Cancel My Keto Cycle: Step-by-Step Guide

How to cancel My Keto Cycle: your step-by-step guide for irish customers

Why you might want to cancel My Keto Cycle

My Keto Cycle is a personalised ketogenic diet subscription app that delivers customised meal plans, grocery lists, recipe libraries and progress tracking tools to support your low-carb, high-fat lifestyle. The service operates on an automatic renewal model, meaning your payment renews on a set date each month or year unless you actively cancel beforehand.

You might decide to cancel for many reasons: the meal plans no longer suit your goals, you have found an alternative service that works better, your financial situation has changed, or you simply want to pause your subscription temporarily. Whatever your reason, you have clear legal rights as an Irish consumer, and Tocancel is here to walk you through the cancellation process step by step.

How My Keto Cycle works

When you sign up, you complete a health intake questionnaire. The app then generates weekly meal plans tailored to your macronutrient goals and food preferences. You gain access to a full recipe library, a smart shopping list that syncs with your plan, and tracking tools to monitor your progress. The company is registered in Lithuania with a physical headquarters at Aludarių g. 3, Vilnius, Lithuania-a detail that matters when you need to escalate a complaint under Irish consumer law.

Most customers access My Keto Cycle through the Apple App Store, Google Play Store, or directly through the company's website purchase flow. Every subscription is set to renew automatically on your billing date. Mark your renewal date in a separate calendar so you never miss the cancellation window.

Subscription pricing in ireland

My Keto Cycle offers flexible billing options in euros (EUR). Prices vary slightly depending on your platform and any active promotional offers at the time of purchase.

Trial periods and promotional offers often come with terms that limit refunds once content is accessed. Screenshot the promotional terms at purchase so you have evidence if a refund dispute arises later.

Your consumer rights when cancelling in ireland

As an Irish consumer, you have legal protections under the Consumer Rights Act 2022, which implements the EU Consumer Rights Directive. These rights apply to My Keto Cycle even though the company operates from Lithuania, because you are a consumer purchasing a service for personal use.

The 14-day cooling-off period

Under Irish law, you have a 14-day cooling-off period from the date you purchase or confirm your subscription. During this window, you can cancel without penalty and claim a full refund, provided you have not substantially used the service. Your legal position is strong during this period: the company must refund you unless it can prove you accessed significant content or features.

"Substantially used" is assessed case by case. Simply logging in or viewing basic content does not automatically disqualify you from a refund. However, if you have downloaded multiple meal plans or used tracking features extensively, the company may argue you forfeited your cooling-off right. If you cancel within 14 days and the company refuses your refund, you can escalate to the Competition and Consumer Protection Commission (CCPC), which enforces consumer law in Ireland.

Your rights after 14 days

After the 14-day period ends, you lose automatic refund protection under the cooling-off rules. However, you retain the absolute right to cancel your subscription at any time. The company can then enforce its own cancellation terms, which typically means your subscription ends on your next renewal date rather than immediately. You will not be charged after cancellation takes effect.

If My Keto Cycle charges you after you have cancelled, or if the company fails to acknowledge your cancellation request, you can file a complaint with the CCPC at www.ccpc.ie. Keep copies of all cancellation correspondence-emails, screenshots, and confirmation numbers-as evidence.

How to cancel My Keto Cycle: step-by-step instructions

Cancellation method depends on how you purchased your subscription. Tocancel recommends following the method that matches your purchase platform to ensure your request reaches the right team and is processed quickly.

If you purchased via apple app store (iOS)

1. Open the App Store app on your iPhone or iPad
2. Tap your profile icon in the top-right corner
3. Select "Subscriptions"
4. Find "My Keto Cycle" in the active subscriptions list
5. Tap the subscription and select "Cancel Subscription"
6. Confirm the cancellation by following the on-screen prompts
7. Screenshot the cancellation confirmation page for your records

Apple will process your cancellation immediately. Your access will end on your next renewal date. You will receive a confirmation email from Apple confirming the cancellation.

If you purchased via google play store (Android)

1. Open Google Play on your Android device
2. Tap your profile icon in the top-right corner
3. Select "Payments and subscriptions"
4. Tap "Subscriptions"
5. Choose "My Keto Cycle" from the list
6. Tap "Cancel subscription"
7. Follow the prompts and confirm your cancellation
8. Take a screenshot of the cancellation confirmation

Google Play will process your cancellation on the same day. Your subscription will end on your next renewal date, not immediately.

If you purchased directly from My Keto cycle's website

1. Log into your My Keto Cycle account on their website
2. Navigate to "Account Settings" or "Subscription Management"
3. Look for a "Cancel Subscription" button or link
4. Click the cancellation option and follow the prompts
5. Confirm your cancellation when prompted
6. Screenshot the cancellation confirmation page
7. If no self-service cancellation option exists, send a written cancellation request via email to [email protected]

In your email, include your full name, email address, account number (if you have it), and a clear statement: "I wish to cancel my My Keto Cycle subscription effective immediately." Request a written confirmation of your cancellation within 48 hours. Tocancel advises you to send this email from the same email address linked to your account so the company can verify your identity.

If you cannot find a cancellation option

Some subscription services hide cancellation options to discourage customers from leaving. If you cannot find a self-service cancellation button on the app or website, contact My Keto Cycle directly:

• Email: [email protected]
• Subject line: "Subscription Cancellation Request"
• Include your full name, account email, and a clear cancellation statement
• Request a written confirmation within 48 hours
• Keep the email and any response as evidence

Response times may vary, so send your cancellation request at least 5 business days before your next renewal date. This buffer ensures your cancellation is processed before you are charged again.

Understanding refunds and what happens after cancellation

Your refund eligibility depends on when you cancel relative to your purchase date and how much you have used the service. Understanding the timeline and terms protects you from unexpected charges.

Refunds within the 14-day cooling-off period

If you cancel within 14 calendar days of your initial purchase or subscription confirmation, you are entitled to a full refund under the Consumer Rights Act 2022, unless you have substantially used the service. To claim this refund, cancel your subscription and then email My Keto Cycle at [email protected] with the subject "Refund Request-14-day cooling-off period." Include your order number, purchase date, and the reason for your refund request.

The company must process your refund within 14 days of receiving your request. If they refuse to refund you and you believe you are within your cooling-off window, escalate to the CCPC, which can compel the company to reimburse you.

Refunds after the 14-day period

After 14 days, you have no automatic right to a refund under Irish law. However, if you cancel your subscription, you will not be charged for future renewal periods. Your access will end on your next renewal date. Some companies offer pro-rata refunds (a partial refund for unused days in your billing cycle), but this is not a legal requirement-check My Keto Cycle's cancellation policy to see if they offer this as a courtesy.

What happens to your data after cancellation

Once you cancel, you lose access to your meal plans, recipes, tracking history, and personalised recommendations. My Keto Cycle may delete your data after a set period (often 30 to 90 days). If you want to preserve your meal plans or progress records, download or screenshot them before your cancellation takes effect.

After cancellation, you should no longer receive renewal reminders or marketing emails from My Keto Cycle. If you continue to receive emails after 30 days, email [email protected] and request removal from their mailing list. Tocancel recommends checking your spam folder to confirm marketing emails have stopped.

Common cancellation mistakes to avoid

Cancelling a subscription sounds straightforward, but small mistakes can delay the process or leave you vulnerable to unexpected charges. Knowing what to watch for puts you back in control.

Mistake 1: cancelling the app instead of the subscription

Deleting the My Keto Cycle app from your phone does not cancel your subscription. You will still be charged on your renewal date even though you no longer have the app installed. Always cancel the subscription itself through the app store, Google Play, or the company's website, then delete the app if you wish.

Mistake 2: missing your renewal date

If you intend to cancel, mark your renewal date clearly in your calendar. Most companies charge you on the same day each month or year. Cancelling after you have been charged means you will likely need to request a refund separately, which is more time-consuming than cancelling before the charge happens. Aim to cancel at least 5 business days before your renewal date.

Mistake 3: not saving cancellation confirmations

Always take screenshots or save confirmation emails that show your cancellation was successful. If My Keto Cycle charges you after cancellation and claims it never received your request, your confirmation is proof. Without it, disputing a charge becomes much harder.

Mistake 4: assuming promotional refunds happen automatically

If you signed up for a trial or promotional offer and did not cancel before the discounted period ended, the company will not automatically refund the difference. You must request a refund explicitly. However, if you cancel within 14 days of the promotion ending, you may still qualify for cooling-off protection.

Tracking your cancellation: a checklist

Use this checklist to ensure your cancellation is processed correctly and protect yourself against billing disputes.

What to do if My Keto Cycle continues to charge you

If you have cancelled your subscription but My Keto Cycle charges you again, you have clear steps to recover your money and escalate your complaint.

Step 1: contact the company immediately

Email [email protected] with the subject "Unauthorized Charge After Cancellation." Include your cancellation confirmation (screenshot or reference number), your name, account email, and the charge amount. Request that the company reverse the charge within 5 business days and provide written confirmation.

Step 2: contact your bank or card issuer

If My Keto Cycle does not respond or refuses to refund you, contact your bank or credit card provider. Most banks can initiate a chargeback (a dispute of the charge) if the company charged you without authorisation. You will need to provide your cancellation confirmation as evidence. Chargebacks typically resolve within 30 days.

Step 3: file a complaint with the CCPC

If the company still refuses to refund you and your bank chargeback is unsuccessful, you can file a formal complaint with the Competition and Consumer Protection Commission. Visit www.ccpc.ie, select "Make a Complaint," and describe the situation. The CCPC can investigate the company's practices and compel refunds on behalf of Irish consumers.

Tocancel recommends documenting every communication: emails, screenshots, bank statements showing the charges, and any responses from the company. This evidence is crucial if your complaint reaches the CCPC.

Comparing alternatives before you cancel

Before you cancel, consider whether a pause, plan change, or alternative service might better suit your needs. This section helps you make an informed decision.

Key takeaways and next steps

Cancelling My Keto Cycle is straightforward when you follow the right process. You have strong legal rights as an Irish consumer under the Consumer Rights Act 2022, and Tocancel is committed to helping you exercise those rights confidently.

To summarise: cancel within 14 days if you have barely used the service and you can claim a full refund; cancel anytime after 14 days and your subscription simply ends on your next renewal date; always save cancellation confirmations; and escalate to the CCPC if the company refuses to honour your cancellation or refund request.

Your subscription should serve your goals, not burden your budget. If My Keto Cycle no longer works for you, taking action is quick and painless. Tocancel has helped thousands of consumers cancel unwanted subscriptions by knowing their rights and following clear, step-by-step processes. You can do the same.

Contact details for My Keto Cycle

Email support: [email protected]

Registered address: Aludarių g. 3, Vilnius, LT-01128, Lithuania

Irish consumer authority: Competition and Consumer Protection Commission (CCPC), www.ccpc.ie, email: [email protected]

If you have questions about your cancellation or need help documenting your complaint, Tocancel's guides and tools are available to support you. Visit Tocancel.com to access templates for cancellation emails, guidance on escalating disputes, and resources on your consumer rights across Ireland and the EU.