Cancel Flo: Step-by-Step Guide

How to cancel your Flo premium subscription and protect your rights in ireland

What is Flo and why you might want to cancel

Flo is a reproductive health tracking app that monitors your menstrual cycle, fertility windows, and pregnancy progress. The app operates on a freemium model: you get basic tracking for free, and Flo Premium unlocks personalised insights, medical articles, and advanced reports through a paid subscription.

If you've signed up for Flo Premium and now want to stop paying, you have clear rights under Irish consumer law. Tocancel is here to walk you through every step of cancelling your subscription safely and ensuring you understand what refunds you're entitled to claim.

How Flo subscription billing works

Flo charges you through the platform where you subscribed: the Apple App Store, Google Play Store, or directly via the Flo website. Your subscription renews automatically on the same date each billing cycle, and the charge appears on your card or Apple/Google account. Deleting the app or removing Flo from your device does not cancel your subscription; you must actively cancel the subscription itself to stop being charged.

Subscription plans and pricing in ireland

Here's what you'll typically encounter when managing your Flo billing:

Prices vary by platform and promotional offers. Your exact charge appears at checkout. If you signed up for a promotional trial period, remember that trial automatically converts to a paid subscription unless you cancel before the trial expires.

Your consumer rights when cancelling Flo in ireland

Irish and European consumer law gives you strong protections when you cancel digital subscriptions.

The 14-day cooling-off period and how to claim it

You have the right to cancel most digital services within 14 days of purchase without giving a reason, provided you have not substantially used the service. However, if you have already used Flo Premium meaningfully-logging entries, generating reports, or accessing features-you may lose this right because the service has been performed.

If your purchase is within the last 14 days and you have not used Premium substantially, contact Flo immediately and state that you are exercising your cooling-off right under the Consumer Rights Act 2015. Keep copies of all your correspondence; this is your evidence if you need to escalate to the relevant authority.

Automatic renewal rules and your cancellation rights

Under the Consumer Rights Act 2015, Flo must make cancellation easy and clear. The law requires that cancellation be "as easy as the process of concluding" the subscription. This means if you subscribed in the app with two taps, cancellation should not require you to email support or search multiple menus on a website.

You have the unconditional right to cancel your subscription at any time after the initial billing period ends. Flo cannot charge you a penalty for early cancellation. If Flo charges you after you have cancelled, you can dispute that charge with your bank or card provider and request a refund through your chargeback process.

Your legal position

Under Irish consumer law, you are protected when you cancel a subscription. You own the right to stop payment at any time, and the company cannot make cancellation deliberately difficult or obscure.

How to cancel Flo premium: step-by-step methods

You can cancel Flo through the app, the website, or by contacting support directly. The fastest and safest method is through your payment platform (Apple, Google, or Flo's website account).

Cancelling through the Flo app on iOS and android

1. Open the Flo app and tap your avatar (profile icon) in the top-left corner
   • This opens your account menu
2. Tap on your profile card
   • Scroll down until you see the "Manage Subscription" button
3. Tap "Manage Subscription"
   • You will be directed to your phone's app store subscription settings
4. Select Flo Premium from the list of active subscriptions
5. Tap "Cancel Subscription" or "Unsubscribe"
   • Confirm the cancellation when prompted
   • Take a screenshot of the confirmation screen as proof
6. Return to the Flo app to verify the cancellation appears in your "Manage Subscription" section

Your cancellation takes effect at the end of your current billing period; you retain access to Premium features until that date. After that, you revert to the free version of Flo.

Cancelling through the Flo website

1. Visit the Flo website and log in using the email and password associated with your account
2. Navigate to your account settings or profile section
   • Look for "Subscription" or "Billing"
3. Find your active Flo Premium subscription in the subscription manager
4. Click "Cancel Subscription" or "Manage" next to your plan
5. Confirm the cancellation
   • Take a screenshot of the confirmation page
6. You will receive a confirmation email within minutes; save this email in a safe folder

If the "Manage Subscription" button does not appear in the app, the website method is your most reliable route; use it without hesitation.

Cancelling through apple app store or google play store

If you subscribed via Apple or Google, you can also cancel directly through their platforms:

1. Apple App Store: Open Settings > [Your Name] > Subscriptions > Flo Premium > Cancel Subscription
2. Google Play Store: Open the Google Play app > Menu > Manage my subscriptions > Flo > Manage > Cancel subscription
3. Confirm the cancellation and screenshot the confirmation screen as proof of cancellation

Cancelling through your payment platform is often the fastest route and creates an immediate record in your account.

What happens after you cancel Flo premium

Once you cancel, you move to the free tier of Flo on the cancellation date, not immediately.

Your access and billing after cancellation

You retain full Premium access until the end of your current billing period. If your next charge date is 20 December and you cancel on 10 December, you keep Premium features until 20 December. After that date, Flo removes your Premium access and you revert to the free version of the app.

Flo stops charging you after your final billing cycle ends. Verify this by checking your bank statement or card activity in the weeks after your cancellation date. If a charge appears after your cancellation, contact Flo support immediately and dispute the charge with your bank if necessary.

Data, account and login access

Cancelling your subscription does not delete your account or data. Your menstrual cycle history, logs, and personal information remain in your Flo account indefinitely. You can log back in and access this data whenever you wish. If you want to delete your account entirely, you must contact Flo support separately and request account deletion.

Refunds and what you're entitled to claim

Your refund rights depend on when you cancel and how much you have used the service.

14-day cooling-off refunds

If you cancel within 14 days of purchase and you have not substantially used Flo Premium, you can request a full refund. Contact Flo support with your order number and state that you are exercising your right to cancel under the Consumer Rights Act 2015. Flo must process this refund within 14 days of receiving your request, returning the money to your original payment method.

Refunds after 14 days

Once the 14-day cooling-off period expires, you have no automatic right to a refund. However, if Flo has not delivered the service as promised (for example, if the app was broken when you subscribed), you may have grounds to claim a refund under the Consumer Rights Act 2015. Contact Flo support and explain the problem. If Flo refuses to help, escalate your complaint to the Competition and Consumer Protection Commission (CCPC), which enforces consumer rights in Ireland.

Pro-rata refunds and early cancellation

Irish law does not entitle you to a pro-rata refund if you cancel mid-cycle. If you paid for a monthly subscription and cancel after two weeks, you do not get half your money back. You lose the unused portion of your payment. Some companies offer pro-rata refunds as a courtesy, but this is not a legal requirement. If Flo offers one, accept it in writing; if not, Tocancel advises you to proceed with the cancellation and accept this loss as the cost of ending the subscription early.

Common mistakes people make when cancelling Flo

Many people cancel incorrectly and continue to be charged. Protect yourself by avoiding these pitfalls.

Deleting the app instead of cancelling the subscription

This is the most common mistake. Deleting Flo from your phone does not cancel your subscription or stop charges. Your payment continues every month or year until you cancel the subscription itself through the app, website, or payment platform. Check your bank statement in the weeks after deleting the app to ensure you were not charged.

Not taking screenshots of your cancellation confirmation

Always screenshot the cancellation confirmation screen. If Flo later claims you never cancelled and tries to charge you, your screenshot is proof. Save the confirmation email Flo sends you as well, and store both in a dedicated folder on your phone or computer.

Cancelling on the wrong date

Note the exact date your next charge is due. Cancelling one day before the charge prevents that charge; cancelling one day after means you pay for another full cycle. Tocancel recommends setting a phone reminder for three days before your renewal date so you have time to cancel without rushing.

Assuming the free trial ended your subscription

If you signed up for a free trial of Flo Premium, the trial does not automatically convert to a cancelled subscription. It converts to a paid subscription. You must cancel it manually during or immediately after the trial period to avoid being charged.

Not checking your payment method

If you change the card or payment method linked to your Apple, Google, or Flo account after subscribing, Flo may retry failed charges on the new card. Before cancelling, verify that your current payment method is the one you want to use. If you cancel and a charge still appears, contact your bank immediately and report the transaction as unauthorised.

After cancellation: your next steps and safety checklist

Once you have cancelled, take these steps to protect yourself and confirm the cancellation is real.

Your cancellation safety checklist

Disputing a charge after cancellation

If Flo charges you after you have cancelled, contact your bank or card provider and dispute the charge. In Ireland and across the EU, you have the right to challenge any transaction you did not authorise. Your bank will investigate and reverse the charge if you can prove you cancelled. Your screenshot and confirmation email are the evidence you need. Tocancel advises you to raise this dispute within 8 weeks of the charge appearing; after that, your bank may refuse to help.

Why you might want to cancel Flo

There are many legitimate reasons to end your Flo Premium subscription.

Reasons people cancel

You may no longer need detailed cycle tracking or fertility insights. You might have switched to a different app or prefer to track your cycle manually. The cost may no longer fit your budget. Flo's free tier might give you everything you need. You could be unhappy with the app's features, accuracy, or privacy practices. Or you may simply be in a different life stage where cycle tracking is no longer relevant.

Whatever your reason, you have the absolute right to cancel whenever you choose. Tocancel believes you should only pay for services that genuinely help you; if Flo no longer does, cancelling is the right move.

Comparing Flo with similar apps before you cancel

Before you cancel, consider whether a different app might serve you better.

If cost is your main concern, explore free alternatives like Period Tracker or built-in features in Apple Health or Google Fit. If you want a different premium app, many allow a free trial, so test them before cancelling Flo.

How to contact Flo support if cancellation fails

If you have tried to cancel Flo and the app, website, or payment platform do not show the option, or if you cancel but continue to be charged, contact Flo support directly.

Flo customer support contact details

You can reach Flo through the app itself. Open your avatar menu, scroll to the bottom, and tap "Contact us" or "Help and feedback". This opens a support chat where you can describe your cancellation issue. Explain that you have attempted to cancel through the app or website and ask Flo to manually cancel your subscription. Provide your account email, the date you tried to cancel, and a screenshot of any error messages you received.

Flo typically responds to support requests within 24 to 48 hours. If Flo does not respond or refuses to cancel your subscription, Tocancel advises you to escalate to the Competition and Consumer Protection Commission (CCPC) in Ireland, which enforces consumer rights and can force Flo to refund you if the company is breaking Irish law.

Escalation: complaint to the competition and consumer protection commission

If Flo refuses to cancel or refund you after 14 days of substantially non-use, you can file a complaint with the CCPC. Contact the CCPC online at www.ccpc.ie or call 01 402 5555. Explain your situation and provide your screenshots and emails. The CCPC investigates complaints and can order Flo to comply with the law. This process is free and does not require a lawyer.

Final summary: take control of your Flo subscription

Cancelling Flo Premium is straightforward if you follow the right steps. Remember that deleting the app is not cancellation; you must actively cancel through the app, website, or payment platform. Irish consumer law gives you the right to cancel at any time after the first billing cycle, and you are entitled to an easy cancellation process. Screenshot your cancellation confirmation, watch for unexpected charges, and escalate to the CCPC if Flo refuses to cooperate.

You own your subscription decision, and you have the right to walk away without penalty or shame. Tocancel has helped thousands of consumers cancel unwanted subscriptions and understand their rights under Irish law. Whether you are cancelling Flo to save money, switch to another app, or simply move on, you now have the knowledge and confidence to do it correctly.

Take action today: open your Flo app, navigate to "Manage Subscription", and click cancel. Screenshot the confirmation. Then check your bank statement one week later to confirm no charge appears. That is all you need to do. Tocancel is here to support you every step of the way.