. This matters directly to your cancellation experience. The best defence is to keep written records of every communication, follow up important requests in writing (email, registered post), and demand documented confirmation of closure. Tocancel strongly recommends treating your cancellation as a formal transaction that deserves a clear paper trail.

Your consumer rights when cancelling Avantcard in ireland

Irish consumer law protects your right to close a credit account without penalty or unnecessary obstruction.

What consumer law says about closing your credit account

Under the Consumer Rights Act 2022 and the Consumer Credit Act 1995, you have a statutory right to terminate your credit agreement-including your Avantcard-without penalty, provided you follow the correct cancellation procedure and settle any outstanding balance. Avant Money cannot refuse your closure request simply because you want to close the account. The company cannot charge you a cancellation fee purely for exercising your right to close. You remain liable for any balance you owe, interest that has accrued up to the closure date, and any contractual fees (such as annual card fees) that apply before closure. Understanding this legal position empowers you to cancel confidently and push back firmly if Avant Money attempts to delay the process, charge unexpected fees, or make closure unnecessarily complicated.

Your legal position: You can close your Avantcard at any time. Avant Money must acknowledge your request within a reasonable timeframe-typically 14 to 30 days under Irish consumer law-and provide you with written confirmation that your account is closed.

How the financial services and pensions ombudsman protects you

The Financial Services and Pensions Ombudsman (FSPO) is Ireland's independent regulator for financial services disputes and your free escalation point if Avant Money refuses to cooperate or acts unfairly. If Avant Money delays your cancellation unreasonably, refuses to close your account, charges you an unlawful fee, or fails to provide written confirmation of closure, you can lodge a formal complaint with the FSPO. The FSPO investigates complaints at no cost to you and can require Avant Money to take corrective action, including reimbursement of unlawful charges. You do not need a lawyer to file a complaint with the FSPO; the process is designed to be accessible to individual consumers. Tocancel recommends keeping detailed records of all cancellation attempts-dates, names of staff members you spoke to, what they told you, and any written confirmations you receive-because these records become essential evidence if you need to escalate to the FSPO.

Methods to cancel your Avantcard

Avant Money offers multiple cancellation channels so you can choose the method that suits you best.

Cancel your Avantcard by telephone

Calling Avant Money's customer service team is the fastest method for most customers. You can reach them at 0818 409 511 (available within Ireland). When you call, have your full name, date of birth, card number, and any account details you have to hand. Explain clearly and calmly that you want to cancel your Avantcard and close your account. Ask the staff member to confirm in writing-via email or post-that your request has been logged and processed. Request a reference number for your cancellation request so you can track the closure. Make a note of the date, time, and name of the person you spoke to. Do not hang up until you have clearly understood the next steps and when your account will be fully closed. Follow up this call with a written email to Avant Money restating your cancellation request and referencing the phone conversation; this creates a documented record that protects you.

Cancel your Avantcard by post

If you prefer to cancel in writing, send a formal letter to Avant Money at the following address:

Avant Money
PO Box 25
Carrick-on-Shannon
Co. Leitrim
Ireland

Your letter must include your full name, full address, date of birth, card number, and a clear statement that you wish to cancel your Avantcard account and close the account permanently. Use registered post or a tracked delivery service (such as An Post Registered Mail) so you have proof that Avant Money received your request. Keep a copy of your letter for your records. Send the letter at least 30 days before your desired closure date to allow processing time. Tocancel recommends this method because the written record is legally stronger than a phone call alone; if a dispute arises later, you have documentary evidence that you submitted a cancellation request on a specific date.

Cancel your Avantcard online or via email

If Avant Money provides an online account portal, you may be able to request closure through that platform. Check your account settings or customer support section for a cancellation or closure option. If no online option exists, send an email to Avant Money's customer service address (obtain this from their website or your account statements) with the same information you would include in a posted letter: your full name, address, date of birth, card number, and a clear statement that you wish to cancel. In your email, request a read receipt so you have proof that Avant Money opened the message. Follow up with a phone call within 5 business days to confirm that your email was received and that your cancellation request has been logged. This dual approach-email plus phone confirmation-ensures you have multiple layers of documentation.

Step-by-step guide to cancelling your Avantcard

Follow these six steps to ensure your cancellation is processed smoothly and without delay.

1. Check your current balance and settle any outstanding amount.
   • Log into your Avantcard account online or call 0818 409 511 to find out your exact balance.
   • If you have a balance, arrange payment in full or confirm a payment plan before submitting your cancellation request.
   • If you owe money when you cancel, your account will not close until the debt is settled, so clear this first to avoid delays.
2. Gather all the information you need before contacting Avant Money.
   • Have your card number, full name, address, date of birth, and account reference number ready.
   • If you have recent statements or correspondence from Avant Money, keep these nearby.
3. Submit your cancellation request using your preferred method (phone, post, or email).
   • If calling, note the date, time, and name of the staff member, and request written confirmation.
   • If posting, use registered mail and keep a copy of your letter.
   • If emailing, request a read receipt and follow up with a phone call.
4. Request written confirmation of your cancellation request.
   • Avant Money must provide you with a written acknowledgement that your request has been received.
   • Ask for a reference number and expected closure date.
   • Keep this confirmation safe.
5. Monitor your account until closure is confirmed.
   • Check your statements or online account regularly to confirm that no new transactions are being processed.
   • If you are still being charged fees after your cancellation request, contact Avant Money immediately to query this.
   • If closure takes longer than 30 days from your request, follow up in writing (email or post) to ask for an update.
6. Retain all documentation for at least one year after closure.
   • Keep your cancellation letter, all confirmation emails, reference numbers, and account statements.
   • If a dispute arises later-for example, if Avant Money claims you owe money after closure-you will have proof of when and how you cancelled.

What happens after you cancel your Avantcard

Closing your Avantcard triggers a series of changes to your credit profile and account status that you should monitor.

Impact on your credit score

Closing a credit card can have a minor, temporary impact on your credit score. When you close an account, you reduce your total available credit-the sum of all your credit limits across all your accounts. This can slightly increase your credit utilisation ratio, which is the percentage of your total credit you are actually using. A higher utilisation ratio can lower your score slightly. However, this impact is usually small and temporary. Over time, as you manage your remaining credit responsibly, your score will recover. The most important thing is to ensure you have no unpaid balance or arrears on the closed account; a clean closure is far better for your credit than leaving a card open with a balance.

What happens to your card and account information

Once Avant Money confirms your closure, your Avantcard is deactivated and cannot be used. You should destroy or securely recycle your physical card; do not simply throw it in the bin. Avant Money retains your account information in its records for regulatory and fraud-prevention reasons, typically for six years after closure. You can request a copy of your closed account records at any time by contacting Avant Money. Your account history-including payments, balances, and transactions-remains on your credit file (held by credit reference agencies such as Experian, TransUnion, and Equifax) for six years, and then is removed. This history helps build your credit profile because it shows you successfully managed and closed an account. Tocancel advises you to check your credit file with a credit reference agency (you are entitled to one free check per year through myequifax.ie, creditreform.ie, or transunion.ie) to confirm that your Avantcard closure is recorded correctly.

Refunds and final settlement

If you have paid more than you owe-for example, if you made an advance payment or overpayment before cancellation-Avant Money must refund the surplus to you within 30 days of closure. The refund should be returned to the same payment method you used to deposit the money. If you do not receive this refund within 30 days, contact Avant Money to request it and ask for confirmation of when it will be processed. If Avant Money refuses to refund you or the refund is significantly delayed, you can escalate a complaint to the Financial Services and Pensions Ombudsman. Tocancel recommends requesting a final statement from Avant Money at least 30 days after your cancellation to verify that your account balance is zero and that no outstanding charges remain.

Pricing, fees, and what you will owe

Understanding what you remain liable for after cancellation helps you budget and avoid unexpected charges.

Common mistakes when cancelling your Avantcard

Cancelling a credit card can be emotionally tricky-you feel relief at closing the account, but it is easy to overlook critical steps that protect you later.

Mistake 1: cancelling without checking your balance first

If you cancel without settling an outstanding balance, your account will not close until you pay what you owe. This delays the entire process and leaves your account in limbo. Check your balance online or call Avant Money before submitting your cancellation request. If you have a balance, either pay it in full or arrange a payment plan, then confirm closure once the debt is cleared.

Mistake 2: not requesting written confirmation

A phone call alone is not enough evidence that you cancelled. If Avant Money later claims you never requested closure, or if your account is not closed on the expected date, you will have no proof of your cancellation request. Always ask for written confirmation-via email or post-and keep it safe. This becomes essential if you need to escalate a complaint to the Financial Services and Pensions Ombudsman.

Mistake 3: throwing away your card without formally cancelling

Simply destroying your card does not close your account. Your Avantcard remains active at Avant Money, and you may still be charged annual fees or other charges. You must explicitly request account closure; discarding the card is a separate step you take after cancellation is confirmed.

Mistake 4: not following up if closure takes longer than expected

If your account is not closed within 30 days of your request, follow up in writing (email or post) to ask for an update and a new expected closure date. Lack of follow-up can leave your account in a closed state indefinitely, which may cause problems if you later need to dispute a charge or access your account history.

Mistake 5: assuming your cancellation is complete without checking your statements

After you receive confirmation that your account is closed, continue monitoring your statements for at least two billing cycles to ensure no further charges or transactions appear. If your account is closed but fees continue to be charged, this indicates an error at Avant Money's end, and you must contact them immediately to resolve it and request a refund.

Checklist before and after cancelling

Use this checklist to ensure you have covered every step and protected yourself throughout the cancellation process.

How tocancel helps you cancel confidently

Cancelling a financial service should be straightforward, but companies often make the process deliberately opaque or complicated to discourage you from leaving. Tocancel exists to cut through this friction and give you clear, legal guidance so you can cancel on your terms. Tocancel has helped thousands of consumers cancel credit cards, subscriptions, memberships, and other financial products by providing step-by-step instructions, naming the relevant consumer law that protects you, and identifying the escalation point (the ombudsman or regulator) if the company refuses to cooperate. When you use Tocancel, you are not guessing; you are following a consumer-rights-based roadmap that has worked for other people in your exact situation. Tocancel's mission is to remind you that you are in control-you can cancel, and companies must respect that choice.

Summary and next steps

Cancelling your Avantcard is your legal right under Irish consumer law. Avant Money cannot refuse your request, charge you a cancellation fee, or delay closure indefinitely. You remain liable for any outstanding balance and interest accrued before closure, but you will not owe a closure fee. The most important rule is to submit your cancellation request in writing (by post or email) or by phone, followed by written confirmation, and to keep records of all communication. If Avant Money refuses to close your account, charges you an unlawful fee, or delays beyond 30 days, escalate your complaint to the Financial Services and Pensions Ombudsman at no cost. Tocancel recommends acting now: call 0818 409 511, send your letter to PO Box 25, Carrick-on-Shannon, Co. Leitrim, or email your cancellation request today. Do not wait for annual fees to renew or for inertia to keep your account open. You have the right to close it, and Tocancel is here to ensure you do it safely.

Contact details for Avant Money:

Avant Money
PO Box 25
Carrick-on-Shannon
Co. Leitrim
Ireland
Phone: 0818 409 511

For complaints or escalation, contact the Financial Services and Pensions Ombudsman (FSPO) at fspo.ie or by post at Shelbourne House, Shelbourne Street, Dublin 1, Ireland.