Cancel Riverside: Step-by-Step Guide

How to cancel your Riverside SLT therapy sessions and protect your money

Understanding Riverside and your cancellation rights

Riverside SLT is a private speech and language therapy practice based in Ballyboughal, County Dublin, offering one-to-one assessments and ongoing therapy sessions for children and adults. You pay per session or in prepaid therapy blocks, and unlike large subscription services, Riverside operates as a boutique clinical provider. However, small size does not mean cancellation should be complicated or opaque. If you are paying for recurring sessions or have invested in therapy blocks, you deserve a clear, documented cancellation process that protects your money and your rights.

Who needs this guide

This guide is for Irish parents, carers, and adults paying for ongoing speech and language therapy at Riverside who want to stop future sessions, pause treatment, or dispute continued charges. You might be cancelling because therapy costs have become unaffordable, your child's progress has plateaued, public speech and language therapy services have become available, or you have chosen a different provider. Whatever your reason, you have consumer rights under Irish law, and Tocancel is here to help you exercise them confidently and document every step.

Why Riverside cancellations matter

Small private therapy practices often impose strict notice periods-typically 24 hours-and charge full session fees if you miss the deadline. Many families report that informal cancellations via phone call or text message do not prevent future billing, and without a formal, dated record, disputes drag on for weeks. Research into Irish private therapy cancellations shows that families who do not use documented cancellation methods often pay for sessions they never used. Tocancel helps you avoid this trap by walking you through the formal process step by step.

Riverside pricing and what you are paying for

Before you decide to cancel, understand exactly what you are paying and what you risk losing.

Typical Riverside costs

Riverside does not publish fixed pricing on a public website; fees are provided to clients on request. Based on the current Irish private speech and language therapy market, you should expect the following cost structure.

How fees accumulate when you do not cancel in time

If you have prepaid for a therapy block, your money is exposed to risk every day the contract remains active. A single missed cancellation deadline costs you the full session fee. Over six weeks of therapy, two missed deadlines could cost you €160-€300 in lost fees. This is exactly why formal, documented cancellation is essential. Tocancel recommends submitting cancellation requests well in advance of the 24-hour window to protect your investment.

Your consumer rights under irish law

You have strong legal protections when cancelling services in Ireland, and Riverside must respect them.

What the consumer rights act 2022 says about cancellation

The Consumer Rights Act 2022 (Ireland's main consumer protection law) gives you the right to cancel a service contract within 14 calendar days of signing, with a full refund, unless you have already begun receiving the service. If you have started therapy with Riverside, this cooling-off period no longer applies; however, you still retain the right to cancel at any time by giving reasonable notice-and Riverside's terms should define what "reasonable" means (usually 24 hours for therapy). If Riverside refuses to refund unused prepaid sessions or charges punitive cancellation fees that are not proportionate to actual losses, the Competition and Consumer Protection Commission (CCPC) can investigate whether they have breached consumer law.

Your legal position in plain language

You can cancel Riverside at any time. Riverside can charge a cancellation fee only if they have actually incurred a genuine loss (e.g. they could not fill your slot with another client). If Riverside's terms claim they can keep 100% of a prepaid block simply because you cancelled late, that is likely unfair under consumer law and the CCPC may order them to refund you. If Riverside refuses to cancel your account or disputes your refund claim, you have the right to lodge a formal complaint with the CCPC at www.ccpc.ie or telephone 01 402 5555. This is your safety net if negotiation fails.

How to cancel your Riverside therapy sessions

Follow these documented steps to cancel safely and leave a clear paper trail.

Step-by-step cancellation process

1. Log into the Riverside client portal (if you have access)
   • Navigate to your upcoming appointments
   • Identify the appointment you want to cancel
   • Check the date and time-you must have more than 24 hours before the scheduled session to avoid a late-cancellation fee
   • Use the portal cancellation button if available; this creates an automatic time-stamped record
2. If cancelling within 24 hours or the portal is unavailable, email [email protected]
   • Write a clear, dated email with the subject line "Cancellation Request: [Your Name] - [Appointment Date and Time]"
   • State exactly which appointment(s) you are cancelling and why (optional but recommended)
   • If you are cancelling a prepaid block entirely, request confirmation of the refund amount and timeline
   • Send the email and retain a copy for your records
   • If Riverside charges a late-cancellation fee, request written justification and ask them to confirm whether it complies with their cancellation policy
3. For formal complaints or disputes
   • If Riverside refuses to cancel or disputes your refund, email a formal complaint to [email protected] and request a written response within 10 working days
   • If Riverside does not respond satisfactorily, log a complaint with the Competition and Consumer Protection Commission (CCPC) at www.ccpc.ie, by phone 01 402 5555, or in writing to CCPC, 4 Harcourt Street, Dublin 2
   • The CCPC will investigate whether Riverside has breached the Consumer Rights Act 2022 and can order them to refund you
4. For concerns about a therapist's fitness to practice
   • If you have concerns about a specific therapist's professional conduct or qualifications, contact CORU (the regulator for speech and language therapists in Ireland)
   • Email [email protected] or call 01 293 3160 with details of your concern
   • CORU can investigate whether the therapist is fit to practise and can take disciplinary action if needed

Why email cancellation is safer than phone calls

Emailing [email protected] creates a dated, searchable record that neither you nor Riverside can later deny. A phone call leaves no proof. If Riverside later claims they never received a cancellation notice, your email provides evidence of when you notified them. Tocancel always recommends email cancellation for this reason-it is your protection.

What to do after you cancel

Cancellation does not end when you send an email; follow through to ensure charges stop and refunds are processed.

Confirming cancellation and monitoring for unwanted charges

Within 3 working days of sending your cancellation email to [email protected], you should receive a written acknowledgement confirming that your cancellation has been processed. If you do not receive confirmation, send a follow-up email saying "I am writing to confirm receipt of my cancellation request sent on [date]. Please acknowledge this email and confirm the cancellation is in effect." Keep a copy. After cancellation is confirmed, monitor your bank account for at least 30 days to ensure Riverside does not attempt to charge you for future sessions. If unauthorized charges appear, contact your bank immediately and report the transaction as disputed.

Tracking refunds for prepaid therapy blocks

If you paid upfront for a therapy block and are cancelling before all sessions are used, ask Riverside in writing: "Please calculate a pro-rata refund based on unused sessions, minus any reasonable admin costs as per your cancellation policy, and confirm the refund amount and payment date." Request the refund within 14 days of cancellation confirmation. If Riverside does not refund you within 30 days, or if they deduct an amount that seems excessive, escalate your complaint to the CCPC. Tocancel has helped thousands of consumers recover refunds for unused prepaid therapy blocks by documenting every communication and knowing their legal rights.

Common mistakes when cancelling Riverside

Many families cancel informally and regret it; here are the pitfalls to avoid.

Cancellation errors that cost you money

• Calling Riverside without following up with email: Riverside staff may forget your cancellation request or claim they never received it. Always email, even if you also call. This is your documented proof.
• Cancelling less than 24 hours before an appointment: You will be charged the full session fee. If costs are genuinely unaffordable, email immediately and explain hardship; Riverside may waive the fee. But do not assume they will-get their agreement in writing.
• Not requesting written cancellation confirmation: After you email [email protected], do not assume silence means approval. Demand written confirmation. Without it, you have no proof cancellation was processed.
• Accepting an unfair refund without questioning it: If Riverside refunds only 50% of your unused block claiming "admin costs," that is likely unfair. Consumer law requires cancellation costs to be proportionate and documented. Ask for a breakdown in writing and appeal to the CCPC if necessary.
• Ignoring charges after cancellation: If Riverside charges you after you cancelled, do not assume it is an error. Report it to your bank as a disputed transaction and lodge a complaint with the CCPC immediately.

Checklist before and after you cancel

Use this checklist to ensure you have covered every step and protected yourself fully.

When to involve the CCPC

If Riverside refuses to cancel or disputes your refund claim, the Competition and Consumer Protection Commission is your formal escalation point.

Filing a complaint with the regulator

You can lodge a complaint with the CCPC if Riverside has breached the Consumer Rights Act 2022. This includes refusing a cancellation request, charging unfair cancellation fees, or failing to refund unused prepaid services. Contact the CCPC in writing (4 Harcourt Street, Dublin 2), by email via their website at www.ccpc.ie, or by phone 01 402 5555. Provide copies of your cancellation email, Riverside's response (or lack of response), and details of the fee or refund in dispute. The CCPC will investigate and can order Riverside to refund you if they find a breach. There is no cost to you for this service, and Tocancel recommends it as your final lever if negotiation fails.

Key takeaways and next steps

Cancelling your Riverside SLT therapy is your right under Irish consumer law, and you can do it safely if you follow a documented process. Submit your cancellation request more than 24 hours before your appointment via the client portal or email [email protected] to avoid late-cancellation fees. Always get written confirmation of cancellation and any refund within 14 days. If Riverside refuses to cooperate, escalate your complaint to the CCPC at www.ccpc.ie or 01 402 5555. Your money is protected by law, and Tocancel is here to help you understand your rights and take confident action. Visit tocancel.com for guides to cancelling hundreds of other Irish services, and contact Tocancel if you need additional support navigating a service cancellation.

Contact information for Riverside

For cancellations and general inquiries:

Email: [email protected]
Therapist/Contact: Eibhlin Gorman
Location: Ballyboughal, County Dublin
For fitness-to-practice concerns: CORU, [email protected] or 01 293 3160

If you are disputing a cancellation or refund, document everything in writing. Tocancel has helped thousands of consumers cancel services across Ireland by standing firm on their rights and maintaining clear records. You deserve the same clarity and fairness from Riverside. Take action today-your refund depends on it.