Cancel Shut Eye: The Right Way

How to cancel Shut Eye and recover your money in ireland

What Shut Eye is and why you might cancel

Shut Eye is a sleep and relaxation app developed by Enerjoy that offers sleep sounds, guided meditations, immersive scenes and sleep tracking features designed to help you fall asleep faster and understand your rest patterns. The app operates on a freemium model, meaning you access basic features free but unlock premium sounds, smart alarms, extended libraries and advanced sleep analytics through a paid subscription. You can choose monthly, annual or lifetime plans depending on your budget and sleep goals.

Most users cancel Shut Eye for one of several consistent reasons. Unexpected charges after a trial period rank highest, followed by disappointment with sleep tracking accuracy, automatic renewals that drain your bank account before you notice, and overlap with other sleep or wellness subscriptions you already pay for. Some users find the app simply doesn't improve their sleep, or the data it tracks doesn't match what they actually experience. Whatever your reason, Tocancel is here to guide you through a straightforward, documented cancellation that protects your rights under Irish consumer law.

Common subscription plans and pricing

Before you cancel, identify your current plan and understand what refund you might be entitled to claim.

Prices vary by app store (Apple App Store, Google Play) and may differ slightly by region or currency exchange rates. Always check your subscription settings in the app or your most recent receipt to confirm your exact plan and next billing date. Tocancel recommends taking a screenshot of your subscription details and the last charge before you start the cancellation process, as this becomes your proof of payment.

When to cancel Shut Eye

You should cancel Shut Eye if any of these apply: the app hasn't improved your sleep quality, the tracking accuracy feels unreliable compared to your actual experience, you're paying for features you never use, or you simply cannot afford the subscription anymore. In Ireland, you have an absolute right to cancel at any time, and under the Consumer Rights Act 2022, you have the legal right to a full refund within 14 days of purchase if you haven't substantially used the service.

Cancellation also makes sense if you've found a cheaper or more effective sleep app, if the subscription renews unexpectedly, or if you notice duplicate charges on your payment method. If you spot an unwanted charge, act within 30 days to maximise your chances of a refund, as this strengthens your case with your bank or payment provider.

Your consumer rights in ireland

Understanding your legal protections gives you confidence and concrete grounds when you cancel or demand a refund.

The consumer rights act 2022 and your cooling-off period

Under Irish law, you have a 14-day cooling-off period from the date you first access Shut Eye. This means you can cancel and demand a full refund within 14 days of your initial purchase, regardless of whether you've used the app, without providing a reason. This is your strongest legal protection and applies to all digital subscriptions sold to Irish consumers.

Your legal position is clear: if you cancel within 14 days and haven't substantially used the service, Shut Eye must refund you in full. The key requirement is that you must have written proof you requested cancellation within this window. Email, in-app messaging with a timestamp, or a recorded support chat all count as valid evidence. If Shut Eye refuses your refund claim within the 14-day window, you can escalate to the Competition and Consumer Protection Commission (CCPC), Ireland's consumer watchdog, which has enforcement power over digital service providers.

Refunds after the 14-day period

After 14 days, you lose the automatic cooling-off right, but you may still claim a refund if the app is faulty, doesn't work as advertised, or if you cancelled before your next billing date. Under Irish consumer protection law, services must be delivered as described. If Shut Eye's tracking feature is inaccurate or the app crashes repeatedly, you have grounds for a refund based on breach of contract or misrepresentation.

Document any issues: take screenshots of errors, note dates when features failed, and record how long you've had these problems. This evidence strengthens your claim if you need to escalate to your bank or the CCPC. Tocancel advises keeping all receipts and communications for at least six months after cancellation.

How to cancel Shut Eye step by step

Follow this method to cancel your subscription and stop future charges immediately.

Cancellation via the app or website

The fastest and most documented way to cancel is through the Shut Eye app itself or via your app store account settings.

1. Open the Shut Eye app on your device or visit the Shut Eye website
   • Log in with your account email and password
   • If you've forgotten your password, use the "Forgot Password" link and check your email
2. Navigate to your account or subscription settings
   • On iOS: go to Settings, then Subscriptions, then Shut Eye
   • On Android via Google Play: open Google Play, tap your profile icon, then "Payments and subscriptions", then "Subscriptions", then Shut Eye
   • On the website: look for "Account", "Billing" or "Subscription" in your user menu
3. Select "Cancel subscription" or "Manage subscription"
   • You may see a retention offer or discount option; read it carefully but proceed with cancellation if you've made your decision
   • Do not accept a retention offer unless you genuinely want to keep the app
4. Confirm the cancellation
   • Read the confirmation message in full; it should state your cancellation is effective immediately or by your next billing date
   • Take a screenshot of this confirmation screen
5. Check your email for a cancellation confirmation message
   • Shut Eye should send you a confirmation email within 24 hours
   • If you don't receive one, email support with your account email and ask for written confirmation of cancellation
6. Verify the cancellation in your app store account settings one week later
   • Return to your subscription list to confirm Shut Eye no longer appears
   • Check your bank statement to ensure no further charges appear after your cancellation date

Cancellation by contacting Shut Eye support

If you cannot access the app or encounter a technical error, contact Shut Eye support directly to cancel in writing.

1. Send a cancellation email to Shut Eye support
   • Use the email address listed on their website or in the app's settings
   • Include "Cancellation Request" in the subject line
   • Provide your full name, email address, and the account email linked to your subscription
   • State clearly: "I request to cancel my Shut Eye subscription effective immediately"
   • Include the date you purchased or first accessed the app (this confirms whether you are within the 14-day cooling-off period)
2. Request written confirmation
   • In your email, add: "Please provide written confirmation of this cancellation and the effective date within 24 hours"
   • This creates a documented record if you need to escalate to your bank or the CCPC
3. Keep all correspondence
   • Do not delete the cancellation email you send or any reply from Shut Eye
   • Forward these emails to yourself or save them as PDF for your records
4. Wait 48 hours for a response
   • If Shut Eye doesn't reply within 48 hours, send a follow-up email marking it "Urgent"
   • Reference your original cancellation request and ask for an immediate response
5. Monitor your bank account
   • Wait 7-10 days after sending your cancellation email to confirm no further charges appear
   • If you are charged again, take a screenshot and prepare to dispute the charge with your bank

How to claim your refund in ireland

Cancellation and refund are separate actions; you must request your money back explicitly.

Refunds within the 14-day cooling-off period

If you cancel within 14 days of first accessing Shut Eye and have not substantially used the app, you are entitled to a full refund under the Consumer Rights Act 2022.

1. Send a refund request email immediately after cancellation
   • Use the same method as your cancellation email (see above)
   • Subject line: "Refund Request - Cooling-off Period"
   • Include the date you first purchased or accessed the app
   • State: "I am within the 14-day cooling-off period and request a full refund of [amount]. My account email is [your email]."
   • Mention your payment method (card, PayPal, etc.) where the refund should go
2. Shut Eye must refund you within 14 days of receiving your request
   • Keep the timestamp of your email to prove when you requested the refund
   • Refunds usually appear within 5-10 business days after Shut Eye processes them
   • If using a credit card, the refund may take up to 30 days to appear due to payment processor delays
3. If Shut Eye refuses your refund claim
   • Gather all evidence: your cancellation email, Shut Eye's reply (or lack of reply), your receipt, and your payment confirmation
   • Contact the Competition and Consumer Protection Commission (CCPC) at [email protected] or telephone 01 402 5555
   • The CCPC can investigate and force Shut Eye to refund you if they find the company breached Irish consumer law

Refunds after 14 days (faulty service)

After the 14-day period ends, you can still claim a refund if the app doesn't work as advertised or is seriously faulty.

1. Document the issue with evidence
   • Take screenshots of errors, crashes or inaccurate tracking data with dates clearly visible
   • Note how long the problem has persisted (e.g., "Tracking feature has failed for 20 days")
   • Write down specific times you tried to use the app and what went wrong
2. Send a complaint email to Shut Eye support
   • Subject: "Complaint: Service Failure and Refund Request"
   • Describe the specific fault (e.g., "Sleep tracking shows 8 hours but I was awake for 2 hours", or "App crashes every time I try to access guided meditations")
   • Attach your screenshots as evidence
   • State: "This service does not work as advertised. I request a full or partial refund due to breach of contract."
3. Give Shut Eye 14 days to respond and offer a solution
   • If they refuse to refund or offer only a small gesture, escalate to the CCPC
   • Tocancel advises keeping all documentation in one folder (digital or physical) with dates visible
4. Escalate if necessary
   • Contact the CCPC and provide your full evidence history
   • Include copies of your emails, screenshots, and payment receipts
   • The CCPC can order Shut Eye to refund you if you have a valid claim

Disputing the charge with your bank or payment provider

If Shut Eye refuses to process your refund or remains silent, you can dispute the charge directly with your bank or card issuer.

1. Contact your bank or credit card provider
   • Call the number on the back of your card or log into your online banking
   • Tell them you want to dispute a charge from Shut Eye as the service was cancelled or is faulty
   • Provide the exact transaction date and amount
2. Submit your evidence to the bank
   • Provide your cancellation email, refund request, and Shut Eye's response (or lack of response)
   • Include screenshots of the app error or your receipt showing the purchase
   • State clearly why you believe the charge was unauthorised or the service was not delivered as promised
3. Your bank will investigate and may reverse the charge
   • This typically takes 10-30 days
   • You may need to provide additional information if the bank requests it
   • If successful, your money returns to your account

Common mistakes to avoid when cancelling

Cancellation can feel stressful, especially if you've been charged unexpectedly, but staying organised protects your money and your legal position.

Mistake 1: cancelling only in the app without requesting a refund

Cancelling your subscription stops future charges, but it does not automatically refund money you've already paid. You must send a separate refund request in writing. Many users cancel the subscription, then assume they'll get their money back without explicitly asking for it. Your refund requires a specific, documented request via email or support chat.

Mistake 2: not keeping screenshots or evidence of cancellation

If you cancel in the app but don't save the confirmation screen, you have no proof you acted within the 14-day window if a dispute arises. Always take a screenshot of the cancellation confirmation before you close the app. Tocancel recommends keeping this image in a folder named "Shut Eye Cancellation" on your phone or computer, alongside your receipt and emails.

Mistake 3: waiting more than 30 days to act

The longer you wait after spotting an unwanted charge, the weaker your position becomes. Bank dispute windows typically close after 60 days, but your consumer rights are strongest within the first 14 days of purchase. If you notice a charge you don't recognise, cancel and request a refund the same day.

Mistake 4: accepting a partial refund or discount offer without question

Shut Eye may offer you a discount to keep your subscription or suggest a partial refund instead of a full one. Within the 14-day cooling-off period, you are entitled to 100% of your money back, not a discount. Do not accept partial offers if you want the full amount. Only accept a partial refund if you genuinely used and benefited from part of the service.

Mistake 5: not following up if you receive no response

Silence from Shut Eye support is not consent; it's a breach of your right to a response. If Shut Eye doesn't reply to your cancellation or refund request within 48 hours, send a follow-up email and then escalate to the CCPC. Do not assume "no reply" means your request was received or processed.

What happens after you cancel

Once you've cancelled, monitor your account closely to ensure no further charges appear and your refund arrives on time.

Timeline after cancellation

Here is what you should expect in the days and weeks following cancellation.

Checking that cancellation took effect

One week after you cancel, verify that the subscription no longer exists.

1. Check your app store subscription list
   • On iOS: Settings → Your Name → Subscriptions (Shut Eye should not appear)
   • On Android: Google Play → Your Account → Subscriptions (Shut Eye should not appear)
2. Review your bank statement for new charges
   • Look for any Shut Eye, Enerjoy or payment processor charges dated after your cancellation date
   • If you spot a charge, take a screenshot and report it immediately to Tocancel or your bank
3. Open the app and verify you no longer have premium access
   • If you still see premium features unlocked, contact support to confirm cancellation status
   • In rare cases, a cancelled subscription may take 24-48 hours to lose access

What to do if Shut Eye continues to charge you

If you receive a charge from Shut Eye after you cancelled and requested a refund, act immediately.

1. Email Shut Eye support with the subject "Unauthorised Charge After Cancellation"
   • Include the charge date, amount, and reference number from your bank statement
   • Attach your previous cancellation and refund request emails
   • Demand a full refund of the unauthorised charge within 24 hours
2. File a dispute with your bank or card issuer within 48 hours of spotting the charge
   • Provide your bank with your cancellation email and evidence that you requested the refund
   • State: "I cancelled this subscription and requested a refund in writing. The company continued to charge me without authorisation."
3. Escalate to the CCPC if Shut Eye does not refund you within 14 days
   • Contact [email protected] and provide all evidence
   • The CCPC can investigate and force Shut Eye to refund you and may impose penalties for continued unauthorised charges

Cancellation checklist

Use this checklist to ensure you've completed every step and have all the evidence you need.

Deciding whether to cancel or keep Shut Eye

If you're on the fence about cancellation, here are the factors that should tip your decision either way.

How tocancel can help you

Cancelling a subscription should be simple, but companies often make it deliberately difficult to protect recurring revenue. Tocancel exists to give you the information, templates and confidence to cancel any subscription on your terms, in line with your consumer rights in Ireland.

If you're unsure whether Shut Eye is breaching the Consumer Rights Act 2022, whether you qualify for a refund, or how to escalate a dispute, Tocancel has guided thousands of Irish consumers through cancellation and refund claims. Our step-by-step guides, email templates and contact information for regulators like the CCPC mean you never have to guess what to do next. When Shut Eye remains silent or refuses your refund, you have a clear path to the Competition and Consumer Protection Commission and your bank's dispute process.

Your money is yours. Tocancel has helped thousands of consumers recover unwanted charges and cancel subscriptions they no longer want, and we're here to help you do the same. Start your cancellation today with confidence, knowing that Irish law is on your side.

Contact information for escalation

If Shut Eye refuses to cancel or refund you, use these official channels to enforce your rights.

Tocancel recommends keeping the CCPC contact details bookmarked. The CCPC is your ultimate protection as an Irish consumer and has the legal power to investigate companies, order refunds and impose fines for breaches of consumer law. Do not hesitate to use this resource if Shut Eye refuses to cooperate. Your rights under the Consumer Rights Act 2022 are real, enforceable and designed to protect you when companies fail to act fairly.