Cancel Duolingo: The Right Way

How to cancel your Duolingo subscription and stop recurring charges in ireland

Understanding Duolingo and why you might want to cancel

Duolingo is a free language learning platform that lets you study Spanish, French, German, Mandarin, Irish and over 30 other languages through bite-sized lessons and interactive exercises. The service operates on a freemium model: you can use the core app for free with ads, or upgrade to Duolingo Super to unlock ad-free learning, unlimited practice attempts, offline lessons and seasonal challenges. If you've signed up for a paid subscription and now want to stop the recurring charges, you have clear legal rights in Ireland, and Tocancel is here to walk you through the process step by step.

What Duolingo super costs in ireland

Duolingo's pricing varies by currency, region and promotional offers. Below is a representative breakdown of what Irish consumers typically see in 2026:

These prices are representative and subject to VAT, regional variation and seasonal promotions. Always check your account settings to confirm your exact billing amount and renewal date before you cancel.

Common reasons to cancel Duolingo

Subscription fatigue is real. A €12.99 monthly charge equals approximately €155.88 per year, and when combined with streaming services, news apps and other recurring costs, it adds up quickly. You may also find that you're not using the premium features as much as you hoped, your language progress has plateaued, or you prefer classroom instruction to app-based learning. Whatever your reason, cancelling is a straightforward process-and Tocancel is designed to help you understand your options and take confident action.

Your consumer rights when cancelling in ireland

Ireland's Consumer Rights Act 2022 protects you when you cancel subscriptions and recurring payments. Understanding your legal position empowers you to act decisively.

What the consumer rights act 2022 says

Under Irish consumer law, any business that charges you for a subscription must provide clear information about the cost, billing frequency, cancellation terms and how to cancel before you pay. Once you've paid, you have the right to cancel your subscription at any time. The company cannot make cancellation deliberately difficult or require you to pay a penalty simply for stopping a recurring subscription. If a business fails to honour this right, or if they continue billing you after you've cancelled, you can report them to the Competition and Consumer Protection Commission (CCPC), Ireland's consumer watchdog.

Your legal position in plain language

You have the right to cancel Duolingo whenever you choose. The company must provide you with a cancellation method that is as easy to use as the method you used to sign up. You are not locked into the subscription for any minimum period, and you cannot be charged a penalty for cancelling. If Duolingo continues to bill you after you cancel, or if you're charged without your informed consent, the CCPC can investigate and take action on your behalf. This means you have leverage: Duolingo must respect your cancellation request, and if they don't, there is a regulatory body that will hold them accountable.

How to cancel your Duolingo subscription

Cancelling Duolingo depends on where you signed up and how you pay. Follow the method that matches your account setup.

Cancel Duolingo on iOS (iPhone or iPad)

If you signed up through Apple's App Store, you must cancel through your Apple account settings, not through Duolingo itself. Here's how:

1. Open the Settings app on your iPhone or iPad.
2. Tap your Apple ID at the top of the screen.
3. Select Subscriptions.
4. Find and tap Duolingo.
5. Tap Cancel Subscription.
6. Confirm the cancellation.
7. You will see "Subscription Cancelled" with an expiry date. Your access continues until that date; you will not be charged again.

Apple will not issue a refund for the current billing period unless you cancelled within 14 days of purchase. After cancellation, your Duolingo access will end on your next renewal date.

Cancel Duolingo on android (Google play)

If you signed up through Google Play, you must cancel through your Google account. Here's the process:

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon in the top right corner.
3. Select Manage subscriptions.
4. Find and tap Duolingo.
5. Tap Cancel subscription.
6. Confirm the cancellation by answering any optional survey questions.
7. You will see a cancellation confirmation. Your Duolingo access continues until the end of the current billing period.

Google Play does not refund the current billing period unless you cancelled within 48 hours of the charge. After cancellation, you will not be charged again.

Cancel Duolingo on the web (browser)

If you signed up directly through Duolingo's website and paid with a credit card, debit card or PayPal, follow these steps:

1. Go to duolingo.com and log in to your account.
2. Click your profile icon in the top right corner.
3. Select Settings.
4. In the left sidebar, click Subscriptions or Billing.
5. Look for your active subscription (e.g., "Super Monthly" or "Super Annual").
6. Click Manage Subscription or Cancel Subscription.
7. Click Confirm Cancellation (you may be asked why you're leaving; this is optional feedback).
8. You will see a confirmation message with your cancellation date and final access date.

Your Duolingo Super access will end on your next scheduled renewal date. You will not be charged again after cancellation.

Cancel via Duolingo customer support

If you cannot cancel through the app or website, or if you have trouble accessing your account, contact Duolingo's customer support team:

• Email: [email protected]
• Help Centre: support.duolingo.com

In your email, include your account email address, the subscription type (e.g., Super Monthly), and your request to cancel. Duolingo should respond within 2-3 business days. Keep a copy of your cancellation request and confirmation for your records-this protects you if any disputes arise later.

What happens after you cancel Duolingo

Understanding what changes when you cancel helps you plan your next steps and avoids surprises.

Your access and data after cancellation

Once you cancel, your Duolingo Super subscription will end on your next renewal date. You will still be able to use Duolingo's free tier (with ads) until that date arrives. Your progress, lessons completed, streak and profile data will remain in your account indefinitely, even after the subscription expires. This means you can resume a paid subscription in the future without losing your learning history. If you want to delete your account entirely, you can do so through account settings, but deletion is permanent and cannot be reversed.

Confirming your cancellation

After you cancel, Duolingo will send you a confirmation email. Check your inbox (and spam folder) for this message, which will include your cancellation date and final billing date. Take a screenshot or save this email as proof. If you do not receive a confirmation within 24 hours, contact [email protected] to verify the cancellation went through. This simple step protects you if the company tries to bill you again by mistake.

Refunds and billing disputes

Understanding Duolingo's refund policy and your rights if something goes wrong is essential to protecting your money.

Duolingo's refund policy

Duolingo does not offer refunds for the current billing period once your subscription has been charged. However, you may be entitled to a refund in two situations: you cancelled within 14 days of your first purchase (the "cooling-off period" under Irish consumer law), or you were charged without your informed consent or after you had cancelled.

If you signed up for a free trial and were unexpectedly charged when the trial ended, that is a billing error and you should request a refund immediately. Duolingo must provide a clear notice before charging you at the end of a trial period; if they failed to do so, you have a valid claim for a refund.

How to request a refund

Contact Duolingo's support team with the following information:

• Your account email address
• The date you were charged
• The amount charged (in EUR)
• A clear explanation of why you believe the charge was incorrect (e.g., "I cancelled on 5 January but was charged again on 5 February")
• Attach a screenshot of your bank statement showing the charge

Send this to [email protected] and request a refund. Duolingo should respond within 7-10 business days. If they refuse, or if you do not receive a response, you can escalate the complaint to the Competition and Consumer Protection Commission (CCPC) by visiting ccpc.ie and filing a formal complaint. The CCPC will investigate on your behalf at no cost to you.

Disputing charges with your bank

If Duolingo refuses to refund you and does not respond to your complaint, you can ask your bank or payment provider to reverse the charge. This is called a chargeback. Contact your bank's customer service and explain the situation: you cancelled your subscription but were charged anyway, or the company will not refund you. Your bank has the authority to dispute the charge with Duolingo and can reverse the transaction if the company cannot provide evidence that you authorised it. This process typically takes 30-60 days, but it is a powerful tool if Duolingo ignores your refund request.

Common mistakes to avoid when cancelling

Cancellation can go wrong if you're not careful. Here are the pitfalls that catch many users-and how to avoid them.

Mistaking uninstalling for cancelling

Deleting the Duolingo app from your phone does not cancel your subscription. The app is separate from your billing. You will still be charged on your renewal date. Always cancel through your account settings or app store subscription menu before uninstalling. Tocancel recommends confirming the cancellation in writing (by saving the confirmation email) before you delete the app, so you have proof of the cancellation date.

Missing the 14-day refund window

Under Irish consumer law, you have 14 days from your first purchase to cancel and receive a full refund. After 14 days, Duolingo is not required to refund the current billing period, even if you've barely used it. Mark your calendar the day you sign up and cancel before day 14 if you want your money back. If you're on a monthly plan, this window applies to each charge; if you're on an annual plan, the 14 days runs from the date of the annual payment.

Forgetting to cancel a free trial

Duolingo often offers 7-day or 14-day free trials. If you don't cancel before the trial ends, you will be charged automatically. Set a reminder on your phone 3 days before the trial ends, and cancel immediately. Do not assume the free trial will simply expire without a charge; it will not. This is one of the most common billing complaints, and it is entirely preventable by cancelling in advance.

Cancelling through the wrong payment method

If you signed up through Apple, you must cancel through Apple settings, not through Duolingo's website. If you signed up through Google Play, you must cancel through Google Play. If you signed up directly on the website with a card, cancel through the Duolingo website. Cancelling through the wrong method may not work, and you could be charged again. Match the cancellation method to the sign-up method.

Losing your cancellation confirmation

After you cancel, Duolingo sends a confirmation email. Save this email and take a screenshot of your account settings showing the cancellation. If the company bills you again by mistake, you need proof that you cancelled. Without this proof, it's harder to dispute the charge. Tocancel advises keeping cancellation confirmations for at least 6 months after your subscription ends.

Pricing comparison and decision table

Before you cancel, consider whether downgrading or pausing might suit you better than cancelling entirely.

If you're cancelling purely for budget reasons, review the annual plan first. It cuts your monthly cost nearly in half compared to the monthly plan. If multiple household members use Duolingo, the family plan offers the best value. Only cancel entirely if neither of these alternatives fits your situation.

Steps to take before cancelling

A few simple actions before you cancel will protect you and ensure a smooth exit from your subscription.

Create a cancellation checklist

Before you cancel, check off each of these items:

• Write down your Duolingo account email address and password (in a secure location).
• Check your billing date and renewal date by logging in to your account settings.
• Note which method you used to sign up (Apple, Google, website, etc.).
• Confirm your current subscription type (monthly, annual, family, etc.) and the amount you're charged in EUR.
• Export or screenshot your learning data and progress if you want to keep records.
• Review the free tier features to understand what you'll have access to after cancellation.
• Set a reminder 3 days before your renewal date as a backup.

This checklist ensures you have all the information you need and can cancel confidently without missing details.

What to do if Duolingo refuses to cancel or keeps billing you

In rare cases, a company may ignore your cancellation request or continue charging you despite your request to stop. You have legal remedies.

Escalating your complaint

If Duolingo does not respond to your cancellation request within 3 business days, or if they claim they cannot cancel your subscription, take these steps:

1. Send a follow-up email to [email protected] with the subject line "Cancellation Request - Escalation" and include the date of your original cancellation request.
2. Request written confirmation of your cancellation and a clear cancellation date.
3. Allow 7 more business days for a response.
4. If Duolingo does not respond or refuses to cancel, file a complaint with the Competition and Consumer Protection Commission (CCPC) at ccpc.ie.
5. In your CCPC complaint, include copies of all emails and screenshots showing your cancellation requests and the company's response (or lack thereof).

The CCPC investigates consumer complaints at no cost to you and can order a business to comply with consumer law. This is a powerful tool if the company is ignoring your rights.

Disputing unauthorised charges

If Duolingo continues to charge you after you cancel, or if you are charged without your consent, contact your bank or payment provider immediately. Explain the situation: you cancelled your subscription but were still charged, or you were charged without authorisation. Your bank can dispute the charge on your behalf and reverse the transaction. This is called a chargeback, and it is your right as a consumer. Most banks investigate chargebacks within 30-60 days.

Key takeaways and next steps

Cancelling your Duolingo subscription is straightforward when you follow the correct process for your payment method. Remember: cancel through Apple settings if you signed up on iOS, through Google Play if you signed up on Android, or through the Duolingo website if you paid directly. Save your cancellation confirmation email and take screenshots of your account settings for proof. If Duolingo refuses to cancel or keeps billing you, the Competition and Consumer Protection Commission and your bank are your allies; you have legal protections in Ireland, and they will enforce them.

Before you cancel entirely, consider the annual Super plan, which cuts your cost nearly in half compared to monthly billing. If you're cancelling due to budget constraints, this may give you the premium features you value at a price that works for your household. If you decide to cancel, Tocancel has helped thousands of consumers cancel unwanted subscriptions and reclaim control of their spending. Visit tocancel.com for more guides on cancelling services across Ireland, and remember: you have the right to cancel at any time, and Tocancel is here to make that process clear, simple and empowering.

For further assistance or to report a billing issue, contact Duolingo's support team:

• Email: [email protected]
• Help Centre: support.duolingo.com
• English Test inquiries: [email protected]

If you encounter resistance or unfair treatment, file a complaint with the Competition and Consumer Protection Commission at ccpc.ie. You can also contact Tocancel directly at tocancel.com for guidance specific to your situation. Your consumer rights are real, and they are enforceable.