Cancel Keeps: The Right Way to Reclaim Your Money

How to cancel Keeps and stop unwanted hair loss treatment charges in india

Why you might want to cancel Keeps

Keeps is a subscription-based telehealth service that connects you with Indian doctors and delivers prescription medications for male pattern baldness directly to your home. The service operates on automatic recurring billing, which means your payment card gets charged each month without further action on your part unless you cancel.

You might want to cancel Keeps for several reasons: the treatment isn't delivering the results promised, you've experienced side effects, you've found a more affordable alternative, or you simply no longer need the service. Whatever your reason, you have the right to cancel without unnecessary barriers. At Tocancel, we empower you to take control of your subscriptions and walk you through every step of the cancellation process.

How Keeps charges you each month

Keeps operates on a subscription model where your account automatically renews on a fixed cycle. Each billing date triggers a charge to your registered payment method for your next refill shipment. If you request cancellation within 24 hours of your scheduled refill date, the system may still process that charge and ship your medication. This timing lag is why acting immediately matters when you decide to cancel.

Why cancelling before your next billing date matters

Every day you delay is a day closer to your next automatic charge. If your refill date is approaching, you could be charged within hours without warning. At Tocancel, we recommend you cancel today if you've made this decision, not tomorrow.

Understanding your consumer rights under indian law

Indian consumer protection law gives you specific rights that apply to subscription services like Keeps, whether you subscribed through the website, Apple App Store, or Google Play.

What the consumer protection act, 2019 guarantees you

Under India's Consumer Protection Act, 2019, you have the right to:

• Receive clear, truthful information about billing terms, subscription duration, and cancellation procedures before you subscribe
• Cancel your subscription without unreasonable penalties or obstacles placed in your way
• Dispute charges that appear on your account after you've requested cancellation
• seek a refund if the service is defective, misrepresented, or fails to meet the standard claimed by the company
• Have your cancellation request processed promptly and confirmed in writing

Your legal position is simple: once you cancel, Keeps must stop charging you immediately. If they don't honour this, you have grounds to escalate to consumer authorities. Tocancel recommends saving every cancellation confirmation and documenting each unwanted charge.

When to file a complaint with your state consumer commission

If Keeps refuses to process your cancellation, continues charging after you've cancelled, or denies your refund request, you can escalate to your state's District Consumer Disputes Redressal Commission. Document everything: screenshots of your account, cancellation request confirmations, email correspondence, and bank statements showing unwanted charges. The burden of proof rests with Keeps to demonstrate they processed your cancellation correctly. File your complaint with clear evidence, and the commission will investigate on your behalf.

Where and how to cancel Keeps based on your subscription method

Your cancellation method depends entirely on where you subscribed and who processes your billing. This is critical: Keeps cannot cancel subscriptions purchased through the Apple App Store or Google Play because those platforms handle billing independently.

Cancel your Keeps subscription through the apple app store

If you subscribed using an iPhone or iPad through the Apple App Store, you must cancel through Apple's subscription settings, not through the Keeps app itself.

1. Open the Settings app on your iPhone or iPad
   • If you use Face ID or Touch ID, this is the grey gear icon on your home screen
2. Tap your Apple ID name at the very top of the Settings screen
3. Tap the Subscriptions option
4. Look for and select Keeps from the list of active subscriptions
   • If you don't see it, scroll down to view all subscriptions
5. Tap Cancel Subscription or Turn Off Automatic Renewal, depending on what Apple displays
6. Confirm your cancellation choice and immediately take a screenshot of the confirmation screen
   • Save this screenshot to your phone or email it to yourself as proof
   • Note the exact date and time shown on your confirmation

Apple may ask if you want to keep your access until your billing period ends. You can choose to keep access or lose it immediately depending on your preference. Either way, no further charges will occur after this cancellation is confirmed.

Cancel your Keeps subscription through google play

If you subscribed on an Android device through Google Play, cancel directly through the Google Play app on your phone.

1. Open the Google Play Store app on your Android device
   • Look for the colorful Play Store icon on your home screen
2. Tap the profile icon in the top right corner of the screen
3. Tap Payments and Subscriptions
4. Tap Subscriptions from the menu
5. Find and tap Keeps in your active subscriptions list
6. Tap Cancel Subscription at the bottom of the screen
   • Google Play will show you your final billing date
7. Confirm the cancellation and take a screenshot of the confirmation page immediately

Google Play will confirm your cancellation and specify your final billing date. After this date, your subscription ends and no further charges apply. Save this confirmation as your proof of cancellation.

Cancel Keeps directly through the website or app

If you subscribed directly through the Keeps website (not through an app store), you may be able to cancel through your account dashboard. Follow these steps:

1. Log into your Keeps account on the website with your email and password
2. Navigate to Account Settings or Subscription Settings
   • This is typically found in a menu icon or your profile section
3. Look for a Subscription Management or My Subscription section
4. Find and click the Cancel Subscription or Cancel Membership button
5. Follow the on-screen prompts and confirm your cancellation choice
   • Keeps may ask why you're cancelling; you're not required to answer, but do if you wish
6. Screenshot the final confirmation page, which should include a cancellation reference number
7. Save any cancellation confirmation email that Keeps sends to you

If you cannot find a cancellation option in your account dashboard, Tocancel recommends contacting Keeps directly through their customer support channel and requesting cancellation by email so you have written proof.

Pricing tiers and what you might be charged

Understanding Keeps' pricing structure helps you calculate whether any pending refund is owed to you.

These prices are typical for Indian telehealth hair loss services as of 2026 and may vary based on your specific prescription and location. When you cancel, check whether you've been charged for a full month or whether a prorated refund is due if you cancel mid-cycle.

What happens after you cancel Keeps

Cancellation is not the end of the process; several important steps follow to protect yourself.

Verify your cancellation was processed

Within 24 hours of cancelling, check your subscription status by logging back into your account or revisiting the platform where you cancelled (Apple, Google Play, or the Keeps website). Your subscription should show as "Cancelled" or "Inactive". If it still shows as active, contact customer support immediately and reference your cancellation confirmation number.

Monitor your bank account for unwanted charges

For the next 30 days, review your bank statements or credit card statements carefully. If Keeps charges you after your confirmed cancellation date, this is a violation of your rights. Document the charge with a screenshot and note the exact date and amount. Do not ignore unexpected charges; flag them immediately with your bank or credit card company.

Retrieve any unshipped medications or request a return

If Keeps sends you a medication shipment after you've cancelled, you have the right to refuse delivery or return the package. Do not open it. Contact Keeps' customer support with your cancellation confirmation number and request that they arrange a return or credit. Document this communication in writing via email so you have proof of your cancellation timing.

When you're eligible for a refund

Not all cancellations result in refunds, but several situations entitle you to reclaim money under Indian consumer law.

Situations where you can claim a refund

You have a valid claim for a refund if:

• You cancel mid-cycle and Keeps has not yet shipped your next refill (prorated refund applies)
• You received a medication shipment after cancelling but within the cancellation grace period (full refund or credit)
• The service failed to deliver promised results within a reasonable timeframe and you cancelled as a result
• Keeps misrepresented the treatment's effectiveness or side effects in their marketing materials
• Your doctor advised you to stop the treatment due to health concerns (medical ground for refund)

How to request a refund from Keeps

Contact Keeps customer support in writing (email is best) with the following information:

1. Your account email address and Keeps account number if available
2. The exact date you requested cancellation and your cancellation confirmation number
3. The date of any unwanted charge that occurred after cancellation
4. The amount you are requesting as a refund
5. A brief explanation of why you believe a refund is due (e.g., mid-cycle cancellation, post-cancellation charge)
6. Attach screenshots of your cancellation confirmation and bank statements showing the disputed charge

Keeps should respond within 7 working days. If they refuse your refund request or don't respond, escalate your complaint to your state consumer commission with all the documentation you've gathered. Tocancel recommends keeping every email and screenshot indefinitely until the matter is fully resolved.

Common mistakes to avoid when cancelling Keeps

Many people rush through cancellation and inadvertently weaken their position if a dispute arises later. Take time to do this correctly.

Not taking screenshots of your confirmation

If you cancel and don't immediately screenshot your confirmation, you have no proof of when you cancelled or that you cancelled at all. The burden is on Keeps to prove they honoured your request, but evidence makes your case infinitely stronger. Screenshot everything: the cancellation page, the confirmation number, the date and time shown, and any follow-up email.

Cancelling on the wrong platform

If you subscribed through the Apple App Store but try to cancel through the Keeps website, your cancellation won't work because Keeps doesn't control that billing. You must cancel where you subscribed. Verify your original subscription method by checking your email for the receipt or by logging into your device's subscription settings.

Ignoring a charge that arrives after cancellation

Some people see a post-cancellation charge, assume it's an error, and do nothing. Inaction is a mistake. Report the charge to your bank or credit card issuer immediately (file a dispute), and simultaneously send Keeps written notice that you received an unauthorized charge after cancelling. This creates a paper trail that protects you legally.

Deleting confirmation emails

Never delete emails from Keeps or your payment processor about your subscription or cancellation. Archive them in a separate folder if needed, but keep them forever. These emails are your evidence if you need to file a consumer complaint or dispute a charge.

What to do if Keeps refuses to cancel or keeps charging you

If Keeps ignores your cancellation request or continues charging you after you've cancelled, you have legal remedies available in India.

Send a formal notice demanding cancellation and refund

Write a detailed email to Keeps' customer support and send a follow-up letter via registered post to their corporate address. Include:

• Your account details and email address
• Dates you requested cancellation and all confirmation numbers
• All unwanted charges with dates and amounts
• A clear demand that they cancel immediately and refund any post-cancellation charges within 7 days
• A statement that failure to comply will result in a complaint to the consumer commission

Keep copies of this letter and proof of postage. This formal notice strengthens your position significantly if you later file a consumer complaint.

File a complaint with the district consumer disputes redressal commission

If Keeps ignores your refund demand or refuses to cancel within 7 days of your formal notice, you can file a complaint with your state's District Consumer Disputes Redressal Commission. The process is straightforward:

1. Gather all documentation: cancellation screenshots, emails, bank statements, copies of your formal notice to Keeps
2. Contact your District Consumer Commission office (find it by searching "[Your state name] consumer commission")
3. Complete the complaint form with your details, Keeps' details, and a description of what went wrong
4. Submit your complaint along with copies of all supporting documents
5. Pay the filing fee (typically small, under ₹500 for consumer complaints)
6. Attend any hearing the commission schedules; present your evidence clearly

The commission will investigate and can order Keeps to cancel your subscription, refund your money, and in some cases pay you compensation for the inconvenience and distress caused. This is a free or low-cost remedy that works. Tocancel has seen countless consumers succeed through this route.

Checklist for safe cancellation of Keeps

Use this checklist before, during, and after you cancel to ensure you're protected.

How Keeps compares to other telehealth hair loss services in india

Knowing your alternatives helps you make informed decisions about whether to cancel or look for a better option.

If cost is your primary concern, over-the-counter minoxidil (marketed as Rogaine in India) is available cheaply. If you value doctor guidance, a local dermatologist may offer better personalized care at a similar or lower price. Tocancel recommends comparing options before you commit to any subscription service.

Key takeaways and next steps

You have the right to cancel Keeps whenever you choose, and Indian consumer law protects you if the company refuses or continues charging after cancellation. Act immediately if you've decided to cancel: every day you delay brings another automatic charge closer. Cancel through the platform where you subscribed (Apple App Store, Google Play, or Keeps website), immediately screenshot your confirmation, and monitor your bank account for the next month.

If Keeps charges you after cancellation or refuses to process your request, document everything and escalate to your state consumer commission. This path works and has helped thousands of consumers recover unwanted charges. At Tocancel, we've assisted countless people through this exact situation, and we know you can navigate it successfully too.

Keeps' cancellation address and contact information

For registered mail or formal notices, send your cancellation demand and refund request to:

Thirty Madison, Inc. (Keeps)
Corporate Address: Legal Department
New York, United States
(Note: Keeps does not publish an India-specific address; use their registered US office for formal legal correspondence)

For immediate cancellation support in English (India), use your account dashboard on Keeps.com or contact support through the app you're using. Tocancel recommends always requesting cancellation in writing (email) so you have proof of the request and timestamp.

You're in control. Cancel today, stay protected, and let Tocancel be your guide if you need help at every step along the way.