Cancel On That Ass: The Right Way

How to cancel your On That Ass subscription in ireland and reclaim your rights

What is On That Ass and how the subscription model works

On That Ass is a European subscription service that delivers designer boxer shorts and premium underwear to your door each month. Based in the Netherlands, the company targets Irish customers with a recurring membership model that combines monthly product delivery with shop credit. You receive a new pair of underwear along with a voucher to spend in their online store, but the automatic renewal can catch you off guard if you do not understand the terms upfront.

The service attracts new customers with a compelling trial offer, often a free or heavily discounted first item, followed by automatic monthly charges on your card. This is a standard tactic in subscription marketing, but it creates real friction when you want to exit the service. At Tocancel, we understand that many consumers struggle to locate cancellation options on subscription sites, which is why transparency and clear guidance matter from the start.

Subscription plans and pricing for irish customers

On That Ass offers straightforward pricing tailored to your location, with all charges displayed in euros (EUR) for Irish customers. The table below shows the standard membership plans available:

Why the trial period matters to your cancellation rights

The 14-day trial window is deliberately short. If you miss the cancellation deadline by even one day, you will be charged for the full first month. The company's marketing emphasizes "flexibility" and "cancel anytime," but many customers report that the cancellation process is not intuitive or prominently displayed. Additionally, the company forfeits your loyalty points upon cancellation, which creates a financial disincentive to leaving. This is why understanding your cancellation rights under Irish consumer law is critical to protecting your wallet.

Your consumer rights when cancelling a subscription in ireland

Irish consumer law gives you strong protections when cancelling distance contracts, including online subscriptions purchased from abroad.

The 14-day cooling-off period under irish law

Under the Consumer Rights Act 2015 (which implements the Consumer Rights Directive into Irish law), you have a statutory 14-day cooling-off period from the date you enter into a subscription contract with On That Ass. This right applies regardless of whether you have used the service or received your first item. The company cannot waive this right or make cancellation conditional on forfeiting loyalty points if you cancel within 14 days of signing up. Your legal position is clear: you can cancel within this window without penalty or loss of credit.

Most importantly, the burden of proof lies with the company. They must demonstrate that you explicitly consented to the subscription terms and the automatic renewal before charging you. If you can show that the trial automatically converted to a paid membership without clear, prominent notice before you were charged, you may have grounds to dispute the charge or demand a full refund under Irish consumer protection law.

Distance selling transparency obligations

On That Ass, as a Netherlands-based company supplying Irish consumers online, must comply with Irish distance selling rules. The company must provide you with clear information about the subscription cost, billing frequency, trial period length, and cancellation procedures before you are charged. If this information was not transparent or prominent on their website or in your confirmation email, the company has breached its legal obligation. Report such breaches to the Competition and Consumer Protection Commission (CCPC), which enforces consumer rights in Ireland.

How to cancel your On That Ass membership step by step

Follow these steps to cancel your subscription through the official online portal.

Cancelling via the On That Ass website

The primary method to cancel On That Ass is through your online account dashboard. Here is the process:

1. Visit the On That Ass website and log into your account using your email address and password.
   • If you have forgotten your password, use the password reset link on the login page.
2. Navigate to your account settings or membership section (typically found under "My Account" or "Profile").
   • Look for tabs labelled "Subscription," "Billing," or "Membership."
3. Locate the cancellation form or "Cancel membership" button.
   • The company may ask you to confirm your reason for cancellation or offer you a discount to stay.
   • Do not be persuaded to change your mind unless you genuinely want to continue.
4. Ensure all outstanding payments are settled before submitting your cancellation request.
   • Check that no pending charges are listed on your account.
   • If a charge is pending, contact customer support to clarify before proceeding.
5. Submit the cancellation form and request written confirmation to your email address.
   • Screenshot or save the confirmation page as proof of your cancellation request.
6. Verify that no further charges appear on your bank statement within 5 to 7 business days.
   • If a charge still appears after that period, contact your bank immediately and provide your cancellation confirmation.

Important note about loyalty points and forfeiture

Be aware that On That Ass will forfeit any loyalty points or shop credit in your account when you cancel. This is a standard company policy, but it is not legally binding if you are within the 14-day cooling-off period. If you have accumulated significant credit, consider using it to purchase items before you cancel. However, you should not feel pressured to spend money simply to avoid losing loyalty points; your right to cancel without penalty supersedes any company policy around point forfeiture outside the cooling-off window.

What happens after you cancel your subscription

Understanding the post-cancellation process helps you protect yourself from unexpected charges.

Timeline and confirmation expectations

After you submit your cancellation request, On That Ass should send you a confirmation email within 24 to 48 hours. This email will confirm the cancellation date and inform you of any final charges or refunds due. Save this email as proof. You should not be charged again after the cancellation takes effect. However, if your cancellation falls on or near a billing date, the company may process one final charge before the system updates. Contact customer support immediately if you are charged after your cancellation confirmation date.

Checking your bank statement and disputing charges

Monitor your bank statement for 7 to 10 days after cancellation to ensure no further charges from On That Ass appear. If an unauthorized charge does appear, take these steps:

1. Contact the company's customer support team with your cancellation confirmation email and the disputed charge date.
   • Request a full refund and ask for written acknowledgement of the error.
2. If the company does not refund the charge within 5 business days, contact your bank's fraud or disputes team.
   • Provide your cancellation confirmation and the unwanted charge as evidence.
3. Your bank will investigate and can reverse the charge if it was processed after your cancellation date.
   • This process typically takes 5 to 10 business days.

Refund entitlements and how to claim them

Your right to a refund depends on when you cancel relative to your billing cycle and your cooling-off period.

Refunds within the 14-day cooling-off period

If you cancel within 14 days of your purchase (trial or first charge), you are entitled to a full refund under Irish consumer law. The company must refund any charges paid during the cooling-off period, including the cost of your first item, even if you have received or used it. Request the refund in writing when you submit your cancellation. At Tocancel, we advise you to be explicit: write "I wish to cancel within the 14-day cooling-off period and request a full refund" in any communication with the company.

Refunds after the cooling-off period expires

Once the 14-day cooling-off period has passed, your refund entitlements change. If you cancel mid-month, you will not receive a refund for that month's subscription charge. However, you should not be charged for future months. If the company has already charged you for the next month and you cancel before that delivery period begins, you may request a refund for the undelivered month. This is a contractual dispute rather than a consumer rights issue, so contact customer support and explain that you cancelled before the goods were dispatched.

Annual prepay option and refund eligibility

If you purchased the annual prepay option (€119.90 upfront for 12 months), your refund eligibility depends on how many months you have completed. If you are within the 14-day cooling-off period, you receive a full refund regardless. After 14 days, you may request a pro-rata refund for the months remaining on your annual plan. For example, if you paid €119.90 and cancel after 3 months (9 months remaining), you may be entitled to approximately €89.92 back. Contact customer support with your cancellation date and request a calculation. If they refuse, escalate to the CCPC.

Common mistakes to avoid when cancelling

Many people inadvertently damage their cancellation claim or fail to secure a refund through simple oversights. Here are the traps to avoid.

Not requesting written confirmation

Cancelling through a website form or app is helpful, but it is not enough. Always request written confirmation via email that your cancellation has been processed. Without this, you have no proof of the cancellation date if a dispute arises. If the company does not offer an automatic email confirmation, reply to your account confirmation with a formal cancellation request: "I hereby cancel my On That Ass subscription effective [today's date]. Please confirm receipt and processing of this cancellation." Take a screenshot and save the email thread.

Failing to check for hidden charges

Some subscription services charge a small "processing fee" or "administrative cost" at cancellation. On That Ass does not advertise such fees, but always review your bank statement carefully. If an unexpected fee appears, contact the company immediately and ask for clarification. If it is not disclosed in their terms and conditions, demand that it be reversed.

Missing the cooling-off deadline

The 14-day cooling-off period starts the day you enter into the subscription contract (usually the day you sign up or the day your first charge was processed, not the day you receive the item). If you are unsure of the exact start date, check your bank statement or confirmation email for the transaction date. Count 14 calendar days from that date. If you cancel on day 15 or later, you lose the right to an unconditional refund under the cooling-off period, though you can still cancel future charges.

Accepting forfeiture of loyalty points without question

If you cancel within the 14-day cooling-off period, the company cannot legally forfeit your loyalty points or shop credit as a condition of cancellation. The cooling-off right cannot be waived. If the company insists you lose your credit, refuse and remind them of your consumer right. Document this exchange and report it to the CCPC if necessary. Outside the cooling-off period, point forfeiture may be part of the contract, but always check your terms first.

Your cancellation checklist and proof of action

Use this checklist to ensure you have taken all necessary steps to cancel securely and protect yourself.

Comparing subscription boxes: is On That Ass right for you

Before you decide to cancel, it is worth considering whether On That Ass genuinely does not serve your needs or whether the cancellation process itself is the issue.

Why customers cancel On That Ass

Common reasons for cancellation include: the product quality does not meet expectations, the monthly cost (€11.99) feels too high for one item, delivery delays or damaged items, the monthly credit (€10) is not valuable enough to justify the subscription, or you simply forget about the membership until charges accumulate. If your reason falls into one of these categories, cancellation is the right choice. However, if cost is the primary concern, contact customer support and ask if they offer a pause or discount option. Many subscription services will negotiate to retain customers.

Alternatives if you want to keep the service

If you enjoy the On That Ass product but want to reduce spending, consider these options:

• Switch from monthly to the annual prepay plan if the per-month cost is lower (it typically is not, but it may offer better flexibility).
• Contact customer support and ask if a pause option is available; you can resume later without losing your loyalty points.
• Use your accumulated shop credit to purchase gift items or bulk orders, then cancel once credit is depleted.
• Downgrade your plan if the company offers a lower-tier option (though On That Ass currently offers only the standard monthly or annual option).

What to do if On That Ass refuses to cancel

In rare cases, a company will ignore your cancellation request or claim they did not receive it. Here is how to escalate.

Formal escalation and regulatory complaint

If On That Ass does not cancel your subscription or process a refund within 14 days of your request, escalate to the Competition and Consumer Protection Commission (CCPC), Ireland's official consumer watchdog. You can file a complaint online at www.ccpc.ie or call them directly. Provide your cancellation email, screenshots of your account, your bank statement showing unwanted charges, and any other correspondence. The CCPC will investigate and can compel the company to refund you or cancel your membership if the company has breached consumer law.

Disputing the charge via your bank

If the company refuses to cancel and continues to charge your card, your bank has a legal duty to help you. Contact your bank's disputes team and explain that you cancelled the subscription but the company has continued charging you. Provide your cancellation confirmation as evidence. Your bank will then contact On That Ass on your behalf and can reverse the charges. This process is faster than waiting for regulatory complaints in many cases.

Summary: taking control of your subscription and your rights

Cancelling On That Ass is straightforward if you follow the correct steps and understand your legal protections. Log into your account, submit your cancellation request through the official form, request written confirmation via email, and monitor your bank statement for 7 to 10 days. If you cancel within 14 days of your purchase, you are entitled to a full refund under Irish consumer law regardless of whether you have used the product. The company cannot legally forfeit your loyalty points or charge you cancellation fees within this cooling-off window.

After cancellation, keep all confirmation emails and screenshots as proof. If an unwanted charge appears on your bank statement, contact the company first, then escalate to the CCPC or your bank if the company does not respond. You have strong legal rights as a consumer in Ireland, and no legitimate subscription company can trap you into ongoing charges if you follow the proper cancellation procedure.

At Tocancel, we have helped thousands of consumers cancel unwanted subscriptions and reclaim refunds. Whether you are cancelling On That Ass or any other recurring service, Tocancel provides step-by-step guides and expert advice to ensure you cancel confidently and protect your money. Visit Tocancel.com today to access cancellation guides for hundreds of services, or use our resources to dispute charges if a company refuses to cancel your membership.

Contact details for escalation

On That Ass customer support: www.onthatass.com/en-de/cancel-membership

Competition and Consumer Protection Commission (CCPC): www.ccpc.ie | Phone: 01 402 5555 (Dublin)

Tocancel: www.tocancel.com | Your trusted guide to cancelling any subscription or service.