Cancel Lootcrate: The Right Way

How to cancel your loot crate subscription and stop unwanted charges

Why customers cancel loot crate and what you need to know

Loot Crate is a monthly subscription box service that delivers themed pop culture collectibles, apparel and licensed merchandise to your door. Each month brings a surprise box tied to a specific theme-gaming, film, television or comics-typically containing a t-shirt and five to seven additional items. For geek culture enthusiasts, the initial appeal is clear. However, Irish customers consistently report the same frustrations: unexpected charges continuing after they believe they've cancelled, delayed or missing deliveries, and refunds that take months to process.

If you're reading this, you've likely experienced one of these problems yourself. Perhaps an unexpected charge appeared on your bank statement weeks after you thought you'd ended your subscription. Or you've realised that €30-40 per month no longer represents value for items you wouldn't purchase individually. Whatever brought you here, Tocancel guides you through the cancellation process with clarity and confidence so you take back control of your spending.

Understanding loot crate subscription plans and pricing in ireland

Loot Crate operates on a straightforward recurring billing model where you choose a monthly crate, get charged on your renewal date, and receive your box within days. The pricing structure appears simple online but creates real problems for cancellations because renewal charges often hit your card before you've confirmed your subscription is actually stopped.

The combination of subscription price, shipping costs and surprise renewal dates creates what Tocancel identifies as the "silent charge trap"-you cancel but the system still bills you because your request never reached the right team or fell between processing cycles. This is not a problem you created, and it is absolutely fixable.

Common reasons why you might cancel

You're not isolated if you're thinking about ending your Loot Crate subscription. Customer reviews reveal two distinct cancellation drivers: value concerns and service failures.

Value concerns include duplicate items across multiple months, merchandise quality that disappoints, repetitive themes, and the realisation that €30-40 monthly is steep for items you wouldn't select yourself. Service failures are more serious: deliveries arriving weeks or months late, boxes that never arrive, unexpected charges appearing on statements long after cancellation requests, and customer support teams that become unreachable when issues arise.

Irish customers report particular frustration with international shipping delays and surprise customs charges or import duties that spike the final cost beyond the advertised price. When a crate takes eight weeks to arrive or arrives damaged, the cancellation decision becomes urgent-and urgent cancellations demand a clear process with documented proof.

Your consumer rights when cancelling in ireland

Ireland's Consumer Rights Act 2015 protects you even when cancelling a subscription, and understanding these rights transforms your position from uncertain customer to informed, empowered individual.

What the consumer rights act 2015 gives you

Under Irish consumer law, you have a statutory right to cancel a subscription within 14 calendar days of your purchase without giving any reason. If Loot Crate continues charging you after your cancellation request, you have a legal right to a refund of the disputed amount. The company cannot hide behind terms and conditions that contradict your statutory rights.

Your legal position is this: once you submit a valid cancellation request, Loot Crate must stop charging you. If they don't, the onus is on them to prove the cancellation never arrived or was invalid. You do not have to chase them repeatedly or accept repeated charges as normal.

The Consumer Rights Act 2015 also requires that any refund you're owed must be processed without undue delay and in any case within 14 days of the company confirming your cancellation. If Loot Crate delays beyond this period, you can escalate to the Competition and Consumer Protection Commission (CCPC), Ireland's consumer watchdog.

Your rights if charges continue after cancellation

If you submit a cancellation request and Loot Crate charges you again, you have the right to demand a refund immediately. You do not need permission or approval-the law is on your side. Document everything: the date you cancelled, the confirmation email (if you received one), the date of the unwanted charge, and your bank statement showing the debit.

Send a formal written request for a refund to Loot Crate's customer support. State the dates clearly, reference the unauthorized charge, and give them 14 days to respond. If they refuse or ignore you, contact your bank and dispute the transaction as an unauthorized charge. Your bank can recover the money on your behalf. If you need escalation beyond that, the CCPC will investigate on your behalf at no cost to you.

You have the power here-not the company. Tocancel has helped thousands of Irish consumers recover unwanted charges by standing firm on their rights under this law.

How to cancel your loot crate subscription step by step

Follow these steps to cancel your subscription and create a documented record that protects you if charges continue.

1. Log in to your Loot Crate account on the website
   • Go to lootcrate.com (or your regional Loot Crate domain)
   • Enter your email and password
   • If you've forgotten your password, use the "Forgot Password" link and reset it before proceeding
2. Navigate to your account settings or "My Subscriptions" page
   • Look for a menu icon or account icon in the top right corner
   • Select "Account" or "My Subscriptions"
   • You should see a list of any active subscriptions linked to your account
3. Locate the Loot Crate subscription you want to cancel
   • Identify the correct subscription by name (e.g., "Standard Monthly" or the themed box you chose)
   • Check the renewal date-this tells you when the next charge will hit your card
   • Note this date; you need it to meet the deadline
4. Click the "Cancel Subscription" or "Cancel" button
   • This button should be visible next to your active subscription
   • The system may ask you why you're cancelling; answer honestly if you want, but your reason is not required
   • You may see a discount offer or retention message; decline if you're certain you want to cancel
5. Confirm your cancellation and capture the confirmation page
   • Once you click "Confirm," the system should display a confirmation message
   • Take a screenshot of this page showing the date and time of cancellation
   • Look for a confirmation number or reference ID and note it down
6. Check your email for a cancellation confirmation message
   • Within a few minutes, you should receive an email from Loot Crate confirming the cancellation
   • Save this email in a dedicated folder-it's your proof of cancellation
   • If no email arrives within 24 hours, contact customer support immediately
7. Verify your subscription status one week later
   • Log back into your Loot Crate account after seven days
   • Check that the subscription no longer appears in "My Subscriptions" or shows as "Cancelled"
   • If it still shows as "Active," contact support with your confirmation number

This process takes 10-15 minutes. The most critical step is capturing proof of cancellation-a screenshot, confirmation email, and reference number. If a charge appears after you've completed these steps, you have documented evidence that you cancelled correctly.

What happens after you cancel with loot crate

Cancellation doesn't happen instantly, and understanding the timeline protects you from surprise charges.

Timeline for cancellation to take full effect

When you cancel, Loot Crate should stop charging you on your next renewal date. However, this depends on when you cancel relative to your billing cycle. If you cancel on the 1st of the month and your renewal date is the 15th, the cancellation will take effect on the 15th-meaning no charge on that date. If you cancel on the 20th and your renewal date was the 15th, you may have already been charged for the upcoming crate.

In the latter case, you're entitled to a refund under the Consumer Rights Act 2015. The crate either hasn't shipped (and won't), or it's already on its way and you can refuse delivery and claim a refund. Either way, contact Loot Crate support immediately with your cancellation confirmation and request a refund.

What to do if you receive a crate after cancellation

If a crate arrives after you've cancelled, you have two options: refuse delivery (mark the package "Return to Sender" and don't open it), or accept it and request a refund within 14 days. Under Irish consumer law, if you didn't authorize the charge, you can demand your money back regardless of whether you open the box.

Contact Loot Crate's customer support with your cancellation confirmation number and the date of the unwanted charge. State clearly: "I cancelled my subscription on [date]. I was charged on [date] after cancellation. Under the Consumer Rights Act 2015, I am entitled to a full refund. Please process this within 14 days." Keep this communication for your records.

How to claim a refund if loot crate continues charging

If you cancelled correctly but charges continue, Tocancel walks you through the refund process with confidence.

Step-by-step refund process

1. Gather your evidence
   • Screenshot of the cancellation confirmation page with the date and time visible
   • Cancellation confirmation email from Loot Crate
   • Your bank statement showing the unwanted charge(s)
   • Any support tickets or emails you've sent to Loot Crate
2. Contact Loot Crate in writing (email or support ticket)
   • Email: [email protected]
   • Subject line: "Refund request following unauthorized charge after cancellation"
   • Include your account email, the charge date, the amount, and your cancellation confirmation number
   • State the Consumer Rights Act 2015 explicitly: "I am entitled to a refund under the Consumer Rights Act 2015"
   • Request a response within 7 days
3. Wait 7 days for a response from Loot Crate
   • If they approve the refund, ask for a timeline (should be within 14 days)
   • If they deny or ignore you, proceed to step 4
4. Dispute the charge with your bank
   • Contact your bank's dispute or fraud team
   • Explain that you cancelled your subscription but were charged anyway
   • Provide the cancellation confirmation and the unwanted charge date
   • Your bank can reverse the charge as an unauthorized transaction
5. Escalate to the Competition and Consumer Protection Commission if needed
   • If your bank refunds you but more charges appear, or if you want formal action, contact the CCPC
   • Website: www.ccpc.ie
   • The CCPC investigates complaints about unfair business practices for free
   • They can compel Loot Crate to refund you and pay a penalty

Most refunds are processed at step 2 or 3. The CCPC escalation is a powerful lever-companies take it seriously because investigations can result in fines and forced recompense.

Timeline for refund processing

Once Loot Crate approves your refund, Irish consumer law requires them to process it within 14 days. If they don't, you can claim that they've breached the Consumer Rights Act 2015. In practice, bank disputes are often resolved within 10-15 working days. Document the refund in your bank account and keep screenshots as proof for your records.

Common mistakes that delay cancellation and how to avoid them

Cancellations fail most often not because of company obstruction but because customers miss a critical step or assume the process is complete when it isn't. You can avoid these pitfalls.

Mistake 1: cancelling without capturing proof

The single biggest error is submitting a cancellation without taking a screenshot of the confirmation page or saving the confirmation email. If a charge appears later and you have no proof of cancellation, the company will claim they never received your request. Always screenshot the confirmation page and save the email. This takes 30 seconds and protects you legally.

Mistake 2: cancelling too close to the renewal date

If you cancel on the 14th and your renewal date is the 15th, the charge may process before your cancellation is recorded in the system. Cancel as early as possible in your billing cycle-ideally at least three days before your renewal date. Check your renewal date in "My Subscriptions" before you cancel.

Mistake 3: assuming cancellation is complete without verification

After you receive the confirmation email, log back in a week later and verify the subscription no longer shows as "Active." If it still does, contact support immediately with your confirmation number. Don't wait for another charge to appear-act proactively.

Mistake 4: not documenting communication with support

If you email Loot Crate support, keep every email thread. If you use their live chat, take a screenshot of the conversation. If you call (if a phone number is available), note the date, time and name of the agent you spoke to. This documentation is your lever if you need to escalate to the CCPC.

Mistake 5: paying for a second crate instead of disputing the first charge

Some customers think if they've been charged twice, they should pay Loot Crate once and ask for a discount. This is incorrect and weakens your legal position. Dispute the unwanted charge with your bank instead. You are not obligated to negotiate or compromise with a company that violates the Consumer Rights Act 2015.

Checklist: before and after you cancel

Use this checklist to ensure your cancellation is complete and protected.

Why tocancel can help if you're struggling to cancel

If you've attempted to cancel Loot Crate multiple times and charges continue, or if customer support is unresponsive, Tocancel has helped thousands of Irish consumers navigate exactly this situation.

Tocancel provides clear, step-by-step guidance on cancelling recurring subscriptions and claiming refunds under Irish consumer law. Our resources empower you to stand firm on your rights without fear of losing money or facing obstacles from companies that ignore cancellation requests. Whether you need help documenting your cancellation, drafting a refund request email, or understanding your legal position before escalating to the CCPC, Tocancel walks you through each option with confidence and clarity.

Visit tocancel.com to explore resources for cancelling other subscription services, learn more about your rights under the Consumer Rights Act 2015, and access templates for refund request emails you can customize for Loot Crate or any other service. Tocancel also tracks which companies have the worst cancellation records, so you can avoid them in the future.

Summary and next steps

Cancelling your Loot Crate subscription is straightforward if you follow the process correctly and document every step. You have strong legal protections under Irish consumer law, and Tocancel ensures you understand and use them.

You have the right to cancel. You have the right to a refund if you're charged after cancellation. And you have the power to enforce these rights without negotiation or permission from the company. Tocancel has helped thousands of consumers recover unwanted charges and end frustrating subscriptions-and you can take the same confident action today.

For assistance with your cancellation, documentation help or escalation support, visit Tocancel at tocancel.com. Your consumer rights are not optional; they are the law.

Contact information for loot crate customer support

Email: [email protected]

Account cancellation page: Log in to your Loot Crate account and navigate to "My Subscriptions"

If Loot Crate fails to refund you, escalate to:

Competition and Consumer Protection Commission (CCPC)
Website: www.ccpc.ie
Telephone: 01 402 5555 (Monday to Friday, 09:00-17:00)
Email: [email protected]