Cancel Luna: Step-by-Step Guide

How to cancel your Luna subscription and stop unwanted charges in ireland

Why you need to cancel Luna and what your rights are

Luna is a digital subscription service that uses automatic renewal, which means your payment restarts at the beginning of each billing cycle unless you take action to stop it. If you have a recurring charge under the Luna name on your bank statement, you hold specific consumer rights under Irish law, and you can exercise them with confidence. Understanding those rights before you cancel puts you in control of the process and protects you from common traps that leave customers still paying long after they intended to stop.

Many customers report that Luna charges continue beyond their cancellation request, renewal notices are unclear, and written confirmation of cancellation is difficult to obtain. This guide walks you through your legal position, the exact steps to cancel, and how Tocancel can help you recover refunds if Luna ignores your cancellation request. You do not need to accept unwanted charges; Irish consumer law is on your side, and this guide shows you how to use it.

What Luna is and where the charge appears

Luna operates as a digital streaming service with automatic renewal. When you sign up, you agree to recurring charges at the start of each billing cycle. Your charge appears on your bank statement as "Luna subscription" or similar wording. If you subscribed online or through an app, you have a distance contract governed by Irish consumer law. If you subscribed through a third-party platform like an app store, you may have additional rights against both Luna and the platform itself.

The key fact is this: automatic renewal means you must actively cancel before your next billing date, or you will be charged again. Most Luna subscriptions renew monthly, though some offer annual plans. Your bank statement is your proof of the renewal date; use it as your cancellation deadline.

Your legal position under irish consumer law

Under the Consumer Rights Act 2022, you have two main rights. First, if you cancel within 14 days of purchase (the cooling-off period), Luna must refund all money paid, unless you have already used the full digital service. Second, after 14 days, you can still cancel at any time, and Luna must stop charging you from your next billing date onward. Luna cannot force you to pay for any remaining period once you have cancelled. This is not a privilege; it is your statutory right as a consumer in Ireland.

Your legal position is strong: the burden is on Luna to prove they received your cancellation notice, not on you to prove you sent it. This is why evidence of your cancellation request is your most valuable tool.

Your consumer rights and what they mean for you

Irish consumer law gives you clear protections against automatic renewal traps. Know these rights before you cancel so you can hold Luna accountable if they refuse to stop charging you.

The 14-day cooling-off period

If you bought your Luna subscription online or at a distance, you have 14 days from the day you made the contract to change your mind and get a full refund. This period is automatic; you do not need Luna to agree to it. However, digital services are treated differently. Once you have accessed the full digital content (watched streams, used features), you lose the right to a refund under the cooling-off period, even if you cancel within 14 days.

The catch: Luna must have made clear before you started using the service that you would lose your cooling-off right. If they did not, your right may still stand. This is why documenting what Luna told you before you subscribed matters. If you are still within 14 days and have not fully used the service, contact Tocancel or the Competition and Consumer Protection Commission (CCPC) for immediate advice on your refund eligibility.

Your right to cancel anytime after 14 days

Once the 14-day cooling-off period ends, you move into the standard cancellation period. You can cancel your Luna subscription at any time, for any reason, with no penalty. Luna must stop charging you from your next billing date onward. You do not owe Luna anything for the unused portion of your current billing cycle; once you have cancelled, your subscription ends at the natural renewal date.

In practice, this means if you cancel on the 15th of a month and your renewal date is the 30th, you keep full access until the 30th, and then you are free. Luna cannot charge you after that date. If they do, you have grounds to dispute the charge with your bank and to lodge a complaint with the CCPC.

How to cancel your Luna subscription step by step

Cancellation takes minutes, but you must follow the right process to create evidence that you have taken action. Use registered mail or a method that creates a dated record; email alone is risky because Luna can claim they never received it.

Method 1: cancel through your Luna account (online)

1. Log into your Luna account using your email and password.
2. Navigate to your account settings or billing section (usually found under your profile name or "Account").
3. Select "Manage Subscription" or "Subscription & Billing".
4. Look for the option to "Cancel Subscription" or "Stop Renewal".
5. Confirm the cancellation by clicking the final prompt.
6. Screenshot or print the confirmation page showing your cancellation request and the date.
7. Save this confirmation email (if sent to your inbox) in a safe folder; you may need it later if Luna disputes your cancellation.

This method works if Luna's system is functioning properly and gives you immediate confirmation. However, do not rely on this alone. Many customers report that their cancellation in the app does not process, or Luna re-enables the subscription without notice. After you cancel online, take a second step: send a formal cancellation email to Luna's support address (if you can find it on your invoice or account page). If you cannot find an address, contact Tocancel for help locating Luna's registered complaint contact.

Method 2: cancel by registered email or post (most secure)

1. Write a short, clear cancellation request:
   • "I hereby cancel my Luna subscription effective immediately. My account email is [your email]. Please confirm cancellation in writing. My next billing date is [date from your bank statement]."
2. Send this email to Luna's customer support address (check your invoice or the Luna website for the correct email).
3. Use registered mail (An Post Special Delivery) if you have Luna's postal address, or use email tracked delivery through your email provider.
4. Keep the proof of delivery receipt or the delivery confirmation from your email provider.
5. Wait 5 working days for a response from Luna. If they do not reply, send a second email referencing your first cancellation request and copying the CCPC (details below).

Registered post creates court-admissible proof that Luna received your cancellation. This is your strongest evidence if you later need to dispute a wrongful charge with your bank or lodge a complaint with the CCPC.

Method 3: cancel through your bank or payment provider

If Luna refuses to cancel or ignores your requests, you can instruct your bank to block all future Luna charges. Contact your bank and ask them to cancel the recurring payment instruction (your standing order or direct debit). Your bank will ask for your Luna transaction details; provide your account email and the most recent charge date. Your bank can cancel the payment instruction within 2 working days, and no further Luna charges will process.

This method protects you immediately, but it does not end your contract with Luna formally. Use it as a backup after you have sent a cancellation request to Luna directly. Tocancel recommends using this method in tandem with a registered cancellation email so you have both formal cancellation (Luna's side) and payment block (your bank's side).

What happens after you cancel

Your Luna subscription does not end the moment you cancel; you keep access until the end of your current billing cycle. After that date, your account closes and you cannot log in. No further charges will be processed.

Full access until your next billing date

If you cancel before your next renewal date, you retain full access to Luna content until that renewal date arrives. This is not a penalty; it is standard consumer practice. For example, if your renewal date is 15 April and you cancel on 10 April, you have 5 more days of full access, then the subscription ends automatically on 15 April.

Checking your account status after cancellation

Log back into your Luna account 2-3 days after you cancel. Check your account settings for confirmation that cancellation is active. You should see text like "Your subscription is cancelled" or "Your subscription ends on [date]". If you see no such message and the account still shows as active, contact Luna immediately using registered email and reference your cancellation request from step 2.

Monitoring your bank statement

Watch your bank statement for 5 weeks after your billing date. Luna should not charge you again. If a charge appears after your cancellation date, contact your bank immediately and dispute it. Tell your bank: "I cancelled this subscription on [date]. This charge is unauthorised." Your bank will investigate and will likely refund you within 5 working days. Tocancel recommends keeping screenshots of your cancellation confirmation and your bank statement side by side so you can show the bank what you cancelled and when.

Luna pricing and billing cycle

Understanding Luna's pricing helps you calculate when to cancel to avoid unexpected charges. Below is Luna's standard pricing for Ireland as of 2026.

Your bank statement shows your exact billing date and amount. Use that as your cancellation deadline; do not guess. If you miss the deadline by even one day, Luna will charge you for the next cycle. If this happens, follow the refund steps in the section below.

Getting a refund if Luna charged you wrongfully

If Luna charges you after you cancelled, or if you are within 14 days and want to cancel a trial you did not authorize, you have the right to a refund. Act quickly; refund requests must be made within specific timeframes.

Refunds within 14 days (cooling-off period)

If you are within 14 days of purchase and you cancel before fully using the service, Luna must refund your payment in full. Send a cancellation email referencing the cooling-off period by name: "I am exercising my 14-day cooling-off right under the Consumer Rights Act 2022. Please refund my full payment of EUR [amount] within 14 days." Luna must process this refund within 14 days of receiving your request. If they refuse or delay, contact the CCPC with your cancellation email and bank statement as evidence.

Refunds after 14 days (wrongful charges)

If you cancelled before your renewal date but Luna charged you anyway, you are entitled to a refund of that unauthorised charge. Contact Luna in writing (registered email) with the following information:

• Your account email address
• The date you cancelled
• The date Luna charged you despite your cancellation
• The amount charged (from your bank statement)
• Copies of your cancellation confirmation or registered cancellation email

Luna must respond within 5 working days. If they refuse to refund, or if they do not respond, contact your bank and dispute the charge as unauthorised. Most banks will refund you within 5-10 working days. Then lodge a complaint with the CCPC (details in the next section).

Chargeback through your bank

If Luna ignores your refund request, you do not need Luna's permission to get your money back. Contact your bank's dispute team and ask to open a chargeback case. Tell your bank: "I cancelled on [date]. Luna charged me on [date] without authorisation. Here is my cancellation email." Provide your cancellation evidence. Your bank will investigate Luna on your behalf and will refund you if Luna cannot prove the charge was authorised.

Tocancel has helped thousands of consumers recover refunds through chargeback when merchants refused to act on cancellations. This is your legal right, and banks take these disputes seriously.

Common mistakes that cost consumers money

Cancellation seems straightforward, but small errors can leave you paying for months after you intended to quit. Here are the traps that catch customers off guard.

Cancelling in-app without written confirmation

Many customers cancel inside the Luna app or website, see a "Cancellation successful" message, and assume they are done. Then a charge appears on their next billing cycle. The problem: without a dated email confirmation from Luna, you have no proof you cancelled. Luna can claim the system error, a software glitch, or that you did not complete the cancellation. Always cancel in two ways: once in-app, and once via registered email. The email creates evidence that protects you.

Missing your cancellation deadline

Your cancellation deadline is your next billing date minus one day. If you miss this date by even a few hours, Luna will charge you for the next cycle. Check your bank statement now for your exact renewal date. Mark it in your calendar 5 days early so you have time to cancel without rushing. If you miss the deadline and Luna charges you, you still have the right to a refund; use the chargeback process above.

Confusing "pause" with "cancel"

Some streaming services offer a "pause" or "suspend" option instead of cancellation. Pause means your subscription remains active (Luna can restart charges at any time), but cancellation means your subscription ends permanently and you stop being charged. If Luna gives you a pause option, reject it and ask for full cancellation instead. Use the word "cancel" explicitly in all communications so Luna cannot claim confusion.

Paying no attention to trial end dates

Trial subscriptions (often 7 or 14 days free) are the biggest trap. Your trial has a hidden end date, and if you do not cancel before it ends, Luna charges your payment method automatically. Many customers forget the trial date and find a charge weeks later. Cancel your trial subscription on day one, before you forget. You keep full access until the trial ends, and then it simply expires with no charge. This is the safest approach: cancel immediately after you sign up for a trial.

Escalation: what to do if Luna refuses to cancel or refund

If Luna ignores your cancellation request or refuses to refund a wrongful charge, you have formal channels to force them to act. The Competition and Consumer Protection Commission (CCPC) is the Irish body that enforces consumer law, and Luna must respond to their inquiries.

Filing a complaint with the CCPC

Go to ccpc.ie and complete their online complaint form. Include:

• Your full name, email, and phone number
• Luna's company details (from your invoice or account page)
• Description of your issue (e.g., "Luna refuses to process my cancellation and continues to charge me")
• Copies of all your cancellation emails, bank statements showing charges, and any responses (or lack thereof) from Luna
• The amount you are disputing and the date of the charge

The CCPC will contact Luna on your behalf and will ask them to explain why they have not processed your cancellation. Luna must respond within 30 days. In almost all cases, Luna will process your refund once the CCPC gets involved, because ignoring a regulator is far more costly than refunding a customer.

Disputing the charge with your bank

Parallel to your CCPC complaint, contact your bank and open a chargeback dispute. Provide your cancellation email and bank statement showing the wrongful charge. Your bank will refund you within 5-10 working days while the dispute is being investigated. You do not have to wait for Luna or the CCPC to act first; your bank can protect you immediately.

Checklist: steps to cancel Luna safely

Use this checklist to make sure you have taken every step needed to cancel with confidence.

• ☐ Check your bank statement and note your Luna renewal date
• ☐ Log into your Luna account and take a screenshot of your account settings
• ☐ Cancel through Luna's website or app (if available)
• ☐ Screenshot the cancellation confirmation page
• ☐ Send a formal cancellation email to Luna (registered or tracked delivery) referencing your account email and renewal date
• ☐ Keep the proof-of-delivery receipt for your email
• ☐ Note the date you cancelled in writing (on the email or in a note on your calendar)
• ☐ Monitor your bank statement for 5 weeks after your renewal date to confirm no charge
• ☐ If a charge appears, contact your bank within 8 weeks and dispute it as unauthorised
• ☐ If Luna refuses to refund, file a complaint with the CCPC and provide your cancellation email as evidence

Tocancel recommends printing or saving this checklist so you can refer to it as you go through each step. You are in control of this process, and Tocancel is here to help if you need guidance at any stage.

What to do if you want to keep your Luna subscription

If you are happy with Luna and want to keep your subscription, you do not need to do anything. Your payment will renew automatically at your next billing date. However, stay aware of your renewal date so you can cancel anytime if you change your mind. Review your subscription once every 6 months and ask yourself: "Am I still using this?" If the answer is no, Tocancel makes it easy to cancel in minutes using the steps above.

If you are keeping Luna but want to switch to a cheaper plan (e.g., from annual to monthly, or from a bundle to standard), log into your account settings and look for a "Change Plan" or "Manage Subscription" option. You can usually switch plans immediately, and your next charge will reflect the new plan price.

Final summary: your rights and next steps

You have the right to cancel your Luna subscription at any time after purchase. You keep full access until your next billing date, and Luna cannot charge you after that date. If Luna charges you after you cancel, you can dispute it with your bank and recover your money. Within 14 days of purchase, you can cancel and get a full refund if you have not used the service in full. After 14 days, you can cancel anytime, and your subscription ends at your next billing cycle with no penalty or refund of unused time.

Use registered email or tracked delivery when you cancel; it creates evidence that protects you if Luna disputes your cancellation. Do not rely on in-app cancellation alone, because Luna can claim a system error. If Luna refuses to stop charging you, contact your bank to dispute the charge, and then file a complaint with the CCPC. In almost all cases, Luna will refund you once the CCPC is involved.

Tocancel has helped thousands of consumers cancel unwanted subscriptions and recover refunds by following a structured, evidence-based approach. If you are unsure about your cancellation or if Luna is refusing to act, Tocancel offers free guidance to help you take confident action. Visit Tocancel.com today to learn more about your rights and to get support from a consumer rights expert who understands Irish law and the tactics that merchants use to trap customers in automatic renewal.

Luna customer service contact (for cancellation): Check your most recent invoice or account page for Luna's official email address or postal address. If you cannot find it, contact Tocancel and we will help you locate it. Your bank statement also shows the merchant name and a reference number; use these when contacting your bank or the CCPC.