Cancel Down Dog: The Right Way

How to cancel Down Dog and stop paying for your yoga subscription

What Down Dog is and why you might want to leave

Down Dog is a customizable fitness app developed by Yoga Buddhi Co that streams on-demand yoga, HIIT, barre, prenatal and meditation classes to your phone or tablet. You choose your session length (5 to 60 minutes), instructor voice and focus area, and your progress syncs across all your devices. The service runs on a monthly or annual subscription model, with a free trial period before your first payment. If Down Dog no longer fits your routine or budget, Tocancel guides you through a clear, documented cancellation process that protects your rights as an Irish consumer.

Key features of Down Dog

Down Dog lets you personalise every workout by adjusting duration, intensity and focus. A single membership unlocks the full app suite covering yoga, HIIT, meditation and other formats. Cross-device synchronisation means you start a session on your phone and pick up on your tablet without losing your place. The app positions itself for all fitness levels, from complete beginners to experienced practitioners. If these features no longer serve your needs, you have the right to cancel without penalty.

Subscription plans and pricing in ireland

Prices vary by region and app store (Apple App Store, Google Play, or web purchase). Always check the exact amount in your purchase flow before you confirm, as regional pricing and promotional offers change regularly. If you discover you were charged in a different currency or at a higher rate than advertised, note this detail for your refund request.

Why you should cancel Down Dog and when it makes sense

Your reasons for cancelling are your own: the class library doesn't appeal to you, you prefer live-streamed sessions, you've returned to in-person studio classes, or you're cutting back on monthly subscriptions to save money. You might have discovered unexpected charges or simply decided the service no longer matches your fitness goals. All these reasons are valid, and you have the legal right to cancel whenever you choose.

Common reasons to cancel Down Dog

You might find the pre-recorded classes don't match your preference for live instruction, or that the app's interface feels clunky compared to competitors. Some users cancel because they've returned to in-person yoga studios or found a fitness app that better suits their schedule. Others cancel because they were charged before realising their free trial had ended, or because a promotional discount expired and the full price no longer fits their budget. Each reason is legitimate, and cancelling is your right.

When to cancel immediately versus waiting

If you're in a free trial period right now, cancel immediately to prevent being charged when the trial expires. If you're on a monthly plan, you can cancel with immediate effect under Irish consumer law. If you've locked in an annual plan and want your money back, you have stronger legal grounds within 14 days of your first charge; however, you may still request a refund if the service has materially failed to match its description. Tocancel recommends documenting your reasons in writing to support any refund claim.

How to cancel Down Dog by platform

Your cancellation method depends on where you subscribed originally: the Apple App Store, Google Play Store, or the Down Dog website directly.

Cancel Down Dog via the apple app store

1. Open the Apple App Store on your iPhone, iPad or Mac.
   • Tap or click your profile icon in the top right corner.
   • Select "Subscriptions".
   • Find Down Dog in the list of active subscriptions.
2. Tap Down Dog to view your subscription details.
   • Review the renewal date and price.
3. Tap "Cancel Subscription" and confirm your choice.
   • Apple will show you a confirmation screen and offer options to save your subscription; ignore these and proceed to cancel.
   • You will remain able to use the app until your current billing cycle ends.
4. Retain a screenshot of the cancellation confirmation for your records.
   • This serves as proof of cancellation if Down Dog continues to charge you.

Your subscription will stop renewing on your next billing date. If you are charged after cancellation, report this to Apple immediately and request a refund through the App Store dispute process.

Cancel Down Dog via google play store

1. Open the Google Play Store app on your Android phone or tablet.
   • Tap your profile icon in the top right corner.
   • Select "Payments and subscriptions".
   • Choose "Subscriptions".
2. Tap Down Dog from the list of active subscriptions.
   • Review your current billing cycle and renewal date.
3. Tap "Cancel subscription" and follow the prompts.
   • Google Play may offer a discount or incentive to keep your subscription; decline these offers if you have decided to cancel.
   • Confirm the cancellation on the final screen.
4. Take a screenshot of the cancellation confirmation.
   • Save this image to your phone or cloud storage as proof of your cancellation date.

Your subscription will stop renewing on your next billing date. If Google Play continues to charge you, raise a dispute within the Play Store billing section and request a full refund.

Cancel Down Dog via the website

1. Visit the Down Dog website and log into your account.
   • Use the same email address and password you used to create your account.
2. Navigate to your account settings or subscription management page.
   • This is typically found under "Profile", "Account", "Settings" or "Billing".
   • Look for a "Manage subscription" or "Cancel subscription" button.
3. Click "Cancel subscription" and confirm your choice.
   • Down Dog may ask for feedback on why you are leaving; you do not have to provide this information.
   • Complete the cancellation process.
4. Take a screenshot of the cancellation confirmation page.
   • Email this to yourself and save it to your records.
5. Send a follow-up email to Down Dog's customer support (address provided below) stating: "I confirm that I have cancelled my Down Dog subscription on [date]. Please confirm receipt of this notice and confirm the cancellation in writing."
   • This creates a documented trail and strengthens any future refund claim.

Your subscription will cease at the end of your current billing period. If you are charged again, escalate your complaint to Tocancel, which will help you recover the unauthorized payment.

Your consumer rights and what the law says

As an Irish consumer, you are protected by the Consumer Rights Act 2015 and the Distance Selling Regulations 2001. These laws give you specific rights when you buy digital services like Down Dog.

Your legal position under irish consumer law

Under the Consumer Rights Act 2015, you have the right to a refund if Down Dog fails to provide the service as described. If the app is consistently crashing, if class descriptions are inaccurate, or if features promised in the marketing are unavailable, you can claim a refund on grounds of breach of contract. You also have a 14-day withdrawal right from the date of your first payment, during which you can cancel and request a full refund without giving reasons (provided you purchased via the internet).

If Down Dog continues to charge you after you have cancelled, this constitutes an unauthorized payment. You can dispute the charge with your bank or payment provider and request a chargeback. You can also file a complaint with the Competition and Consumer Protection Commission (CCPC), Ireland's national consumer authority, if Down Dog refuses to stop charging you or refuses a legitimate refund request.

How to escalate a complaint if Down Dog refuses to refund

If Down Dog does not respond to your cancellation request or refund claim within 30 days, contact the CCPC directly. You can file a complaint at www.ccpc.ie or call 01 402 5555. Provide copies of your cancellation confirmation, screenshots of unauthorized charges, and any emails or messages you sent to Down Dog. The CCPC has the power to enforce consumer rights and can order Down Dog to repay you.

Tocancel recommends keeping all receipts, screenshots and email records in one folder on your device. This evidence makes any dispute resolution much faster and stronger.

How to request a refund from Down Dog

You may be entitled to a partial or full refund depending on when you cancel and the circumstances of your subscription.

Refund eligibility and timeline

If you cancel within 14 days of your first payment and you purchased via the internet, you have an automatic right to a full refund under the Distance Selling Regulations 2001. Simply request the refund in writing (email counts) and Down Dog must process it within 14 days of receiving your request.

If you cancel after the 14-day withdrawal period, you may still claim a refund if the service has failed to match its description (for example, if the app crashes frequently or if promised features are missing). To claim this refund, email Down Dog with evidence of the fault and request a refund on grounds of breach of contract or misrepresentation.

If you are cancelling before your billing cycle renews, you should not be charged again. However, if Down Dog has already taken payment for the next billing period, contact them immediately and request a refund for that future charge. Tocancel recommends cancelling at least 5 days before your renewal date to avoid processing delays.

How to request a refund in writing

Send an email to Down Dog's support address (see contact details below) with the subject line "Refund request for Down Dog subscription". Include:

• Your full name and the email address linked to your Down Dog account.
• Your account ID or order number (if you have it).
• The date you first subscribed and the date you cancelled.
• The amount you were charged (in EUR).
• Your reason for the refund (e.g., "Cancelling within 14-day withdrawal period" or "Service not matching description").
• Your preferred refund method (original payment method or bank transfer).
• Copies of your cancellation confirmation screenshot and any relevant receipts.

Send this email from the address linked to your Down Dog account. Keep a copy of your email and note the date you sent it. Down Dog must respond within 14 days. If they refuse to refund you, escalate your complaint to the CCPC with copies of all correspondence.

What happens after you cancel Down Dog

Cancelling Down Dog is not the end of the conversation; you may still be charged, or you may be eligible for a refund you haven't yet claimed.

Access to your account after cancellation

After you cancel, you will retain access to Down Dog until the end of your current billing period. If you paid for a month, you can use the app for the remainder of that month. If you paid for a year, you can use the app until that year expires. On the final day of your subscription, your access will automatically end and you will be unable to log in.

If you discover that you cannot access your account before the cancellation date, contact Down Dog customer support immediately. This may indicate a technical fault that qualifies you for a refund.

If Down Dog continues to charge you

If you notice a charge from Down Dog after your cancellation date has passed, this is unauthorized billing. Take the following steps immediately:

• Check your bank statement or app store account to confirm the charge date and amount.
• Log into your Down Dog account to verify that your subscription shows as cancelled.
• Take a screenshot of your cancelled subscription status.
• Email Down Dog customer support (address below) stating: "I have been charged [amount] on [date] after my subscription was cancelled on [cancellation date]. I request an immediate refund and confirmation that all future charges have been stopped."
• If Down Dog does not refund you within 7 days, contact your bank or payment provider and request a chargeback or dispute.
• File a complaint with the CCPC if the unauthorized charges persist.

Tocancel has helped thousands of consumers recover unauthorized charges, and you are not alone in facing this issue.

Common mistakes when cancelling Down Dog

Many people cancel Down Dog but then discover they continue to be charged because they missed a crucial step or didn't document their cancellation properly.

Mistake 1: deleting the app without cancelling the subscription

Simply deleting the Down Dog app from your phone or tablet does not cancel your subscription. Your subscription continues to run in the background, and you will be charged on your next billing date. You must actively cancel your subscription through your app store or the Down Dog website. After you cancel, you can safely delete the app.

Mistake 2: not keeping cancellation proof

If Down Dog later claims you never cancelled, or if an unauthorized charge appears on your statement, you will need evidence that you cancelled. Always take a screenshot of the cancellation confirmation page and email yourself a copy. Send a follow-up email to Down Dog customer support requesting written confirmation of your cancellation. Without this proof, disputing a charge becomes much harder.

Mistake 3: cancelling too close to your billing date

If you cancel just one day before your billing cycle renews, your cancellation may not process in time and you could be charged for another month or year. Cancel at least 5 to 7 days before your renewal date to ensure the request processes. Check your renewal date in your account settings before you cancel.

Mistake 4: not requesting a refund within the 14-day window

You have a 14-day withdrawal right from the date of your first payment. If you wait longer than 14 days to request a refund, you lose this automatic right. If you want a refund after day 14, you must prove that Down Dog breached its contract or misrepresented its service, which is harder. Request any refund within 14 days of your first charge.

Comparison of cancellation methods

Not all cancellation methods are equal; some provide better proof and faster processing than others.

Tocancel recommends using your app store (Apple or Google) to cancel because it provides instant confirmation and a clear screenshot record. If Down Dog charges you after that, you have immediate proof to dispute the charge.

Contact Down Dog to cancel or request a refund

If you choose to contact Down Dog directly for cancellation or refund support, use the following channels:

Down Dog customer support contact details

Email: support (at) downdog (dot) app

Website support form: www.downdog.app/contact

For fastest response, email your cancellation request or refund claim directly. Include your account email, the date you subscribed, and the amount you were charged. Tocancel recommends sending your cancellation request and refund claim to both your app store and Down Dog simultaneously to create multiple documentary trails.

Summary and next steps

Cancelling Down Dog is straightforward once you understand your options. You have the right to cancel at any time, and you may be entitled to a refund if you act within 14 days or if the service has failed to deliver what was promised.

To cancel today: log into your Apple App Store, Google Play Store or Down Dog website account, find your subscription, tap cancel, and take a screenshot. Send a follow-up email to Down Dog support confirming your cancellation. If you want a refund, request it in writing within 14 days of your first charge, and provide your cancellation screenshot as evidence.

If Down Dog refuses to stop charging you or refuses a legitimate refund, you have the right to file a complaint with the Competition and Consumer Protection Commission (www.ccpc.ie, 01 402 5555). Tocancel has helped thousands of consumers cancel unwanted subscriptions and recover unauthorized charges, and we are here to support you if Down Dog makes your cancellation difficult. Take action today and reclaim control of your subscriptions.