Cancel Planner 5D: Step-by-Step Guide

How to cancel Planner 5D and avoid unwanted charges on your next renewal

Why you might want to cancel Planner 5D

Planner 5D is a cloud-based design platform that lets you create 2D and 3D interior and exterior plans, generate photorealistic renders, and access a vast library of furniture and materials. The service attracts hobbyists, students, interior designers and small businesses through a tiered subscription model: a free basic plan, paid Premium subscriptions, and Professional tiers with advanced features like AI design tools and unlimited 4K renders.

As an Irish consumer using Planner 5D, you may have decided the service no longer meets your needs or offers value for money. Common reasons Irish users cancel include surprise charges after free trials expire, annual renewal notifications that arrive without sufficient advance warning, or realising the monthly cost outweighs the features you actually use. If you've experienced unexpected debits on your card or unclear trial conversion terms at sign-up, you're not alone, and you have clear legal rights to cancel and recover charges.

How tocancel can help you take action

Cancelling a subscription should be straightforward, yet many companies deliberately make the process difficult to discourage you from leaving. Tocancel exists to empower you with the information, legal context and step-by-step guidance you need to cancel with confidence. Throughout this guide, we'll walk you through your rights, the cancellation methods available, and exactly what to do if Planner 5D ignores your request.

What this guide covers

This guide takes you from understanding your subscription plan and pricing, through your legal rights under Irish consumer law, to the exact steps you need to take to cancel. We'll show you how to time your cancellation to avoid unwanted charges, what to do if the company refuses to acknowledge your request, and how to recover money if you've been billed unfairly.

Your consumer rights under irish law

As an Irish consumer, you are protected by two key pieces of legislation: the Consumer Rights Act 2022 and the Distance Selling Regulations 2018. These laws give you specific rights when cancelling subscriptions, and understanding them places you in a much stronger position if a company disputes your cancellation.

Right to cancel within 14 days of purchase

If you purchased a paid Planner 5D plan within the last 14 days, you have a legal right to cancel and receive a full refund, unless you have already accessed substantial premium features beyond a basic trial. This 14-day period runs from the date you completed your purchase, not from when you first signed up for a free account. Your legal position is clear: no reason required, no questions asked. This right exists specifically to protect you if you change your mind or discover the service doesn't suit you.

If you fall within this window, contact Planner 5D immediately in writing and request a full refund. Include your account email, the date you purchased the plan, and your payment method. The company must process your refund within 14 days of receiving your cancellation notice.

Right to cancel at any time after 14 days

After the initial 14-day period, you can still cancel your subscription at any point. However, the company can charge you for the period up to your cancellation date if you have used the service. Your legal position here is that you must give reasonable notice (typically 30 days, unless your contract states otherwise) before the next billing date. Check your Planner 5D terms carefully to see what notice period is required.

In practice, this means if you send a cancellation request today and your next charge is due in 20 days, the company may still charge you for that month. To avoid this, calculate your next billing date and send your cancellation well in advance.

Protection against automatic renewal charges

The Distance Selling Regulations 2018 protect you specifically against sneaky renewal practices. A company must obtain your explicit consent before charging you for a renewal, and it must remind you of renewal dates and terms at least seven days before the charge takes place. If Planner 5D has charged you without clear advance notice, you have grounds to dispute the charge and request a refund through your bank or payment provider. Your legal position is strong here: the company bears the burden of proving it obtained your clear consent.

Planner 5D subscription plans and pricing

Before you cancel, identify exactly which plan you're paying for and when your next billing date falls. This information determines whether you're eligible for a refund and how urgently you need to act.

Log into your Planner 5D account now and navigate to your billing or account settings. You'll find your current plan, the exact amount you're being charged, and your next billing date. Write down or screenshot this information; you'll need it to reference in your cancellation request and to verify that no further charges appear on your card after you cancel.

Methods to cancel Planner 5D

Planner 5D does not offer a one-click "cancel" button within your account dashboard. Instead, the company requires you to send a formal written request to their registered office. This may feel cumbersome, but it works in your favour: a written request creates a clear paper trail that protects you if the company later disputes your cancellation or attempts to charge you again.

Cancellation by formal letter to the registered address

This is the primary and most legally secure method. Send a written cancellation request to Planner 5D's registered address in Vilnius, Lithuania. A formal letter ensures the company has a dated record of your request and creates evidence if you later need to escalate the dispute to your bank or the Irish regulatory authorities.

Cancellation by email to support

You can also email [email protected] with your cancellation request. While email is faster than posting a letter, it is slightly less formal than a registered letter. If you use email, request a read receipt and keep the confirmation message. This provides evidence that Planner 5D received your request on a specific date.

Step-by-step cancellation process

Follow these steps to cancel Planner 5D and protect yourself from further charges.

1. Log into your Planner 5D account and note your account email, your current plan type, your next billing date, and the amount you're being charged each month.
   • Take a screenshot of your billing settings for your records.
   • If you cannot find this information in the app, check your email for the most recent invoice or receipt.
2. Compose a formal cancellation request (see template below) that includes:
   • Your full name
   • Your account email address
   • Your current plan type and monthly or annual cost
   • Your next billing date
   • A clear statement: "I request immediate cancellation of my Planner 5D subscription effective [today's date]."
   • Your preferred contact method (email or phone) for confirmation
3. Choose your cancellation method:
   • By post (most secure): Print your letter, sign it, and send it by registered post to Planner 5D UAB, A. Goštauto St. 12A, Vilnius 01108, Lithuania. Keep your proof of posting receipt.
   • By email (faster): Send your cancellation request to [email protected] with the subject line "Subscription Cancellation Request". Request a read receipt.
4. Wait for confirmation. The company should respond within 5 business days acknowledging your cancellation. If you do not hear back, follow up with a second email or send a follow-up letter.
5. Monitor your bank account or card for 2-3 billing cycles to confirm no further charges appear.
   • If a charge appears after your cancellation date, contact your bank immediately and report it as an unauthorised transaction.
6. If the company disputes your cancellation or charges you again, escalate the complaint through Tocancel's dispute resolution guide (see the After Cancellation section below).

Cancellation request template

Use this template to draft your formal cancellation request. Personalise it with your account details and send it within 24 hours of deciding to cancel.

[Your Full Name]
[Your Address]
[Your Email]
[Your Phone Number]
[Today's Date]

Planner 5D UAB
A. Goštauto St. 12A
Vilnius 01108
Lithuania

Subject: Subscription Cancellation Request

Dear Planner 5D Support Team,

I request immediate cancellation of my Planner 5D subscription effective [today's date]. My account details are as follows:

Account email: [your email]
Current plan: [Premium / Professional]
Monthly charge: EUR [amount]
Next billing date: [date]

Please confirm cancellation in writing within 5 business days. I expect no further charges to my payment method after the date of this request.

Yours faithfully,
[Your signature]

Refunds and charges after cancellation

Understanding when you're entitled to a refund and what charges may still apply is crucial to protecting your money.

Refund eligibility within 14 days

If you purchased a paid plan within the last 14 days and haven't substantially used the premium features, you are entitled to a full refund of your subscription cost. Send your cancellation request immediately and specify that you are requesting a refund under the Consumer Rights Act 2022. The company must process the refund within 14 days of receiving your cancellation notice. If it doesn't, escalate the complaint to your bank or the Revenue Commissioners.

No refund after 14 days (unless billed unfairly)

After the initial 14-day period, you are generally not entitled to a refund for the month in which you cancel, as you have had access to the service. However, you must not be charged again after your cancellation date. If your next billing cycle begins after you've cancelled, you should dispute that charge immediately with your bank and provide evidence of your cancellation request.

Recovering unauthorised charges

If Planner 5D charged you without your clear consent (for example, after a free trial or without adequate advance notice), you have the right to request a refund through your bank or payment provider. Contact your bank's dispute resolution team, explain that the charge was made without explicit consent, and provide evidence of your cancellation request. Your bank is obligated by Irish law to investigate within 30 days and either reverse the charge or explain why it cannot.

Common mistakes to avoid when cancelling

Cancelling a subscription can feel stressful, especially if you're worried about unexpected charges. Here are the pitfalls that delay or derail cancellations, and how to sidestep them.

Mistake 1: assuming your account is cancelled once you stop using the app

Simply deleting the Planner 5D app or logging out does not cancel your subscription. The company will continue charging you every month until you explicitly request cancellation in writing. Your legal position is clear: the onus is on you to send a formal cancellation request, and silence on the company's part does not equal cancellation. Send your letter or email immediately.

Mistake 2: sending your cancellation request less than 30 days before your next billing date

If your contract requires 30 days' notice (check your terms), and you send your cancellation request 20 days before your next charge, the company may still charge you for the following month. You'll then need to request a refund separately. To avoid this frustration, calculate your next billing date right now and send your cancellation at least 30 days in advance. If you've already missed this window, send your cancellation anyway and be prepared to dispute the next charge with your bank if it arrives.

Mistake 3: paying by credit card but not checking your statements

After you cancel, check your bank or credit card statements for the next 2-3 billing cycles. Some companies test whether you're paying attention by attempting a small charge after cancellation. If you spot an unauthorised charge, report it to your card issuer immediately. The faster you act, the faster you'll receive your refund. Tocancel recommends setting a phone reminder to check your statements one week after your expected final billing date.

Mistake 4: sending a vague cancellation request

Do not simply email "Please cancel my account" without your account details. The company may claim it couldn't identify which account you meant, or it may lose your request entirely. Always include your full name, account email, current plan, next billing date, and a clear statement of your cancellation intent. This eliminates any excuse for the company to ignore your request.

Mistake 5: not keeping evidence of your cancellation request

If you email your cancellation, save the email and its timestamp. If you post a letter, keep your proof of posting receipt and a copy of the letter itself. This evidence is essential if the company later claims you never sent a cancellation request, or if you need to escalate the dispute to your bank or the Revenue Commissioners. Tocancel advises treating your cancellation request like a legal document: retain a copy for at least 12 months.

What to do after you cancel

Cancellation doesn't end when you send your request. You need to monitor and verify that the company honours your cancellation and doesn't attempt to charge you again.

Monitor your account for confirmation

Within 5 business days of sending your cancellation request, Planner 5D should respond with a confirmation email or letter acknowledging your cancellation. If you don't hear back, send a follow-up email referencing your original request and asking for confirmation. Keep this follow-up message and any response as evidence.

Check your billing statements

Review your bank or credit card statements for 2-3 billing cycles after your cancellation date. Confirm that no further charges appear after your expected final billing date. If a charge does appear, take a screenshot and contact your bank immediately to report it as an unauthorised transaction.

If the company ignores your cancellation

If you receive a charge after your cancellation date, or if Planner 5D refuses to acknowledge your cancellation request, follow these steps:

1. Send a second cancellation request by registered post, referencing your first request and requesting written confirmation of cancellation.
2. Contact your bank or payment card provider and report the charge as authorised only conditionally (on your subscription being active). Request a chargeback or refund.
3. File a formal complaint with the Revenue Commissioners (the Irish authority responsible for consumer protection and payment disputes). Tocancel provides guidance on how to file this complaint, and having a paper trail of cancellation requests strengthens your case significantly.

If you've been charged after cancellation and the company refuses to refund you, your bank or the Revenue Commissioners will step in to protect your rights. This is why keeping evidence of your cancellation request is so important.

Should you cancel or keep your Planner 5D subscription?

Before you commit to cancellation, consider whether the service still offers value, or whether you might switch to a lower-cost plan.

Contact details and important information

Use the details below to send your cancellation request to Planner 5D. Remember: a formal written request creates the strongest legal protection.

Postal address

Planner 5D UAB
A. Goštauto St. 12A
Vilnius 01108
Lithuania

Email address

[email protected]

What to include in your cancellation request

Always include your account email, current plan, next billing date, and the date of your cancellation request. Never send a vague or incomplete request.

Take control of your subscription now

Unwanted charges and confusing cancellation processes are common across SaaS and subscription services, but your rights under Irish consumer law are clear and enforceable. You have the right to cancel without penalty after 14 days, the right to cancel at any time with reasonable notice, and the right to dispute charges that were made without your explicit consent. Tocancel has helped thousands of consumers cancel unwanted subscriptions and recover overcharged fees by providing clear information and a step-by-step roadmap. The same process works for Planner 5D: gather your account details, send a formal written cancellation request to the registered address above, monitor your statements, and escalate to your bank if the company refuses to honour your cancellation.

Don't delay. Calculate your next billing date, send your cancellation request today, and take back control of your subscription spending. Tocancel is here to support you at every step, and the legal system backs you up if Planner 5D ignores your request. You can cancel with confidence knowing that Irish consumer law is on your side.